...Our room was in a really really good location overlooking mount Teide and the hotel gardens...

...We do choose the all-inclusive option as the location of the hotel is a little remote...

Excellent stay with amazing facilities, good food and excellent location to visit the island...

A fine looking hotel in a great location...

...The location was great we really enjoyed walking out along the coast path, the beach bar wasn’t included with the all inclusive which was a little bizarre, My only one suggestion for improvement would be please could you have children’s plates and cutlery in the restaurants as it was harder with adult sized ones...

...The hotel building itself is beautiful, the grounds are extensive and well maintained and it is in an ideal location...

...From the location, to the rooms, to the outstanding service - not to mention fabulous food, drinks and facilities - there's nothing not to love...

...Location: near a little quiet Spanish town...

Great resort, loved the location near the ocean promenade...

...Lovely staff, great facilities, stylish hotel, good food and location...

...Location wise, Gran Melia Palacio is ~30 mins transfer for TFS airport and perfectly situated away from other, larger resorts...

...I was very positively surprised by the location - the sweet village of Alcalá with bars, shops and sunset spots to the left, the 1-hour costal walk to Las Arenas on the right...

...We had a 5th floor room overlooking a central garden which was a great location...

...I would stay here again but only for bed and breakfast and the location...

...The hotel is immaculately maintained and has a great ambience that gives you a feeling of being in an exotic and luxurious location...

...We love the gardens and pools and especially the extra large saltwater pool. The larger than average rooms are very well appointed with large beds, separate shower and double size bath and also quiet...

...Enjoy a drink on their terrace with uninterrupted views of the most beautiful sunset you've ever seen and the saxophone playing in the background...

...The hotel has aged over time however the cleanliness and decoration are excellent for a large hotel and the gardens and views are just stunning... The highlight for me is having a sundowner on the terrace overlooking La Gomera listening to DJ Luis De Leon accompanied by his violinist/ sax player...

...The entertainment was show-stopping and we spent the evenings enjoying a variety of talented artists which peaked with opera singers and fireworks...

...Room sizes vary depending on your requirements, all tastefully furnished and kept pristine by the daily team of cleaners...

...Live music is performed there every evening from 6pm until 11pm and for part of the afternoon on weekends... There were easily 50+ under 5's staying and they were very much in evidence in the restaurants, particularly at breakfast, creating an atmosphere more like a 3* family hotel...

...The adult only pool was lovely and my only criticism would be that it would have been better to have a segregated children/family eating area as it wasnt the best environment for children and us guests who don’t want to hear screaming children at meal times...

...We spent our sunbathing time down in the tranquility end of the grassed section as we enjoyed the spread out sun beds and quieter atmosphere... We partially enjoyed the ‘rock’ show...

...Entertainment varied, couple of very good acts and couple very poor, extremely loud so if you have rooms above expect a lot of noise until around 11pm...

...However the music soon started and it did not finish until 1am... It was impossible to escape and the music finished at 11pm, 12am or 1am every night...

...It’s 17:07 and the music is so loud that it’s unbearable...

...You walk in to be greeted by a vista over a giant courtyard with fountains and music... And after a week of being in the room I still couldn't work out the multitude of light fittings...

...The entertainment setting is fab it’s all outside, we would have liked to see Nemo Piano bar open during our stay but that’s our personal preference...

The service from all of the staff at the hotel is of the highest standard and the sports team continue in providing a welcoming environment and ensuring that your sport experience is as enjoyable as all the other entertainment available...

...Evening entertainment was mixed although the early live music which was new this year was really well done and a good addition to the entertainment...

...There are different zones depending on your preferences, for the most part we preferred to stay within the adults only red level area due to the idyllic and peaceful atmosphere...

...The rooms are also quite noisy and you can hear the evening entertainment till midnight...

...The room was a garden view and was very quiet with black out blinds... The room was amazing with spacious bathroom, his and hers sinks... It was only other guests that spoilt the peace especially 'Rory' who was allowed to run riot on an evening around an otherwise peaceful relaxing outside space with a DJ on stage...

...We did miss going into ‘Nemos’ bar (closed at the moment), as this was our favourite place to meet other guests & enjoy live music, in a more intimate setting...

...Unfortunatley the hotel also hosts business conferences meaning every few days there was an influx (sometime 100's) of business people which totally ruined the holiday atmosphere of the hotel whilst they also seem to receive preferential treatment with larger drinks and the ability to attend areas of the hotel we could not ), despite being all inclusive...

...Rooms are good but not great, I think the hotel needs a refurb, our phone didnt work in our room, i told reception, the kind lady on the front desk said 'use the one in the toilet' call me old fashioned but i dont want to spend my holiday in the toilet trying to sort problems or booking restaurants because the APP dont work and the room phone is broke. We also had an issue whereby our shower kept flooding the room (2154) next door had the same issue, they asked us to move after 5 nights of a 7 night holiday, i asked them to upgrade me to move and they did but i had to ask...

...Things didn't get off to a good start though as one of the rooms we were allocated hadn't been cleaned properly and was quite dirty, however the problem was soon resolved by the lovely helpful Leila on reception, we were given rooms on the 5th floor with views of the mountains and the sea which were clean and well equipped...

