Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience. Pets are allowed.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Gran Melia Palacio de Isora garners praise for its expansive amenities, including impressive pools and diverse dining options, though some guests express dissatisfaction with the all-inclusive offerings and reservation difficulties. While the evening entertainment is celebrated for its variety and professionalism, the atmosphere is occasionally seen as lacking, particularly for certain age demographics. The hotel's coastal location is a hit for its scenic vistas and convenience to local attractions. Service experiences are inconsistent, with reports of both warm, efficient staff and slow, disorganized service.
Room cleanliness is generally good, but maintenance can be spotty. The value proposition is contentious, with some guests feeling the additional expenses do not match a 5-star experience. Lastly, room experiences are mixed, with some guests enjoying the cleanliness and views, while others are let down by maintenance issues and extra charges.
Location
Picturesque
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
8,511
2,539
1,293
533
468
Time of year
Traveler type
Language
Selected filters
Filter
English
Popular mentions
Sort by:
Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
Large resort of unique beauty: lush vegetation, green lawns, fountains and lakes; many swimming pools, a couple of which are also heated, and one truly immense (it seems to be the longest in Europe); vast quiet areas where children are not allowed, bathrooms, showers and changing rooms everywhere. Convenient passage to the sea, in front of the natural pools, and within a few minutes walk also three small dark sand beaches. Large and stylishly furnished rooms: how can you not appreciate, for example, the double sink with the lateral taps (which however are a little uncomfortable), or the walk-in shower, the refined lighting, the very large bed, the soft towels, or the splendid furnished terrace with sea view... Kind staff, modern and comfortable lifts, powerful wifi everywhere, excellent breakfast for all tastes, with a splendid location if those who choose the terrace on the lake... Evening shows, numerous restaurants and bar, spa and gym complete the work. Some excellent local restaurants and a few shops are within walking distance in the surrounding area. For the supermarket and shopping centers you need a car or taxi. Of course, many things are not included in the cost of the room: ok for the spa, ok for the parking at 4 euros per day, but you also pay separately for the umbrellas on the beach and the Balinese beds in the pool (which in fact always remain empty) ; however, charging for tea bags and coffee capsules in the room also seems like a bit of a fall in style in a 5-star hotel that is anything but cheap... Despite this, the beauty of the place is such that it takes a lot of courage to give less than 5 stars for this wonderful hotel...
Read more
Date of stay: May 2024Trip type: Traveled as a couple
Room Tip:Parcheggio privato a pagamento dentro l'hotel, parcheggio pubblico gratuito disponibile nelle...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What an outstanding hotel. On arrival we couldn't believe how grand and beautiful the hotel is, immaculately clean and had a real feel of luxury to it everywhere you went. We went for 9 nights as a family of 4 with a 5 year old and a nearly-2 year old, all inclusive, over the May half term.
We are not the kind of people that go back to the same place twice but we are already looking up prices for this hotel next year. We have done a few 4/5 star all inclusive holidays in the Canary Islands and Europe before but this one outshone them all.
Room We paid to upgrade to a Master Suite so there was a separate sleeping area for the kids at night - our room was number 3143 and from what i could gather it was the best room in the hotel location wise! The room itself was immaculate and large with a beautiful huge bathroom, his and hers sinks and walk in showers and a huge jacuzzi style bath. The bed was enormous! The air con worked brilliantly in both parts of the room and the black out curtains were a godsend. It was so handy to have a kitchen and dining area with a microwave etc even though we were all inclusive. Modern and stylish furnishing. Location wise this room was on floor 3, same as reception and round the corner from the kids Pirate Pool, and just one floor up from floor 2 where the family pool, plaza and buffet restaurant were. We were so close to everything but far enough that the we couldn't hear the noise of the evening entertainment at all of an evening - just perfect.
Pools The kids pool (the "Pirate pool") was fantastic for younger families. Great fun for the kids and with the pool being the same shallow level all the way around it felt very safe. A lovely warm temperature too.
The family pool was fantastic. A little chilly at times but a great set up and plenty of sun loungers. The infinity pool is just stunning to look at and swim in (although it is salt water and rather chilly). The little areas mid-pool with raised parts for seating etc were a lovely touch. We didn't try the adult only pool so can't comment.
Towel stands were manned constantly with fresh towels always readily available and the sun beds were very comfortable, most with umbrellas that were essential to keep in the shade (the constant breeze means you never get hot and easily don't realise how strong the sun is).
