Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
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About
#2 of 3 hotels in Alcala
Location
4.0
Cleanliness
4.6
Service
4.3
Value
4.0
Travelers' Choice
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Light therapy
Manicure
Massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Safe
VIP room facilities
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
72Somewhat walkable
Grade: 72 out of 100
31Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
Name/address in local language
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12473Reviews940Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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The hotel is veru good, we took all inclusive pansion in beggining. Also the best restaurant is Mediterian Restaurant Oasis, the vaitors are amazing and food too!!! Rooms are so huge and nice,we had really good holiday.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 2 days ago
Dear guest K4356GYaleksandram, Firstly, thank you for choosing Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities, pools as well as on our gastronomic offer. We are looking forward to welcome you back to our resort again soon. Best regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
I stayed in the Club Melia utilising my RCI membership. Lovely room great size and should you want to cook in good facilities within the apartment. I opted for half board and was not disappointed. The service from everyone I dealt with was exceptional, which was perfect when I left my kindle at the pool and it was found and back with me in 20 mins after calling reception I personally preferred the buffet dinner to the restaurants I used but that was my decision. The food is exceptional with so much choice. Activities were there everyday tried the pilates, yoga and paddleboarding. Walked along the seafront into Alcala easy walk from the gardens or the hotel reception. Cannot wait to return and enjoy the pleasure of the hotel and staff
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded Dec 5, 2022
Dear guest Denise126, First of all, I would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife. We truly appreciate the time that you have taken to share your experience with us and other guests through TripAdvisor as we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. We are more than pleased to know that you enjoyed the time spent at our resort and all the attention and services that we provided in order to create a memorable holiday for you. We are looking forward to welcome you in a near future and we remain at your complete disposal. Kind regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel in lovely grounds, magnificent pools, spacious rooms, pleasant efficient staff but Italian restaurant poor, drink prices prohibitive, fussy mechanism for booking restaurants, many areas out of bounds unless you have red level access. This is an hotel in which we had holidayed successfully previously when the fussiness of the experience was less evident. The hotel is very busy but we had no issue finding sunbeds or getting served. Breakfast was good, the onsite Italian poor. We didnt try the buffet. Many better local restaurants in Alcala at a percentage of the price. We had a road/ mountain facing room which was a lot more pleasant than it sounds. No sea view, a little street noise but no issue with noise from the entertainment.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 3 days ago
Dear Guest MiaMayo. We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing Gran Meliá Palacio de Isora for your holiday. We regret if your stay with us was not up to your expectations due to the situations you described regarding our gastronomic offer in our italian Restaurant. I have already forwarded your comments to our area supervisors in order to detect any area of improvement in this aspect, since we believe that our guests’ opinion is the most important tool for our daily amelioration. Beside this, we hope that you have enjoyed a pleasant stay with us and we appreciate your positive comments about our facilities, rooms and pools. We hope to have the possibility to welcome you again. Kind regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is a lot to like about this hotel but our stay was spoiled by one issue. The hotel building itself is beautiful, the grounds are extensive and well maintained and it is in an ideal location. It is also worth mentioning the staff who are friendly and efficient. The problem for us was noise. The hotel has an open air entertainment area at its centre. Live music is performed there every evening from 6pm until 11pm and for part of the afternoon on weekends. The sound echos around this large open space and up to the bedrooms and balconies surrounding it. It is loud, and inescapable. We found it very frustrating to have a beautiful balcony with a full sea view but limited opportunity to sit there and read a book or have a quiet drink. The hotel is also full of families with very young children. There were easily 50+ under 5's staying and they were very much in evidence in the restaurants, particularly at breakfast, creating an atmosphere more like a 3* family hotel. Other guests, who were returning guests, informed us that the character of the hotel has changed and is not as suitable for older adults as it was previously. …