...The rooms were large and very clean, our only gripe was the room was very dark and the light switches a bit unfathomable...

...We had a road/ mountain facing room which was a lot more pleasant than it sounds...

...We recently stayed here with our two year old daughter, we had a master suite with a side sea view. Our room was great, really spacious with a big bed and huge jacuzzi bath...

...I am in the room with all doors shut and it’s uncomfortably loud. We arrived on Wednesday and requested a change of room as we have two young children and our room is small with a balcony that is surrounded by concrete... I requested a change of room and have been told I will get a call back but have heard nothing...

...On arrival, the hotel appeared nice and our room (two bed suite) was great... It was so loud in our room that it was impossible to sleep... We asked to move rooms the following day which the hotel accommodated...

...This is a beautiful hotel with superb staff. We have been here for a week half board in a partial sea view room... Leila on the front desk made sure we were happy with our room and we were... It has a super king size bed and a sofa bed too with a small table and chairs inside and a sofa and table outside on the balcony as well as a beautiful view of the kids pool and the sea...

...We had a 5th floor room overlooking a central garden which was a great location. We must say though the room interior is starting to look a little frayed round the edges and we feel some refurbishment is now due...

...We stayed in a master suite which had plenty of space and was lovely and quiet... We had a beautiful holiday however there are a couple of things the hotel could improve on to really make it a 5 star experience... Secondly, the lights in our room didn't seem to work properly and on the last night the main light wouldn't turn off... The decor in the room is also looking a bit tired for a 5 star hotel...

...When we arrived we were delighted to be upgraded to 2 2 bed apartments... The staff were brilliant with them and the people who serviced the rooms were very kind and patient...

...First of all our room was really dirty and had a strange smell. Dust all over the room from the laps, to the paintings and also in the bathroom... Really unbelievable to offer such a dirty room to guests... We complained and they showed us two rooms to change, but also these two rooms were dirty of you look at details... On the second day of our stay we were offered another room which was finally in better shape... The rooms are also quite noisy and you can hear the evening entertainment till midnight... After I complained about the room at the reception, we were offered a Bali bed or help with restaurant reservations during our stay... We were really looking forward to our stay at the Melia and so we booked 4 nights...

...The rooms are a great size, beds very comfortable and are kept in very good condition, my only piece of feedback I could offer would be the overall lighting in the room being quite poor...

...Our fourth visit and we stayed in Red Level. The rooms are getting a little tired but the staff remain charming and aim to be helpful at all times... An unfortunate experience with allocation of inappropriate rooms was disappointing, the first was damp and in the second, the bed was not as we booked...

...The rooms are large but looking a bit tired... There’s tomato ketchup under one of the bedside tables in our room... I’ve read reports on here saying the rooms “smell” I find a lot of hotels in warmer climates have that “smell” and it is what it is... The hotel relies on an app to book stuff... Unfortunately I was told it was fully booked... More than half of them sitting vacant but reserved... I urge the hotel to manage this better... In summary….Okay looking resort, rooms starting to look tired with paper thin walls...

...It does have some great spaces including a massive infinity pool but our room was far from 5 star. As other reviewers have noted the room was damp, dark and dingy... The room wasn't clean, the bedding was weird, a duvet with no cover, just sheets... The room was so dark as the lighting system was less than adequate... We had a side sea room with a balcony that had high walls, again odd...

We had an amazing stay at Gran Meliá, we stayed all inclusive in a deluxe room (which I think is standard for AI) and we were really impressed with the room, I travelled with a friend and my 6month old baby, a cot was all set up when we arrived and she was really comfy in it...

...I’m not sure if the magic was lost this time around but it is currently not living up to our expectations The room: large spacious and clean but time /cost savings are starting to tell with cracked tiles in the bathroom and reduction of simple features such as shower caps etc that were there on our last visits Food: good quality with a wide variety, unfortunately tainted from long queues at lunch and dinner Entertainment: highlight of the hotel with great shows on each evening which surround the whole courtyard...

...Deluxe rooms with garden terrace very dark lights have to be on all day and they have terrace with Bali bed and dirty plunge pool which you can’t even paddle your feet in...

...We arrived in the early hours of the morning to a long check in process and room with damp bedding... Upon return to our room on the first day, a bill welcomed us for consuming items we never had from the mini bar!... After trying to resolve this with reception multiple times and requested to change rooms, they told us sorry you can’t move as we are 100% occupied!... How can a hotel with nearly 500 rooms be fully occupied?!... Unfortunately we had to share our bed and none of us got any sleep...

...Staying one week only allows you to eat in the nice restaurants three times, and availability is limited... I wouldn’t say this is a five star hotel...

...We went All Inclusive but as others have said it has restrictions, no food around pools unless you pay, no shorts or cocktails in the restaurants, they will discourage you ordering waiter service round the pool by telling you there is a tray charge if you order a few times in quick succession... As a much cheaper alternative to our normal dubai april half term trip this was sufficient but as the saying goes, you get what you pay for!...

