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Pacific Gateway Hotel at Vancouver Airport

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Pacific Gateway Hotel at Vancouver Airport
Pacific Gateway Hotel at Vancouver Airport
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1,119 Reviews from our TripAdvisor Community

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Showing 1,063: English reviews
Qualicum Beach, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 17, 2015

This hotel was ideally located & offerred a comp. airport shuttle that took only 5 minutes. Had dinner at their restaurant, great food & service. The only disappointment was their swimming pool is seasonal & wasn't open. Defintely would recommend this place.

Helpful?
1 Thank ragged74
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear ragged74 Thank you for taking the time to post after your recent stay with us. We believe we have the best in class shuttle service with our runs that depart the hotel every 20 min 24 hours a day. The Pier 73 team also takes great prides in the products they source for the menu as well as the... More 

Regina
Level Contributor
1 review
Reviewed April 15, 2015

Stayed here to catch a connecting flight in the morning. Restaurant had great food and service Rooms are kinda of updated. decent enough for a quick stay great shuttle service to airport! I would recommend this hoteal

Helpful?
Thank Saskie14
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Saskie14 Thank you for taking the time to post after your recent stay with us and we look forward to welcoming you back on your next rip to Vancouver. Barry Johnson Hotel Manager More 

Surrey, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 12, 2015

We went to this hotel for a night away. We understood that this was a "newer" hotel. It is not. The decor is dated and the overall feeling of the hallways and room was that it is dark and closed in. Our room overlooked a parking lot with crates of wood piled everywhere. The rooms seemed clean as we entered.... More 

Helpful?
Thank Gerda183462
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Gerda183462 Please accept my apologies for not meeting your expectations while you were our guest. if you were in a marina view room I am hoping you would have had a different experience . My apologies if you were under the impression that we are new as we are only new in name. We were previously with another brand... More 

California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 9, 2015

Pros: - Airport shuttles available 24 hours at 20 minutes interval - Helpful concierge - Clean rooms Con: - Shuttle to Richmond Mall is only available certain times/day and stops running after 6:30pm? - Need to taxi it to Richmond or Vancouver if shuttle is n/a to take me to the trains, which can be costly over a couple of... More 

Helpful?
Thank Ally L
Plantation, Florida
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 8, 2015

Came to Vancouver for a couple of days of business meetings. Was going to stay at the Fairmont at the airport, but decided to give the "new" Pacific Gateway a shot to see if it really was an improvement over Delta. Nope. Same or even worse. The lobby store is closed. They dont serve Starbucks any more. The rooms with... More 

Helpful?
Thank MyTruth_whats_urs
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear MyTruth_whats_urs I am sorry to read that we did not meet your expectations on your recent stay with us and that some of the updates were not complete. The new gift shop will be open the first week of May in a new location and the current gift shop will be new lobby seating to create a more open... More 

Esbjerg, Denmark
Level Contributor
153 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 7, 2015 via mobile

I do not think they chose a braun couler design because it is in again no they kept it and now it works again , but it is old , however it is clean and there is a god service, if the hotel would spent some money on upgrading the hallways it could earn them a extra star .

Helpful?
Thank Jimmy K
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Jimmy K Thank you for taking time to post after your recent stay with us as we value all the feedback we can gather to continuously work on improving our guest offerings and service. Thank you as well for the feedback on our team as they are the key to our success and take great pride in the level... More 

Avon, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 5, 2015

Facilities are good, the people made the stay excellent. Hats off to Arif for creating an itinerary that made a canceled meeting a sight seeing delight! Will definitely stay at the Pacific Gateway Hotel the next time I am at YVR.

Helpful?
1 Thank Michael B
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Michael B Thank you for taking the time to post after your recent stay. It comes as no surprise that you mention Arif as he has been a leader in customer service and has built many lasting friendships with our guests. We look forward to seeing you on your return. Barry Johnson Hotel Manager More 

Cape Breton Island, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 5, 2015 via mobile

My husband and I booked for a one night stay before an early rise flight. The front desk clerks were very pleasant. The king size bed was extremely comfortable. We were mostly impressed, actually extremely impressed, with the two men that greeted us. On two separate occasions, when we first arrived and later that evening, these men were so helpful... More 

Helpful?
1 Thank Michelle B
Fredericton
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 30, 2015

Due to an Air Canada cancellation I missed a connection from Japan on my way back to NB and had to overnight at YVR. The hotel right at the airport where I would usually stay was full so AC put me up at the Pacific Gateway instead. The hotel is very nice with a modern clean appearance. The room itself... More 

Helpful?
2 Thank 731stephenr
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear 731stephenr Thank you for taking the time to post your review after your stay with us and it is great to hear you enjoyed the bed and were able to get a good nights sleep. In regards to the few things you pointed out I will look into each one of them. In regards to the internet we are... More 

Powell River
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 30, 2015

We went looking for another hotel to use on our annual holidays out of YVR. We use to use another chain hotel, but new ownership ruined it by removing the bar and the restaurant. We tried here. Stayed here years ago as a Delta. Thought we would try this new branding and boy what a great choice. This place will... More 

Helpful?
2 Thank John P
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear John P Thank you very much for taking the time to post after your recent stay with us. It is great to hear you enjoyed the changes since we re-branded. We look forward to your stay next January. Barry Johnson Hotel Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 

Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Location: Canada > British Columbia > Richmond
Price Range: $131 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Reservation Options:
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta
Hotel Style:
#4 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Pacific Gateway Hotel at Vancouver Airport staff and other travelers.
25 questions
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San Francisco, California
Whitehorse, Canada
over a year ago
Banff, Alberta, Canada
Canadian
1 month ago

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Questions? Get answers from Pacific Gateway Hotel at Vancouver Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“River View!”
 of 5 bubbles AMRfsr, 5 days ago | Read review
“good view of the room”
 of 5 bubbles 788yuvrajs, 1 week ago | Read review
“Request, if possible, to be away from tour groups.”
 of 5 bubbles jackiesP8830DP, 3 weeks ago | Read review
“Complete the "Tell us your Preferences" email and if there is something special - I bet they can accommodate. =)”
 of 5 bubbles magicdiamond13, Oct 19, 2016 | Read review
“Don't stay in room 245 until it has a refurbishment.”
 of 5 bubbles shirleys629, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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