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RedLevel at Gran Melia Palacio de Isora

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Avenida de los Oceanos, 1, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$555
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Traveler (2119)
360
Panoramas (61)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from RedLevel at Gran Melia Palacio de Isora
Updated 04/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
Travelers' Choice
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Car hire
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Solarium
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Book now on our website

Location

Full view
47Car recommended
Grade: 47 out of 100
32Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
2251Reviews199Q+A100Room tips
Traveler rating
  • 1,814
  • 264
  • 106
  • 41
  • 30
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Popular mentions
Anne S wrote a review Yesterday
1 contribution
Wow! Another wonderful trip to the red level at the gran Melia. Would highly recommend the Tuna salad and The chivite rose! Staff were amazing- particularly Lorenzo and Lisset. They served us each breakfast also and nothing was too much trouble for them. Carlos was also great for the wine recommendations.
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Date of stay: October 2021Trip type: Traveled with family
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Nigel Wootton wrote a review Aug 2021
2 contributions7 helpful votes
Hotel's Favorite
My wife and I are here for 2 weeks at the red level A truly amazing experience with total professionalism by all the staff nothing is too much for the guys and girls Special thanks to the bar staff Eva , Alejandro, Jose Angel , fernando , oustsvo Made us feel really special……the guys at the reception are so helpful and nothing is too much trouble …. Everyone is respectful and so polite. We feel so COVID safe Will so return to this idyllic place
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Aug 11, 2021
Dear Guest Nigeandtoni. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Alejandro Naranjo Guest Experience Manager
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Andreas wrote a review Yesterday
Riesa, Germany2 contributions
+1
It was a wonderful holiday for 7 days ! Appreciated the excellent service - unique and kind. Phantastic breakfast with oceanview and live music on the harp. Quality time in Red Level - it’s definitely cloth to the paradise. Looking forward next stay! Andrea&Andread
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Date of stay: October 2021Trip type: Traveled as a couple
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da m wrote a review Oct 11
Dartmouth, Canada4 contributions2 helpful votes
Be warned, our experience may be not be a standard expectation. Best trip of our lives due to 100% to staff. Is this property very expensive? Oh yes (42€ buffet etc.) ! We saved and were fortunate being Melia Circle members to afford 9 nights in Red Level. When guest services learned we were both members and celebrating our 35th Anniversary, as well as Canadian we were complementary upgraded to sea view room. Additionally, upon arrival, Mohammed (our young, energetic, enthusiastic young "butler") literally RAN ahead to arrang a very nice welcome basket (cava, fruit etc.) which was waiting our arrival with a personal congratulations/welcome greeting. Pretty standard and still nice gesture but was the start of our incredible stay. Day 1 breakfast ...upon recognition that we were celebrating our anniversary (and Canadian)Red Level supervisor(Carlos two weeks on the job!) immediately arranged special breakfast and with pool/Red Level staff (free Bali bed and service, etc.). We saw him escorting guests everywhere, taking drink/food orders (in several restaurants/bars throughout property), bussing tables, cleaning, serving and literally trying to accommodate all guests. Monica...so sweet, warm and genuinely interested in our personal experience and so instrumental in our awesome food enjoyment, SPA experience, excursions, cabs, even personal requests. Lucia...the most happy, exuberant, carefree person to serve us our breakfast! Her laugh was a highlight start of our day. Matias, Fernando...young and not so young men (lol) that teased, joked and served us with genuine pleasure and interest in us as Canadians...drinks were a bit stronger, food servings a bit larger. Luiza whom we unfortunately did not meet but was the original organizer in guest services and everything we enjoyed. Mario...spent some of his valuable time to have personal chats, complementary Bali beds, and also genuinely appreciative of our thanks. Alonzo, Eva, Flor, Gala, Jesus, etc al...tyvm! As stated, we are Melia Circle members and have enjoyed Melia properties in Barcelona, Cuba, and Dominican Republic, as well as a few non-melia vacations in past: This place have peeps that are world class, and by far the most extraordinary talented in their field: I was surprisingly emotional expressing my gratitude to each... Easily, best vacation experience in our 50+ years of our lives 100% to these humans!! I truly hope others will have the rare opportunity to meet these extraordinary individuals...just save up cuz it ain't cheap...lol
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 6 days ago
Dear guest da m, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that we will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. The entire team are looking forward to welcome you again for your next holidays with us. Kind regards, Alejandro Naranjo Guest Experience Manager
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NGC4691 wrote a review Oct 11
1 contribution
+1
Stayed at Red level, facilities are excellent and staff at Bistro restaurant exceptional. Attention to detail and quality of service a priority. All were smiling , helpful and fun. Great peaceful hotel within a hotel, ideal for adults only elegant peaceful retreat.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Rooms feel a bit old and dark but clean and functional
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Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 6 days ago
Dear guest NGC4691, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are glad to read that our exclusive facilities and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Red Level Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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PRICE RANGE
$272 - $565 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
90
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Frequently Asked Questions about RedLevel at Gran Melia Palacio de Isora
Which popular attractions are close to RedLevel at Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.1 miles), Playa de Alcala (0.5 miles), and Cafeteria La Divina (0.5 miles).
What are some of the property amenities at RedLevel at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at RedLevel at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at RedLevel at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at RedLevel at Gran Melia Palacio de Isora?
Yes, free parking is available to guests.
What are some restaurants close to RedLevel at Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at RedLevel at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at RedLevel at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Does RedLevel at Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at RedLevel at Gran Melia Palacio de Isora?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to RedLevel at Gran Melia Palacio de Isora?
Many travelers enjoy visiting Casa Fuerte (8.7 miles) and La Fuente de los Tres Chorros (8.7 miles).