Don’t be fooled by the all inclusive label if booking it at this hotel... Without all inclusive it’s a great place but overpriced and looking tired... I’ve spent almost £20,000 on this holiday AND I’ve been here before on 6 separate occasions either with or without the kids and always red level...

...We had a couple of meals there and not one of them was worth the cost, particularly when there are restaurants less than 10’minutes walk away that are much better and cost less...

...Until today Thursday any order taken the hotel will charge 3euroes each time they take an order... So just to let everyone who reads the reviews be careful of hidden charges even though it’s all inclusive...

...I'd recommend this as the hotel restaurants, of which there are many, were generally disappointing and poor value... I suppose we could have paid more to stay in the Red zone which may have improved things...

Beautiful hotel in lovely grounds, magnificent pools, spacious rooms, pleasant efficient staff but Italian restaurant poor, drink prices prohibitive, fussy mechanism for booking restaurants, many areas out of bounds unless you have red level access... Many better local restaurants in Alcala at a percentage of the price...

...The only thing that I would say we were somewhat disappointed with was the extreme €250.00 per day price tag for a Bali Bed by the pool which we considered ridiculously excessive due to how close it was to the price of a room for the night...

...We tried the spa water ritual (€40 per person) which was pleasant but slightly disappointing... On check out we explained we were not happy to pay full price for this and they did kindly discount the bill for us...

...We think that a five star hotel ought to have free parking for guests. The very large car park was less than a quarter full and the extra charge seemed unnecessary...

...As all bars are outside too cold plus gas ran out for all heaters , this is not acceptable for a so called five star resort Overall I won’t come back if there was a bar inside entertainment inside might be different this hotel us really just for boiling hot weather Overall we have stayed at much nicer hotels in Tenerife...

...The breakfast was fantastic with lots of choice however the coffee seemed cheap and weak but that is personal preference. We didn't eat in the hotel at other times as it was so expensive and we had a terrible experience on the first evening... In fact we ate in the town each evening, never had a bad meal, received fantastic service at a fraction of the hotel cost... The breakfast is great but they are charging over the top for everything else... A large beer in town €3, at the hotel €6.50... Coffee in town €2, at the hotel €4.50...

...We didnt book any of their v expensive events for new years thinking that we could just get a meal as per out all inc deal, however we were told the buffet needed vacating by 8.15 as people had paid ( 100e each ) to attend and eat what we had just eaten after this time . This wasnt explained when we arrived and we did t want to pay Extra ... We were paying £700 a day anyway ... There were lots of tiers of party going up to 100s of euros ... I think the hotel needs to consider its regular paying guests ...

...We chose All Inclusive and this was a good deal, given the price of both soft and alcoholic drinks...

...Looking back it was a bad decision to come back because all our expectations were not met... But nonetheless not a good standard by a five star property... So if you like it quite better stay away from the Plaza Atlantica... As I tried to get the Bali bed of the reservation I never got a reply to my request... But I was also disappointed by the condition of the Bali bed which lack a lot of maintenance and for the price they want they should look much nicer... Looking back at it, the stay was a big disappointment... And the Melia is no more our favorite hotel on the island...

...I do think the meat/fish to order at the dinner buffet is ambitious given the sheer volume of patrons... I give the app 0/10 as it’s never worked for me... I didn’t know about the red level until I got to this hotel as I booked quickly through a travel agent... I asked if I could pay for the upgrade as I did ascertain there were different pools you could use... Unfortunately I was told it was fully booked... I think this blatant two tier system is pretty naff and is one of the reasons I wouldn’t stay here again... I urge the hotel to manage this better... A service app that’s as much use as a chocolate tea pot, and a zoo like breakfast and dinner buffet (can’t book an alternative as the app doesn’t work)... It is quite pricey but I find this also typical of these types of resorts world over... I’ve two more nights here and wouldn’t stay again...

...Everything about the hotel is designed to take more and more money from you while the service is poor, nowhere near the star rating it has. Only go if you want to queue for almost everything as they pack in too many customers for the restaurants, bar and other services... If you think six euros fifty cents for a small lager in a plastic glass is good value you will be happy...

...The app works well, easy to book restaurants good if all inclusive, but if your not fully inclusive drinks very expensive and the price varies from bar to bar with no justification, champagne can vary from 133 euros too 86 euros. Gin & tonic 10 euros one bar but 20 euros in another, didn’t make sense...

...All other ice cream was off limits unless you paid extra!... This makes no sense as you could have the different types of ice cream in the buffet restaurant in the evening without paying a supplement... Upon return to our room on the first day, a bill welcomed us for consuming items we never had from the mini bar!... After trying to resolve this with reception multiple times and requested to change rooms, they told us sorry you can’t move as we are 100% occupied!... Not what you expect from a 5 star luxury very expensive hotel... In addition the food was not very good at the buffet or any of the a la carte restaurants... Very disappointed and we are pretty my sure my husband got sick from the food!... I spoke to other guests of the hotel who were extremely unhappy as well...

