The Crane Resort
Diamond Valley BB18079 Barbados
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About
#8 of 17 resorts in Barbados
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.0
Since 1887, The Crane Resort has overlooked the pink sands and turquoise waters of Crane Beach - one of the top 10 beaches in the world as rated by the Lifestyles of the Rich and Famous and most recently named the "Best Beach in the Caribbean" by USA Today's 10Best Readers Choice 2015. Set on Barbados' beautiful South East coast, the oldest operating hotel in the Caribbean has effortlessly married the old-world charm of its past, to all the 21st century amenities and services expected by today's most discerning travellers. Guests are spoilt for choice with ultra-spacious one and two-bedroom suites, and three bedroom penthouses, many featuring lush gardens, private pools and rooftop terraces. There are also several fantastic dining options, including Zen, the No.1 Zagat rated restaurant in Barbados, which features Thai and Japanese cuisine, L'Azure which offers Caribbean delicacies with an international flair, The Carriage House which offers poolside favourites, D'Onofrio's, the Italian restaurant and The Grove Bar and Grill on Crane Beach which offers light grilled fare. The centre-piece of it all is The Crane Village - 55,000 sq. ft. of retail space complete with duty-free shopping, a Jazz bar, open-air dining, a fitness centre, day spa, an art gallery and the newly opened Calypso Kid's Club catering to younger guests. Guests also enjoy complimentary WiFi in all guest rooms and around the resort - even on Crane Beach - and complimentary long-distance calls to most international destinations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Electric vehicle charging station
Secured parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Outdoor dining area
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Air conditioning
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Location
Diamond Valley BB18079 Barbados
The Crane Resort
Getting there
Somewhat walkable
Grade: 57 out of 100
57
Grantley Adams Intl Airport
4 mi•
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32 Restaurants
within 5 miles
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We arrived at the Crane resort December 6th. I booked two separate reservations and completed the checkin prior to arriving with the list of guest to each room. On arrival I realize they had the rooms mixed up. I was greeted with the most attitude from the night manager who then offered the move the guests that have already been settled in the wrong room. No one at the from desk seem to know how the reservations were mixed up or room any accountability for anything. I arrived to celebrate my birthday and paid over 10k for two rooms which didn’t even have the basic bottle water in any of the rooms. My guests were told to drink tap water. I ask to receive contact for the GM and was told the manger is acting in place of the GM. The grounds are beautifully kept but the staff definitely could use some training in service. For the price of this stay it is definitely a waste of money and I would not recommend this hotel. I have never encountered such terrible service in all my years of travelling. …
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Date of stay: December 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
The crane resort is, in a nutshell, fantastic! We were looked after right from the beginning through to the end of our stay, nothing was too much trouble and everyone was amazingly friendly. The grounds and pools are beautiful, the gardens are so green and pretty, the pools are great! Was so nice to have the choice of an adults only pool too. The beach was our first experience of a barbados beach when we arrived in the evening.....stunning!! It's on the Atlantic side so it's much more wild than some of the other beaches but in my view that makes it more fun playing in the bigger waves! 😁 The breakfast buffet was really nice, great selection and plenty of juice and teas/coffees . We had pizza one night at the 1887 bar which was nice and we also had dinner one night at the Italian, again it was a really nice meal. Our room was amazing! Huge! Kitchen, dining area, lounge, huge bedroom and bathroom, loads of storage and the view over the gardens and sea was the best we have ever had. What makes the crane the best though is the people, every single person was friendly, helpful and so genuinely interested in helping you out, it makes all the difference. Tip....to save getting a taxi everywhere, especially anywhere towards bridgetown, there is a bus stop right outside the hotel, go to the one that says in to city to go to bridgetown, on the way back go to a bus stop that says out of city and get on the bus heading towards Sam lords castle. Thank you so much for a fantastic stay, we hope to be back soon!! Vicki and Jon …
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
Helpful
Response from Crane Barbados, General Manager at The Crane Resort
Responded Feb 17, 2022
Dear VickiL781, Thank you for sharing this wonderful review. We are thrilled that you thoroughly enjoyed your stay with us. We are happy that you enjoyed our dining offerings, rooms and amenities. We are especially happy that our wonderful staff added to your great experience with us. Our dedicated team is one of the many reasons that guests return to resort year after year. It was certainly our pleasure to host you and we look forward to welcoming you when you return in the future. Warmest regards, Chris Forbes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Firstly I would just like to lay the foundations for this review. We have been owners at the Crane for 10 years. The enclosed review is given by owners that have a property management company that service high end properties in Europe. So not a "rant" from a uncompromised guest, it comes from a company with 14 years in the hospitality business, who deal with all things client service at a high level and expectation. I would also like to say that we have paid around 20,000 USD into the running of the resort. (not mention the purchase price.....our choice) As above we have owned