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Americas Best Value Inn - Casino Center Lake Tahoe

Traveler (75)
Room & Suite (43)
Dining (6)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
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Rooms
Dec 23Dec 24
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(352)
Traveler rating
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  • 87
  • 75
  • 49
  • 67
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dperez14
Sacramento, California
112
Reviewed 3 weeks agovia mobile
We left the smoke for the fresh air of Tahoe only to end up in the crack motel. The carpet in the room was pulled up and bubbling in some places. There was literally writing on the walls. The heater in the room is an electric heater from circa 1800s (age unknown sarcasm ) and had a weird smell to it. We were going to stay for two days but they didn't even clean the room on the first day (we were gone all day from morning till afternoon). When I told the front desk they said someone checked it in the am and said it was okay. I said really then why didn't we get new towels? Her question did you need towels (no I just state the obvious for the fun of it)? They told me they'd clean the room while we went to dinner and we came back to new towels in the room and the dirty towels still on the floor in the room. I go outside to get something out of my car and there is a guy walking up and down the parking lot playing with his hands and talking to himself. Decided not a safe place for me and my kids so we left back to the smoke!!!!
Thank dperez14
Response from GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn - Casino Center Lake Tahoe
Responded 3 weeks ago
Dear Guest, Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, we apologize for all of the issues that you had during your time here. We will review your comments in detail as a team, and we see what changes that we can make in terms of both improving our property and training our staff, to improve our future guests' experiences. Thank you again for your detailed comments, we really appreciate them. Best wishes, Hotel Management.
rollingstone49
Denver, Colorado
43
Reviewed 4 weeks ago
We were two women friends who reserved a room with two full size beds. Our room looked nothing like the pictures on this site and the beds were very , very uncomfortable. The sheets and towels were very worn and threadbare. The locks on our door did not work properly, and we asked to have the lock fixed but it never happened. The walls were marred and there was a big ugly plastic tarp hanging over part of the building The lobby was very dirty, there was popcorn and trash on the floor and it was there for our entire stay.
Thank rollingstone49
Response from GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn - Casino Center Lake Tahoe
Responded 4 weeks ago
Dear Guest, We are sorry to read your review of our hotel. While it is somewhat discouraging, feedback such as yours helps us to improve upon our service. We will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. Thank you for your feedback. We really appreciate it and hope we will have the opportunity to host you more successfully in the future. Best wishes, Hotel Management.
go28ace
Sacramento, California
175
Reviewed Oct 2, 2018
Room was subpar. Lots of damage to things and dirty wet towels were left hanging behind the bathroom door. Bed was super firm/hard. Windows are single pane and don't operate very well. A/C unit was missing control knobs and operating guide. Doors were either falling off the jamb or didn't close tightly with weather stripping. For a small investment, the room could really be updated & cozy. Balcony rooms only face the street which is busy & noisy.
Thank go28ace
Response from GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn - Casino Center Lake Tahoe
Responded Oct 3, 2018
Dear Guest, Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. We have reviewed your comments and concerns, and we want to assure you that they are appreciated and valued; and hope you will give us an opportunity to better serve you in the near future. Best wishes, Hotel Management.
MichaelPhelps113
Elyria, Ohio
10
Reviewed Aug 14, 2018via mobile
Horrible and nasty. This place had nasty sheets, nasty carpets, and bugs. Checked in on the 3rd of August was supposed to stay till the 10th. Decided it was time to go the next day so we booked another hotel thank god there was one left. Today is the 14th of August still no refund. If we do not receive it by the 16th I will be pressing charges.
Thank MichaelPhelps113
Response from GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn - Casino Center Lake Tahoe
Responded Aug 15, 2018
Dear Michael, We're very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This isn't the usual feedback that we get and not the common experience that our guests have. Thank you for your comments - we will investigate them further and ensure improvements occur as a result. Please feel free to contact us directly, to ensure a satisfactory resolution. Best wishes, Hotel Management.
desitraveller2018
Monmouth Junction, New Jersey
53
Reviewed Aug 6, 2018
We stayed here in Deluxe room for 2 nights considered the best option.