...Bali beds were extortionate at 80 euros a day, alcohol in the mini fridge is not included in all inclusive and again was extortionately priced... There is also the option to upgrade to the Red Level which gives you access to areas of the hotel allclusive holiday makers were not allowed which I thought was totally unacceptable given the fact we had already paid over £4000... There is an ice cream store however, be aware if you are all inclusive you can only have vanilla as all other flavours are chargeable...

...Rooms were cleaned really well everyday and fresh towels etc... This hotel is amazing, it is beautiful and clean and we would 100% come back...

An excellent hotel, grounds and pools are lovely and well kept, we had no problem getting a sun bed at the adult pool although it would be more comfortable if there were mattresses provided to go on top of the frame which got uncomfortable after a while...

...Room sizes vary depending on your requirements, all tastefully furnished and kept pristine by the daily team of cleaners...

...But I have to say from reception to cleaners every single person at this hotel were well mannered polite and pleasant . It’s clearly a well managed hotel , Tenerife tends to be a little hilly but we both found the walks around the hotel along the sea front lovely and flat , there was a few steps when we walked into a lovely quaint town so just to finish I highly recommend this hotel ...

...The hotel is beautiful; well maintained and immaculately clean. Our rooms had been refurbished since we stayed in October last year, so they were fresh and crisp with new seating and much better lighting and toileteries...

...The hotel has aged over time however the cleanliness and decoration are excellent for a large hotel and the gardens and views are just stunning...

We do like Melia hotels as we trust the brand and the standards they uphold... The people who made this holiday special were Jacqueline, Angela, Eliana and our cleaner Adriana...

...Maybe perhaps do something for the ones who are a little younger would be my suggestion, the hotel was very clean and well kept, The staff at the hotel were amazing, they were really helpful and super lovely to our daughter and made a fuss of her...

This hotel is really beautiful, from the minute you arrive you know you are in a 5* hotel... The grounds are stunning beautifully looked after...

...Surrounded by trees and plants and within the buildings, which are kept clean and tidy. the buildings are well maintained and of a very high standard The rooms are large, as is the bed!!... Well appointed bathrooms with toilet and shower, and a bath for 2 !!... Overall, it is one of the best hotels we have stayed in and would very much like to return...

...Very well maintained and clean and lots of options for restaurants throughout the stay... Our room was immaculately cleaned every day whilst we ate breakfast, the receptionist Gabriella was so helpful with restaurant options and local knowledge and the team here just made our stay...

...I joined the morning Pilates groups which were coached by highly engaging trainers, Joao was fab and very knowledgeable The Clarins Spa was great and had a variety of treatments Rooms are cleaned to high standard daily and Clarins toiletries are really nice touch The hotel sits in its own beautiful well kept grounds...

...The resort is meticulous kept, and we would recommend to anyone looking to have a 5-star experience on Tenerife...

We had an amazing stay at Gran Meliá, we stayed all inclusive in a deluxe room (which I think is standard for AI) and we were really impressed with the room, I travelled with a friend and my 6month old baby, a cot was all set up when we arrived and she was really comfy in it... In particular the whole staffing team were great, everywhere was really clean, plenty of changing areas for the baby, kids pool was great and there were plenty of areas of shade for her... Secondly and the most important was the lack of a shower room after we checked out... We had evening flights and were unable to delay our check out as they had a large group reservation arriving that day, our bags were looked after, but we really just wanted a shower before leaving...

...The hotel is immaculately maintained and has a great ambience that gives you a feeling of being in an exotic and luxurious location... The rooms are clean and the showering facilities are good...

...The rooms were very clean and serviced as often as you require by filling in a simple form left in your room...

...Can honestly say the staff made this stay wonderful, the cleaning staff, the minibar staff, lifeguards, waiters and waitresses and Marta the customer relations manager really made it a memorable stay...

...The hotel is absolutely stunning, spotlessly clean, the food was fantastic everywhere we ate...for dinner we did 2 nights at the buffet and 1 night in the italian...

...The cleanest hotel we have ever stayed in and we hardly saw a cleaner they are like ninjas!! When dining the dirty plates are taken away immediately with no fuss... I never went into a dirty toilet, everything from loo roll to hand towels was always ther with no mess... We had a private terrace and the room was cleaned daily and bedding towels changed... The room was amazing with spacious bathroom, his and hers sinks...

...Room was clean and comfortable with a nice bathroom and great shower... All restaurants were very well managed and were clean and had high levels of staff at all times... pool was large, very clean and quiet...

...The noise of children at times was not great, mainly in the bar areas where parents seemed to let their little ones run free late in to the evening...

...Choose times to eat as early eaters will encounter noise from children... Facilities : As a retired couple we were near the tranquility pool ie no noise and very peaceful...

...No sea view, a little street noise but no issue with noise from the entertainment...

...Entertainment varied, couple of very good acts and couple very poor, extremely loud so if you have rooms above expect a lot of noise until around 11pm...

...We heard no noise at night from the entertainment, however I wouldn’t want to be closer to the center of the hotel as I imagine this would be a problem...

...Luckily night 2 was noise free...

...If you are on a low floor you are woken at 4:45 very morning with the noise of the kitchens...

