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Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio de Isora
Updated 04/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 in Alcala
Location
4.0
Cleanliness
4.6
Service
4.3
Value
4.0
Travelers' Choice
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:SUMMER 2022

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
31Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
11599Reviews895Q+A100Room tips
Traveler rating
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  • 379
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Popular mentions
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Most Recent
SMT wrote a review Today
3 contributions
I was there in May 2022 to celebrate a friends birthday, we had a lovely stay, the staff was super helpful and accommodating, The hotel in itself was an like a city on its own, with several restaurants the pools were lovely. The waiter at the Mexican restaurant Victor was really sweet , super helpful with organising more vegetarian options than were on the menu. Natasha at reception was also a darling, no matter the time of the day , any questions or any assistance was always responded to with a big smile and comforting reassurance. And finally Marta kept checking in with us to make sure we were super comfortable. Making our stay extra special! It was a relaxing holiday and the staff was lovely!
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Date of stay: May 2022Trip type: Traveled
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clairebarkley wrote a review Aug 2021
Manchester, United Kingdom10 contributions13 helpful votes
Hotel's Favorite
We just spent 10 days here with our four year old grandson. This was our third visit, so we are confirmed fans. The hotel did not disappoint and some staff were especially helpful: Marta, Beatriz, Moises, Juan and Omar, to name a few. The place is Covid safe and more options were open than in December 2020, when we last visited. The Mexican restaurant was fun. The Club Ocean remains a favourite. It is elegant and the food is excellent. The only tweaks to make it perfect fro me would be firstly to ensure there is boiling water to make proper tea at breakfast, not tepid water from a coffee machine. Secondly, several others to whom I spoke, shared my hope that separate serving utensils would be available for vegetarian options. At breakfast this is a problem as for example, the sausages and bacon sit near the tomatoes and other veggies and yet the spoons and tongs are shared. This is off-putting to vegetarians and vegans. Plant- based diets are more popular than ever, and should be accommodated. I also found a chef trying to make my veggie stir fry using the same spoon he had used for chicken. When I asked him not to do so he got quite cross and I ended up with a plate of cabbage full- stop. I did raise this with a manager, but the chef was one person in scores of wonderful staff members. The feature of the hotel which is really stunning is the horticulture. The gardens, flowers and landscaping add enormously to the ambience and relaxation of the place. Of course the pools are gorgeous, but the perfume of flowers is such a sweet thing on holiday. This place is relaxing, luxurious and great for families who want somewhere with excellent standards.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Garden rooms are great, but expect to pay a premium for even a partial sea view
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2 Helpful votes
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded Aug 9, 2021
Dear Guest clairebarkley. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you and your entire family have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities. You may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We are looking forward to welcoming you again soon. Best regards, Alejandro Naranjo Guest Experience Manager
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PatrickFG70 wrote a review Yesterday
Oxford, United Kingdom124 contributions48 helpful votes
Having stayed at this hotel 9 times before we knew we would receive a first class experience. The accommodation was excellent, as were the facilities. In fact they were even better since our last visit pre-covid. The Plaza is even better and is now an amazing social area. It is huge and can easily accommodate many guests for a drink or to enjoy the evening's entertainment - spectacular shows every night. All the restaurants are superb, particularly the Italian, Mexican and Japanese. The quality is world class and the only complaint is that the portions are too generous! The leisure areas and gardens are vast with a pool certainly the largest in Europe. As there is so much space it never feels crowded or impersonal. The staff, without exception are truly professional and always on hand to help in any way. Their friendliness is part of the secret of the hotel's success. Nothing is too much trouble. An example was a birthday cake produced for our grandaughter's 18th Birthday. We will most certainly be visiting again, possibly in November and March 2023.
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Date of stay: May 2022
Value
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Service
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded yesterday
Dear guest PatrickFG70, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Laura Correa Guest Experience Assistant Manager
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_P_W_10 wrote a review May 15
Bournemouth, United Kingdom3 contributions2 helpful votes
+1
We seldom feel the need to write in praise of customer service but our recent experience in the Gran Melia Palicio de Isora was exceptional. In spite of the difficulties created by Covid, this very special hotel has assembled a fabulous team of people who are highly motivated and for whom nothing is too much trouble when responding to hotel guests needs. We were impressed by every staff member that we met and their attention to detail in making our stay such an enjoyable and memorable one. After all, this is a key area of differentiation in luxury hotels. The general ambiance of the hotel, the cleanliness, fabulous gardens, the wonderful setting and the excellent staff make it a joy to stay there. This is such an exceptional hotel that we look forward to repeating this on a regular basis in the future.
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Date of stay: May 2022Trip type: Traveled
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Response from Laura Correa Leeman, Otros at Gran Melia Palacio de Isora
Responded 2 days ago
Dear guest _P_W_10, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your review through TripAdvisor. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Laura Correa, Guest Experience Assistant Manager.