at the Crane for the best part of 10 years and have seen changes in those years. I am not against change..........if it is done correctly, in fact when the owners decided to sell out to the Hilton, in my own head and against the some of the old owners opinions I was willing to embrace it how wrong I was!! On my arrival the resort this time I had a distinct feeling of being rundown with lack of investment, especially around the bar in the centre of the "village". Insufficient cusions for chairs, the TV was missing above the bar with just the bracket showing, etc,etc. It just felt neglected. In previous yearly visits we always noted the amount of gardeners that were attending to the grounds, not this year. Although not unruly the grounds lacked attention in some quarters which reflected the lack of dedicated labour. Then there is the swimming pool(s). Tiles missing (bacteria catching), on one occasion I found a cleaning fitting (pipe) on the floor of the pool. The water was out of condition some days, cloudy at best, scummy at worst. I wish I had had my ph tester with me...........oh sorry part of my property management duties is keep pools in pristine condition for holiday makers both on a chemical,engineering, and cleanliness level, again the pool areas and there management are lacking giving an atmosphere of being rundown and neglected. I should have done it to back up this commentary up but if anyone has the confidence or expertise to do it why not ask for the recorded and signed maintenance and chemical balance of the pool water. Chlorine/disinfectant levels and ph readings. So to our personal areas. I will repeat we have comitted to the Crane for the past 10 years and as it stands for the foreseeable future under our purchase agreement. We actually felt that our apartment had not been used for a while, I could be wrong but we had so much missing from the apartment on arrival, it had the feeling that it had been used as a rolling storeroom for other apartments. Here is a list of what was missing. Juicer, Oven gloves, tea towels, Plug for the kitchen sink, Sponges(Sink,washing up), Pyrex oven dish, Frying pan, Garlic press, Chopping boards. It took 2.5 weeks to get this corrected to the right standard. (We were in our apartment for 3 weeks. So more or less every day we had to report something either for the first time or again and again and again.) To add to this there were tiles off the wall in the kitchen, one of the sockets didnt work in the kitchen, washing machine faulty. (The washing machine was attended too fairly quickly Bajan styly, but was an acceptable resumption). To finish this section of the review off we then had cockroaches in the apartment. Not an infestation but enough to be disconcerting. Moving to service levels, in the food and beverage areas. Absolutely unacceptable for "A luxury resort". Bar service slow, especially around happy hour. I did begin to wonder if it was done on purpose so you could not take advantage of the offers available. In fact we were actually conned on one evening, so be careful. At happy hour there are two drinks menus. The Happy hour menu (Limited choice) and the normal drinks menu. On one particular evening there were no HH drinks menus available at the table so we assumed that they had scrapped it for that evening or just moving forward had decided to lose that option. We ordered two cocktails that apparently were not on the HH menu (Not presented or mentioned) so when we paid the bill we were charged full price for those two drinks. We decided to challenge the bar manager about this and he was rude saying it was our fault for not asking for the HH menu so basically making it our fault. He walked off saying he didnt wanted to discuss it anymore. Unless he has changed rota he seemed to be in attendance on a Wednesday night so watch out for him. Bar staff dancing in the bar "jerking" and also constantly on their mobile phones does not reflect good customer service. Taking orders on serviettes, scribbled down, not proper order pads does not reflect to good either. Back of a cigarette packet comes to mind. Towards the end of of our 4 week tenure I must say the waiting staff and their attitude did improve..........Credit where credit is due. Food on resort...............1887 terrible. I will enclose a photo of the Prawns we were served up at 20 USD! D’Onofrio’s..............Terrible at the table, could not eat the Gnocci, discusting. Reservation system on resort terrible for this outlet. The only good food we had was the Pizza's (served at 1887), again credit where credit is due. Carriage bar by the pool is your best option for quality of food but this is relative against the other food options and limited. Long wait and overcooked burger for me........why ask how I wanted cooked when it was delivered well done, why ask as this was not my option of choice. We dined out on a few occasions and that is what I would recommend you do to get quality. Dis ol house, a short taxi ride away, Atlantis, bit more of an adventure, or to be honest look up Delons Roti just around the corner. Decent basic food, well cooked, cheap beer 4 banks for 12 BBD. No complaints and everyone makes you welcome. Especially on a Friday night! I have stayed in many a hotel across the world for work and play and I am Au fait with checking hotel bills on check out. The Crane is another experience. Watch out for extra charges, Air conditioning for one. They attempted to charges us for this utility even though we didnt use it! "It was on when you entered the apartment". "Yes it was and we turned it straight off! Your housekeeping turned it on not us!!" We do not like using A/C especially in a complex like this. Lets face it, the maintenance schemes dont excude confidence do they? As mentioned above, pool, washing machine, electrics in kitchen, tiles off the wall. There are many issues that can arise in A/C systems if not maintain correctly and looking at my list above I am sure you will agree there are issues in maintanance on resort. On check out they also tried to charge us for the bill built by the previous occupants of the apartment we were in. For goodness sake please get your systems in order. How long have you been doing this. Since 