...The ‘concierge’ team do their best to ensure your every request is met. One small thing is that there is an element of collective responsibility … in other words requests are logged on line without any one person seeming to have responsibility for delivery … or the need to check that requests have been met... WhRed Level is in effect a hotel within a hotel and guests services are very well worth the additional payment... Staff throughout the hotel are all extremely polite snd helpful...

...The hotel is beautiful; spacious rooms, gorgeous gardens, a wide choice of restaurants and most of all exceptional staff. Especial thanks to Roberta in Agave for making my partner's birthday so special... The constant screaming and crying was almost unbearable especially at the manic breakfast service...

Just got back from this hotel yesterday and amazing!... There was a few young children on our visit as we don’t have children we stuck to the adults pool and literally had no issues, the entertainment was as amazing and as it also started at 9pm most children had gone to bed so that worked perfect and this is not your bog standard entertainment, these were extras they hire in every night, The buffet is also great, so many varieties and all cooked fresh, even a gluten free section & they seat you at your table, not a free for all also same for breakfast, The a-la carts restaurants we were also confused on the website but I think you can book 3 per week stay however we went a few more times and just asked on the night and they fit us in!... The service everywhere is amazing and you didn’t need to leave the hotel, we went to Las Americas for food one nice and for the ‘nightlife’ but basically ran back to the hotel, was about 30 euros each way in a taxi, We had a deluxe room which was massive, it was nice but it seems the hotel has been sone up and the rooms hadn’t, I would get a sea view room next time 100% as these has sun on the balcony’s all day, Would 100% recommend this hotel, to stay in the hotel on an all inclusive basis, will be back for a chilled relaxing holiday!...

...All staff was helpful, our personal concierge Noemi took care of all requests like food for baby etc Also very attentive Ms Gicuta at Pangea restaurant, always helpful and proactive...

...Initially booked via BA Holidays for 5 nights but early on decided to extend as whole experience, coupled with excellent weather made it an easy decision. Each day brought us 23 degrees of sun (versus 10 degrees and rain back in the UK), total relaxation, excellent choice of food and drinks alongside the most friendly and efficient levels of service from each and every member of the hotel’s team we interacted with... It was very obvious that Melia place huge importance on how their staff engage with their guests and this was consistent throughout, certainly something you don’t often experience... Our special thanks to Natalia and Jose on the front desk team, alongside Manual (Guest Services Manager) and Angela (Guest Experience) who aside helping us during our stay, called the day after our arrival back home to seek our feedback...

This is a beautiful hotel with superb staff... Leila on the front desk made sure we were happy with our room and we were... The buffet breakfast and dinner show a huge variety of hot and cold dishes and the fresh fish cooked to order is superb Airam served us several times and he is such a joy to be around- nothing is too much trouble... In fact every member of staff was top class... Antonio at the Valet parking also a jewel in the Melia crown... We left the resort a couple of times and any recommendations from the hotel were great too...

...On arrival ,We had to argue to get the full seaview we had booked ,rather than the partial seaview that they gave us and they were vehemently arguing that the partial one was in fact full one , even though we showed them photos of both... We didnt book any of their v expensive events for new years thinking that we could just get a meal as per out all inc deal, however we were told the buffet needed vacating by 8.15 as people had paid ( 100e each ) to attend and eat what we had just eaten after this time ... We sat in the central area to watch the entertainment , but were told that out table was booked by someone else and we needed to move by 10.30... The japanese experience was wonderful, watching the v entertaining chef cook for us...

My partner and I stayed at the resort in the Red Level area and were so impressed with the level of service and facilities at our disposal, it made for a truly fantastic holiday... It was the interactions with the staff and general customer service that made the experience exceptional, we were celebrating a special occasion and the staff made every effort to make this memorable, accommodating our requests and being generally lovely...

...We had a lovely relaxing family holiday in this quality hotel... The Al a Carte restaurants are very good and you can book very easily by dialling 9 from your room phone so you don’t need the app which is getting bad reviews... It’s lovely and the staff are friendly and helpful...

I stayed in the Club Melia utilising my RCI membership... The service from everyone I dealt with was exceptional, which was perfect when I left my kindle at the pool and it was found and back with me in 20 mins after calling reception I personally preferred the buffet dinner to the restaurants I used but that was my decision... Cannot wait to return and enjoy the pleasure of the hotel and staff...

...The hotel is quite simply made by its exceptional staff who are always super friendly and go out their way to make your trip extra special...

...The staff at breakfast time were superb, I asked for skimmed milk on the first day and after that they remembered me and bought out skimmed milk without me asking... Everything at this hotel from the pool towels to the room facilities is top quality...

We are just about to leave this beautiful hotel and will definitely come again next year, the staff are fantastic, it is a lovely area, so much nicer than Americas etc... The Mexican restaurant at lunchtime was so busy with a long queues waiting to be seated, flies everywhere... We would still consider coming again because of the staff, the area and the hotel in general...

