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Hotel Roc Marbella Park

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Hotel Roc Marbella Park
Hotel Roc Marbella Park
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173 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel for the last 3 years, formerly Las Chapas, we loved Las Chapas, but we didn't love Hotel Roc. Food was about the same, no change really, slightly more choice. Rooms were the same, beds were clean and comfortable. Entertainment was totally geared for the Spanish, with the entertainment crew only involving the Spanish, no... More 

Helpful?
Thank MerrickandDiane
england
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was a last minute booking due to lowcost holiday going bust so we had no real idea what to expect. We were pleasantly surprised as we checked in quite fast with really nice reception staff There was a good pool for the kids for all ages and you could get a sun bed every morning but the pool did... More 

Helpful?
3 Thank tayre03
Roc H, Director General at Hotel Roc Marbella Park, responded to this review

Dear Guest, We take this opportunity to express our fond gratitude on your comments and highlights on the genuine friendliness of our staff. I will be sure to share your feedback with them, and the entire team. They love hearing that guests appreciate their service. Also we really apreciatte all the details that you describe in your comments. We would... More 

Norwich, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 20, 2016

Don't believe all the reviews on here we went with an open mind but we loved it the food was great there was something for everyone but we aren't fussy eaters anyway was nice you could have red/white wine with your evening meal plus soft drinks some half board you have to pay for drinks with meals but if for... More 

Helpful?
Thank Victoria T
Roc H, Director General at Hotel Roc Marbella Park, responded to this review

Dear Victoria, Thank you so much for the time taken to write a review on TripAdvisor. It is amazing for us to see how guests like you would like to share experiences with other travelers to give them a taste of what they could expect. We are so glad to hear that your experience has been good that you recommend... More 

1 review
4 of 5 stars Reviewed August 20, 2016 via mobile

Read reviews before we went and there was good and bad, personally this was a great holiday, OK the hotel is a little dated but if you can see past the decor this is well worth a stay, especially if you've got kids. We went all inclusive and I gota say the food was awesome, everyday was a theme day... More 

Helpful?
Thank Adam F
Roc H, Director General at Hotel Roc Marbella Park, responded to this review

Dear Adam, First of all we want to say thank you for the time spent to write this comment, additionally, we take this opportunity to express our fond gratitude on your comments and highlights on the food. We would like to see you again in the future and have the opportunity to welcome you again in our hotel. Kind regards... More 

Essex, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 20, 2016 via mobile

Booked this holiday 2 weeks before we went and was a little worried as I had read some good and bad reviews. I can not fault the food there was lots of variety to eat every day and the evening sometimes had theme nights all the food was nice. The rooms are clean though very basic, no mini fridge or... More 

Helpful?
Thank flowa1980
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 11, 2016 via mobile

Please do not go to this hotel ! It's down as a 4 star ! I would not even give it a 1 star ! The rooms are appalling as you can see from pictures ! You can not sunbathe ! Everything is crammed on top of each other ! No umbrellas at pool ! Restaurant quite dangerous! Floor very... More 

Helpful?
1 Thank Jackie O
Roc H, Director General at Hotel Roc Marbella Park, responded to this review

Dear Jackie, First of all we want to say thank you for the time spent to write this comment. We are terribly sorry to hear your disappointment with our hotel. It is our main goal to achieve the highest level of satisfaction among our guests. Even so, we would like to apologise if you felt embarrassed some moments. Kind Regards, More 

Solihull, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 7, 2016

Just back. Ye , the resort itself was very very good. The kids pool was defo a hit with my child. I only booked this hotel for this reason but im glad to say im very happy with the actual resort itself. On to the food, ummm...... it was o.k. Could be better. The selection for kids was really poor.... More 

Helpful?
Thank M B
Aldershot, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 3, 2016

We stayed here for a week. We were a bit apprehensive when we read some of the reviews. However, we were worrying unnecessarily. The room was great, very large with everything we needed. The cleaners came in everyday and the rest of the hotel was kept spotless as well. The food was fantastic and I'm sure even the fussiest of... More 

Helpful?
1 Thank Maggielou642014
Roc H, Director General at Hotel Roc Marbella Park, responded to this review

Dear Guest, We take this opportunity to thank you very much for your feedback. It was a very detail feedback, and we really appreciate it, specially the highlights on the friendliness of our staff. We would love to have you back soon. Kind Regards, More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 3, 2016 via mobile

Terrible customer service . They don't answer the phone when you call . They are very slow . But the restaurant is okay, the food is quite a good selection . The room has ants though , this must be due to the climate . They are late to respond and the reception staff have a little bit of attitude... More 

Helpful?
1 Thank Jay13579
Roc H, Director General at Hotel Roc Marbella Park, responded to this review

Dear Guest, First of all, thank you for sharing your comment on TripAdvisor and for the time you dedicated to let us know your impressions about our Hotel. All the feedbacks we receive represent a very important tool to better understand the aspects we should improve in order to offer a great service. Let us express our profond apologies if... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 22, 2016 via mobile

Just returned from a 4 night stay after reading reviews before I went I wasn't looking forward to it....well I was impressed arrived staff very helpful....rooms lovely & cleaned every day.... The bar staff were great ask & get watever you wanted ...cocktails were fab.....There are 3 pools very inviting for adults & children... Food was normal all inclusive something... More 

Helpful?
6 Thank Michelle L
Roc H, Director General at Hotel Roc Marbella Park, responded to this review

Dear Michelle, We take this opportunity to thank you very much for your feedback. It was a very usefull and detail feedback, and we really appreciate it. We would love to have you back soon. Kind Regards, More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
With easy access to the AP7 Motorway, this all-inclusive hotel is located 5 minutes' drive from Marbella's Elviria Beach. It offers an outdoor pool, children's water park, and rooms with views of the surrounding woodland. Spacious and air-conditioned rooms at Hotel Roc Marbella Park feature a private balcony. Each one has a TV and a private bathroom. Safes are available for a fee. Hotel Roc Marbella Parks's buffet restaurant serves Mediterranean cuisine. There is also a bar where you can enjoy snacks, cocktails and drinks by the pool. The hotel has a games room with a table tennis table, and there is also a children's playground. There are 3 golf courses within 2 km of the hotel. You can drive to central Marbella in 15 minutes, and buses to Málaga and Marbella leave from just outside the hotel. ... more   less 

Additional Information about Hotel Roc Marbella Park

Address: Carretera Nacional 340, Km 192, 29600 Elviria, Marbella, Spain (Formerly Las Chapas Palacio del Sol)
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella > Elviria
Price Range: $63 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Roc Marbella Park 4*
Number of rooms: 332
Reservation Options:
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Also Known As:
Las Chapas Palacio Del Sol Hotel Marbella
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