Copperstone Resort
250 2nd Avenue, Dead Man's Flats, Canmore, Alberta T1W 2W4 Canada
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About
#1 of 3 hotels in Dead Man's Flats
Location
4.1
Cleanliness
4.5
Service
4.4
Value
4.4
Copperstone Resort is a great location to social distance, with that home away from home feeling, while vacationing in the mountains. Just seven minutes East of Canmore, in the serene hamlet of Dead Man’s Flats, Alberta. Located close to Kananaskis, Banff and Lake Louise. The Bow Valley offers a great way to practice safe distancing while hiking, golfing, fishing, mountain biking or site seeing. Our Housekeeping, Maintenance and Front Desk teams are working hard to ensure your safety and are following all public health rules and restrictions, to ensure your stay is a safe and memorable one. Our spacious condominium style units feature a full kitchen with granite counter-tops, all major appliances, dishes, cookware, a spacious dining area, a washer/dryer and a pillow top sofa bed for comfort that will provide you with the ideal location to enjoy quality time with family, friends and your pets.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Complimentary Instant Coffee
Bicycle rental
Boating
Kids stay free
Parking garage
Wifi
Complimentary tea
Vending machine
Canoeing
Game room
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Water sport equipment rentals
Billiards
Bowling offsite
Canoeing offsite
Fishing
Patio
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
24-hour security
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun umbrellas
First aid kit
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Fireplace
Housekeeping
Private balcony
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English
Location
250 2nd Avenue, Dead Man's Flats, Canmore, Alberta T1W 2W4 Canada
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I enjoyed our stay in this resort. Awesome room and wonderful mountain views. I would recommend this to anyone! Close to national park and public transportation is easy. This resort is pet-friendly and my furbaby had a wonderful stay too!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Im currently staying here and regretting my choice. My pet would of died if I didnt check the room! Yesterday after check in, my pet was exploring the room and I noticed she was super interested in something underneath the bedside table. I took a look and its a thumb size piece of chocolate bar!! Chocolate on the floor in a pet friendly room! Pet friendly room should be pet safe! So ridiculous!! I was too tired to go front desk yesterday after a long drive from Edmonton, so I stopped by at the front desk today to inform the receptionist about this concern and inform him how unsafe chocolate is to pet health! His response is okay, ill tell housekeeping or go to room to check it himself. Ive told him ive picked up the chocolate bar, threw it away, cleaned and checked the room to make sure its pet safe. The receptionist said No apologies, has no customer service. I told him this is pet friendly room, should not have chocolate on the floor! I repeatedly say this because Its a mistake with severe consequences! And his response was, what do you want me to do, you seem like youre attacking me. Again, bad response bad customer service! No apologies, no ensuring this concerns will be brought up to upper management and we ensure this wont happen again. My pet is also your guest, paid guest! Your pet friendly room should be pet safe! Your customer should relax and enjoy their stay, should not be doing cleaning work for your resort and then still pay full price to stay! Disappointed! y …
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Avoid pet friendly room, not safe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Horrible, so disappointed! Forgot to return our park pass. They called us 2 hr later, said no worries, we could mail it back and that lots have forgot to return it. 5 min later they called back, said we’d be charged $150 regardless because the room was booked out for that same night. How does that change anything?? Clerk would not budge and did not care when I said we would not be returning because of this. This was our 3rd time staying there but I guess $150 is more important than satisfied returning customers. We won’t be back!
