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Avenida Los Océanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
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About

#2 of 2 hotels in Alcala
Location
4.0
Cleanliness
4.6
Service
4.3
Value
4.0
Travelers' Choice
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Light therapy
Manicure
Massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Safe
VIP room facilities
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Romantic
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
Special Offer:Book now on our website

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
32Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
12271Reviews930Q+A100Room tips
Traveler rating
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Most Recent
Enny011 wrote a review Dec 7
Bedford, United Kingdom324 contributions69 helpful votes
I will start this review by saying overall I thoroughly enjoyed my stay here and I would certainly return. Positives: The staff - always friendly and efficient. Large complex and has plenty of choice of pools and having the largest infinity pool in Europe means it is never packed and you always feel like you have plenty of space. Service at the pools was efficient, there are little buttons you press and the staff come out to take your order and bring it to you. The rooms - very spacious, bathrooms great with huge separate bath and walk in shower, also has a changing area with built in wardrobes. Each room has a terrace or a balcony, I had a terrace which was lovely and nestled in the grounds with trees around us was very calming. Sound - The live entertainment is loud, but if you shut your doors and windows we could hear nothing, I was right next to it, and it always finished bang on 11pm so not an issue. The Spa is amazing - everything you could wish for and the highlight of our trip, the water experience is great and should be done even if you don't have a treatment. Food - What I had was very good, breakfast is a fabulous selection and literally has everything you could wish for in a breakfast. Coffee machines dotted about for cappuccinos etc and filter coffee or tea brought to the table. Cleanliness - what can I say, absolutely spotless a credit to them, especially with the size of the place. Location - excellent, we didn't have a car and it is only a short walk to the beach or into town, which has some amazing restaurants or a taxi ride elsewhere. Cheap taxis and always available outside the hotel. We did a boat trip on one day from Puerto Colon and no issue with taxi to it or returning. The activities were excellent, very varied and something everyday. We did all the pool activities and would like to say a special thank you to Samuel and Saloua, they made it fun and we did all their classes. Pool biking was the highlight..!! Where it could be better and why it didn't get 5. On arrival we checked in and told a porter would come and show us to our room, after 10 minutes of waiting we asked where it was and set off to find it. 15 minutes later we were back at reception, the place is huge and we ended up in car parks and all sorts. A lovely concierge from the car area saw this and immediately came to help and took us there. It was a trek and we would never have found it by ourselves. Not a great first impression In the room we did not have any minibar facilities, we asked about this and was told there had been a conference and they had emptied them but it would be replaced. However we had to ask three times before this happened. We were in different areas of the hotel, one room got a turn down service but we didn't. Not that we needed it but consistency of service should be a must. Rooms are tired, the sofa beds are clearly worse for wear and uncomfortable, could do with a refresh around the hotel in general. Though I guess it is a bit like the forth bridge, you never stop it is so big. Food - very expensive, we were B&B which I would recommend. The buffet which is the main dining for half board and all inclusive is expansive, massive selection but not that hot and for us it was 48 euros each plus drinks, so our bill for 3 came to around 200 euros for a mediocre meal. Compare this to the restaurants within walking distance where our bills ranged from 75 euros to 130 euros for three us including drinks it was a no brainer for us to go out each evening. Also the quality of restaurants in the town is fabulous. We did eat lunch in the Oasis Restaurant, we had 3 salads and a bottle of wine which was around 75 euros, but they were amazing salads. The wait time for service in the main bar area in interminable, if you go to the bar you are told to sit at a table as only table service but it always took around 20 minutes to get someone to come, this was every night. I don't know if it because many were all inclusive and it stops them drinking too much or just not enough staff, though the ones there mainly gathered around the bar chatting. The seating area in the bar is huge so I would recommend the button system on each table like around the pool, the they would know who needed serving. Also they often closed early without warning. People were going over the road to the garage as they could get served, drink the drink and return in the time it took for a waiter to appear. :-) However, overall I really enjoyed my stay here, very relaxing and amazing facilities, but I would only stay here again on a B&B basis which it would appear, I am sorry to say, is not available from 1st Nov '23, as I have already tried to book.
