it was a joy to stay at Swinton Park Hotel - a Classic Historic Hotel in beautiful extensive grounds. The Hotel uniquely blends a historic building with a new contemporary spa / bistro and leisure facilities - we have now stayed at the hotel on 10 occasions and enjoy the wide range of activities in the stunning countryside setting. Luxury with access to the great access to the Countryside and very friendly staff.- we love it and will be staying again soon !
Level of service and friendliness of ALL staff was fantastic and the meal in Samuels Restaurant was an absolute superb experience. The Spa also offers a great wide choice of relaxing activities and service.
My wife, our dog and I stayed in the turret room for 3 days in October. John checked us in and David helped us take our bags to the room. The room. The Turret is a quirky suite with the downstairs having a lounge and loo. Unfortunately the downstairs loo was out of order which meant that we had to climb 50 stairs every time we needed the loo. The lounge was spacious and had 2 sofas, a coffee table, a dining table, a tv and a dog bed (the expected dog toy was not provided, but John rectified this) The second floor is the bedroom, the comfortable bed is in the middle of the room and there were beautifully built spacious curved wardrobes, which housed a tv and safe. The third floor had a beautiful freestanding bath and shower in the middle of the room and plenty of space for toiletries around the sink. All 3 floors had a window at the front overlooking the front lawns of the estate. The heating was adequate, but it soon got chilly when turned off. The room was very clean thanks to Lisa from housekeeping, but there were hundreds of flies due to the ivy on the outside of the building. Samuels Restaurant. Samuels was only open for dinner on Friday, Saturday and Sunday. We arrived on Sunday so dined there. We arrived on time for the sitting, unfortunately there were no staff there to greet us or the other diners for the best part of ten minutes. The food was of an excellent standard although some of the crockery was chipped, so I sent it back to the kitchen. The staff were quite young and although pleasant, were not particularly attentive. We poured our own water and wine as they stood watching and the waiter was not au fait with the menu. Samuels was where we took a delicious breakfast each morning served by the wonderful Gail, who greeted us with a cheery smile and her excellent sense of humour. The Terrace. The Terrace restaurant had an open kitchen with 2 extremely talented chefs and we enjoyed every mouthful of the flavoursome meals that we had. The waiting on and bar staff were extremely attentive and knowledgeable. We went to a cocktail making class hosted by the head barman Phil, who was very knowledgeable and good company. The Spa. The spa, or rather it’s staff let the hotel down considerably. The spa itself was beautiful, with an indoor pool, a large indoor warm aqua-therapy pool with an out of order “bubble tub” 2 steam rooms, 2 sauna, a non heated outdoor pool and an out of order “Jacuzzi” The staff were not at all welcoming, there were no cups to drink water, no towels in one of the saunas and detritus under the beds and in the corridors between the men’s changing area and the walkway to the facilities, this was mentioned to the staff but the detritus remained in situ for the entire 3 days that we were there. This is not acceptable, especially during a pandemic when cleanliness is paramount. The spa houses treatment rooms and I enjoyed an excellent massage from Hannah, who was not only a skilled masseuse, but also a very pleasant individual. The Grounds. The grounds were kept immaculately and there were maps with a plethora of walks, which we enjoyed especially as the autumn colours were in full effect. There was a boot room which should have contained dog towels, but didn’t. This was brought to the attention of John who rectified it soon after. Overall. The issue with the loo was not resolved, and the 50 stairs became tiresome. The general Spa staff need further training in customer service and cleaning. The food and drinks were excellent and rivalled any other hotel of a similar calibre. The vast majority of staff here are excellent, I’d like to thank John, Sophie, Sarah and David from front of house for their excellent service, nothing was too much trouble, they even showed us round some of the other rooms as the website is not easy to navigate. Gail for her infectious humour and attentiveness. Lisa for keeping our suite immaculate and for running up and down to get us ice, whilst her warm personality shone through. Hannah for a lovely relaxing massage. All of the chefs and Phill for the exquisite food and drink. I was slightly disappointed that the manager didn’t make himself known to us as there were several issues brought to the staffs attention during our stay, but essentially - we left happy and look forward to staying at this beautiful hotel and enjoying the hospitality of it’s wonderful staff.…
Beautiful place with excellent service, polite attentive but unobtrusive staff and extremely good treatment quality. Had the half day heaven package which was just right. Delicious 3 course lunch, 50 minute treatment and 2 hour us of spa. Will book again.
A lovely afternoon, great surroundings, professional friendly staff and a great afternoon tea. Would highly recommend. The scones were a delight. But our favourite was the warm Venison terrine - Yum Thank you