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded 5 weeks ago
Hi Navigator561972 - thank you for your feedback and for being a repeat guest! We are sorry to hear about this situation with the parking pass and we understand your frustration. Please know that we'll take your input to heart as it's important to us that we offer five-star service to all of our guests. Thank you for pointing out this communication discrepancy when you initially called about returning the parking pass - we will ensure this is addressed with our team. We hope you'll change your mind about giving us another chance next time you're in the area as we'd love to welcome you back for another visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The accommodation itself is quite nice – one bedroom; one bathroom; desk; front closet; open concept kitchen, dining and living room. Dishes, silverware and glassware for four people. Some small appliances and microwave. Few sachets of coffee and tea. Three placemats. There is no safe for passports/valuables. Rooms need a good spring cleaning. Buckets of dust on lamps, tables, fireplace, etc. One wee shampoo, wee conditioner and wee shower gel provided in the bathroom. Small sample of dishwashing soap provided for dishwashing. On the website: *Please note, that each Coppertstone Resort unit is self-contained. Basic toiletries (soap, shampoo, toilet paper, dishwasher & laundry detergent) for the first night or two of a guest’s stay, will be supplied. Washer and dryer were in a closet and one load of soap and softener provided. We found the rooms to be very cold (especially after skiing) but you cannot increase the temperature over 20 degrees as there is a governor on the thermostat. You can turn on the fireplace (press the controls three times), but very little heat is emitted. They could have used radiant-heated floors. Getting to your room from the front desk can be long walk outside or around in the underground parking lot. Seems that some of the “resort” is rented out and the rest are privately owned. The front desk is only open from noon to 10 p.m. You have to call the third-party to get a response outside those times. Hot tub is always busy and monitored by the front desk. Dogs are permitted and if you have a room nearby you will be serenaded by whining and barking at all times of the day and night. There is no housekeeping so you need to go to the front desk, when open, and ask for coffee, shampoo, towels, etc. and take them yourself. At the end of your stay you must remove all of your garbage to the basement and start the dishwasher. The only parking available is underground and you can pay by the hour on an app or through your accommodation. No free parking is on the street and it is monitored and ticketed. Because there is no one on the premises to monitor noise, you must call a third-party security after eleven o’clock in the evening. At 1:30 at night there was someone vacuuming above us. And then there were children running around and screaming at all hours. Zack, who monitored the front desk, said there was nothing he could do for the noise above our room. The accommodation was owner-occupied and not part of the hotel. He “can’t tell them or make them be quiet”. Call security after hours. The kicker for this “Resort” is the extra added in addition to the choice of room. $98 for housekeeping; 10% for the third-party reservation; lodge tax; GST ~ $189.34. Payment in advance. Easy access on and off the highway but the lack of housekeeping and guests’ concerns plus extras are not to my liking and we will not return.…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded Mar 28, 2023
Hi Wanda - thank you for this detailed feedback. We're glad to hear that you found your suite to be well setup for stay overall! We also appreciate you pointing out the shortcomings that you noticed during your multiple stays here at Copperstone Resort. After receiving your review, we looked at our records as we want to ensure that we are doing everything we can to elevate the experience of our guests. We saw that we were able to adjust the thermostat settings in your unit during your stay to accommodate a warmer and more comfortable temperature, which we were happy to do. Your thorough feedback regarding where else we can elevate the guest experience is appreciated as we are always looking to verify that we're meeting our high standards and the expectations of every visitor. Please know we'll take your input to heart - we hope you'll give us another chance to impress you next time you're in Canmore!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Watch out when you book this resort some of the units have no cancellation or changes. Unfortunately I didn't see that and I'm three weeks away and wanted to change one of the rooms from a bunk bed to a queen bed so my mom and spouse could come stay with me over the weekend. my kids couldn't make it as they have provincials in soccer that weekend. Air miles nor the owner will accommodate me or give me a refund so I can book something else literally in the same building.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded Mar 1, 2023
