RedLevel at Gran Melia Palacio de Isora
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Avenida de los Oceanos, 1, 38686 Alcala, Guia de Isora, Tenerife Spain
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$375
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$375
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Free cancellation until 10/02/22
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 04/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from RedLevel at Gran Melia Palacio de Isora
Updated 04/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Alcala
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.2
Travelers' Choice
Magnificent Oceanfront hotel for guests as of 16 years, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Solarium
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, French, Spanish, German
Location
Full view
47Car recommended
Grade: 47 out of 100
32Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
Avenida de los Oceanos, 1, 38686 Alcala, Guia de Isora, Tenerife Spain
Name/address in local language
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2592Reviews203Q+A100Room tips
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Most Recent
Top class hotel superb customer service by all staff at Red Level who go above and beyond expectation to insure your stay is outstanding. Many thanks in particular to Red Level poolside staff Jose Angel , Alezandro, Gustavo, and Eva who went out of their way to make our holiday experience wonderful by reserving poolside beds more accessible for my wheelchair and adapting lunch menus to suit my daughter’s allergies and my dietary restrictions. Thanks also to Red Level reception staff and maintenance for fixing my wheelchair that was damaged during the flight over. I highly recommend the evening entertainment which is as good as a London West End show my favourite was Circo de Isora imagine opera with cirque du soleil and the innovative Pandora based on the Avatar film with professional singers and acrobatic team they took my breath away! Food was top quality no expense spared and so many restaurants to spoil yourself in! Download the Meliá app to book to enhance your stay.…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manuel Barrios, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 6 days ago
Dear Guest mariamerton10x. Firstly thank you for choosing Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor. We are glad to know that you and your entire family have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities, pools as well as on our entertainment activities. We are looking forward to welcoming you again soon. Best regards, Manuel Barrios Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Beautiful hotel, with luxurious rooms and facilities (especially the many pools and gardens). We particularly enjoyed the Red Level breakfast and Happy Hour. The staff was absolutely fantastic - Francy was incredibly helpful, accommodating and professional through and through. The rest of the staff was also always polite and friendly.
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Date of stay: April 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Jun 15, 2021
Dear guest friedsz, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First rate This is my second stay in this beautiful resort and I won’t hesitate to return. The staff overall go above and beyond and are so kind and friendly. The pool are is lovely and never feels crowded. Lovely snacks and soft drinks available all day which is very welcome. I have two small niggles, the quality of the tapas offered at happy hour I felt wasn’t as nice and of as good a quality as in February when I last stayed and secondly the toiletries offered in the room were also downgraded but as I say two small niggles. Overall this resort is well worth a visit and we will be back.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Manuel Barrios, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 1 week ago
Dear Guest sarah m. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. Rest assured that we will take your opinion into account, as we consider the opinion of our customers as the best tool for the continuous improvement of our services. We are looking forward to welcoming you soon. Kind regards, Laura Correa Guest Experience Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from 9 days at this amazing resort The hotel itself is stunning but red level is indeed another level Great restaurants and lovely pool area but it is all the staff that make this place especially good The pool bar staff were outstanding Thanks to Eva ,JoseAngel,Gustavo,Alejandro and Jacob ! Nothing was ever too much trouble Breakfast staff also amazing Thanks to you all ! Cannot wait to return soon
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Correa Leeman, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest 0gillianh, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your family holiday and for sharing your opinion through TripAdvisor. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our exclusive gastronomic offer ideated to create unique culinary experiences. We genuinely appreciate your kind words about our staff’s dedication and services that are created in order to provide you unique and memorable holidays. We are looking forward to welcome you again to our resort soon. Kind regards, Laura Correa Guest Experience Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fabulous stay, the pool service and attention was very special and a real pamper time which we both needed. The hotel is excellent and the food outstanding. Huge thanks to Jose who looked after us at the garden Bar and Paula who arranged our evening restaurants. Peter at La Terrass was a fine host and the food he recommended was outstanding. Thank you for a wonderful time.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: If you enjoy fine food, Being pampered and waited on this is the hotel for you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura Correa Leeman, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 2 weeks ago