Caro in guest services was the kindest most thorough and thoughtful help to ensure our 5 year old celiac daughter could eat gluten free food safely in the hotel. Every restaurant was made aware by her of my daughters Allergy... She came to check on us EVERY meal we had all week... We felt really special and well taken care of... Travelling can be so daunting with a severe allergy and to be honest I haven’t done it much because so much can go wrong but the gran Melia Palacio de Isora has been top notch catering towards her gluten allergy... Thank you Carolina for making it a success!...

...I’ve read a few reviews saying the staff are unfriendly; I’ve found the staff delightful and are a credit to this establishment... There’s tomato ketchup under one of the bedside tables in our room... I have to go to reception to book the zoo like buffet for dinner by the extremely nice chap working at the hotel... Unfortunately I was told it was fully booked... The family pool area has lots of sun beds that have been “reserved” with towels on the everywhere... I urge the hotel to manage this better... A service app that’s as much use as a chocolate tea pot, and a zoo like breakfast and dinner buffet (can’t book an alternative as the app doesn’t work)...

...What a cynically designed concept with 100% focus on maximising margin and then a secondary, not very obvious note to customer service. Everything about the hotel is designed to take more and more money from you while the service is poor, nowhere near the star rating it has... Only go if you want to queue for almost everything as they pack in too many customers for the restaurants, bar and other services... The staff themselves are mostly very good an helpful it's the management that isn't...

...The cleanest hotel we have ever stayed in and we hardly saw a cleaner they are like ninjas!! When dining the dirty plates are taken away immediately with no fuss... I never went into a dirty toilet, everything from loo roll to hand towels was always ther with no mess... We arrived late at night and the check in was quick with a bag of food packed up for us to take back and eat in our room... We had a private terrace and the room was cleaned daily and bedding towels changed... On arrival the remote would not work within 10 minutes they brought a new one... The room was amazing with spacious bathroom, his and hers sinks... Once we had the Melia app installed on day one the booking of restaurants was a breeze and if we couldnt book we often asked the friendly staff who took our name and tried to accomodate us... You can pick from cold meat and cheese to curries, even have your own fish and scallops cooked to your liking... The bars are great with table service... Special mentions to Lorerlli and Francesco in the main entertainment bar they were brilliant as were all the staff who kept our gin and tonic drinks topped up... The tiki bar is great too with a special mention to Claudia and Mathias... The sunbeds were great not the kind where you sit and fall off the end they were sturdy and the beach towels were large and of good quality... We absolutely loved the peaceful feel of the hotel, the staff friendliness...

I love the resort all the staff are so gracious attentive... The buffet breakfast is perfect lots of fresh fruits, juices and everything you could ask for... Agave was disappointing we kept going back to oasis but soon tired of eating at the same place over and over...

...Gabriella, Lara & Francesca at reception Aziz & Jacqueline in L’olio Lara at the brkfst area Asian rest Mr Javier & team We as a family had gone for a holiday in Gran Melia Tenerife in August... All thanks to Walre & Marco guest relations helped us in everyway... Even Gabrielle, Lara & Francesca at the reception... L’olio the italian restaurant there Aziz & Jacqueline catered to all our requirements as we were vegetarians & took care o our grandkids requirements... They were superbly helpful in every way & did everything smilingly... Lara at the breakfast also was very helpful as well... Asian rest Mr Javier & team also to cater to our vegetarian requirements... The few staff at AGAVE restaurant were very unhelpful & not friendly at all... Room service also at 12... For this Walre & Marco guest relations helped & get our food organised in such a way that it reached by 12noon in our room... Aziz made sure the kids food was ready by 7pm as soon as the restaurant opened for my grandkids... If they change the timing of the restaurant & room service to start a little early would help many kids... Thank you to all as mentioned above to help our stay pleasant...

...Room was clean and comfortable with a nice bathroom and great shower. I had stayed at a Melia earlier in the year and had been impressed with their customer service and offering so thought Id try them again on this trip, my first, to Tenerife... We were all inclusive and were impressed with the offering for all meals... All restaurants were very well managed and were clean and had high levels of staff at all times... pool was large, very clean and quiet... There were no school holidays during our stay so very few families with children and no issues getting the seats and loungers we wanted or booking tables for dinner... All in all a very relaxing stay and I will continue to book Melia hotels across Spain for my friend and family trips...

...This is a beautiful hotel with superb staff. We have been here for a week half board in a partial sea view room... Leila on the front desk made sure we were happy with our room and we were... It has a super king size bed and a sofa bed too with a small table and chairs inside and a sofa and table outside on the balcony as well as a beautiful view of the kids pool and the sea... We ate in all the restaurants available not in the Red level and enjoyed each one... The buffet breakfast and dinner show a huge variety of hot and cold dishes and the fresh fish cooked to order is superb Airam served us several times and he is such a joy to be around- nothing is too much trouble... Antonio at the Valet parking also a jewel in the Melia crown... There is free entertainment every night and to sit out under the stars is a joy especially in January... We left the resort a couple of times and any recommendations from the hotel were great too...

...The staff is extraordinarily and they were accommodating all our needs such as gluten free food and having a cat with us. Highly recommended, especially the restaurant Agave!... The waiters were super kind, especially Luka made our experience always unique...