Hi Apollo36 - thanks for your feedback. We are sorry to hear that you're frustrated by some of our booking policies. We would like to note that a small portion of units here at Copperstone Resort are run and managed directly by their owners. Although we're not sure what unit you originally booked, there is a chance that you're having trouble changing your reservation is due to their individual policy. Every effort is made to ensure guests are aware of the booking policies at the time of their reservation and we apologize for your frustration with this specific situation. Hopefully you're still able to visit the resort and enjoy all that it has to offer as far as relaxation, amenities, and location!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for two nights with our two teens. The location was decent for skiing at Nakiska for a day. It's only about a half hour drive, and very easy to access from the highway. The underground parking was great. We didn't have any trouble finding a parking spot. We drive an F150 and didn't have any issues with underground parking. The room was really nice and the kitchen was pretty well stocked. Our room was comfortable, but the bed was really soft and bouncy. It made for a bit of a sleepless night. The hide-a-bed was fairly firm from what our kids said. There is a tv in each sleeping area too. The hotel was pretty quiet so we didn't have any issues with noise. Our unit had a washer/dryer, full size fridge, dishwasher, and microwave. The hot tub was great. We used it a couple of times. It was hot, clean, and not super busy. The max. is 10 guests in the hot tub. There was only one time that we reached the limit, but other guests left right away. Plenty of pressure and hot water in the shower. Everything was very clean in our unit. We even had extra beach towels for the hot tub. Overall, for the value, I would stay here again.…
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Date of stay: February 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded Feb 13, 2023
Thanks for your review, Amanda! It's great to hear that you found Copperstone Resort to be a wonderful value and that you loved the suite you stayed in. It sounds like the amenities were a highlight of your stay and we're glad for that. Thanks again for your input - we hope you'll visit again for another memorable and convenient trip to Canmore!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Copperstone Resort for girls trip. The amenities were amazing and very clean rooms. Comfortable beds with very large washrooms. The only negative thing was the hot tub, we were trying to enjoy our experience and the resort has a rule only 10 ppl allowed. So we had waited and there was 10 of us. A family joined in a couple minutes after us and the front desk staff (Zack) came out and started being extremely rude slamming the door and told us to leave. We might of only got to enjoy the hot tub for 10 minutes and he had come out at least 5 times within that time. We decided to to leave to avoid the stress as we were trying to relax. Zack was extremely unprofessional. If you are going to have a rule like this you should be able to book a time to have the hot tub and for it to be private. We had spoke to 2 other groups there and they had said the same thing happened to them and that Zack was very rude to them as well. Everything was great except this almost ruined our time there. We booked this place because of the hot tub. Please think about creating a booking for the hot tub to avoid this happening to more groups trying to enjoy their trip.…
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded Feb 9, 2023
Hi Sheree, thank you for your review and for staying at Copperstone for your recent girls trip! We are so glad that you enjoyed the resort overall, the comfortable and clean accommodations, and the excellent amenities. Your input regarding the hot tub is also appreciated. After receiving this feedback, we looked further into the situation and discovered that our team member was enforcing important hot tub rules, particularly the occupancy limit and ensuring no prohibited materials were present. For the safety of guests, it's imperative that we uphold those regulations. That being said, it is important to us that all guests experience friendly service throughout their stay and we will take your input to heart. Thanks again for sharing your thoughts - we hope you'll vacation with us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Absolutely loved everything about this resort! Outdoor hot tub, full kitchen with all the amenities, even a Ninja blender, which we used everyday! A package for our pup, beautiful surroundings, and very quiet! No construction as it was Christmas weekend! My only complaint is with the parking company who monitors the underground lot. Indigo! We had two vehicles and so had to pay a fee for our second one, which we were fine with, however, our family member who received the complimentary pass got a ticket! We spoke with the staff and they did what they could, which was a reduction in the ticket. Not okay as it is included in the fee for the resort. The parking company claims the pass wasn’t displayed properly! All they needed to do was call the resort to verify the pass! The pass was displayed and we showed that to the staff and Indigo parking with a photo! If Indigo does not cancel this ticket we will not return. If the resort can’t work with Indigo then this is not a good working relationship. You can’t get into the parking lot without a pass, so it’s ridiculous!…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded Jan 10, 2023
