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Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
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What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio de Isora
Updated 04/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 in Alcala
Location
4.0
Cleanliness
4.6
Service
4.3
Value
4.0
Travelers' Choice
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
31Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
11739Reviews900Q+A100Room tips
Traveler rating
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  • 2,339
  • 1,130
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  • 381
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Most Recent
Stephen S wrote a review Today
Carrickfergus, United Kingdom33 contributions82 helpful votes
My wife and made our 3rd Visit (All Inclusive) to Gran Melia Palacio de Isora 27th May to 3rd June 2022. We were allocated Room 5002 but after a few nights were moved to Room 3097 (previously stayed in this room) due to noise coming from an overhead air conditioning unit. All the staff were kind, pleasant and helpful especially Angela and Jacqueline who repeatedly went out of their way to ask us about our stay in the Hotel. It was very fitting that both of them greeted us in the Agave restaurant for our last meal. The Club Sandwich was amazingly tasty. The variety/quality of food and themed restaurants was first class. The Entertainment on offer was excellent especially all the singing artists. I enjoyed all the sports including pool biking, spin, pilates and stretching. A few minor disappointments however this time around as there was no tennis or padel tennis on the programme. When the hotel used to be a TUI Sensatori Resort, padel tennis was very popular among the guests with a fuller programme to choose from. The programme appears to have been cut back. We will definitely be back soon again to this worthy 5 Star Hotel.
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Date of stay: May 2022
Value
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clairebarkley wrote a review Aug 2021
Manchester, United Kingdom10 contributions13 helpful votes
Hotel's Favorite
We just spent 10 days here with our four year old grandson. This was our third visit, so we are confirmed fans. The hotel did not disappoint and some staff were especially helpful: Marta, Beatriz, Moises, Juan and Omar, to name a few. The place is Covid safe and more options were open than in December 2020, when we last visited. The Mexican restaurant was fun. The Club Ocean remains a favourite. It is elegant and the food is excellent. The only tweaks to make it perfect fro me would be firstly to ensure there is boiling water to make proper tea at breakfast, not tepid water from a coffee machine. Secondly, several others to whom I spoke, shared my hope that separate serving utensils would be available for vegetarian options. At breakfast this is a problem as for example, the sausages and bacon sit near the tomatoes and other veggies and yet the spoons and tongs are shared. This is off-putting to vegetarians and vegans. Plant- based diets are more popular than ever, and should be accommodated. I also found a chef trying to make my veggie stir fry using the same spoon he had used for chicken. When I asked him not to do so he got quite cross and I ended up with a plate of cabbage full- stop. I did raise this with a manager, but the chef was one person in scores of wonderful staff members. The feature of the hotel which is really stunning is the horticulture. The gardens, flowers and landscaping add enormously to the ambience and relaxation of the place. Of course the pools are gorgeous, but the perfume of flowers is such a sweet thing on holiday. This place is relaxing, luxurious and great for families who want somewhere with excellent standards.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Garden rooms are great, but expect to pay a premium for even a partial sea view
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2 Helpful votes
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded Aug 9, 2021
Dear Guest clairebarkley. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you and your entire family have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities. You may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We are looking forward to welcoming you again soon. Best regards, Alejandro Naranjo Guest Experience Manager
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Enriketa K wrote a review Yesterday
2 contributions
We were being eaten alive by flies!!! I read se reviews before coming here, but thought maybe some flies around. But no! There is a palm tree plantation right by the hotel and they fertilized the trees so there were so many flies everywhere, to the point you could not eat anywhere outside, could not stay by the pool, bars or anywhere without being eaten by 100 flies. Absolutely unacceptable. They have been in business for several years and yet have not resolved this. Also I'm a pregnant woman, and they started spraying pesticides for the flies in the middle of the day, right around people. Absolutely unacceptable. You could smell and taste the whole fumes. I went to ask a manager if they knew fumes are being sprayed and they didn't. I asked them to stop doing that in the middle of the day. They told me they would find me a place without pesticides. So I could not spend the day where I wanted. I just went back to the room to wait. Day wasted. Pool beds - two of the days of our 6 nights stay, my husband was picking up and finding umbrellas for the beds. A lot of the beds don't have umbrellas. Why?? No idea. We asked pool concierge and he was trying to find an umbrella which he then gave to my husband and we had to take it to our beds... Just buy umbrellas and put them in all the beds. Who doesn't want them, they just leave them unopen. Simple as that. Restaurants - booking through the app, however you may not find spots. Long ques for breakfast to wait to be seated. Overall experience was def ruined.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Keep in mind: too many flies, not enough pool beds, not the best booking system to eat and def...