Food/Restaurants I was blown away by the quality of the food in this hotel. The buffet (Pangea) had the best quality and selection i've ever seen at an all inclusive for breakfast and dinner, something for everyone and hardly ever any waiting or hustle and bustle to get to anything. The ice cream and sweet station was an absolute winner with the kids. The staff were always so polite and friendly and accommodating, doing their best to seat you where you preferred. The terrace out the back of Pangea is just beautiful to sit and eat - would definitely recommend. Some mornings we were serenaded by a violinist or saxophonist at breakfast which was a wonderful surprise.
A slight lack of lunch choices, but the 3 a la carte restaurants that are available are lovely. Again we couldn't believe the quality of the restaurants and the food - it's not often you get such good a la carte options on an all inclusive. The Italian (L'Olio) was delicious and a firm favourite. Such a beautiful setting with the glass walls just at the end of the plaza with views of the ocean, and their Focaccia was to die for. Oasis was lovely (HUGE portions) but often a lot of flies around which was a bit annoying. The main lunch restaurant Agave was in a gorgeous setting right next to the infinity pool and the service was great, just a slightly more limited and niche menu.
Apparently there were snacks available morning and afternoon but we never needed to try these as we were always so full from the meals. We visited the Ice Cream hut by the infinity pool next to the Oasis restaurant regularly - the servers there were fantastic and the ice creams delicious with a huge range of flavours.
Whilst lunches and dinners only included wine/beer/cava and soft drinks, the wine was very nice and there was plenty of access to so many branded drinks and cocktails the rest of the day. The strawberry daiquiri and aperol spritz were a delight!
Entertainment The kids programme was a little confusing, with kids club locations/availability/timings changing from day to day so you had to be on top of the itinerary. The mini club (for over 4/5 year olds) generally was great, fantastic staff and a great setting where they do structured activities/themes each day. It ran 10-1 most days and some afternoons 3-5:30, and some afternoons/evenings they would have other optional activities which looked good fun, but we just weren't quite organised to book as timings were quite rigid. The water carpet they bring out to the family pool was fabulous.
There were a few kids surprises along the way - at certain times we felt like we were in Disney World! Eating breakfast on superhero day and in walks the Hulk and Iron Man - amazing. Then eating lunch one day and giant dinosaurs walked past us with the Jurassic Park theme tune playing as there was a dinosaur encounter activity going on near the plaza, the kids absolutely loved it and the random pop ups gave a magical touch.
There wasn't a set mini disco each day which was a little disappointing, but there was usually something going on for the kids at varying times between 6-8:30, including bouncy castles some nights. The childrens disney show was fantastic - great quality of entertainers, they clearly pay for good quality entertainers.
The same can be said for the evening entertainment - very high quality and great fun, and the kids loved it too running around the plaza and watching the different dancers and acts that appeared on the various stages around the plaza.
The creche was available for children under 4. In all honesty the creche room didn't appear to have very much in it in terms of toys/entertainment and it was VERY expensive, at 30Euros for 1.5hrs or 50Euros for 3 hrs. We used it once and it was lovely having some child free time, but my youngest daughter wasn't keen on going back in again so we didn't use it again. It's a good service to have available though and the staff were great.
Location There isn't much around the hotel to be honest, but the main part of Tenerife where Siam Mall is is just a 20-25minute cab ride away (about 35 euros) so was nice for a change of scenery. If you're looking for a relaxing family stay then this is perfect!
Criticisms My main criticisms would be the lack of bars/drinks service throughout the day. If you were round the pirate pool, the nearest bar was by the family pool and you had to go back in the hotel, down the stairs or lift, then out over to the other side of the family pool, then carrying drinks back to the kids pool from there wasn't the easiest. There are buttons around the pool to press for bar service but they rarely turned up at the kids pool, sometimes waiting 30-60 mins before anyone came. Better access to drinks from the kids pool is definitely an improvement that can be made.
My only other criticism would be lack of lunch options. The setup with the various restaurants on all inclusive is a little confusing and a lot to get your head around in terms of what was open when and which ones you had to book. The app didn't work at all for us so we just asked reception or the restaurants about bookings (which were always no problem). At lunch, it's unusual to have no buffet option at an all inclusive so if you hadn't booked the mediterannean (Oasis) or Italian (L'Olio) restaurants, you were limited to the small mexican style menu in Agave which grew a bit tiresome by the end. There were often long queues for this restaurant at lunch time and it seemed to take quite a while to get people seated. To be fair, however, on those occasions we just went to Oasis or L'Olio and asked if they could fit us in without a booking, which they always did.