Dear guest Denise N, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your family holiday and for sharing your opinion through TripAdvisor. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our exclusive gastronomic offer ideated to create unique culinary experiences. We genuinely appreciate your kind words about our staff’s dedication and services that are created in order to provide you unique and memorable holidays. We are looking forward to welcome you again to our resort soon. Kind regards, Laura Correa Guest Experience Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our 5th visit to Red Level having missed the last 2 years due to COVID and were slightly disappointed as it just wasn’t the same experience as before. Upon arrival there was an issue as I had pre-booked a Bali bed in Feb for 8 days at Euro 50 a day with no drinks package. The receptionist had no confirmation of this and tried to suggest it was either EUR 100 or EUR 125 per day dependant on whether you wanted a jug sangria or bottle of champagne. However when I showed them the email they did honour it although after a few days we were asked to move from the bed we had picked to another one due to the number of the bed I booked being different to what they had. Not a major drama but we didn’t get sun until the afternoon so it was just another thing that wasn’t right. The rooms have not changed and need upgrading, the shower door leaked so much water you had to put a bath towel on the floor each time and the toiletries provided were not the same quality as previously. Also in the main hotel reception the white leather sofas need a good clean as turning brown with dirt at the edges, You used to get some fruit every morning snd a smoothie/sorbet in the afternoon, this has disappeared and had fruit 2 days out of the 10 only. The happy hour is good, I can understand why they have changed it from help yourself to ordering at the bar and tapas served in a platter and this is good as I can imagine that there would have been a lot of wasted food before. The old time of 6-7 was better rather than 5-6 when you still want to enjoy the sun by the pool. Food was also below average, we only ate dinner at the restaurant one night in the red level French restaurant which we were told was high-end! This definitely is NOT the case!! I asked if there was a dress code to which I was told men just had to wear long trousers, we arrived and my partner had to go back and change as he had sandals on although they agreed trainers was fine which was more scruffy however a woman then sat down in denim shorts, not sure why there is one rule for men and not for women. We had an amuse bouche, starter and main course delivered in 40 minutes so definitely not a relaxing meal. Also the menu is very misleading, I ordered salmon with toast which was salmon with sweet pastry, not a very nice combination. Main course we both ordered hake with asparagus thinking it would be lovely fish with fresh asparagus which ended up with 2 bits of hake with gel like skin crammed in a bowl on some apparently ‘asparagus sauce’ and my husbands clams were full of grit so no a pleasant experience eating it. We were not asked If meal was ok and when I raised this with what I thought was the manager at breakfast the next morning. I may have well have talked to a brick wall as she didn’t acknowledge it and just asked why I didn’t tell her last night even though she was nowhere to be seen for the very short duration we were there. For what we previously called our ‘Ronseal Hotel’ as it did exactly what you wanted too. I think we will be finding somewhere else going forward.. It’s the little things that bring this down from a luxury 5 star to an average 4/5 star. What I would say though is that the staff are 6 star!! All of them are cheerful, helpful and take time to say hello and they deserve a lot of credit.…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Correa Leeman, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 4 weeks ago
Dear guest Binfield55, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. We are delighted to know that you enjoyed a pleasant stay accompanied by our staff of excelence, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. We sincerely apologize about the aspects you mentioned, please rest assured that we will do our best to keep working on all of those, as it was not in our intention not make you feel special and pampered during your stay with us and you considered that the level of service from our staff was not according to your expectations, as we guarantee you we strive day by day to create unique moments for our guests. You may rest assured that we will take your feedback into consideration in order to improve in our proposal to the continuous amelioration of our services. We are sad to read about the experience you had at your Bali Bed, our Pool Concierge is already informed about your case and they will do their best for improving our the services and informig our future guests so this would not happen again. Moreover, we regret if our restaurants did not meet your liking, they are also already informed about your feedback and they will do their best to inform our guests as clear as possible about the elegant dress codes required. As already mentioned, we truly regret if we did not succeed in our proposal of providing our guests with pleasant experiences and we are sorry that if this stay with us did not meet your expectations. Once again, thank you for letting us know about your experience and we sincerely hope we do have the opportunity to welcome you back at our resort. Please do not hesitate to contact us if you need any assistance or information if you would like to visit us for the third time for your holiday at Tenerife. Best regards, Laura Correa Guest Experience Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Staff super friendly and helpful!! Recommend the BaliBeds - cocktails and Sangria fantastic!! Facilities and rooms amazing!!! Partial Ocean view and hot tub on the balcony!! RedLevel all the way!! Free drinks in happy hour!! Food not 5 star - prob more 3-4 star!!
