We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Melia Palacio de Isora

Save
Share
Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
73 people are viewing this hotel
Hotel direct offer!Book now on our website
Expedia.com
$492
View deal
Free cancellation until 10/21/21
Reserve now, pay at stay
Hotels.com
$492
View deal
Free cancellation until 10/21/21
Reserve now, pay at stay
Trip.com
$344
View deal
Free cancellation until 10/18/21
Priceline$546
Travelocity$492
CheapTickets$492
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (6864)
360
Panoramas (89)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio de Isora
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
Read more
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
32Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
10892Reviews855Q+A100Room tips
Traveler rating
  • 6,801
  • 2,257
  • 1,066
  • 419
  • 352
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
roberthofland wrote a review Today
Rotterdam, The Netherlands1 contribution
Excellent 5* Hotel in Tenerife. Garden and Pool area are amazing. Breakfast and service excellent, lots of choices and many small details such as Detox Juice, many sorts of Joghurt, fresh bread area etc.etc. Minus: no water in the room and very high price category
Read more
Review collected in partnership with Meliá Hotels International
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded today
Dear Guest roberthofland. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our pool areas, as well as regarding our gastronomic offer ideated to create unique culinary experiences. We are looking forward to welcoming you again. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Jeremy H wrote a review Aug 2021
Radlett, United Kingdom29 contributions43 helpful votes
Hotel's Favorite
As Club Melia members, we are regulars to the Gran Melia- we have just returned from our 7th visit in 9 years. It is fair to say we have lost none of our love for this amazing hotel. The facilities in the hotel remain stunning and the service is excellent in general. The food too in the various restaurants we were able to dine in on our half board option were if anything, better than ever. The hotel has adapted well to the Covid pandemic and hopefully some of the adjustments such as removing certain items from the bedrooms or not being able to book your choice of restaurant more than one day in advance will only be temporary. We are already looking forward to our next visit!
Read more
Date of stay: August 2021Trip type: Traveled with family
2 Helpful votes
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded 4 weeks ago
Dear guest JeremyH224, I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our facilities, rooms as well as regarding our gastronomic offer ideated to create unique culinary experiences. We are looking forward to welcoming you again. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Emma Lewis wrote a review Sep 25
3 contributions
We’ve been coming here every year for over ten years, sometimes twice a year so it’s fair to say we like the place. We weren’t sure what to expect with the Covid measures in place however it didn’t detract from our holiday at all, you get used to it pretty quick. The grounds always look stunning and are a real pleasure to walk around . The food and service never disappoint and I’m sure we’ll be making our next booking soon.
Read more
Date of stay: September 2021Trip type: Traveled as a couple
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded yesterday
Dear Mrs. Lewisemma2020. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Lauren P wrote a review Sep 25
1 contribution
This was my husband and I’s first time at this resort, we went with my parents who have vacationed here for the last three years in a row! They informed me that there has been absolutely no change in the quality of service and experience. The hotel has recently introduced a Melia mobile app where you can reserve all meals and other activities like the gym, tennis court, spa etc. It was a bit temperamental and we had to get reception to book a few things for us but other than that there were no other issues. The food was fantastic, the breakfast and dinner buffets outstanding with plenty of variety. By the end of our stay we had all settled on our favourite dishes and stuck with those (I enjoyed the steak cooked in front of you). Main Entertainment started around 10pm so if you’d had a full on day it was a bit late, but generally worth it, the Isora Rock, Latin and Flamenco shows were really good fun. We stayed mainly round the adult pool and rented a Bali bed for one day which was very comfortable. If you’re looking for more of an active stay, we used the the tennis courts frequently which were great (15€ for half board), the gym is fully kitted out, and I did yoga classes and paddle surf, all of which were easy to find and good fun. If you’re half board and don’t want to fork out for some ~slightly~ overpriced water throughout the day, there is a petrol station over the road (less than 1 min away) where we would buy packs of water bottles to take around the pool with us. Overall a fantastic holiday!
Read more
Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Petrol station for cheap drinks/ snacks
See more room tips
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded yesterday
Dear guest Lauren P. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
nickY5821XX wrote a review Sep 21
1 contribution
Lovely food. Lovely setting. Beautiful hotel. Terrible service. Rooms need a lot of maintenance and painting. Great amenities. Most was great. But staff need training and should be looking to help rather than just shrugging off anything you ask. Rather than making you feel very welcome and relaxed they were far more committed to being sharp and off putting telling you what you can not do.
Read more
Review collected in partnership with Meliá Hotels International
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear Guest nickY5821XX, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if in some occasions you did not feel pampered and you considered that the level of service from our staff was not according to your expectations, as we guarantee you we strive day by day to create unique moments for our guests. You may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We hope to welcome you soon for your next holiday in Tenerife. Best regards, Alejandro Naranjo Guest Experience Manager
Read more
Previous
123456
PRICE RANGE
$205 - $480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Gran Melia Palacio de Isora
Which popular attractions are close to Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.07 miles), Playa de Alcala (0.4 miles), and Cafeteria La Divina (0.4 miles).
What are some of the property amenities at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio de Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gran Melia Palacio de Isora have an airport shuttle?
Yes, Gran Melia Palacio de Isora offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.