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Shangri-La at the Fort Manila

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30th Street corner 5th Avenue, Bonifacio Global City, Taguig City, Luzon 1634 Philippines
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1432)
360
Panoramas (68)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La at the Fort Manila
Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 18 hotels in Taguig City
Location
Cleanliness
Service
Value
Travelers' Choice
True to its brand name, Shangri-La, at the Fort, Manila, operates on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people. With its lifestyle hubs that reshape living, dining and shopping experiences, it is truly a dynamic destination for contemporary lifestyle and accessible luxury and a prime example of BGC’s motto - a Home of Passionate Minds. Enjoy the benefits of free cancellation when you book your stay at Shangri-La at the Fort, Manila.
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Room & Suite (269)269
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Kids stay free
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Non-smoking hotel
ATM on site
Butler service
Doorperson
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Centrally Located
Languages Spoken
English, Filipino

Location

Full view
92Great for walkers
Grade: 92 out of 100
242Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
1,128Reviews21Q+A100Room tips
Traveler rating
  • 775
  • 203
  • 58
  • 39
  • 53
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Popular mentions
mate723 wrote a review Jan 14
Bronx, New York28 contributions14 helpful votes
It’s always a pleasure to stay in any Shangri-La hotels. This time I stayed at The Fort, from the security, front desk staff, housekeeping, room service, everybody was exceptionally nice. The hotel followed the safety health protocols. I would definitely stay here again.
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Date of stay: December 2020Trip type: Traveled solo
1 Helpful vote
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Alvin Xtian N wrote a review Nov 2020
Pasig, Philippines48 contributions39 helpful votes
Horror of horrors checking in and out. It really was taxing checking in as I had to go through a bunch of emails to prove that we already paid for the voucher. I mean how can we pay for the 2 rooms without paying for the voucher first? Does it make sense? Wait there's more...
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Date of stay: November 2020Trip type: Traveled with family
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Francis Y wrote a review Oct 2020
Makati, Philippines55 contributions31 helpful votes
+1
We originally planned to celebrate our 5th wedding anniversary (Oct 10) and my 35th birthday (Oct 11) in the Shangri-La Boracay, though covid happened ☹️ Our airline cancelled our flight about a week before Boracay re-opened so we decided not to force ourselves to push through with the trip altogether. Since hotels have also just reopened their doors to local guests for leisure, my wife and I took this chance to try out the Shangri-La at the Fort. Just a little background about us, me and my wife are designers/contractors. My wifes family has always been fans of the Makati Shangri-La, while my family has always been loyal to The Peninsula Manila. I proposed at Makati Shang, we had our wedding reception at The Pen. As a couple we love trying out hotels, we’ve tried pretty much all the hotels around the metro. We’d like to think of ourselves as hotel connoisseurs. 😆 Fast forward to the present, a few days before our stay, we called the property to ask if there are any specific requirements for our stay so that we may prepare. We also asked if we could check in early, and we were gladly allowed to check in earlier than the usual. When we got to the hotel around noon (didn’t get to take advantage of the early check in as we had to take a Covid rapid test in the morning 🙁), there was no one in the front desk and concierge. We stood around for about 15 minutes until a roving guard noticed us waiting and radioed for someone to attend to us. We waited for about 10-15 more minutes and two front desk officers arrived, though it seemed like they were not aware that we were waiting. We then asked she could assist us to check in and she obliged (no apologies for the wait, though I think she wasn’t aware that we’ve been waiting for quite a while now). She was quite pleasant to talk to and she also greeted us for our anniversary and my birthday after she saw it on her screen. There was also a time that we were going out so we had to get a parking pass but again, no one was around and we had to have a guard to radio for someone to assist us. The check in process was a breeze and soon enough we were up in our room. As we always do, we check out every part of the room first. At first glance the room was really nice. The view of BGC (we were in the 26th floor) was aIso quite nice. I appreciated the room better in actual than in pictures. The bathroom wasn’t too nice though, I think the layout would’ve been better if the bathtub and lavatory counter switched places, much like the layout of most hotels. It also looked a bit bland compared to how the actual room looked. What really shocked us though was how the room was finished, it was really quite bad. For a hotel that’s barely a few years old, some of the finishes are quite falling apart. We also noticed that some finishes showed damage not from wear and tear but from poor finishing work (maybe rushed?). Wood veneers chipped, poorly executed patchwork, grout flaking off, loose toilet paper holder, extensively repaired hinges in some cabinets, very poor application of caulking, improper aiming of directional lights. I also didn’t get why the drawers were soft-close while cabinet doors were not. When I first used the handheld shower, the liquid that came out was brown and murky at first, good thing it was directed at the floor. Management should probably do a run of all taps and showers before guests use the room since probably a lot of the rooms were unused during the quarantine periods. It was also quite rainy during our stay and I noticed that there were quite annoying noises that could be heard from outside the building, specifically the sound of raindrops hitting the tubular metal outside the window, I have a video of this and I