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Avenida de los Oceanos, 1, 38686 Alcala, Guia de Isora, Tenerife Spain
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 04/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from RedLevel at Gran Melia Palacio de Isora
Updated 04/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
Travelers' Choice
Magnificent Oceanfront hotel for guests as of 16 years, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Car hire
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Solarium
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, French, Spanish, German
Location
Full view
46Car recommended
Grade: 46 out of 100
30Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
Avenida de los Océanos, 1, 38686 Alcala, Guia de Isora, Tenerife Spain
Name/address in local language
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2356Reviews201Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
This was our second time staying at the hotel. On both occasions in The Red Level area. It is paradise. The level of service received exceeds all expectation, the staff are very professional and highly trained but the passion and kindness with which we have always been treated by these lovely people is the icing on the cake. From the private reception, the pool and dining area, room service into the main part of the hotel Palacio di Isora has the most wonderful staff and management. The hotel is perfectly laid out- pleasing architecture and fantastic gardens. In the main Plaza world class entertainment every night, no expense spared. Can’t wait to come back.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: If you want that little bit extra treat yourself to the red level.
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Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 4 days ago
Dear guest CamyTaylor72, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora once again for your holiday at Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. We are delighted to know that you enjoyed another pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. We are glad to read that our exclusive facilities and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable stay. We are looking forward to welcome you again soon for another amazing stay with us. Kind regards, Alejandro Naranjo Guest Experience Manager
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+1
Hotel's Favorite
4th stay in the Red Lecel Garden Villa. Perfect stay for one week from the 12.06.-19.06.2021. Breakfast service every morning in the villa delivered by the amazing staff from Jose and Lucas. Thank you very much for the perfect and amazing service!
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded Jul 18, 2021
Dear Guest chris0973. Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our breakafast at the Liquid Garden, and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Red Level at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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Day 10 of 14 and feel obliged to comment now. The service from staff is amazing and at the moment we’d like to comment on the excellent service from Alejandro, Gustavo, Michaela, Fernando, Carlos and especially Jose Angel as being very special and the ability to make us feel so welcome. Watch this space for Day 14/14!
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Date of stay: January 2022Trip type: Traveled solo
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guests robertandrosie, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. We are delighted to know that you are enjoying a pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to Alejandro, Gustavo, Michaela, Fernando, Carlos and José Angel, who will be glad to know that our aim to service was appreciated. We hope that you will enjoy the rest of your stay and we are here for you for any further assistance you may need. Kind regards, Alejandro Naranjo Guest Experience Manager
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I do not normally write hotel reviews, however the Gran Meliá Palacio de Isora Red Level well deserves a few remarks. Undoubtedly, one the top Hotels in Tenerife Island, an amazing Mediterranean huge building mixed with some Asian decoration touches. True frontline, with small black sand beaches and natural pools just septs away from the place. The old tradition of the Melia Hotels chain at its best, from amazing night entertainment, to a full wellness and sport activities program, and one of the best meals selections, seafood, meat and quality dishes you can currently enjoy in these islands. Over all, a dedicated and professional team at all levels, friendly and helpful, but also respectful and supportive. Any demand was met effectively with a large smile. Nowadays, when life is hard and travelling puts lots of questions to customers, Hotels line Gran Melia Palacio de Isora Red Level become a beacon of what a real 5 stars luxury hotel should be. The worst part is to have to leave the place, extremely recommendable and a safe bet for a wonderful holidays in paradise....!!!…
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Date of stay: January 2022Trip type: Traveled as a couple
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 1 week ago
Dear guest MARIO D, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Red Level at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Best meal I had on the island and wonderful service. Ordered the chateaubriand and the tart tatin and it was beyond wonderful. Our waitress Miriam was absolutely lovely. It was, for the quality, actually quite reasonably priced too.
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Date of stay: January 2022Trip type: Traveled with family
Helpful
Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 2 weeks ago
Dear guest brianmA3837WW, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your review through TripAdvisor. It is a great pleasure to know that we were able to surprise and please you during the meal time, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
PRICE RANGE
$272 - $565 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about RedLevel at Gran Melia Palacio de Isora
Which popular attractions are close to RedLevel at Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.09 miles), Playa de Alcala (0.5 miles), and Cafeteria La Divina (0.5 miles).
What are some of the property amenities at RedLevel at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at RedLevel at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at RedLevel at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at RedLevel at Gran Melia Palacio de Isora?
Yes, free parking is available to guests.
What are some restaurants close to RedLevel at Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, Casa Mon, and El Rincon de la Barriga.
Are there opportunities to exercise at RedLevel at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at RedLevel at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Does RedLevel at Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at RedLevel at Gran Melia Palacio de Isora?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to RedLevel at Gran Melia Palacio de Isora?
Many travelers enjoy visiting Casa Fuerte (8.7 miles) and La Fuente de los Tres Chorros (8.7 miles).