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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,405 Reviews from our TripAdvisor Community

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Showing 3,861: English reviews
Essex, United Kingdom
Reviewed September 14, 2015

This was our second visit to the hotel and first to the Red Level. If you can the Red level is definitely worth the money and was relaxing (the happy hour and pool side water and coffee was most welcome).The general lay out and hotel facilities are great (though maybe some sun lounger paddings would be nice around the Red...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank stevenB3932BK
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. stevenB3932BK, Thank you for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed your stay at Red Level, as our guests’ satisfaction is our main and most important goal. In addition, we appreciate your compliments on our wifi service, as well as on our daily Open Bar service....

Shrewsbury, United Kingdom
Reviewed September 13, 2015 via mobile

Excellent throughout including the food, the room and the weather, not too busy excepting at the weekends when a lot of Spanish families seem to pop over to the hotel. We had glorious sunshine whilst we could see Mount Teide was snowcapped.

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Helpful?
1Thank Graham W
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Graham W, Thank you for sharing your experience at TripAdvisor. We are delighted to know that you have enjoyed your stay at Tenerife and we appreciate your comments regarding our rooms and gastronomic offer. We hope to welcome you soon to gran Meliá Palacio de Isora. Kind regards, Álvaro Cons Red Glove Service Manager

UK
Reviewed September 12, 2015

We travelled as a family (kids 8 and 5) in July 2015 as part of a Thomson Sensatori holiday from the UK. The hotel is big but clean and the landscaped gardens are meticulous. We were put in a ground floor room for the first night which was dark and a bit noisy due to its location just off the...

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Helpful?
1Thank FlashUK99
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. FlashUK99, Thank you for the time you have taken to share your comments at TripAdvisor. We are glad to know that you enjoyed our Pangea buffet with show cooking, although we would like to inform you that just a small area of the terrace is adults only, therefore both a wide part of the terrace and the whole...

Kent,England
Reviewed September 12, 2015

We booked this holiday through Thomson holidays it was one of the sensitori ranges,paid £3000 for 1 week bit expensive but well worth the money cause I got total relaxation,sun and sea which I was looking for The 4 restaurants apart from the buffet had to booked if we wanted to use them,bit confusing and most of the time was...

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Helpful?
Thank lunwong35
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. lunwong35, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed a lovely time at our resort and that both our facilities and our Pangea buffet with show cooking met your expectations. In addition, we would like to inform you that our team does not...

Normanton, United Kingdom
Reviewed September 12, 2015

We stayed her for 1 week & the biggest mistake was that we didn't book for longer. We came her last April for a week & I was pregnant with our daughter at that time, and she's now just turned 1. We always said once we'd had her, we'd bring her here. We actually were on honeymoon this time too,...

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Helpful?
Thank DawnPickering
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. DawnPickering, Thank you for sharing such a lovely review of Gran Meliá Palacio de Isora at TripAdvisor. We are delighted to know that your family had a lovely holiday at our resort once again, as all of our team takes care of every detail to pamper our guests. Also, your compliments on our staff’s service and facilities are...

Cambridge, United Kingdom
Reviewed September 11, 2015 via mobile

I visited this beautiful resort with my boyfriend for 10 days, reluctantly returning home yesterday. Where do I start! This place completely took my breath away, and truly deserves its' 5* rating. On arrival check in was straight forward and our luggage was taken to our room for us. We were asked to go with Marie from guest services for...

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Helpful?
18Thank Sianyyxo
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Sianyyxo, We would like to begin by thanking you, not only for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to write such a lovely review of our resort at TripAdvisor. It is truly a pleasure to all of our team to receive...

Bournemouth, United Kingdom
Reviewed September 11, 2015

A truly enjoyable and relaxing experience in a beautiful hotel. The room was amazing with a fantastic patio area that had access to the Red Level pool and also came with a Jacuzzi. The hotel amenities were excellent and the staff were always happy and could not do enough for you. In all an experience we will remember and will...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank richardlN5721QG
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. richardlN5721QG, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that your room met your expectations with its Clarins amenities and a terrace with hydromassage bathtub. Also, your compliments on our staff’s service are highly appreciated. We are looking forward to welcoming you to Red...

Ingolstadt, Germany
Reviewed September 11, 2015

Loved to stay here. Excellent resort. Great food. So big, you never have the feeling you need to queue or wait to be assisted. GREAT entertainment for adults and kids. I just experienced the best family vacations we ever had. Staff lucks interest and seemed sad/ tired/ annoyed. But really, the rest makes up for that! LOVED the spa!

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank DebAlbrecht
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. DebAlbrecht, Thank you for sharing your comments with the travelers at TripAdvisor. It is truly a pleasure to know that you enjoyed your holiday at our resort and that our facilities, especially our Spa by Clarins, met your expectations. Also, we are glad to know that you enjoyed our entertainment program, which features several different sports and wellbeing...

Essex, United Kingdom
Reviewed September 11, 2015

This hotel was incredibly luxurious. My room was incredible and they provide Clarins toiletries. The staff were extremely polite and professional, overall my experience was one of the best hotels I have had the pleasure to stay in.

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Helpful?
Thank ldyshaz
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear ms. Ldyshaz, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to receive such positive comments regarding your stay at our resort, as we strive for our guests to enjoy unique and luxury experiences. Also, your compliments on the service provided by our team are highly appreciated, and we will forwarded...

Fareham, United Kingdom
Reviewed September 9, 2015

Absolutely love this hotel, everything you look for in a hotel and more. Staff are lovely and so helpful in making my husbands birthday so special. Rooms are luxurious and roomy. Food is excellent and you may need to go on slimming diet when you get home!

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Helpful?
3Thank Knessie1
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Knessie1, Thank you for your preference in selecting Gran Meliá Palacio de Isora. We are glad to know that both you and your husband enjoy a lovely time with us, as it is due to the effort and dedication of our team, that we are able to achieve our goal – the total satisfaction of our guests. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $179 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travelers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travelers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No better rooms all superb not worth extra for sea view”
  • Reception
 of 5 bubbles 631juliej, 2 days ago | Read review
“Excellent room professional staff”
 of 5 bubbles dianewP5835OO, 2 days ago | Read review
“4104 seaview room large balcony”
 of 5 bubbles vwatts497, 2 days ago | Read review
“4129 is by the kids pool. ”
 of 5 bubbles 62sahars, 2 days ago | Read review
“For families you want to be located near the family pool (7) - See map attached”
 of 5 bubbles V5425PBmattr, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question