attached a photo of the tubular metal here on this review. The bed and pillows though were sublime. I miss sleeping in them. The couch was comfortable too, though a bigger and lower coffee table would’ve been better. When we arrived there were a total of 8 bottles of water in the room already which is very generous compared to others, though I wish that a coffee machine would be standard in all rooms (as I was informed that Nespresso machines were only equipped in the club floor.), most newer hotels of the same tier have this as standard (all Grand Hyatt rooms have Illy espresso machines; all Raffles rooms have Malongo; and all Ascott BGC and Discovery Primea rooms have Nespresso). Also even a little note to greet us for our anniversary and my birthday would’ve been greatly appreciated. In other hotels we’ve recieved a small cake at the very minimum. I loved the idea of having breakfast ordered online. It was easy to do although our first breakfast took quite a while to be sent to our room. We had to call to follow up twice. There were also a few mistakes in our order although probably it was because of a few requests I made. Breakfast the following day was better as it was served quickly and the server showed all our food first to make sure that everything was right. For our anniversary dinner, we had a table booked at the Raging Bull Chophouse thru the phone operator. Reservation was a breeze and dinner was fantastic. I loved the selection of wines. Still irked a bit by the knives though. This is our third time to dine at Raging Bull and still, the knives are not as sharp as we expected them to be, as those are supposedly a highlight experience when dining at Raging Bull. During our first try, we were with my MIL and uncle, we tried changing all our knives but all were not too sharp. This time we didn’t go through changing anymore as we were starving already. Haha Sorry if this review is quite long and if there were quite a few negatives that I pointed out, these are not meant to tarnish the property but instead to help you guys find ways to improve. The whole stay came out fair as there were highs and there were lows. Though this stay would not dissuade us from staying at the property again in the future. Hoping that things would all be better by then.
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from John Rice, General Manager at Shangri-La at the Fort Manila
Responded Oct 15, 2020
Dear mr_yamagooch, Thank you for taking time to write a detailed review of your recent stay. We appreciate all the comments that you've written and I will make sure to discuss each of them with the concerned department heads. I apologize that we fell short of your expectations during you and your wife's anniversary staycation. Should you wish to further discuss your experience, please feel free to drop me an email at john.rice@shangri-la.com, at your most convenient time. I hope you give us the opportunity to redeem ourselves by showing you the Shangri-La hospitality, we are known for, by welcoming you back to the property. Best regards, John Rice-General Manager
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Edward S wrote a review Sep 2020
Manila, Philippines3 contributions4 helpful votes
Upon enquiring whether employees got mandatory testing, the girl nervously replied they did. However, another employee informed me that none of employees have been tested for COVID and those who have, have had to pay for their own tests before resuming work. This is very concerning when all employees are residing together in the hotel.
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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Response from John Rice, General Manager at Shangri-La at the Fort Manila
Responded Sep 8, 2020
Dear Edward S, Thank you for your feedback and we are sorry to hear of your experience. Please be assured that we have stringent guidelines in place, and treat these situations seriously. Please contact me at john.rice@shangri-la.com, at your most convenient time, so I can get the full details and we will look into this immediately. Best regards, John Rice-General Manager
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Patrick O’Grady wrote a review Aug 2020
New York City, New York3 contributions
I came to the Philippines for a humanitarian purpose on July 4th 2020 and stayed at the Shangri-La hotel at the Fort Manila until August 7th. From being picked up at the airport to the hotel, I received 1st class accommodations. The staff is amazingly friendly and supportive of their guests every needs. All this during a pandemic. It was extremely emotional leaving Shangri-La because my fiancé Karen and I, forged such tight bonds with the front desk staff. I’m looking forward to going back to the Philippines as I’m planning to live there permanently. This is by far the best hotel I’ve ever stayed at. Patrick OGrady
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Date of stay: July 2020Trip type: Traveled as a couple
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PRICE RANGE
$174 - $358 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaTaguig City
NUMBER OF ROOMS
576
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Frequently Asked Questions about Shangri-La at the Fort Manila
Which popular attractions are close to Shangri-La at the Fort Manila?
Nearby attractions include The Mind Museum (0.08 miles), Bank Bar (0.2 miles), and Activefun Bonifacio High Street (0.3 miles).
What are some of the property amenities at Shangri-La at the Fort Manila?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La at the Fort Manila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La at the Fort Manila?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La at the Fort Manila?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Shangri-La at the Fort Manila?
Conveniently located restaurants include Samba, Ministry of Crab, Manila, and High Street Cafe.
Are there opportunities to exercise at Shangri-La at the Fort Manila?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La at the Fort Manila have an airport shuttle?
Yes, Shangri-La at the Fort Manila offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La at the Fort Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La at the Fort Manila offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La at the Fort Manila?
The staff speaks multiple languages, including English and Filipino.