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Sandman Signature Vancouver Airport Hotel & Resort

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Sandman Signature Vancouver Airport Hotel & Resort
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663 Reviews from our TripAdvisor Community

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Showing 625: English reviews
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Langley City, Canada
Reviewed 3 days ago NEW

Stayed at this location for 5 days while attending a business conference. The room was spacious with a fridge and microwave. There is both an indoor pool as well as an outdoor pool. The indoor pool has a great waterslide! Water pressure in the shower is good and lots of hot water. There is a Steve Nash fitness center attached...

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Helpful?
Thank Heidi B
Duncan, BC
Reviewed 5 days ago NEW

Hotel is nice, nothing special but for overnighters is is just fine, except for the beds. First off, they say they are giving you a king-size bed. I sleep on a king-size at home and know that the ones in the rooms are definitely not king-size, in fact, on this last stay, I actually measured the width of the mattress,...

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Helpful?
Thank prunie8
Burntisland, United Kingdom
Reviewed 6 days ago NEW

We had booked and paid for 2 rooms for 7 nights to visit a family member. We were originally a party of 4 but one couldn't make it in the end. So, 3 of us arrived around 8pm on Sunday 19th Feb after a long journey from Scotland and were quite tired and looking forward to settling in to our...

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Thank 44Sas30
Reviewed 1 week ago via mobile

Upon checking in went through three rooms to have none of them in satisfactory order for cleanliness. First room had a horrendous odour upon entering. The second room had stains on the bathroom ceiling, a dirty mirror and unkempt shower. The third room was cleaner but stains all over the curtains. Was offered a chance to try a fourth room,...

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Thank B R
Vancouver
Reviewed 1 week ago

Having had our home flight cancelled after already 12 hours of travel we were totally exhausted,then our hotel booking with one Sandman Hotel gets lost and we ended up at the wrong hotel, cab disappeared. No reservation , more costly hotel!! We were saved by the prompt response of the manager on duty Mr. Tim Charron, who recognized our despair...

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Thank angelfishtwo
British Columbia
Reviewed 1 week ago via mobile

Pros: Very clean Big spacious room and bathroom Friendly reception staff Three restaurants Free shuttle to airport Fitness club Cons: No cons. I had a room facing the busy highway but when the patio door was closed I couldn't hear it. I was only here for a layover but will stay again in the future. I didn't eat at the...

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Thank Soonie68
Reviewed 2 weeks ago via mobile

When I booked this property I was told the signature was the more luxurious of the properties. I also paid more to be in the signature suites. Much to my disappointment it was like being flash backed to the 80's. The room was very dated. The bed was very worn in and not comfortable. When we asked to have wine...

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Thank Paula H
Reviewed 3 weeks ago via mobile

Layover at hotel on way to Cancun. Friendly young man at front desk, gift shop pricey but had what we needed, Shark Club great food, pricey but good food. Very comfortable bed, clean hotel. Very friendly and helpful shuttle driver. Love this hotel !

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Helpful?
Thank BCGIRL200
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear BCGIRL200, Thank you very much for your review, I am very pleased to know that you have enjoyed your recent experience with us and Love our hotel. Enjoy your time in Cancun! We look forward to welcoming you back not before too long. Sincerely, Franklin Jackson Executive General Manager

Victoria, Canada
Reviewed 4 weeks ago via mobile

I stay have stayed at this hotel maybe 20 times over the years. The Pros- great beds , usually clean, and quiet , excellent water slide, good hotub, modern decor , comfortable sheets and bedding ,free wifi , airport shuttle , convenient ,parking . Cons- one time no water , 3star hotel at 4 star price , dirty indoor pool...

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Helpful?
Thank captaingaliano
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Captaingaliano, Thank you for your continued patronage with the Sandman hotel group and in particular Sandman Signature Hotel & Resort Vancouver Airport. Apologizes for the issues experienced during your visit with us, please contact me at your earliest convenience and it will be my pleasure to explain further our services, loyalty program and work with you to set up...

vancouver, bc
Reviewed 4 weeks ago

It's too bad that the people who represent a property bring about a negative rating but facts and facts and the Sandman Signature fails miserably as a result. Our recent stay was due to a winter storm locally, so we had booked a Park&Fly rate. The room: Passable, but unsanitary--the drinking water for morning coffee was so clouded it wouldn't...

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Helpful?
Thank westcoaster95
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Westcoaster95, Thank you for taking the time to share your feedback with us! I'm disappointed to learn of your experience and would like to express our apologies for any inconvenience caused during your visit. As your encounter certainly falls outside of our typical standards of service, I would invite you to contact my office directly so that we may...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 

Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Location: Canada > British Columbia > Richmond
Price Range: $143 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
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Also Known As:
Sandman Signature Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Sandman Signature Vancouver Airport Hotel & Resort staff and other travelers.
7 questions
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over a year ago
Surrey, Canada
4 months ago
Sacramento, California

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Questions? Get answers from Sandman Signature Vancouver Airport Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go elsewhere”
 of 5 bubbles 44Sas30, 6 days ago | Read review
“stay away from the Provincial Suites. They are in an older wing of the property and requires a road map to reach”
 of 5 bubbles westcoaster95, 4 weeks ago | Read review
“We had room 106 and it was pretty quiet, not sure about other rooms.”
 of 5 bubbles DeanaChilliwack, Dec 7, 2016 | Read review
“Use the elevator card very slowly to get the elevator to work.”
 of 5 bubbles Traveller1852, Nov 8, 2016 | Read review
“Columbia tower is better and quieter.”
 of 5 bubbles TomKa1234, Oct 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question