Wow! Another wonderful trip to the red level at the gran Melia. Would highly recommend the Tuna salad and The chivite rose! Staff were amazing- particularly Lorenzo and Lisset. They served us each breakfast also and nothing was too much trouble for them. Carlos was also great for the wine recommendations.
My wife and I are here for 2 weeks at the red level A truly amazing experience with total professionalism by all the staff nothing is too much for the guys and girls Special thanks to the bar staff Eva , Alejandro, Jose Angel , fernando , oustsvo Made us feel really special……the guys at the reception are so helpful and nothing is too much trouble …. Everyone is respectful and so polite. We feel so COVID safe Will so return to this idyllic place
It was a wonderful holiday for 7 days ! Appreciated the excellent service - unique and kind. Phantastic breakfast with oceanview and live music on the harp. Quality time in Red Level - it’s definitely cloth to the paradise. Looking forward next stay! Andrea&Andread
Be warned, our experience may be not be a standard expectation. Best trip of our lives due to 100% to staff. Is this property very expensive? Oh yes (42€ buffet etc.) ! We saved and were fortunate being Melia Circle members to afford 9 nights in Red Level. When guest services learned we were both members and celebrating our 35th Anniversary, as well as Canadian we were complementary upgraded to sea view room. Additionally, upon arrival, Mohammed (our young, energetic, enthusiastic young "butler") literally RAN ahead to arrang a very nice welcome basket (cava, fruit etc.) which was waiting our arrival with a personal congratulations/welcome greeting. Pretty standard and still nice gesture but was the start of our incredible stay. Day 1 breakfast ...upon recognition that we were celebrating our anniversary (and Canadian)Red Level supervisor(Carlos two weeks on the job!) immediately arranged special breakfast and with pool/Red Level staff (free Bali bed and service, etc.). We saw him escorting guests everywhere, taking drink/food orders (in several restaurants/bars throughout property), bussing tables, cleaning, serving and literally trying to accommodate all guests. Monica...so sweet, warm and genuinely interested in our personal experience and so instrumental in our awesome food enjoyment, SPA experience, excursions, cabs, even personal requests. Lucia...the most happy, exuberant, carefree person to serve us our breakfast! Her laugh was a highlight start of our day. Matias, Fernando...young and not so young men (lol) that teased, joked and served us with genuine pleasure and interest in us as Canadians...drinks were a bit stronger, food servings a bit larger. Luiza whom we unfortunately did not meet but was the original organizer in guest services and everything we enjoyed. Mario...spent some of his valuable time to have personal chats, complementary Bali beds, and also genuinely appreciative of our thanks. Alonzo, Eva, Flor, Gala, Jesus, etc al...tyvm! As stated, we are Melia Circle members and have enjoyed Melia properties in Barcelona, Cuba, and Dominican Republic, as well as a few non-melia vacations in past: This place have peeps that are world class, and by far the most extraordinary talented in their field: I was surprisingly emotional expressing my gratitude to each... Easily, best vacation experience in our 50+ years of our lives 100% to these humans!! I truly hope others will have the rare opportunity to meet these extraordinary individuals...just save up cuz it ain't cheap...lol…
Stayed at Red level, facilities are excellent and staff at Bistro restaurant exceptional. Attention to detail and quality of service a priority. All were smiling , helpful and fun. Great peaceful hotel within a hotel, ideal for adults only elegant peaceful retreat.