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Date of stay: November 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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clairebarkley wrote a review Aug 2021
Manchester, United Kingdom11 contributions17 helpful votes
Hotel's Favorite
We just spent 10 days here with our four year old grandson. This was our third visit, so we are confirmed fans. The hotel did not disappoint and some staff were especially helpful: Marta, Beatriz, Moises, Juan and Omar, to name a few. The place is Covid safe and more options were open than in December 2020, when we last visited. The Mexican restaurant was fun. The Club Ocean remains a favourite. It is elegant and the food is excellent. The only tweaks to make it perfect fro me would be firstly to ensure there is boiling water to make proper tea at breakfast, not tepid water from a coffee machine. Secondly, several others to whom I spoke, shared my hope that separate serving utensils would be available for vegetarian options. At breakfast this is a problem as for example, the sausages and bacon sit near the tomatoes and other veggies and yet the spoons and tongs are shared. This is off-putting to vegetarians and vegans. Plant- based diets are more popular than ever, and should be accommodated. I also found a chef trying to make my veggie stir fry using the same spoon he had used for chicken. When I asked him not to do so he got quite cross and I ended up with a plate of cabbage full- stop. I did raise this with a manager, but the chef was one person in scores of wonderful staff members. The feature of the hotel which is really stunning is the horticulture. The gardens, flowers and landscaping add enormously to the ambience and relaxation of the place. Of course the pools are gorgeous, but the perfume of flowers is such a sweet thing on holiday. This place is relaxing, luxurious and great for families who want somewhere with excellent standards.
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Date of stay: August 2021
Location
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Sleep Quality
Room Tip: Garden rooms are great, but expect to pay a premium for even a partial sea view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded Aug 9, 2021
Dear Guest clairebarkley. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you and your entire family have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities. You may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We are looking forward to welcoming you again soon. Best regards, Alejandro Naranjo Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elson J wrote a review Dec 7
Brussels, Belgium2 contributions1 helpful vote
We traveled with out 10 months baby, We went from 28/11 to 05/12, the Hotel is clean, big, well organized, it has Good Restaurants, Excellent Staff, Amazing Structure. Nothing to complain besides the beach that was no recommended to enter (Red Alert) not the Hotels fault but the sea is quite agressive at this time
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: Book the restaurants 48 hours Have breakfast before 08:00am
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded yesterday
Dear guest Els0nj, Thank you for selecting Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing and memorable stay. We are very glad to know that our staff, as well as our facilities have exceeded your expectations since our guests’ satisfaction is our most important objective. In addition, we truly appreciate your kind comments about our gastronomic offer, as we daily strive and improve in order to provide you with unique culinary experiences. We hope to welcome you soon for your next holiday in Tenerife. Kind regards, Manuel Barrios. Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Denise126 wrote a review Dec 3
Broxbourne, United Kingdom74 contributions29 helpful votes
I stayed in the Club Melia utilising my RCI membership. Lovely room great size and should you want to cook in good facilities within the apartment. I opted for half board and was not disappointed. The service from everyone I dealt with was exceptional, which was perfect when I left my kindle at the pool and it was found and back with me in 20 mins after calling reception I personally preferred the buffet dinner to the restaurants I used but that was my decision. The food is exceptional with so much choice. Activities were there everyday tried the pilates, yoga and paddleboarding. Walked along the seafront into Alcala easy walk from the gardens or the hotel reception. Cannot wait to return and enjoy the pleasure of the hotel and staff
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear guest Denise126, First of all, I would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife. We truly appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor as we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. We are more than pleased to know that you enjoyed the time spent at our resort and all the attention and services that we provided in order to create a memorable holiday for you. We are looking forward to welcome you in a near future and we remain at your complete disposal. Kind regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rebeccaxwx wrote a review Dec 1
2 contributions2 helpful votes
My family and I stayed at this resort for a week in November to celebrate a special birthday. This is the second time we have visited this hotel, the first being in 2015 when it was owned by the sensatori group. Unfortunately, the all-inclusive package has since changed since being taken over by the Gran melia group, and now comes with more restrictions than our previous visit. For someone who doesn't drink beer and wine it was disappointing to be told that was the only drinks that could be consumed in the restaurants without additional charges. The hotel has a couple of lovely bars to relax in but be aware even with the "all-inclusive plus" package there are a lot of cocktails and spirits not included. The hotel is beautiful, with stunning views to appreciate when lying by the pool. There are 8 restaurants to visit, some with an initial free but are worth going to. We visited the steak, Asian and Italian restaurant which were definitely worth it, the Asian being our personal favourite. The rooms are a great size, beds very comfortable and are kept in very good condition, my only piece of feedback I could offer would be the overall lighting in the room being quite poor. I appreciate it fits with the overall theme and ambiance of the room but as a woman I found it more challenging getting ready in the evening due to this. The hotel is quite simply made by its exceptional staff who are always super friendly and go out their way to make your trip extra special. We would like to say a special thanks to them.
