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Calle La Costa, S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$479
Free cancellation until 09/11/21
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$485
$428
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Free cancellation until 10/07/21
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 04/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from RedLevel at Gran Melia Palacio de Isora
Updated 04/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
Travelers' Choice
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience.
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Room & Suite (351)351
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Car hire
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Solarium
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish, German
Location
Full view
47Car recommended
Grade: 47 out of 100
31Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
Calle La Costa, S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
Name/address in local language
See all nearby hotels2,013Reviews193Q+A100Room tips
Reviews
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Popular mentions
enjoyed our short holidays in the amazing RedLevel Resort a lot...all the staff is so friendly and helpful all the times. Breakfast, pool service, „Jacuzzi fill-in service“...just a simply perfect experience!!! Well DONE 😊 we will definitely be back very soon....
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Date of stay: April 2021
Helpful
+1
Hotel's Favorite
Wonderful Experience Stayed for just under 4 weeks and had a very relaxing time. The hotel is doing a fantastic job in these very challenging times. Gym - had to be booked and only 2 persons allowed. New equipment and is the best gym I have used in any hotel I have visited. Restaurants - the Asian, steak house and the Italian (open only at weekends) is definitely worth a visit. Breakfast is very good with lots of choice. Staff in the Red Level area are friendly and helpful, but were stretched at times and needed help. They are doing a great job. No management around to help/assist! Room - 4068 has frontal sea views with hot bath on the terrace. The maids were very thorough when they cleaned. Happy Hour - 5-6 daily. A nice touch by the hotel where they offer complimentary drinks and tapas. Unfortunately, there are some guests that make it a cat fight and are very greedy. Expect to queue to get a drink! The evening entertainment in the square is very good and the show they put on a Saturday night is in the Las Vegas class; don’t miss...Alejandro who works the bar is excellent. Tip for the management: advertise the shows better. Missed the first Saturday as unaware the show was on! In summary the hotel is excellent and would recommend. However, remember there is very little to do, or visit outside of the hotel unless you get a taxi, or hire a car. Finally, I would like to say a massive thanks to 2 JEWELS IN THE CROWN Vero and Gala and of course all their team. The Meliá group should be very proud of you all. Well done 👏👏 The GM (who I didn’t see in nearly 4 weeks!) has an all round fantastic team. Once again, we’ll done Meliá and thank you.…
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Date of stay: December 2020
1 Helpful vote
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Dec 15, 2020
Dear guest RichardQ220, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that you enjoyed the room, all our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at the Red Level at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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Definitely worth a stay! Best breakfast I ever had in a hotel. Pool and staff absolutely amazing, they answered to every little request we had right away. The cocktail hour in the garden is a very nice touch to the overall luxury experience.
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Date of stay: April 2021Trip type: Traveled as a couple
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest lisackirchner, Firstly thank you for choosing Gran Meliá Palacio de Isora and thank you again for sharing your feedback with the travelers of TripAdvisor. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities, pools as well as on our gastronomic offer. We are looking forward to welcoming you again soon. Kind regards, Alejandro Naranjo Guest Experience Manager
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Spent 5 nights relaxing in February 2020 (pre Covid) at this lovely hotel. Red Level better for couples as family groups are well served in the connected main hotel. B&B more than adequate as the short walk into Alcala, after "happy hour" complimentary drinks and tapas", opened up a good selection of bars and restaurants. Drove to the hotel and left the car alone until we left! Had booked a return visit for April 2021 but sadly cancelled in line with UK travel restrictions. No charge from booking made directly with Melia (unlike the Villa we booked through Airbnb where a refund was refused - expensive mistake).
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Date of stay: April 2020
Value
Cleanliness
Service
Room Tip: Sea View is of course lovely. Our room had a Jacuzzi bath on the balcony - good fun!
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Helpful
+1
We came around in the middle of January and stayed at Redlevel. At this time around, Hotel did not have many guests, thus only two restaurants were active - Oasis and Sea Grill. Products were good quality, quite few seafood dishes, exquisite presentation, served in fine crockery - all fitting luxury class hotel criteria. Regarding the food taste, in our dearest opinion food was lacking some taste, chefs should pay more attention to kitchen's work. Rooms are large, spacious, the layout is comfortable , however the bathroom requires more light. Repairs were done awhile ago. Mattresses are comfortable and bedding is good, the hotel provides pillows menu. Hotel's territory is very large, an abundance of greenery which is reminiscent of Asia. Redlevel has a calm environment, swimming pool water was heated, and up till 6 p.m you are welcome to treat yourself to coffee and snacks in the lobby bar. Throughout the day you can get water, coffee and tea - was very convenient. Next to the hotel, about 50 meters away there is a little bay with access to the ocean, swimming there is allowed. Walking across the bay there is a coastal path leading up to Los Gigantes which was about 3 km, an ideal path for a jog. Hotel borders a town of Alcala, full of cafes, shops and beauty salons. Overall Hotel's service is good, the staff is accommodating.…
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip: ocean view is recommended
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1 Helpful vote
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Jan 23, 2021
Dear guest jurateg2021, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holidays and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that we will forward your kind compliments about our service of excellence to our team, who will be glad to receive them. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Alejandro Naranjo Guest Experience Manager
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PRICE RANGE
$272 - $565 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about RedLevel at Gran Melia Palacio de Isora
Which popular attractions are close to RedLevel at Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.1 miles), Playa de Alcala (0.5 miles), and Cafeteria La Divina (0.5 miles).
What are some of the property amenities at RedLevel at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at RedLevel at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at RedLevel at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at RedLevel at Gran Melia Palacio de Isora?
Yes, free parking is available to guests.
What are some restaurants close to RedLevel at Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at RedLevel at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at RedLevel at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Does RedLevel at Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at RedLevel at Gran Melia Palacio de Isora?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to RedLevel at Gran Melia Palacio de Isora?
Many travelers enjoy visiting Casa Fuerte (8.7 miles) and La Fuente de los Tres Chorros (8.7 miles).