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Sheraton Vancouver Airport Hotel

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Sheraton Vancouver Airport Hotel
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645 Reviews from our TripAdvisor Community

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Showing 624: English reviews
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Los Angeles, California
Reviewed 2 days ago NEW

My room was okay. I stayed at the west end of the hotel room 4388. I found someone's long hair on the rim of the sink. Gross! When asked for a slipper, you wanted to charge to my room additional $5. When talked to the front desk the night before to book for a courtesy airport shuttle the lady told...

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1Thank EExpeditions
smithers, bc, ca
HOTEL’S FAVORITE REVIEW
Reviewed March 6, 2017

We stayed here last minute as our flight was cancelled for the day. The hotel had a complimentary shuttle from the airport, check-in was fast and easy. This hotel is a 5 minute walk to the Richmond Mall. There is a convenience store just around the corner where we grabbed some snacks on the way back to the hotel. The...

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1Thank cdnlilac
About Hotel's Favorite Review
Tim M, Director of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you, we truly appreciate your feedback on your experience with us. We are glad to hear you had a comfortable stay.... and we look forward to welcoming you back to the Hotel in the near future.

Pasay, Philippines
Reviewed 3 days ago NEW

It was an awesome and very friendly employee,breakfast was good and the ambiance is very great... the breakfast is very yummy yummy and serving you with a sweet sweet smile from their faces, see u again

Review collected in partnership with this hotel
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1Thank maesumalag06
Vancouver, Canada
Reviewed 3 days ago NEW

Check in was quick and easy. I requested a room away from the lobby and was given a room on the top floor of the tower. The room and bathroom were both current and clean. There is a safe and fridge, which was empty (i.e., no expensive mini bar). The hotel has a small gift shop with munchies as well...

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1Thank Annoyingly_Picky
Toronto
Reviewed 4 days ago NEW

I'm always very happy when I get the opportunity to stay here for business. It's one of my favourite hotels to stay at. Almost like home :-). The fitness facilities are also great and access is 24hrs which is awesome.

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1Thank Tyrone O
Nanaimo, Canada
Reviewed 4 days ago NEW

We stayed here while my mom was at a conference for 3 days.This hotel is massive and has all the services of a 4 star hotel including room service and a pool.The outdoor pool was heated nicely and was very clean.My son and i enjoyed a swim the first day we where here but weather was a factor the rest...

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Thank 40Dean
Mississauga, Ontario
Reviewed 5 days ago NEW

I always stay here. But this time I had a bad experience with one of the cleaning ladies Eva was her name. A simple question of assistance turned into a major discussion with no need to. So some employees are super helpful while others aren't. They should give them some customer service training especially the room cleaning employees.

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1Thank theresaa199
Victoria, British Columbia
Reviewed 5 days ago NEW

I would highly recommend the Sheraton nicely located in Richmond with easy access. Room was nicely appointed and the heat actually responded to your settings ! There were way too many pillows for any man's needs lol.

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1Thank invermere99
Calgary, Canada
Reviewed 1 week ago

Visited the Sheraton Vancouver Airport for a conference recently and overall, it was great. The rooms could use some minor improvements. Mirrors in room - the only mirror was in the bathroom which made it difficult for 2 of us to get read at once. The room wasn't quite as clean as it could have been - I saw a...

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1Thank jjhrtraveler
Vancouver
Reviewed 1 week ago via mobile

This Richmond hotel is showing its age at least in the hallways and rooms in the older sections. The new parts around the banquet rooms look much better. This is one of the go to hotels for flight crews and is handy to the airport. The common areas are nice and the restaurant is decent and staffed with friendly servers....

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1Thank ljz53
Tim M, Dir. Of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for taking the time to review the Hotel, it is very much appreciated, we hope you had a comfortable stay with us. We have been updating the Hotel over the last year, specifically in the public areas and the convention space, these are ongoing and will involve all areas of the Hotel. Thank you again for the feedback,...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 

Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Location: Canada > British Columbia > Richmond
Price Range: $184 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vancouver Airport Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Best Western Richmond
Hotel Style:
#2 Green Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Vancouver Airport Hotel staff and other travelers.
3 questions
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Questions? Get answers from Sheraton Vancouver Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not had complaints with the room. I expressed that already”
BIZTRAVELR26, 4 days ago | Read review
“pool side is noisy”
40Dean, 4 days ago | Read review
“Ask for rooms away from the elevator to avoid hallway noise”
jjhrtraveler, 1 week ago | Read review
“If you can't want to walk too far, get a room close to the elevator. This is not a compact Hotel.”
comox55, 2 weeks ago | Read review
“Ask for a room NOT facing Westminster Road to avoid some noise”
SteveHH1943, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question