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Traveler (1521)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Fort, Manila
Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 25 in Taguig City
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.0
Travelers' Choice
True to its brand name, Shangri-La The Fort, Manila, operates on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people. With its lifestyle hubs that reshape living, dining and shopping experiences, it is truly a dynamic destination for contemporary lifestyle and accessible luxury and a prime example of BGC’s motto - a Home of Passionate Minds. Enjoy the benefits of free cancellation when you book your stay at Shangri-La at the Fort, Manila.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Kids stay free
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Filipino
Hotel links
Special Offer:Fortnights at the Residences

Location

Full view
92Great for walkers
Grade: 92 out of 100
249Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
1169Reviews23Q+A100Room tips
Traveler rating
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  • 209
  • 66
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  • 56
Time of year
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Most Recent
Dane V wrote a review May 22
7 contributions
A bit overpriced, pool was decent. The bed is nice, pillows are soft but comfy. Breakfast reminds me of a supermodel I once dated; presentation was fantastic but distasteful. Staff is nice, room service is good, raging bull was very good.
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Date of stay: May 2022Trip type: Traveled
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded 3 days ago
Dear Dane V, Thank you for your feedback and we are glad you enjoyed the guest rooms, Raging Bull, and Room Service. We are sorry you weren't too happy with the breakfast at High Street Cafe. I would appreciate your comments regarding your breakfast experience to help us improve. Please contact me at amit.oberoi@shangri-la.com. Best regards, Amit Oberoi-General Manager
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Grace B wrote a review May 4
1 contribution
Not pet friendly. No tie-ups with pet hotels. Rooms (we booked 2) not clean, there are left over trash (ribbon and paper bags) from previous guests. Need to do something about staff running all over the breakfast area. Not safe for young guests.
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Date of stay: May 2022
Location
Service
Sleep Quality
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded 2 weeks ago
Dear Grace B, Thank you for your feedback and we are sorry you experienced these during your stay. Please know that we appreciate your comments, as we are continuously improving our products and service. Best regards, Amit Oberoi-General Manager
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lovetripsdd wrote a review Apr 2022
Quezon City, Philippines530 contributions163 helpful votes
As expected, the suite was spacious and beautifully designed. The staff also granted our request to set up a small cake for the birthday celebrant. What we were disappointed with was that we were told through their website chat that the Horizon Club Lounge would be open but when we arrived there we found out that it's been closed for 2 years already. That definitely dampened our birthday celebration. The staff too were kind of on their toes. They're still kind and accommodating but as if afraid to talk to you. Quite unlike the Shang serve pre-pandemic where they almost go out of their way to make you happier.
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Date of stay: April 2022Trip type: Traveled
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded 3 weeks ago
Dear lovetripsdd, Thank you for taking time to send us your feedback. We're sorry for the miscommunication over the Horizon Club Lounge. We continue to serve our breakfast at the High Street Cafe and offer cocktails at the hub for our suite guests. Please allow me to share your feedback with the time for further improvement. Nevertheless, We would like to wish you son a Happy Birthday. We look forward to welcoming you back. Best regards, Amit Oberoi-General Manager
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Karen M wrote a review Apr 2022
13 contributions
I got a very relaxing vacation, complete rest in a very cozy and clean room. They really have a huge number of guests considering the long weekend. In spite of these all, you can really sense that they are trying their very best to better serve their clients and for that reason, I would like to commend Joseph and Ram the Captain Waiter from the banquet, for the good service and hospitality. They are polite and accommodating. No doubt, they really deserve to receive a commendation because their manager’s service is really worth emulating. Thank you Manager Faith for being a role model to your staff. I can feel the stress and yet you still managed to render the best service by being on top of the situation. Continue to be a good leader!