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Derek W wrote a review May 13
2 contributions
We just had another lovely stay at the Gran Melia De Isora, Tenerife, Red Level. It was excellent. The most special thing about this hotel is the people who work there. The staff are amazing, friendly and great fun. I’d like to say thank you to everyone there and in particular to Fernando and Eva at the garden and pool bars (non stop hard workers). Also, to Noel, Diego and Flor for the beautiful breakfasts and lunch at Le Bistrot, Saul and Michelle at the Oasis and Naomi at the Italian Trattoria, for our glorious relaxing evenings. Thank you all for making our stay absolutely amazing and we look forward to seeing you again in October!
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Date of stay: May 2022
Value
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Response from Marta Carpena, Otros at Gran Melia Palacio de Isora
Responded 3 days ago
Dear guest DerekwB9509WO, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Guest Experience Team
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John B wrote a review May 13
4 contributions2 helpful votes
The Hotel is very large and within a small village. The Hotel is most definitely 5 star. Entertainment is first class. Rooms are well kept. Grounds are nice. Our only complaint was that the Hotel entertained very large corporate events which on occasions impacted the holiday feel of the place. One Thursday the normal entertainment in the evening was replaced at short notice by a banquet for the corporate event and we felt like interlopers as we could not sit in the main Plaza. Meals in the restaurants at night were very expensive and had to be booked well in asdvance. Obviously not an issue if you are all inclusive. If you go B&B there is one superb restaurant next to the cash & carry.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: Get a Sea View otherwise good all round
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1 Helpful vote
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Response from Marta Carpena, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear guest JohnB8329, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if in some occasions you did not feel pampered and you considered that the level of service was not according to your expectations, as we guarantee you we strive day by day to create unique moments for our guests. You may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We hope to welcome you soon for your next holiday in Tenerife. Best regards, Guest Experience Manager.
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mikewebb48 wrote a review May 12
North Yorkshire, United Kingdom4 contributions7 helpful votes
This was our first visit since the start of Covid, although the Hotel has made some changes around booking reservations in the restaurants. The hotel staff were all very helpful in assisting with our booking requirements. On arriving we had a problem with our room, however Walke - Hotel Guest Relations was very obliging and quickly resolved the problem. A special mention and thank you to Alberto and Beatriz plus all the team for really looking after us. First Class as always.
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Date of stay: May 2022
Value
Location
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1 Helpful vote
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Response from Marta Carpena, Otros at Gran Melia Palacio de Isora
Responded 5 days ago
Dear guest mikewebb48, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. We are delighted to know that you have enjoyed a lovely holiday with us, as your satisfaction is the best reward to our team’s dedication to the service excellence. Therefore, you may rest assured that we will forward your kind comments to our team, who will be glad to know that they made a difference in your holiday. We are looking forward to welcome you soon. Kind regards, Guest Experience Team.
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GV l wrote a review May 11
Guildford, United Kingdom45 contributions52 helpful votes
We went in April 6 adults 5 kids. The hotel was fantastic, lovely pools plus kids pirate ship pool. The adult entertainment at night was brilliant. It was good in the kids club for little ones but not for the 8 and 9 year olds.It needs a games room which it used to have. It is a bit remote so it centres around the hotel at night. The staff were lovely and very helpful. We would go again but maybe not with older kids.
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Date of stay: April 2022
Value
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Response from Marta Carpena, Otros at Gran Melia Palacio de Isora
Responded 6 days ago
Dear guest GV I, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. We are glad to read that our exclusive facilities, our entertaiment program variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Guest Experience Manager.
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Discover486467 wrote a review May 9
10 contributions7 helpful votes
Just a really nice hotel. The rooms and decor are good. There are lots of different pools, two for kids, a kids club etc. the food in the main restaurant is good quality and there is a good range. The food in the other restaurants was also very good. The staff are immaculately dressed and very friendly and helpful and do everything they can to make you have a good stay. There is a little beach very close to the hotel and also a small fishing pier to through a line in. We have stayed in a few places on tenerife, but this is definitely the new favourite.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Not lots to do outside the hotel, apart from a small beach, but there is a cash and carry very...
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Response from Marta Carpena, Otros at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest Discover486467, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Marta Carpena. Guest Experience Manager
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Anne B wrote a review May 8
1 contribution1 helpful vote
The hotel facilities and landscaping were superb. Staff were very good. Entertainment was excellent, except……. 3 days into our holiday a big corporate event (300) started. Holidaymakers were then treated as second class. When we complained Laura of customer relations was very unsympathetic and arrogant. She did not understand at all that when on holiday you do not want to be surrounded by 300 corporate people wearing lanyards and attending seminars. The impact of such a large group meant busy breakfasts with slow service and one entertainment night being cancelled and replaced with a puny substitute outdoors. She advised that mixing of Business events with holidaymakers, was Company Policy, so all was well!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: Double deluxe with partial sea view was excellent. 4th floor
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1 Helpful vote
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PRICE RANGE
$253 - $382 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
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Frequently Asked Questions about Gran Melia Palacio de Isora
Which popular attractions are close to Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.2 miles), Playa de Alcala (0.4 miles), and Cafeteria La Divina (0.4 miles).
What are some of the property amenities at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio de Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gran Melia Palacio de Isora have airport transportation?
Yes, Gran Melia Palacio de Isora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.