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Oceanside Resort & Twin Towers

Traveler (23)
Room & Suite (24)
Video (1)

About

#12 of 13 hotels in Mount Maunganui
Location
Cleanliness
Service
Value
Oceanside Resort and Twin Towers offers premium Mount Maunganui hotel and apartment accommodation. You can't beat our superb location - we're nestled directly under the famous Mauao at Mount Maunganui and right opposite the beautiful main beach. Whether you are travelling to Mount Maunganui for a family holiday, business or corporate trip, or just for a weekend getaway - Oceanside Resort and Twin Towers has something to suit you. Our accommodation includes: • Resort Executive Studio guestrooms • Resort One Bedroom Suites • Resort Two Bedroom Suites • Resort Honeymoon Suite • Twin Tower 2 Bedroom Apartments with a garden, harbour or ocean view • Twin Tower 3 bedroom Penthouse Apartment Exquisite Location: Oceanside Resort and Twin Towers is ideally located for you to make the most of everything Mount Maunganui has to offer. From your accommodation you have access to one of the country's most popular surf beaches, a plethora of walking tracks up and around the dormant volcano, and wide array of cafes, bars and restaurants. Perfect for Conferences: We have a well-equipped Conference Room and Board Room available for hire - combine it with our hotel accommodation and you'll have a corporate event to remember! Onsite facilities include two heated pools, gym, sauna, parking, internet and cafes & restaurants with charge back facilities.
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Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Airport transportation
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Hotel links
Visit hotel website
42Reviews
2Q+A
4Room tips
Traveler rating
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Popular mentions
Extremely dated place, hospital like bathrooms that left you feeling like you should wear your shoes in the shower to. It catch something. Bed was VERY uncomfortable. According to reception this is due to a mattress topper which is a lie, I have one on my bed at home and it is
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Needs to be refurbished. In an executive studio. Perfect for wheelchair access but felt like it was a hospital room. Old shower and toilet. But... the location is perfect and the bed was very comfortable.
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DISQUSTING AND UNACCEPTABLE I had to make an emergency trip to the hospital mid pre engagement plans with my 6 month year son. I almost pulled the pin on the hole trip after the disqusting response received by receptionist. I rung at the earliest opportunity to cancel as I
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Response from OceansideResort, Guest Relations Manager at Oceanside Resort & Twin Towers
Responded 1 week ago
Hi Dan, Thank you for your feedback. Now for our side of the story... Firstly it wasn't you that had made the booking. You wrote this on behalf of your brother in law Matthew and we are truely sorry to hear about the situation as we have communicated to you before. Our policy for reservations made on Booking.Com is a non-refundable pay upon booking type. In saying that we are flexible when it comes to extenuating circumstances. When Matthew advised us of the situation with short notice, we offered him a credit of the same amount which he could’ve used for accommodation with us at any time in the foreseeable future. This he flatly refused. We are most understanding & sympathetic of personal situations that are out of our control and that is why we offered this. When Matthew first booked he made contact with us to change the date which we accommodated and also he mentioned it was for an engagement; so as we pride ourselves on superior customer service and exceeding the customer's expectations; we decided to give Matthew a complimentary upgrade to a beautiful ocean view suite! Aside from this negative review; over the past couple of weeks you have sent numerous follow up emails requesting a call from the manager which have gradually become more concerning and stressful for our team. We have made the decision not to ring you as we prefer email communication. After trying to reach out to you on a couple of occasions, it became clear to us that your approach was very aggressive in manner. Here at Oceanside, we understand that customers can be angry about the issues they have raised in their complaint. If that anger leads to aggression towards our staff, we consider that unacceptable and operate a “zero tolerance” approach. We did reply initially explaining the situation which you did not accept. After this you have sent a number of threatening & unreasonable emails. We stopped communication with you once we realised the aggression and threats you were making against our business and staff which ultimately left us feeling uncomfortable. Even after reading your intentions, we wish you the best of luck with your endeavours and once again apologise for the inconvenience caused to Matthew and his family. Warmest Regards, Oceanside Management
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Stayed for 3 nights. Don’t normally leave reviews. For the price I’d say, tired decor, tired staff, and the ironing board has been borrowed from my daughters play set. You can use it on the floor or in the sink. Almost checked out on the first morning, but was told I’ve have
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Two bedroom apartment in Tower 1 very spacious and had all the luxuries of home however very disappointed that the sauna and gym were closed and were not advised at time of booking. Pool area very basic and due to redevelopment of gym area not accessible for those staying in
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PRICE RANGE
$105 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oceanside hotel twin
LOCATION
New ZealandNorth IslandBay of Plenty RegionTaurangaMount Maunganui
NUMBER OF ROOMS
60
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