Hotel looks old, carpets were worn out

Location wise is close to Heavenly Gondola and Lakeside beach (get a free pass to the beach)

Rooms had odor, carpets were old, not well cleaned (spider webs), toilet not working well (choked in 1st use).

Would not stay again nor recommend to anyone
Thank desitraveller2018
Response from GuestXperienceTeam, Guest Relations Manager at Americas Best Value Inn - Casino Center Lake Tahoe
Responded Aug 8, 2018
Dear Guest, We're truly disappointed that you had such a poor impression of our hotel, and we apologize sincerely. We will discuss your review together as a team, and we'll ensure that the necessary procedures and training are implemented to ensure that such issues don't arise again. Thank you for your comments, we appreciate them and will use them constructively to improve our hotel. Best wishes, Hotel Management.
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About
Description
Our unique and attractive Tahoe style inn is ideally located only two blocks to the shore of dazzling Lake Tahoe and private beach and marina facilities. Three blocks to famous Nevada Casinos like Harrah's, More Harvey's, Mountbleu, Horizon and Lakeside Inn. Only four blocks to Heavenly Village and gondola, the most direct route to America's largest ski resort and a short 1/2 block to Edgewood Golf Course, rated #5 on the American PGA Tour and location of our annual Celebrity Golf Tournament. With everything Tahoe has to offer nearby including famous entertainment nightly and well known restaurants and buffets, you'll be tempted to have fun all day and then stay up late and enjoy the lively Nevada nightlife. Regardless of why you come to Lake Tahoe, AMERICAS BEST VALUE INN - CASINO CENTER LAKE TAHOE is your BEST CHOICE for convenience, comfort and value. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Hot Tub
Meeting Rooms
Microwave
Non-Smoking Hotel
Sauna
Self-Serve Laundry
Wheelchair access
Beachfront
Room Service
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Room types
Non-Smoking Rooms, Suites, Kitchenette
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette
Number of rooms
70
Price range
$66 - $371 (Based on Average Rates for a Standard Room)
Also Known As
Best Tahoe West Hotel South Lake Tahoe
,
Best Tahoe West Motel
,
Best Tahoe West Inn
Location
United States > California > Lake Tahoe (California) > South Lake Tahoe
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette
Number of rooms
70
Price range
$66 - $371 (Based on Average Rates for a Standard Room)
Also Known As
Best Tahoe West Hotel South Lake Tahoe
,
Best Tahoe West Motel
,
Best Tahoe West Inn
Location
United States > California > Lake Tahoe (California) > South Lake Tahoe
Photos
Traveler (75)
Room & Suite (43)
Dining (6)
Pool & Beach (4)
Business Center & Event Rooms (2)
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Questions & Answers
Ask a question
jqueen4boys
July 25, 2017|
AnswerShow all 5 answers
Response from P1850EYdebbiel | Reviewed this property |
We stayed during winter so I can't speak about the pool, the spa was not working. The room was clean enough, the deal breaker was the bathroom, hair everywhere, all over the bathtub, the floor, it was disgusting and... More
1
Vote
Sunny916
April 13, 2016|
AnswerShow all 2 answers
Response from vmisch | Reviewed this property |
11:00am
0
Votes
Jakerstokyo
February 23, 2015|
Answer
Response from Smudge R | Reviewed this property |
Yes. The small fitness room includes a treadmill.
0
Votes
Room Tips
"We booked a room with a balcony. The balcony was not sized for use and didn't look safe to use."
go28ace
Oct 2, 2018
Read review
"Several of the rooms are in a building across the street and not marked well at all!"
I8029TAclaudiad
Aug 1, 2018
Read review
"These ratings don't apply to your hotel. They only apply to the hotel that we had stay at."
earlemoeller
Jun 30, 2018
Read review
"The doors of the balcony was fragile and literally fell on my hand, I had to repair the same. "
standonin
Apr 11, 2018
Read review
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