Overall, once you've settled in and got to grips with the whereabouts of everything, what floor each pool/restaurant is on and what lifts to use, and the timetables and booking systems for restaurants and kids stuff, its a fabulous hotel and I couldn't recommend it highly enough. The pictures don't even do it justice how beautiful the setting is. Thank you for a wonderful and memorable holiday Gran Melia - we will see you again soon!
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Gran Melia Palacio de Isora
Responded Jun 18, 2023
Dear Guest, Thank you for taking the time to share your review. We are thrilled to hear that you found our hotel grand, beautiful, and immaculately clean, and that it exceeded your expectations. It is also great to know that you enjoyed the Master Suite, its location, and the amenities provided. Furthermore, we are delighted that you and your family had a fantastic time at our various pools, especially the pool with the pirate ship for your children. Thank you for your kind words about our food and restaurants. We take pride in offering a wide variety of high-quality dishes, and we are glad that you appreciated the options available at our buffet and à la carte restaurants. We are also happy that you enjoyed the entertainment and activities provided for both children and adults. We appreciate your feedback regarding the availability of bars and drinks service around the Pirate pool, as well as the lunch options. We will take your comments into consideration as we continually strive to improve our services and facilities. We apologize for any inconvenience you may have experienced during your stay. We hope that you will return in the future. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
The Gran Meliá is 30 minutes by car from the airport. A rental car is practical for exploring the island. The hotel complex is large and has a great pool area. The rooms are spacious and clean, but not very new (2008). Our master suite had access to the large bathroom with a double shower from both rooms, which was very practical for us as a family with two children. Despite having booked a side sea view, we mainly had a view of the adjacent car park; changing rooms was not possible due to the full occupancy. However, to compensate, we got one of the Bali loungers by the pool, which was very pleasant, especially since there are generally not enough places by the pool. Unfortunately, you are forced to reserve with your towel before breakfast. The sea is easy to reach, but there is no beach to hang out on. The on-site program is varied, activities at the wonderful pool area for young and old, but most of them have to be booked via an app, which needs improvement. Especially the activities for the children! You need patience at the main restaurant, you often have to allow for a 10-minute wait to be assigned a table. The selection at the buffet is enormous, the quality of the food is solid. The specialty restaurants have to be reserved, the steak house was very nice, the Asian restaurant was unfortunately only average. The staff are very friendly and quick, no matter where (room service, reception, restaurant...). In the evening there is a program (music) in the inner courtyard, which was very nice and entertaining.
During our stay there was a sales team in the hotel who were supposed to recruit members for the Circle program. We spent an hour talking to them. A program that supposedly offers savings - for an annual fee of up to 2,600 euros, binding for five years. We did not sign up.
Overall we had a good rest, but we will choose a smaller complex for our future hotel selection.
Read more
Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel ever. All rooms are ancient and stink of water damage / mold. It is unbearable.We have changed rooms several times, unfortunately in vain. The maids constantly spray the smell with air fresheners and cleaning products. It gave us a headache. Sheets were not even changed if they were dirty. The restaurants that need to be reserved are always fully booked and the buffet food is very often inedible. If you have booked half board, you get a small (worse) selection of food in the restaurant. Even for the children, for example, only with full board chicken nuggets are offered otherwise adult dishes, which most children do not like. The full board and half board guests are always placed in separate areas when eating, so that they do not notice that they receive a different menu. It's an outrage. Even with booked full board/all inclusive NOT everything is included. Certain (the best) berths are closed off and intended for “Red Level” guests only. The large infinity pool is not heated and is a saltwater pool, which most children do not like so much. In addition, it has many rust spots. And the water at the heated pool is very often polluted.