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Date of stay: November 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 1 week ago
Dear Guest rebecccaxwx. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jessicaw6748 wrote a review Nov 2022
I couldn't have asked for a better place to get away for some winter sun. The hotel is immaculate, and the rooms are spacious and well maintained with everything you need. Most of all I love the staff here and would like to say a special thank you to Alice and Javie who made my holiday very special.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Best to book the restaurants of your choice in advance. my favorite was the Oasis
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kenny Cooper wrote a review Nov 2022
Manchester, United Kingdom2 contributions1 helpful vote
The hotel was beautiful and all the restaurants were beautiful. Perfect weather and perfect views were complimented by friendly staff. In the Red Level area we were mostly dealing with Eva, Jose Angel and also Matthias, all three of these bar staff were extremely helpful and they 100% made the holiday the special time it was. THANK YOU
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David F wrote a review Nov 2022
My partner and I stayed at the resort in the Red Level area and were so impressed with the level of service and facilities at our disposal, it made for a truly fantastic holiday. The main resort was beautiful and contains many of the fantastic restaurants that we dined in. It also contains the signature infinity pool, which spans across half of the resort with stunning views of the Atlantic. There are different zones depending on your preferences, for the most part we preferred to stay within the adults only red level area due to the idyllic and peaceful atmosphere. It was nice to have an abundance of cabanas available for a lazy afternoon or siesta. The standard of the food was exceptional, there was a broad choice available on the breakfast menu with additional extras in the buffet area. The steak restaurant and the asian restaurant were a particularly good choice for the evening meal, but there are several others to suit different preferences. It was the interactions with the staff and general customer service that made the experience exceptional, we were celebrating a special occasion and the staff made every effort to make this memorable, accommodating our requests and being generally lovely. We will be visiting again, for sure.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest davidfX7455MS, Thank you for selecting Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing and memorable stay. We are very glad to know that our rooms, our team as well as our facilities have exceeded your expectations since our guests’ satisfaction is our most important objective. In addition, we truly appreciate your kind comments about our gastronomic offer, as we daily strive and improve in order to provide you with unique culinary experiences. We hope to welcome you soon for your next holiday in Tenerife. Kind regards, Manuel Barrios Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
john wrote a review Nov 2022
Galway, Ireland2 contributions1 helpful vote
+1
This is an incredible resort. It’s open to the outdoors because the weather is perfect, and the hotel staff are very friendly and helpful. It’s easy to get around the various levels all the way from the lobby down to the ocean. It’s one of the most beautiful resorts I’ve visited.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest John R, Thank you for choosing Gran Melia Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our resort and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you back soon. Kind regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John M wrote a review Nov 2022
1 contribution
Wonderful hotel made even better by the people. The service at breakfast in Red Level was exceptional as was the service in Oasis, La Terrasse and Nami. A big thank you to all the staff in the Red Level reception area for taking care of us. Meliá management - You have a great team!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest John M, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your opinion. We are delighted to know that you have enjoyed a lovely holiday with us, as your satisfaction is the best reward to our team’s dedication to the service excellence. Therefore, you may rest assured that we will forward your kind comments to our team, who will be glad to know that they made your holiday memorable. We are looking forward to welcome you soon. Kind regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$230 - $370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
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GRAN MELIA PALACIO DE ISORA - Updated 2022 Prices & Hotel Reviews (Alcala, Spain)

Frequently Asked Questions about Gran Melia Palacio de Isora
Which popular attractions are close to Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.2 miles), Playa de Alcala (0.4 miles), and Araba Fenice Csc (0.5 miles).
What are some of the property amenities at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio de Isora?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, Casa Mon, and El Rincon de la Barriga.
Are there opportunities to exercise at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gran Melia Palacio de Isora have airport transportation?
Yes, Gran Melia Palacio de Isora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.