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Date of stay: April 2022Trip type: Traveled
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded Apr 17, 2022
Dear Karen M, Thank you for your review. Please allow me to share your comments with the team. Faith, Joseph, and Ram will surely appreciate your kind words. It is messages like yours that inspire the team to give their 110% each and everyday. Thank you for cheering on the team. We look forward to welcoming you back. Sincerely, Amit Oberoi-General Manager
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asankaelise wrote a review Apr 2022
56 contributions11 helpful votes
The staff went above and beyond in making up for one tiny mistake when we had our anniversary dinner at Raging Bull. They sent us some yummy lemon cake and a bottle of prosecco for free! They also allowed us to have our breakfast taken in the room and also proactively offered a late check out (which we took advantage of course!) While I didn’t like the view from the room too much, everything inside the room, from the comfy bed to the opulent bathroom made up for it! I can’t wait to stay again!
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Date of stay: October 2021Trip type: Traveled
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded Apr 17, 2022
Dear asankaelise, Thank you for taking time out to write a review. I'm glad to know the team was able to recover from the slight hiccup in your anniversary dinner. I hope you enjoyed the entire stay and we look forward to welcoming you back. Sincerely, Amit Oberoi - General Manager
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Rihrih wrote a review Mar 2022
Philippines78 contributions3 helpful votes
It was our first time to here. We stayed for 3 nights before my partner heads back to USA. It was a great stay having a big room for just the two of us. We both enjoyed it. I wish we could get the same room again someday ☺️ The lounge in the 4th flr is very lovely and quiet while enjoying our cocktails and watching the beauty of the sunset. Breakfast buffet is just ok because there’s not too much choices. (Maybe because they’re still trying to catch up with the reopening). And also the level of customer service is not the same as before even when we stayed in Shang Mactan. I believe proper acknowledgment of the guest is the most important thing for us . Simple Guest Greeting from the staff must be addressed. We just hope next time we comeback everything will get back to normal or maybe more stable. Overall we will still keep on patronizing Shangrila Hotel The Fort our new home in the Metro💕. Highly recommended for travelers coz the hotel is also near the airport and you can find many restaurants along the area and even some inside the Shang the Fort property which is very convenient.
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Date of stay: March 2022Trip type: Traveled
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded Apr 3, 2022
Dear Rihrih, Thank you for taking time to write a review. We're happy to know that you were able to find your new home here in Shangri-La The Fort, Manila. We have taken note of your comments on the breakfast and guest recognition. Rest assured, I will share this for the team's improvement. We surely hope to welcome you back on your next trip to Manila. Sincerely, Amit Oberoi - General Manager
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Lynne gl wrote a review Mar 2022
Manila, Philippines52 contributions3 helpful votes
I never thought that our supposedly continuing honeymoon stay here in the Philippines will be ruined by this hotel. It started off in our arrival at the airport. We booked a hotel car to minimize stress in getting to the hotel. Despite my continuing updates to the hotel driver ( we had a delayed flight), we did not expect that the driver won't be able to meet us at the arrival. Imagine, us looking for the plate number (incorrectly given, they had changed the car without informing us) like looking for a GRAB car. Then, as we arrived, the manager Leanne just apologized and mentioned that they do not have a welcome service at the moment. Wow! We actually saw somebody from EDSA shangrila holding a placard when we arrived. I wonder if this hotel is really part of the Shangrila group. Their breakfast is also not worth going to. Very dismal choices like the one you go to a budget hotel. Additionally, with all the stress, I was hoping that the spa is open but no it is closed. I asked for the nearest spa, they managed to call me back after 40minutes. What a joke!