Read more
Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Anderes Hotel suchen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melia doesn't let you just "be" on vacation. Their constant push to always be joining the next vacation package level is exhausting. My husband and I had two bad experiences at Melias in the Caribbean but someone recommended the Gran Palacio so we decided to give them one more chance. We booked through a travel agent who booked using my mom's Melia rewards points and was told it would be no issue. Upon checking my dad's name was on the reservation so we couldn't check in, the gentleman who was called to help the check-in agent was extremely short to us; essentially telling us to step aside so he could check other people in, and that our reservation needed to be cancelled and re-booked without my dads name. My husband tried to hand him his credit card and he just told us to step aside and call our travel agent, offering no help. - We received a note, a phone call, and a message with an invitation to "try" the Melia circle and its benefits. Do not agree, it's a scam tied to a sit down explaining all the "benefits". There are a few areas of the resort, the pool, a breakfast restaurant, and a few menu items reserved for circle members; not only did this make you feel excluded from parts of the hotel but it also seemed like so few benefits for a higher price. -Overall: Pluses: If you're looking for a weekend trip away with your family, the hotel was nice and the kiddie pool was fun with our little one. The food was the best at any Melia I've ever been to, was pleasantly surprised after reading bad reviews; lots of seafood options and a great buffet. It checks the box if you're looking to sneak away for some sun. Negatives: The constant push to buy the next level vacation package, aging rooms (not a show stopper, but maintenance is needed, the panel on the side of our bath tub was popped off), uncomfortable mattresses and super slow/non existent poolside service. Additionally, the app is hard to use (they do have people who can help you book services in the lobby if you prefer) and restaurant bookings were hard to come by. You can only book two days out so the earlier options weren't always available when we checked. Just something to note: The hotel runs on a later food schedule, lunch doesn't start until 1230 and dinner at 1830. They had small bites areas to grab outside of those hours, just something to plan around if you have little ones who need to snooze!
I recognize most of my negatives are more pointed to the Melia administration and to the Melia company itself. The hardworking housekeeping and restaurant staff were all incredibly kind and attentive, especially with our little one.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family vacation was off to a rocky start from the moment we arrived at. After a long journey with tired and hungry children, we wanted to grab a bite to eat as our rooms weren't ready. We were disappointed to discover that we were ignored by restaurant staff to be told eventually (after 30 mins) that all the restaurants were fully booked for lunch. The lack of support from the reception staff in navigating the hotel and its services only added to our frustration.
The mandatory use of the hotel app for bookings and services proved to be a complete nightmare. The app constantly malfunctioned, making it impossible for us to secure any restaurant reservations. When we reported the issue to the reception, we were met with a dismissive "there's nothing we can do," which was both unacceptable and unprofessional.
The hotel staff also provided us with incorrect information regarding the bus to Siam Park, directing us to wait at a location on the main road. Thankfully, we managed to catch the bus by contacting the bus company directly, as it actually came to the hotel.
The rooms themselves were not properly maintained. Basic amenities like glasses were not refreshed, and when I requested clean ones, none were provided. I resorted to using the app, only to be charged €10 for room service for their delivery from the bar.
The pools were beautiful and plenty of them. However most concerning incident occurred when we discovered human feces in the pool. We immediately alerted the pool concierge, but the response was slow and disorganised. It took over 45 minutes to confirm that it was indeed feces and another 20 minutes to close off a small section of the pool, even though the water flowed freely throughout. While such incidents may happen, the lack of a swift and immediate response to a potential health hazard was alarming.
Prices for drinks were also outrageous - €9.50 for a beer, €6 for a soft drink etc.
Overall, our stay was a major disappointment. The combination of poor service, technical issues, and lackluster maintenance left a sour taste in our mouths. We would not recommend this hotel, especially for families seeking a relaxing and enjoyable vacation
Read more
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Gran Melia Palacio de Isora
Responded Aug 13, 2024
Dear Ms. Jr, Greetings from Palacio de Isora, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. We are sorry to know that you felt our high standards were not upheld. We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay. We hope to be able to welcome you back for an improved stay. Kind regards, Laura López, Voice of Customer Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at 3 other Gran Melias prior to this. Simply not anywhere near the level of other Gran Melia’s, nor does it feel like a 5 star - avoid!
The main issues…
-TERRIBLE food. I can’t stress this enough. If you’re a food tourist avoid this place like the plague
- Noisy rooms with zero sound proofing. Cleaning staff will drag furniture around on tiled floors from 8am (they say 9am but that’s just not the case).
- People constantly trying to upsell you to half board / full board / circle club (FYI, there’s zero point going half or full board as financially it doesn’t make sense, and they gatekeep standard meals still unless you pay extra to join the circle club - you can’t even have a carbonara in the Italian on your half or full board without joining the circle club - however don’t worry, the carbonara was TERRIBLE)
We sent back 3 meals for either being cold, or of terrible quality. No decent restaurants nearby either, so you’d have to take a €35 each way taxi to Los Cristianos in search of decent food.