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded yesterday
Dear guest Enriketa K, Thank you for sharing your feedback with us and for choosing Gran Melia Palacio de Isora for your holiday and for your time spent to write this review. We are sad to read that if mentioned aspects of your experience did not meet your expectations and if the situations you described made you a negative impression of our services. We appreciate your kind critics on our pool instalations and we will share your feedback with the responsible departments so they could know your experience in order to improve our services. Speaking about the insects in our resort, we assure you that this has been a punctual situation and we follow an extensive cleaning policy in the areas as well as we do work with an external company which comes every day to treat the facilities in order to keep the public zones clean. Nevertheless, these insects may find their way into our facilities in specific cases even after all our efforts and this problem involves many local bussinesses in Alcala town, we are doing our best to collaborate together with them in order to end up with this situation as soon as possible. We apologise for any inconveniences the mentioned situations may have caused you and we really hope to have the opportunity to welcome you back to our resort soon for a memorable and a better stay together wit your new born baby. Please do not hesitate to contact us prior to your arrival in order to collaborate in the organization of a great stay at Gran Melia Palacio de Isora. Best regards, Laura Correa Guest Experience Assistant Manager
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Classyinspector wrote a review Yesterday
Liverpool, United Kingdom22 contributions15 helpful votes
This is a beautiful hotel that is totally ruined by the HUGE number of flies on the property. I don’t know why there are so many or how they could solve the problem but it has substantially ruined the hotel for us and the majority of the other guests. Eating out in the hotel is unpleasant as you are constantly fighting off the flies to the point that you eat and run. They are also all around the pool areas so the only place you are safe is your hotel room. Beautiful hotel, lovely staff, nice food and drink (usual expensive hotel prices) stunning setting but totally ruined by the flies. Honestly, go somewhere else until this is resolved.
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Date of stay: June 2022Trip type: Traveled
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Helen R wrote a review Yesterday
Cheshire, United Kingdom5 contributions
We returned to the hotel after 6 years wanting to go somewhere familiar for the first time abroad after the Covid pandemic. It was so good to be back and to see that standards remained the same after this time. There are many things that you expect from a 5 star hotel and this hotel delivers consistently. Staff clearly take a pride in their jobs and without exception will go out of their way to help. There are too many people to mention, but thank you to everyone from the Clarins Spa, the Pool Concierge, the cleaning staff and house-keeping, chefs, restaurant and bar staff, front of house and management. The food was great and the nightly entertainment in the Palazzo was a genius idea. Can’t wait to return!
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Date of stay: June 2022Trip type: Traveled
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded yesterday
Dear guest 212helenr, Thank you for your preference in selecting Gran Meliá Palacio de Isora once again for your holiday and for sharing your review through TripAdvisor. It is a pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with one more memorable holiday. It would be a pleasure to welcome you again to our resort for the third time. Kind regards, Laura Correa Guest Experience Assistant Manager
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Victoria T wrote a review Jun 23
10 contributions
It is my first time to Tenerife as it didn't disappoint. There are alot of plus and a few minus to consider. Pros: - The hotel is beautiful - It's so clean - Plenty of staff attentive - your never waiting for anything - The staff staff are perfect - everybody is so welcoming - The private beach is lovely and clean - The onsite Italian restaurant is really nice and the lasagne and the pizzas especially is a must to order - The manager and team in the Oasis bar are so sweet and attentive - The adults only pool is really nice with plenty of sun loungers - Early morning sun lounger grabbers isn't allowed which is nice Cons: - It's expensive to eat and drink - we paid €22 for a mocktail and a non alcoholic beer which I think is pricey - I'm not sure if it was just the month that we visited but there is ALOT of fly's around the complex which can become very problematic whilst trying to eat and sunbath. Not much the venue can do but worth noting, it will be very annoying - Your not able to walk up to any of the restaurants for lunch and dinner. You have to book everything. I would highly recommend downloading their app and booking the restaurants as soon as you arrive to avoid disappointment - Although we didn't go for the all inclusive option - I did hear a number of guests moaning that their were limitations to drinks and ice cream flavours. I would highly recommend this hotel, the cons are minor and in our opinion would defo return.