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Best suited to families with young children.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear guest Uktravelnut, Thank you for sharing your comments with us through TripAdvisor and for choosing our resort for your holiday. We truly regret if some aspects of your experience did not meet your expectations, and if the situations you described made a negative impression of our service. You may rest sure that your feedback has already been shared with the area supervisors of our resort, in order to take into consideration your perception to keep improving. Nonetheless, we would like to remind you that if in the future you consider giving us a second chance and return to Tenerife you could try our Red Level, only adults area, where you can enjoy a private pool and facilities in a quiet enviroment. We hope to have the opportunity to welcome you soon to our resort. Best regards, Manuel Barrios, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely location and well kept gardens. However the rooms and their furnishings are now looking a little tired. The room lighting is very dim and the light switches are virtually impossible to use. The bathrooms can be lethal as water escapes from the showers all over the floor - which becomes very slippy. This is not 5 star accomodation. I booked two rooms and had requested they were adjacent. I even emailed the hotel directly three weeks before arrival asking for adjacent rooms. We were not given the rooms and the management said it was impossible to allocate rooms ahead of check in. This is ridiculous - even budget airlines can handle seat requests with notice, why not Melia hotels? When pressed they said they had 100% occupancy ( not true) and that every guest checking in wanted adjacent rooms ( ridiculous argument). The whole check in experience for my last two visits has been a nightmare. It is not welcoming and makes a very bad impression. Also the attempt to get me to convert to semi or full board on check in is a bit pathetic. The non- management staff are good and friendly. I can’t say that for the managers I met which is strange for a service industry. Food and drink at this hotel is ridiculously overpriced and the quality is only average. You are better eating out for dinner and alcohol prices are prohibitive. Breakfast is good - but get there early, say 7:30, as later it is chaotic and the staff are stressed and long lines can form. This review is based on visits across two years with two rooms booked for a total of three weeks per room. Would I come back? Doubtful.…
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Get to breakfast early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear Guest 149ka, Thank you for sharing your comments with us through TripAdvisor and for choosing our resort for your holiday. We truly regret if some aspects of your experience did not meet your expectations, and if the situations you described made a negative impression of our service. You may rest sure that your feedback has already been shared with the area supervisors of our resort, in order to take into consideration your perception to keep improving. Regarding your room experience, we would like to apologize for the inconveniences, but we this kind of request are always under availability and we can not guarantee to our guest. Our reception team always try to accomplish all the desires, as long as the occupancy allows it. We hope to have the opportunity to welcome you soon to our resort. Best regards, Manuel Barrios, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from the Gran Melia after 8 fantastic nights. We were a family of four; two adults and two adult children (18/22) staying in a standard room on an AI basis. This is our third visit over the last 8 months and won't be our last. The hotel is beautiful; well maintained and immaculately clean. Our rooms had been refurbished since we stayed in October last year, so they were fresh and crisp with new seating and much better lighting and toileteries. We visited three A la carte restaurants during our stay; Nami, L'Olio and Oasis which were lovely. Even the fussiest of eaters (my son being one of them) can find something to eat in the buffet restaurant. All the staff are friendly and attentive, a real asset to the hotel with special thanks to Fransisco in the Plaza Bar. Looking forward to returning soon. …
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear Guest Beetham100, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your opinion through TripAdvisor. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our gastronomic, especially our Nami, L´Olio and Oasis, ideated to create unique culinary experiences. We genuinely appreciate your kind words about our staff’s dedication and services that are created in order to provide you unique and memorable holidays. We are looking forward to welcome you again to our resort soon. Kind regards, Manuel Barrios, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a wonderful hotel. Amazing pool scene, wow. Nice walks around the hotel, the one along the coastline to the small village is a good way to spend a couple of hours. Nice little cafe overlooking the sea was good for a vino and a coffee. Staff were all great. Cant remember names except for Jacob by the pool bar. Great guy who looked after us daily. Lunch at the Mexican was fantastic and the Italian for an evening meal was perfect. Saying that, the Asian and the main restaurant was also great. Pool waiters were great around the adult only pool. The only negative was the room that we had. Overlooked a car park but to be fair, it has a nice view behind it, The Sea. Our room was in need of a clean when we arrived as there was sand on the tables and floors but the cleaners came over within half an hour and left it spotless. A few things were damaged, the lampshade, toilet roll holder but not enough to lose any sleep over. Dont forget that if you are All Inclusive, you get a free pass into the Spa for a few hours, we looked on TA previously as it wasnt mentioned when we checked in. If you like a great pool scene, great cocktails and good food, BOOK IT TODAY. The evening shows are worth a look as they are very professional. Takes a while to get a drink though as its table service. …