Restaurant breakdown…
- red level breakfast is the worst one in the hotel - main breakfast buffet is a solid 3 out of 10 - main buffet restaurant Pandora 1 out of 10 avoid - Agave Mexican lunch restaurant 2 out of 10 avoid - L’Olio Italian 0 out of 10 definitely avoid. They can’t even make a tasty pizza with a proper wood fired oven! - Duo Steak Restaurant 5 out of 10 just about passable - Teppanyaki 6 out of 10 average but be aware you’ll have to pay for this unless you’re full board and in the circle club
In the room you only get 1 free bottle of water. And laughably if you use a tea bag, they’ll charge you for 5. Same with coffee pods etc - In a 5 star hotel!!
Adult only red level lounge is just the breakfast restaurant, and thr red level reception. Only sweet food provided, nothing savoury. Family red level lounge is better.
Showing their real lack of attention to detail too… - Food sent back was still on our final bill at checkout, so had we not have asked for a breakdown, they would have charged us. - No one at checkout asked us whether we enjoyed our stay. I suspect they don’t care.
I expect their voice of customer team will reply to this trying to diminish our views, but don’t listen to them - AVOID!
I will be emailing Melia head office to make them aware just how far behind Marbella, Sevilla, and Madrid this hotel is. Last time we trust the Gran Melia brand.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Do not stay here if you like food
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest, Greetings from Palacio de Isora, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. We regret to hear that your culinary experience did not meet the high standards we strive to uphold. Our intention is to provide an unrivalled fine dining experience, with a variety of restaurants offering carefully-designed touches that reflect our commitment to state-of-the-art gastronomy. Your comments regarding room noise have been noted with sincere concern. We look forward to welcoming you very soon. Best regards, Martina Piovesan, Voice of Customer Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous few days special Birthday stay red level all the way ! Just back after a 5 night stay , We booked Red Level in a ocean front deluxe room via Meliá escapes Our friends recommended this hotel as they have done previously in other locations so we were expecting good things. They said go red level and as we had just had a couple months break from the alcohol we booked half board On arrival you are whisked away to the red level adults only reception area and offered a drink of your choice - water of course ! Check in process very good and also our room had a great sea view on the 4th floor overlooking the main plaza area - I wouldn’t have called this ocean front but as only here 5 nights decided the view was good so didn’t complain We emailed red level reception to book our restaurants prior to the trip as the App is hopeless ! One thing that is confusing is the restaurant pricing do they charge or not if on Half board ? The app and menus suggest they do yet we were not charge at all. Nami restaurant very good especially the teppanyaki The red level is the way to go each afternoon at sunset there’s an hour open bar - yes sometimes at 5 it’s like feeding the seagulls but most afternoons it was ok after 5 mins, there’s also a selection of cheeses salads picky bits as there is at lunch time, although mainly pastries and cakes at lunch, red level breakfast is also excellent we did try panga for breakfast as well again very good as is the evening meal in the red level area out back on decking We only used the red level adult pool but the large Freeform pool is fab and plenty of beds - I think last week was far busier as was half term - weather for early November has been exceptional 25 degrees clear skies and no wind - perfect Check out again excellent as our flight was 8pm we sat around the pool most of the afternoon then taken back to main reception to wait for our transfer and given a glass of fizz - butler service for red level excellent. Staff are fabulous again red level bars restaurants pool area as well as the main restaurants, all said would we return? I think yes ! Especially late in the year or January
Read more
Date of stay: November 2024Trip type: Traveled as a couple
Room Tip:Avoid taking to much notice of the app
Go for ocean view or sea view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Gran Melia Palacio de Isora
Responded Nov 13, 2024
Dear Guest, Thank you for taking the time to share your experience at our hotel. It brings us immense joy to know that your special birthday celebration was graced with the exclusivity and elegance of our RedLevel service. We are delighted that our dedicated butler service and the serene ambience of our adults-only pool provided you with an enchanting retreat. Your commendations of the gastronomic journey at Nami and the enriching sunset experience at our open bar are truly appreciated, as these are the simple pleasures that embody our dedication to a life well-lived. We regret to hear of any inconsistencies you encountered with our restaurant pricing and app experience; we are committed to clarity and precision in all our guest communications. Your feedback is invaluable in ensuring we maintain the high standards of Gran Meliá. Your kind words about our staff's exceptional service and the unparalleled comfort of our facilities are the hallmarks of the signature warmth and style that we strive to offer at every turn. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Laura López, Voice of Customer Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for first holiday with my daughter in 7 years so wanted it to be really special which I thought it would be going by hotel description and price paid.