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Date of stay: June 2022Trip type: Traveled
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded 2 days ago
Dear Victoria, I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our Hotel. You may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We are looking forward to welcome you again soon. Best regards, Laura Correa Guest Experience Assistant Manager
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Manxclass1 wrote a review Jun 23
Onchan, Isle of Man5 contributions
Had precious sentimental jewellery stolen from my room. I’d forgotten to put it in the safe. Hotel said no staff had been in my room going by the room card check. But staff had managed to leave goods and a room service invoice for them that same morning ! Drawers were ransacked etc. manager not interested. Took until the next day for them to talk to me about it. They said they had security check on staff leaving premises. BUT THIS OBVIOUSLY IS NOT WORKING.
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Date of stay: February 2022Trip type: Traveled
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Paige W wrote a review Jun 22
Newtownards7 contributions4 helpful votes
Me and my husband went here this month and it was amazing from start to finish. The warm welcoming as we entered the hotel - with no long waits and having our bags assisted to our room. The room itself was beautiful, always clean they do this daily with toiletries also. Lots of entertainment on daily and at night time there is shows and singers on. The spa was amazing if your looking a treat definitely go and see the girls. The infinity pool was my favourite -largest in Europe it was so chilled out and you can get food and drinks just beside this or you have a buzzer near to ring. We stayed bed and breakfast so we unfortunately didn’t have dinner in the hotel but the breakfast had any food you could think of and plenty of it again this was great! This hotel is about 30 mins from las Américas (this cost €25 each way!)which we went down to for a night and booked some trips which picked us up directly outside our hotel which was fab, for shopping there is a town about ten minutes walk which has lovely boutiques and bars of your wanting something different some night again just such a chilled atmosphere locally. Would definitely recommend this hotel to anyone. The staff are just amazing ! And the pool bar team are so much fun and so friendly use done a great job!
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Date of stay: June 2022Trip type: Traveled
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear guest Paigewatters. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Laura Correa Guest Experience Assistant Manager
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Elena R wrote a review Jun 19
2 contributions2 helpful votes
The resort is unbelievably beautiful. An oasis of relax and entertainment. Breakfast and dinners (buffet) are for all tastes and very high quality. Same for the restaurants à la carte. The swimming pool is magnificent. All kinds of activities are organized, both during the day (e.g. biking in the pool) and in the evening (music shows). The service is overall just special! It was the first time for us here and we would definitely come back. Super recommended to all kind of travellers, from couples to families. Loved it.
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest elerosso, Thank you for selecting Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your opinion with the travellers of Trip Adivisor. It is heartily a pleasure to know that you have enjoyed a relaxing and memorable stay. We are very glad to know that our rooms, as well as our facilities have exceeded your expectations since our guests’ satisfaction is our most important objective. In addition, we truly appreciate your kind comments about our gastronomic offerand activities program, as we daily strive and improve in order to provide you with unique culinary experiences. We hope to welcome you soon for your next holiday in Tenerife. Kind regards, Laura Correa Guest Experience Assistant Manager
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Renate A wrote a review Jun 18
Bryanston, South Africa14 contributions
+1
One of the most incredible resorts I’ve been to. From the hotel rooms, to the food to the everything! The buffet offers an extraordinary array of flavours, taking your tastebuds on a culinary adventure. Definitely one of my best experiences! I highly-highly recommend this hotel. Treat yourself to a Bali Bed at the pool where you can lap up the sun in the comfort of VIP shaded luxury.
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Date of stay: June 2022Trip type: Traveled
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded 1 week ago
Dear Guest Renate 1987. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our pool areas, as well as regarding our gastronomic offer ideated to create unique culinary experiences. We are looking forward to welcoming you again. Kind regards, Laura Correa Guest Experience Assistant Manager
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PRICE RANGE
$242 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
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Frequently Asked Questions about Gran Melia Palacio de Isora
Which popular attractions are close to Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.2 miles), Playa de Alcala (0.4 miles), and Cafeteria La Divina (0.4 miles).
What are some of the property amenities at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio de Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gran Melia Palacio de Isora have airport transportation?
Yes, Gran Melia Palacio de Isora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.