...Hotel couldn’t have responded better... Ate twice in the Italian restaurant staff and food superb and fairly priced (looking at you Ritz Carlton. )... Tranquility area around the pool was very enjoyable and peaceful And the service there was also excellent... Breakfast buffet was very good wide selection of hot and cold food including excellent orange juice (it really was freshly squeezed) and fresh fruit in abundance...

...I stayed in the Club Melia utilising my RCI membership. Lovely room great size and should you want to cook in good facilities within the apartment... The service from everyone I dealt with was exceptional, which was perfect when I left my kindle at the pool and it was found and back with me in 20 mins after calling reception I personally preferred the buffet dinner to the restaurants I used but that was my decision... Activities were there everyday tried the pilates, yoga and paddleboarding... Walked along the seafront into Alcala easy walk from the gardens or the hotel reception... Cannot wait to return and enjoy the pleasure of the hotel and staff...

Beautiful hotel on the edge of a Spanish community... We spent most of the holiday around the adult only heated pool... Breakfast was probably the best in respect of quality and freshness... Everything you could possibly want and the pastries section is to die for!!!... The staff at breakfast time were superb, I asked for skimmed milk on the first day and after that they remembered me and bought out skimmed milk without me asking... Having worked in the Travel Agency business for a long time and well travelled, never have I had to pay for using coffee and tea facilities... Having said that, it would not stop me from staying here again, Id probably pack some tea bags and coffee... The local shop (5 min walk) sells all different types of milk which you can store in the bedroom fridge... Everything at this hotel from the pool towels to the room facilities is top quality...

We had an amazing stay at Gran Meliá, we stayed all inclusive in a deluxe room (which I think is standard for AI) and we were really impressed with the room, I travelled with a friend and my 6month old baby, a cot was all set up when we arrived and she was really comfy in it... Lunch was always a la carte, I believe because it was a quieter season the buffet wasn’t open for lunch, so always table service which was nice... Dinner again in the buffet was always great quality and the 2 a la carte meals included in our stay were amazing (L’Olio and Nami)... In particular the whole staffing team were great, everywhere was really clean, plenty of changing areas for the baby, kids pool was great and there were plenty of areas of shade for her... I would like to mention Rosi, Jacqueline, Victor and Germaine who really made our stay extra special by going above and beyond to ensure we had everything we needed... The hotel is almost perfect as there were two things we picked up on... Secondly and the most important was the lack of a shower room after we checked out... We had evening flights and were unable to delay our check out as they had a large group reservation arriving that day, our bags were looked after, but we really just wanted a shower before leaving... We completely appreciate that if the hotel rooms are full we wouldn’t be able to keep it, however there were so many large bathrooms it would be fairly easy to covert a few cubicles into showers so guests can freshen up...

Caro in guest services was the kindest most thorough and thoughtful help to ensure our 5 year old celiac daughter could eat gluten free food safely in the hotel... We felt really special and well taken care of... My kids both loved the kids club and all the entertainment plus the pirate pool and huge lagoon pool...

...The weather was superb and the resort is stunning! The pools are amazing and there is something for everyone!... There is also a local supermarket less than a ten minute walk Our son absolutely loved the kids club and the staff there were fantastic and put a lot of effort into ensuring the little ones had fun!... They did lots of crafting, went on exploring walks as well as had superhero or dinosaurs characters!... He loved the mini disco and his only complaint was that it wasn’t on every night and he had a blast on the bouncy castle when that was out!...

...The rooms are large but looking a bit tired... There’s tomato ketchup under one of the bedside tables in our room... The breakfast/dinner buffet area is busy and resembles a zoo at times... The hotel relies on an app to book stuff... I have to go to reception to book the zoo like buffet for dinner by the extremely nice chap working at the hotel... I asked if I could pay for the upgrade as I did ascertain there were different pools you could use... The family pool area has lots of sun beds that have been “reserved” with towels on the everywhere... A service app that’s as much use as a chocolate tea pot, and a zoo like breakfast and dinner buffet (can’t book an alternative as the app doesn’t work)...

This is an amazing hotel, we’re on our 25th visit, it’s top class , quisine, pools , food so many top end restaurants & the most beautiful staff in manners & personality... Quality sunbeds , heated pools, Bali beds , very important are the quality of rooms enormous luxury mattresses... Daily cleans , Claris products.... I would not consider any where else … Forget tack lad Americas this is 5 star all the way … Every body we meet are returning guests.. We love Alice & Friday in Oasis restaurant... But your VIP in every area of this beautiful hotel …...

...Stunning plaza with lovely restaurants and bar facilities to enjoy. Staff are exceptionally welcoming, helpful and added to our stay... One small suggestion is that a welcome drink should be offered on arrival, and is offered by competitor hotels in this class of hotel... It would be a nice touch for weary travellers...