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Good not same level as hotel - so would consider nights out. Regular returners to hotel all...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Correa Leeman, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Aug 19, 2022
Dear Guest Clive H. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Laura Correa Guest Experience Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is something to say about the level of service that some Meliá employees give you in the Red Level adults only section: "AMAZING!!". Does the hotel need improvements in some areas? Yes, I mean what services company out there hasn't lost good staff during the pandemic? But our stay was made incredibly special by several staff members going over and above their basic duty and for a gluten free person like me, this means more than I can express. I almost felt normal. Thank you to Lucas, Lucia, Leo, Diego, Elisa, Mo, the chef Marta and to all the other staff we came in contact with!!!! Will be back!!!❤️🙏☀️
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Correa Leeman, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Aug 19, 2022
Dear Guest BRCGlutenfree. Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Laura Correa Guest Experience Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Red Level topped all of our expectations from the moment we arrived. Outstanding facilities and extra touches / details that make your stay extra special. The service at breakfast was extremely accommodating to my partners nut allergy and lactose intolerance. Diego was fantastic and always looked after us with our coffees waiting :) The staff around the pool were fantastic and made our stay extra special - they were always smiling and took time to chat to us and made us laugh non-stop. They are a great team always looking after us with our food and drinks. Special mention to Eva, Jose Angel & Moha for the constant laughs and first class service. They really made our stay an unforgettable experience. Vero on reception was extremely helpful recommending us some of the best local restaurants to visit and excursions. She was always helpful and went above and beyond to book places for us and to ensure our stay was hassle free. Highly recommend going redlevel for the extra attention to detail and a truly special relaxing holiday.…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Correa Leeman, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Aug 18, 2022
Dear Guest Jamie R. Thank you for your preference in selectingRed Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Red Level at Gran Meliá Palacio de Isora. Kind regards, Laura Correa Guest Experience Assistant Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lady Julie Forster-White wrote a review Aug 2022
Corbridge, United Kingdom36 contributions26 helpful votes
Another fabulous home from home holiday. So nice to see the same gorgeous faces of the dedicated staff at the red level. I must start with Jose who was our butler. Jose is the most professional, kind and helpful person. He always makes us smile and nothing is a problem. It would not be the same without him. We met Laura this year who is the new Manager of the Red Level and she was exceptional. She is gracious, professional and has a nice persona about her. She is a fabulous addition to the team. I would like to commend all of the staff and thank them for such amazing service but in particular Patriz who is a little star that shines bright. She is such an asset to the hotel and is so kind and professional. Mohammed who also makes us laugh so mush which makes the whole experience more enjoyable. Other staff who stood out for lots of good reasons were Lorenzo, Andrea, Roberto, Diego, Michelle and Porcone. All of the staff give the same service to every guest and it is so visible how much they want to make everyone's experience perfect. We have been coming to this hotel for over 10 years and always stay in the same villa even through Covid. It was such a pleasure to see it running as normal again after the awful pandemic. It is such a romantic resort with the most amazing sea views. The liquid garden is the perfect spot to have your cool down drink before getting ready for dinner. You can also have breakfast there and during our stay the hotel had some amazing talented musicians playing in the background live during breakfast and afternoon complimentary drinks 5 - 6 each day. The fact that we keep coming back every year without fail speaks volumes about how amazing this hotel is. We have stayed in other Melia hotels which have all been fabulous and that is why we are loyal to the brand however this hotel tops them all. Keep up the amazing work and I look forward to seeing you all very soon. Thank you! Lady Julie Forster White…
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: villa or room with access onto the pool from garden
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Correa Leeman, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Aug 7, 2022
Estimado huésped JFosterWhite. Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Red Level at Gran Meliá Palacio de Isora. Kind regards, Equipo de Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$349 - $492 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about RedLevel at Gran Melia Palacio de Isora
Which popular attractions are close to RedLevel at Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.09 miles), Playa de Alcala (0.5 miles), and Cafeteria La Divina (0.5 miles).
What are some of the property amenities at RedLevel at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at RedLevel at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at RedLevel at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at RedLevel at Gran Melia Palacio de Isora?
Yes, free parking is available to guests.
What are some restaurants close to RedLevel at Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at RedLevel at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does RedLevel at Gran Melia Palacio de Isora have airport transportation?
Yes, RedLevel at Gran Melia Palacio de Isora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at RedLevel at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at RedLevel at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does RedLevel at Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.