We had a lovely 2 night stay taking in a family wedding and treating ourselves to a top room- Earl. At £375 a night it should be excellent and it was! Staff make a hotel exceptional and reception and porters at Swinton Park do this. Dinner in the Terrace Restaurant was lovely - pricey but worth it - and waiting staff friendly and helpful.
Housekeeping on several occasions forgot to replenish the tea bags, bottles of water and biscuits. The shower sealant and grout had signs of mould markings. The towel ring fell off of the wall several times. The towel radiator did not warm the towels due to an air blockage. In general for the booking charges the room was more than overdue for refurbishment. Planters situated between tables in the Terrace restaurant all had some dead plants on display. The salt and pepper pots were not refilled. The menus were creased and some were torn, not to be expected in a fine dining situation.The menu was very restricted in choice more so when staying for longer periods than a couple of nights.The daily special did not change throughout six nights stay. The terrace restaurant is not connected to the main hotel which is important during inclement weather. The hotel is in a superb setting but the basics need to be managed and more attention to detail is needed for the stay to be fully enjoyed …
Stayed here for one night in December to celebrate my wife’s birthday as a special treat and was not disappointed at all. From the moment we arrived until the time we left, everything was perfect. Great service without being “over the top” and we felt at ease. Lovely well equipped and spacious room with nice touches such as the chocolates and gin and a comfy bed. Dinner and breakfast perfect, not rushed at all and able to enjoy the lovely ambiance of the hotel. Spa was very good also - didn’t have any treatments but chilled in sauna and pool etc. The grounds were lovely and the only disappointment was that the meme er of staff who would have done a history tour was ill. Highly recommended and will return at some point.
Wonderful base for exploring the dales, although the estate is so large we only left it on one day of our four night stay. We walked for miles without leaving the grounds. The rhododendrons are glorious in May. Loved the free taster sessions (fly fishing, Nordic walking, bread making etc) that the hotel runs three times a day - but you do have to book. We also booked the Hawk Walk which was brilliant! We went to the spa most days to ease our aching muscles after walking. Lovely spa with plenty of loungers for relaxing. I also had a signature massage which was amazing. So why only 4 stars? Party it was the food and partly the lack of waiting staff. We booked a DBB package with two dinners in Samuels and two in The Terrace. Very different ambiance. Samuels is fine dining whereas The Terrace is more of a bistro. After one dinner in each we preferred The Terrace but after two dinners in each we preferred Samuels. The service in Samuels was mostly great apart from our first breakfast when a large wedding party dominated the restaurant and demolished the buffet selection. We waited almost an hour for our cooked breakfast but they had warned us that we would have to wait given they were processing orders from the wedding party. Apart from that, service in Samuels was great, particularly on the quieter weekdays. Dinner choice isn’t massive (pork, lamb, trout, veggie and hake as mains) and there are some less than successful combinations (crab with pork as a starter?) but in general the food well cooked and full of flavour. In contrast, service at The Terrace was chaotic. After the long wait for the breakfast at Samuels, we decided to switch to The Terrace the following day. Big mistake. No tables available inside - plenty were free but they didn’t have the staff to clear them. So we sat outside. The waiter who took out breakfast order said there was nothing left which was a little disconcerting. We didn’t return for breakfast again. As for dinner, menu looks fine with plenty of choice but we found it relied on lots of fried food - hardly the healthy heating venue we had expected given its proximity to the spa. And then they lost our dinner order on our second visit. All in all we were underwhelmed. Room service was also mixed. When we checked in we found that the bathroom bin hadn’t been emptied after the previous occupants - not nice. We put it down to oversight but our bins weren’t emptied on another day of our stay and old teabags were left in the teapot. Minor things but it didn’t make you wonder what else was skipped. I recognise that the hospitality sector is struggling to find staff at the moment so would advise to avoid weekends when large wedding parties dominate and stick to the quieter weekdays. I felt particularly sorry for the staff in Samuels at breakfast on the Sunday as they had to contend with the kids from the wedding party playing hide and seek among the tables, spilling orange juice over clean table cloths, and putting snotty noses and sticky fingerprints all over the windows. Would we stay again, yes - but not at a weekend.…
Our one-night stay at Swinton Estate was unforgettable. The hotel was amazing, beautifully restored and atmospheric. Staff were friendly, knowledgable and relaxed. The grounds were incredibly beautiful with rhododendrons in full bloom. Dave Morris who took us on an interesting complimentary tour of the walled garden was enthusiastic and told us the history of his family’s involvement with the house and gardens. Afterwards, we went straight to the Gift shop to buy Dame Susan Cunliffe-Lister’s book!
An amazing luxury experience that is value for money. I will be highly recommending to friends and family and hope to return in the future. My only very minor observation was the unreliability of the service buttons located throughout the hotel; a number of them were pressed however no service was seen. In the hotel's defence, busy staff members were generally never too far away and thus service was never too hard to find. I hope to be back again soon.
Perfect place for a family get together in beautiful countryside surroundings. The cottage was very comfortable and had a large enclosed garden - great for children and dogs. We all loved the fabulous spa and enjoyed the garden and countryside walks. Well equipped for self catering but also dining options available.
We absolutely loved our stay at the Swinton Estate. The whole place has a magical and authentic feel to it, a properly traditional country estate with modern service, beautiful spa facilities and a wide range of activities on offer. All the staff we met during our stay were so friendly and polite and couldn't do enough for us. We loved the spa facilities and enjoyed our meal at The Terrace. There is just so much to explore on the wider estate that we'll definitely be returning in the not too distant future.
Just had another wonderful weekend at Swinton with my family. It was marvellous! The spa and pool were great, the food was lovely, the grounds were fantastic, our large rooms were on a private corridor, and were exceptionally comfortable and quiet, especially considering there was a busy wedding taking place. The hotel was fully booked, but we largely had the spa, pool, grounds and billiard room to ourselves - it was like staying in your own country house rather than a hotel in many ways. All the staff were immensely friendly and helpful, they treated my little grandson like royalty!! We all had a magical weekend, and felt that it was tremendous value for money.
A stunning setting with everything you could possibly want on site. Delicious food, an excellent spa, stunning grounds to explore, fishing and horse riding were also fab. Only complaint is the decor, which felt very tired in the main hotel and in our room Bradford - although it had stunning views and was an impressive size.