...When dining the dirty plates are taken away immediately with no fuss. I never went into a dirty toilet, everything from loo roll to hand towels was always ther with no mess... We arrived late at night and the check in was quick with a bag of food packed up for us to take back and eat in our room... The room was a garden view and was very quiet with black out blinds... We had a private terrace and the room was cleaned daily and bedding towels changed... The room was amazing with spacious bathroom, his and hers sinks... Especially the nami where you can pick indian, chinese, thai or japanese food... The buffet at every meal is well stocked up and varied... You can pick from cold meat and cheese to curries, even have your own fish and scallops cooked to your liking... The bars are great with table service... Special mentions to Lorerlli and Francesco in the main entertainment bar they were brilliant as were all the staff who kept our gin and tonic drinks topped up... The pool we used was the infinity pool, on one occasion we went down it was cordoned off for use by Padi school but we decided on a day out... Its amazing with great views of the sea!!... The tiki bar is great too with a special mention to Claudia and Mathias... The sunbeds were great not the kind where you sit and fall off the end they were sturdy and the beach towels were large and of good quality... We absolutely loved the peaceful feel of the hotel, the staff friendliness... You can walk out onto the beach and there is a few small bars in the square should you want to venture out... Theres also a small cash and carry within 5 minute walk and we recommend Sauco restaurant... Although the hotel has everything you need for a relaxing 5 star break we could not fault it!!...

...Even the people staying in the hotel are really lovely. The pool area is really beautiful and plenty of beds etc... But it serves fish and chips and burgers etc?... Like I said staff and pool lovely but food/app/range of food and restaurants let it down... The clarins spa treatments are wonderful and again staff all so lovely , I had one of the best massages at this spa!... They need to have a general lunch time restaurant with wide variety, actual menus and then have something similar for the evening...

...Everything from the get go makes you feel special. Large room with balcony to biggest sea pool in Europe, we felt spoilt... There were enough ppl to make it feel alive, but not too many people causing difficulties to find a pool spot...

Let me start by saying that this is a very good hotel for anyone and well located near a genuine village... I asked for rooms close to one another for my 89 year old mother in law... We asked the concierge to make some restaurant reservations for us at particular restaurants outside the hotel... The shampoo in the room used to be Clairins but now something in a tube... Guests coming to this hotel appreciate the small things, it's why they come...

The hotel is excellent on many fronts... The good points first, and they were very good: The pool at the red level was fantastic... If you don't have a smartphone or if you prefer paper menus, you will be disappointed as we were... An overall feeling that a better manager would fix the small things that need fixing to make this an amazing experience...

...Even Gabrielle, Lara & Francesca at the reception. L’olio the italian restaurant there Aziz & Jacqueline catered to all our requirements as we were vegetarians & took care o our grandkids requirements... They were superbly helpful in every way & did everything smilingly... Lara at the breakfast also was very helpful as well... Asian rest Mr Javier & team also to cater to our vegetarian requirements... Room service also at 12... For this Walre & Marco guest relations helped & get our food organised in such a way that it reached by 12noon in our room... Aziz made sure the kids food was ready by 7pm as soon as the restaurant opened for my grandkids... If they change the timing of the restaurant & room service to start a little early would help many kids... Thank you to all as mentioned above to help our stay pleasant...

My family and I stayed nights on all inclusive basis during August 2022... If you wanted to eat in any of the restaurants for lunch, this counted as part of your a la carte allocation!... All other ice cream was off limits unless you paid extra!... Upon return to our room on the first day, a bill welcomed us for consuming items we never had from the mini bar!... Not only didn’t I consume these items but the mini bar was never stocked to begin with and I was asked to go down to reception to sort out this issue as they couldn’t possibly resolve the issue over the phone...

...We booked a double deluxe room with two beds and nice sized balcony with a sea view. Room was clean and comfortable with a nice bathroom and great shower... I had stayed at a Melia earlier in the year and had been impressed with their customer service and offering so thought Id try them again on this trip, my first, to Tenerife... We were all inclusive and were impressed with the offering for all meals... Lots of variety and no buffet other than a selection for breakfast... All restaurants were very well managed and were clean and had high levels of staff at all times... Great that you could access everything with All Inclusive including the Asian Fusion eatery, which was by far our favourite... pool was large, very clean and quiet... There were no school holidays during our stay so very few families with children and no issues getting the seats and loungers we wanted or booking tables for dinner... Nightly entertainment was impressive and lavish... All in all a very relaxing stay and I will continue to book Melia hotels across Spain for my friend and family trips...

...I'll start with the positives, the hotel itself is amazing the grounds are kept to a very high standard, beautiful infinity pool and rooms were modern and clean however, for us that is where it ends. Unfortunatley the hotel also hosts business conferences meaning every few days there was an influx (sometime 100's) of business people which totally ruined the holiday atmosphere of the hotel whilst they also seem to receive preferential treatment with larger drinks and the ability to attend areas of the hotel we could not ), despite being all inclusive... We later found out staff had recently been on strike and can only imagine this had something to do with the anamosity... Bali beds were extortionate at 80 euros a day, alcohol in the mini fridge is not included in all inclusive and again was extortionately priced... Thankfully we have had 2 more holidays since, staying at the Bahia Prencipe (Tenerife) and CM Castell de Mar in Majorca and they were fantastic and made up for the poor experience we had at Meliá Palacio de Isora...