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Atura Dandenong

Traveler (75)
Room & Suite (23)
Dining (12)
Certificate of Excellence

About

#1 of 2 hotels in Doveton
Location
Cleanliness
Service
Value
Certificate of Excellence
High on character, service, and value Atura Hotels are a place to escape the predictable and embrace a new style of travel. This fresh take on travel is high on energy and low on guest maintenance. Dynamic spaces to make your own, great hospitality and thoughtful details at surprisingly affordable prices. Invested with the fast-growing commercial spirit of the surroundings, Atura Dandenong lies mere minutes from thriving corporate and business park precincts. Being right near the Princes Highway and the South Gippsland Freeway means getting to the hotel's a cinch. And then there are all the things guests at Atura Hotels have come to know and love. Free Wi-Fi... everywhere, complimentary phone calls to Australian landlines, Apple iMacs in the business centre, coffee pod machines in every room and bathroom amenities from New York's Malin + Goetz... too good to leave behind! Great dining & drink options abound. The in-hotel Brownstone Microbrewery is the region's hub for locals & business people. Coming soon in early 2015 is a Grab & Go little shop of treats and also a Roadhouse Bar & Grill. COMING SOON... Over the next few months expect to see some changes as a refreshed and re-imagined lobby space full of our signature #AturaFlair is unveiled. Expect a Grab & Go, Roadhouse Bar & Grill and updated business and relaxation spaces. Atura Dandenong. Come and stay but never stop exploring.
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Property amenities
Free parking
Restaurant
Free High Speed Internet (WiFi)
Airport transportation
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
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Room features
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
216Reviews
3Q+A
54Room tips
Traveler rating
  • 85
  • 85
  • 24
  • 13
  • 10
Time of year
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Popular mentions
The Atura Dandenong is a perfect hotel to stay for both business as leisure trips. Very spacious rooms. A very good bed amd very good bathroom. Very friendly staff. The restaurant at the hotel offers a good menu with very friendly service.
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Review collected in partnership with this hotel
Response from GrantM1734, General Manager at Atura Dandenong
Responded Mar 11, 2019
Dear WBH001, Thank you for the extremely complimentary review. It's very pleasing to know you choose to stay with us for both business and pleasure. Thank you also for your commentary in relation to our staff. We have a dedicated team of professionals who pride themselves on their customer service and they will be very pleased to learn of your kind words. We look forward to seeing you back at the hotel, hopefully in the not too distant future. Kind Regards, Grant Melville
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The check-in guy was uninterested that I was a PGR Black Member and did not tell me I had a Welcome drink and did not give me an upgrade. Room was a bit worn but the bed was comfortable and blockout blinds worked. if there was a genuine alternative in the area, i would stay
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Review collected in partnership with this hotel
Response from GrantM1734, General Manager at Atura Dandenong
Responded Mar 5, 2019
Dear Scott_Fiona_Anjali, I am deeply sorry to hear about the shortcomings of your stay. Staff attitude is critical and what we have delivered to you on this occasion is clearly well below an acceptable level. Unfortunately we did not have a suitable room available for your upgrade on this occasion but I can only deduce that this was not clearly communicated to you. I also offer no excuses for your welcome back drink not being provided to you, once again this isn't good enough and absolutely not the norm here at Atura Dandenong. Please feel free to reach out to me on for your next stay so that I am able to personally see to it that you receive an experience more synonymous with our fantastic property. Kind Regards, Grant Melville General Manager - Atura Dandenong
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My concerns started at check-in, where the staff member was at best, uninterested. It also didn't help that condensation from the Air-Con pipes was dripping on the check-in counter. I checked-in at what I expected would be a fairly busy time, 6:30pm, but the entire lobby/lounge
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Response from GrantM1734, General Manager at Atura Dandenong
Responded Feb 24, 2019
Dear Mclo99, I'm sorry to hear your stay was only so-so. We strive to exceed all guest expectations however clearly we have failed on this occasion. Our Wi-Fi speed and air conditioning are typically two areas of the hotel which are usually well received by our guests, that said, we will investigate your feedback to try and get to the root of the issue/s. Yes, TV's are quite small, we will be updating these with 49" TV's over the coming months.It's extremely disappointing to learn that we had a number of staff underwhelm you from a customer service perspective. This will be investigated and dealt with by the respective Management. I sincerely apologise for the sub par experience but also wish to thank you for sharing with us so we are able to move forward with an improved platform to service our guests. Kind Regards, Grant Melville General Manager - Atura Dandenong
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We were on the rellie run over the holidays and needed a place centered between a few stops and the Atura fit our needs really well. We took them up on a free brekkie deal as it turned out cheaper than booking without. The staff was stellar, food really nice. The hotel was a
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Response from GrantM1734, General Manager at Atura Dandenong
Responded Feb 11, 2019
Dear KellMac1003, So glad to hear Atura met your needs so well and you enjoyed the free breakfast deal. We hope you had a fantastic holiday and enjoyed your time catching up with relatives. Kind Regards, Grant Melville General Manager - Atura Dandenong
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This is my second stay and it was as enjoyable as the first. Speedy check-in and check-out. The room was clean and the bed was comfortable. I did ask if the hotel had small travel maps but was told no so if you are a tourist that would make it difficult. There was plenty of
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Response from GrantM1734, General Manager at Atura Dandenong
Responded Jan 28, 2019
Dear Geraldine S, It's great to know we are consistent in our delivery and that you had a fantastic second experience with us. We're equally glad you found the complimentary parking so useful and had a great nights sleep. We look forward to providing another fantastic experience when you are next in the area. Kind Regards, Grant Melville General Manager - Atura Dandenong
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PRICE RANGE
$91 - $152 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Chifley Doveton
LOCATION
AustraliaVictoriaGreater MelbourneDoveton
NUMBER OF ROOMS
128
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