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded Mar 24, 2022
Dear lynnegl9, Thank you for taking the time to share your feedback. Please be assured that we are always committed to providing the finest service and facilities to our guests who hopefully will leave with many fond memories. However, it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. At your most convenient time, may we have your contact details via private message? We look forward to hearing back from you. Sincerely, Amit Oberoi - General Manager
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Jappy A wrote a review Mar 2022
1 contribution
We stayed there from 25 - 28 February 2022. It was an excellent stay. The room is awesome with a nice view of the city. I would like to commend Hisabel Alfonso for ensuring that i will have superb stay. I also appreciate the assistance of Carlo of Concierge and Smack of Lobby security. Kudos! 😀
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Date of stay: February 2022Trip type: Traveled
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded Mar 2, 2022
Dear jappya2022, We appreciate you, taking time to leave us a review in TripAdvisor. I'm delighted to know that you enjoyed your stay with us. Hisa, Carlo, and Smack will be happy to know of your commendation. Looking forward to your next stay at Shangri-La The Fort, Manila. Best regards, Amit Oberoi-General Manager
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Jan Eric R wrote a review Feb 2022
Binan City, Philippines33 contributions
+1
Had a leisure stay here with my family last Feb 25, 2022. We booked an Executive Suite (2817). Thanks to Ms. Eliza who did our seamless check-in and oriented us with the hotel’s amenities. All the staffs we met are courteous and helpful. The suite is spacious, interiors are very luxurious and room smells great! They offered us complimentary cake and banner as we are celebrating our wedding anniversary, as well as welcome treats and hygiene kit. The bed is comfortable with fresh linens. The marble-cladded bathroom has bath tub, shower room and premium toiletries. The property has a huge health club (Kerry Sports), which I think the largest I’ve seen in a hotel. They have lap pool and kiddie pool but advanced booking is needed. We loved the high tea at the High street lounge, it has different pastries, canapes and comes with wide selection of teas and coffee. The only thing that needs to improve is the breakfast buffet, we are underwhelmed by the selection, especially that we have dietary restrictions due to our religious belief. When you compare it with other luxury hotels in the Metro, the breakfast in the High street cafe is subpar. Overall, we enjoyed our stay, we love the room and its amenities! We will definitely come back!
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Date of stay: February 2022Trip type: Traveled
Room Tip: Lower your expectations in their breakfast buffet
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded Mar 2, 2022
Dear janricrivera, Thank you for taking time to write a review. We're happy to know that you enjoyed your stay. We will definitely let Eliza know that you appreciate her efficiency and hospitality, she will be delighted. with your comment. We have also taken note of your comment on the breakfast. We hope to welcome you back soon. Best regards, Amit Oberoi - General Manager
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orange tiger wrote a review Feb 2022
Makati, Philippines17 contributions4 helpful votes
Great service from almost all staff especially Drew from front desk. The people in raging bull always helpful especially the chefs. 5 out of 5 for rooms and service from guards to housekeeping. 2 out of 5 for the basement parking. there were lots of trash from swabbing.
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Date of stay: November 2021
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Response from Amit Oberoi, General Manager at Shangri-La The Fort, Manila
Responded Feb 21, 2022
Dear tiger_orange7, Thank you for dropping a feedback on our page. We're happy to know that you enjoyed your stay with us. We'll definitely let Drew know you appreciate the hospitality he's shown. We have also taken note of your comment on the cleanliness of the basement parking, which has been addressed by our housekeeping team. We look forward to seeing you soon. Best regards, Amit Oberoi-General Manager
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PRICE RANGE
$243 - $313 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaTaguig City
NUMBER OF ROOMS
576
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Frequently Asked Questions about Shangri-La The Fort, Manila
Which popular attractions are close to Shangri-La The Fort, Manila?
Nearby attractions include The Mind Museum (0.08 miles), Bank Bar (0.2 miles), and Activefun Bonifacio High Street (0.3 miles).
What are some of the property amenities at Shangri-La The Fort, Manila?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La The Fort, Manila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Fort, Manila?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La The Fort, Manila?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Shangri-La The Fort, Manila?
Conveniently located restaurants include High Street Lounge, Ministry of Crab, Manila, and High Street Cafe.
Are there opportunities to exercise at Shangri-La The Fort, Manila?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La The Fort, Manila have airport transportation?
Yes, Shangri-La The Fort, Manila offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Fort, Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Fort, Manila offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Fort, Manila?
The staff speaks multiple languages, including English and Filipino.