The best thing about the hotel is the grounds and outside pool area which are undeniably beautiful with stunning views as is the upper outside level at sunset.
First issue was when we arrived our room wasn’t ready, had to wait three hours for our room. Check in was straight forward but the explanation as to where we could eat or not eat etc was cumbersome especially as on holiday you want to unwind, relax and try to get away from booking meals on apps. Every person I spoke to had issues with the booking process for restaurants other than the buffet one and we didn’t manage to get a booking once on our holiday.
When we eventually got our room I was disappointed as paid for a sea view which I did not get. Was in a corner room looking directly onto other peoples balconies with a hint of sea visible through the trees.
Staff all seem overwhelmed and try their best but the hotel seems to make it difficult for them. Dinner queues every night which I didn’t find a huge concern but once seated your drinks or coffee take an age to arrive. Drinks at night time evening entertainment are table service only with wait of over half an hour being common. I went to the bar myself and explained that I’d been waiting half an hour and just wanted a glass of wine to take to my room to sit on balcony and was told that it was table service only so just gave up.
Mini bar is chargeable for everything even coffee pods in room. Only one pool bar was open and was a fair walk if you were sitting at the far end of the pool. There are buttons to press for waiter service at the sun beds but no one ever appeared when they were pressed.
Pool bar was the only bar open through the day at oasis. Snacks are not plentiful with no help yourself option and are at rigid set times in the day. Ice cream bar is only open a few hours. Balinese beds you see in holiday pics are chargeable at a susbstantial cost unless you get offered them free by a media rep and have to attend what is basically a time share of sorts meeting.
My Daughter cut herself on glass that was in her bedding on first night. Rooms are dated and smelled damp. Shower overflows onto floor.
This is an honest reflection of our stay. I expected more and don’t ever complain unnecessarily. Despite the foregoing we had great quality time together but considering what we paid and what was advertised the hotel definately did not meet the expectations it claims it will.
Many reviews will say the same as mine, it’s not people griping, it’s a true reflection of the hotel standards. Please look elsewhere to spend your hard earned holiday money.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Gran Melia Palacio de Isora
Responded Nov 12, 2024
Dear Guest, Thank you for taking the time to share your experience at our hotel. It warms us to know that you appreciated the beauty of our grounds and the stunning views, as well as the enchanting sunsets from our upper level. These are indeed some of the simple pleasures and understated elegance we strive to offer. We regret to hear that some aspects of your stay did not meet the high standards we aim to uphold. While our infinity pool is celebrated as the longest in Europe, we understand your concerns regarding the service at the poolside, and we take note of the importance of promptness in attending to our guests. Our team is dedicated to a life well-lived, ensuring every guest encounter is enveloped in the exclusivity and elegance that define Gran Meliá. We are disheartened to learn of the inconvenience you faced with the room views, restaurant reservations, and room amenities. We value the feedback on the room's condition and the experience with the minibar, and we extend our heartfelt empathy for the discomfort caused. Rest assured, we are committed to maintaining the iconic luxury and charm of Spanish culture and hospitality in every aspect of our service. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Laura López, Voice of Customer Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We return for the second time after 2-3 at the gran melia, because we loved the first time. But here, all the Awards went up and the service became low-end. First: Breakfast, before we had all the time to be able to access breakfast directly without waiting. Now you have to wait long minutes to be seated because you have to be taken care of by a server. And in addition, people with babies are given priority, even if they come after you! You just had to get up earlier haha. So I don't understand the use of bracelets that are supposed to say that we are entitled to breakfast without giving our room number... And since waiters are busy placing people, you have to fight every morning to ask for milk and coffee. Secondly, the buttons at the pool do not work as before, during our stay we could not be served once at the pool, you have to go to the bar yourself and pay your coca cola 7-8 euros without service. Several customers also complained. At the time there was a small bar next to the large pool, which they removed. We tried to book throughout our stay the Chinese restaurant, impossible, always complete. The service that gave you money not to clean the room every day has been removed too. At the pool there are no more controls on the towels, everyone does as they want now, moreover people even settle on the beds balis without paying them and they are told nothing, when others have paid 200 euros. Still note in the positive: the quality wellness area, the pools always incredible and Breakfast for very early departures. The soap workshop was great too.
Read more
Automatically translated
Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Alcala area.
PRICE RANGE
$238 - $560 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
604
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.