Thanks for this feedback, carolcT9660SW! We're so glad to know that you had a great stay and you enjoyed the amenities of the resort. This is great to hear and we're so glad we had a part in your visit being wonderful. We also appreciate you letting us know of your experience with the parking company. We will surely take this to heart and will look into it further to ensure guests are not inconvenienced during this aspect of their stay. Visit again soon - we'd love to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were thrilled with our experience at Copperstone Resort in Dead Man's Flats!! I would definitely go back and stay again if in the area! What we LOVED: * large comfortable living area with full kitchen, dining, living-room with fireplace and deck ( Note: for those who are smokers, you are allowed to smoke on the deck. For those who aren't: I believe that is the only spot on property it is allowed.) *washer/dryer in unit (particularily great tor drying towels/ bathing suits) *fully stocked for cooking/eating (saves you lots of $ not having to eat out all the time!) *bathrooms come with all amenities of a good hotel *free underground parking * beautiful, spacious courtyard with bbq's, tables, firepit, and large enclosed hot tub * the grounds and building are very well maintained *pet friendly * fantastic front desk staff. Very professional, friendly and super helpful!! * Great value- you get alot of space/conveniences for the same/less than you'd pay for an average double queen hotel room in Canmore/ Banff. What SOME might take issue with: * there were "wet" marks on the carpet throughout the unit, obviously from pet accidents BUT there was no foul smell from them (I'm very sensitive to smell and would have noticed!) ALSO, they were not in central areas for the most part, mostly along hall/ stair perimeters and near deck door. Other than this, the unit was immaculate! * hot tub was closed temporarily on two occasions( for good reason so we were just understanding about it) * It is pet friendly...not everyone likes that, especially if dog owners are not courteous. We didn't have a problem with this on our stay:) * Construction of multi- unit structure going up right next door. I must say, I was glad we were not on that side. Unfortunately units on this side have best view of mountains and I expect they will lose that. *Front desk open more limited hours than in a standard "hotel" situation. Notes: *It is my understanding that these are privately owned units but rental of them is overseen by a single management. I booked through Expedia. *For those who have never been to this area before, vehicle passes are required once you enter Banff ( in case you are buying ahead of time, as I did.) This area and Canmore are not at that point so park passes are not needed until you enter park. I could have saved myself 3 days of payment if I had have realized. We only needed when we went to Banff one day and another day to Lake Louise. The rest of our outings were in Canmore (8 minutes away from Copperstone- seems less!) There is so much positive about this resort if you don't focus on really minor faults! E njoy!!…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded Sep 12, 2022
Wow! Thanks for this rave review, 841richeller! We're so glad to know that you found SO much to love about staying here at Copperstone Resort. From the well-stocked kitchen in your unit to the fact that you could bring your four-legged friend, we're so happy you loved your stay and that it made for a wonderful location for your mother/daughter trip. Come visit again soon - we'd love to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We picked this hotel because we were allowed to have our pup come with us, it also feature decks you can smoke off very convenient for so many of us. The staff is friendly and very helpful when needed.. being a former head housekeeper i was super impressed with the cleanliness.. over all this hotel is very impressive but the only downfall is it the mattress they are not comfortable at all..
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: We had a ground level room has a nice little patio
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sara LeDuc, Owner at Copperstone Resort
Responded Aug 8, 2022
Wow, this is great to hear, theresawirc! We're so glad to hear this and we appreciate you noting that you loved having your pet with you for your recent stay. Visit again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$239 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
copperstone hotel dead man`s flats, copperstone hotel canmore
LOCATION
CanadaAlbertaCanadian RockiesKananaskis CountryCanmoreDead Man's Flats
NUMBER OF ROOMS
33
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Claim Your ListingCOPPERSTONE RESORT $117 ($̶3̶0̶5̶) - Updated 2023 Prices & Hotel Reviews - Canmore/Dead Man's Flats, Alberta
Frequently Asked Questions about Copperstone Resort
Which popular attractions are close to Copperstone Resort?
Nearby attractions include Canmore Cave Tours (3.6 miles), Policeman's Creek Boardwalk (5.0 miles), and Grotto Canyon (2.7 miles).
What are some of the property amenities at Copperstone Resort?
Some of the more popular amenities offered include free wifi, a fitness center, and free parking.
Which room amenities are available at Copperstone Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Copperstone Resort?
Guests can enjoy barbeque facilities, complimentary tea, and free instant coffee during their stay.
Is parking available at Copperstone Resort?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Copperstone Resort?
Conveniently located restaurants include Rocket Pie Inc., The Market Bistro, and Tank310.
Are there opportunities to exercise at Copperstone Resort?
Yes, guests have access to a fitness center during their stay.
Is Copperstone Resort located near the city center?
Yes, it is 0.1 miles away from the center of Dead Man's Flats.
Are any cleaning services offered at Copperstone Resort?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Copperstone Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Copperstone Resort have any great views?
Yes, guests often enjoy the mountain view available here.