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Keep an eye out when the pool waiters are doing their rounds as they can be a bit slow
Or wander...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear Guest 204nigels, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your opinion. We are delighted to know that you have enjoyed a lovely holiday with us, as your satisfaction is the best reward to our team’s dedication to the service excellence. Therefore, you may rest assured that we will forward your kind comments to our team, who will be glad to know that they made your holiday memorable. We are looking forward to welcome you soon. Kind regards, Manuel Barrios, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is the third visit in ten years and yet again it didn’t disappoint. The hotel has aged over time however the cleanliness and decoration are excellent for a large hotel and the gardens and views are just stunning. The food is superb with something for everyone in the Pangea buffet restaurant along with the additional 5 a la carte restaurants. The staff are very friendly and attentive. I must mention Cyntia who I believe started work there when we first visited in 2013!! There is plenty to do and we took a morning body balance class with Arias who was superb. The highlight for me is having a sundowner on the terrace overlooking La Gomera listening to DJ Luis De Leon accompanied by his violinist/ sax player. It is so relaxing, my hubby has to drag me in to dinner !! The entertainment every evening is varied very enjoyable. Finally it would be rude not to mention the ladies in the red dresses who float around ensuring guest are happy. We met Angela on our last do who asked what they could do better. I was stuck for something to say other than a bit more sun on our balcony!! Unfortunately she couldn’t help me with that!! The hotel is located in the edge of the village of Alcala which means a bus or a taxi if you like to wander. When we last visited in 2017 we hired bikes from the hotel sports hub however this was not available this time. We suggested that was something they might do in the future. We would highly recommend this hotel.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 4 days ago
Dear Guest Allybolly60, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, entertainment, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again to our resort. Kind regards, Manuel Barrios, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to start.. This place is just fantastic. From the staff, to the food, the children's entertainment, the service, the list could go on. This was our first holiday as a family and one we'll never forget. The activities on offer for children were brilliant and my daughter made many friends while she was here. The resort is large enough for couples or holiday makers with no children and you can definitely find a spot for peace and quiet if that is what you're after. Every member of staff we encountered was friendly, courteous and more than willing to help with any requests we had. Honestly I could go on all week about this place and still not do it any justice. The best part? Enjoy a drink on their terrace with uninterrupted views of the most beautiful sunset you've ever seen and the saxophone playing in the background. Go and see for yourself. Trust me. …
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The staff are unbelievable! They are so friendly and attentive, and everyone is calm and doing an excellent job. Would come back just for the service alone, never mind how stunning the hotel is! We had the best time and a massive thank you to everyone at the Gran Melia. From the room cleaners to Hugo at the desk, the pool concierge, and the waitors around the hotel, you are all amazing, and we'll definitely be back!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Manuel Barrios, Otros at Gran Melia Palacio de Isora
Responded 6 days ago
Dear guest Sirsh S, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcome you again soon for another amazing stay with us. Kind regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$284 - $457 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
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Claim Your ListingGRAN MELIA PALACIO DE ISORA - Updated 2023 Prices & Hotel Reviews (Alcala, Spain)
Frequently Asked Questions about Gran Melia Palacio de Isora
Which popular attractions are close to Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.2 miles), Playa de Alcala (0.4 miles), and Cafeteria La Divina (0.4 miles).
What are some of the property amenities at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio de Isora?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, Casa Mon, and El Rincon de la Barriga.
Are there opportunities to exercise at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Gran Melia Palacio de Isora have airport transportation?
Yes, Gran Melia Palacio de Isora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.