1887 you profess, surely you can do it by now to all's satisfaction. I brought most of our issues to Caro Brathwaite-Forde, Director. Who in hindsight played lip service to me. Although she did employ "Tennyson" to help us, great guy look after him resort, she did not move forward with our complaints about the hospitality and did not offer any explanation or compensation against our bad experiences, not even a free rum punch! She just said she was waiting for an explanation from the food and beverage manager. Needless to say that was not forthcoming...........poor show! There are many issues at The Crane. Management, Financial, Customer service etc. It is of no coincedence, in my opinion that this lines up with the sell out to the Hilton. The old school dynamic of a resort where you go to dissapear, the Cranes ethos not mine has dissapeared. The Crane is moving into a corporate world without the systems to back this up. The resort is a confused conundrum at this time. I fear for the Crane and our investment as the new resort at Sam Lords Castle (Wyndam) will blast The Crane of its beautiful cliff!! …
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
TA tell me this is my 94th Tripadvisor review. And looking back at old reviews I give lots of praise when it’s due, I give the good and bad points when it’s a mixed experience, and I criticize constructively when things are not as advertised or expected. So with great sadness, here goes. Apologies for the length of this – it’s a bit of an essay I’m afraid. We’ve been coming to Barbados in November for about 15 years, and to the Crane for nearly 10 years. Barbados is expensive – next week a one or 2 bedroom with a private pool at the Crane is 3000-7000GBP. For just ONE week! With no food! Not even breakfast! This is advertised as luxury and the price tag is certainly in that category. However, quite a few people staying at the Crane are not paying the rack rate. They have invested some capital – a little more than 10kGBP for an off peak week and paid a little over 1kGBP a week annual charges per week either for fixed weeks in a preferred unit or to buy points to use to book from the varied accommodation with varied dates. It’s a good deal compared with hotel prices on the island. We worked hard for years, were lucky enough to have some “mad money”, and originally bought Crane points, and then switched to a fixed unit and fixed weeks. I’ve reviewed the Crane several times over the years, and positively. Then in 2019 we were suddenly told “our” lovely unit would not be available to us for some years because additional units were being built and added to that building. The thing that really got to us was we couldn’t agree in advance what the replacement unit we would be in would be whilst the building work was happening. After we’d invested a fair chunk of capital and paid all fees promptly……they’d just put us somewhere of their choosing and we would have to put up with it! Simultaneously Hilton Grand Vacations were moving in and seemingly buying up lots of room capacity at the Crane. We had a meeting with the owner, a new and fair-but-not-generous exit strategy was put to us (I suspect Hilton wanted our accommodation and weeks), and (thank goodness) we took it. We got a chunk of Crane points, didn’t have to pay annual fees, and we had 5 years to use the equivalent of 2 weeks a year, and then the agreement ends for both parties The pandemic meant we were unable to come for a while of course, so for the past few years we’ve stayed for 3 weeks, had a 2 bedroomed unit with a pool instead of a 1 bed unit, and brought friends and family to enjoy Barbados with us. I will list the good stuff about the Crane later. But sadly, for the last two Novembers we have experienced such poor levels of service that staying at the Crane can only be described as a project with many challenges. A few examples:- - Last year I booked an airport transfer for our arrival. If we fly from London (there aren’t many other options when the Crane only does Sat-Sat bookings) its 2 days of travel for us. We are tired and jet lagged, and someone meeting us, taking us straight to the Crane to check in and relax makes all the difference. Last year the transfer didn’t turn up. We took a taxi from the airport kiosk, the taxi was ramshackle, the driver went far too fast, we didn’t think he was safe, but we did get there. I told the Concierge about the non-transfer, didn’t get much of an apology, and then when we came to check out the charge for the (non) transfer was still on the bill. I wrangled for quite a while before that charge was removed. So this year I (foolishly) booked another airport transfer. I specifically mentioned the previous year’s non-arrival and asked for the transfer this year to be assured. And of course there was, for the second year running, no one to meet us. The Crane promotes this airport transfer booking in its advertising. There’s even a special booking form on its website. We were lucky; a local taxi driver played the Good Samaritan and phoned the Crane for us. We waited an hour in a tropical rainstorm (after 2 days travelling) and eventually a car did arrive. Four days later I got an email apologizing for the “delayed” arrival of our transfer. It was not “delayed”. There was no transfer at all until the Good Samaritan stepped in. As an apology we finally got a plate of fruit (mostly melon), and the worst bottle of wine I’ve tasted since I was an 18 year old, and very poor university student. It was fit only for cooking. During our stay I spoke to several other guests who had also had booked airport transfers that had not turned up; some of them were still waiting for their room 2 hours after the advertised check in time. - Booking rooms with Crane points requires a lot of work. This year it took me 9 months and 54 emails plus a video call with a manager to get something like a configuration that suited our party, and even then we got rooms allocated on arrival rather than prior confirmation. If you look at reviews on Booking.com you’ll get a fair impression of the variable quality of the accommodation at the Crane. Some is lovely. Some isn’t. Note that lots of positive Crane reviews on TA are from people with very few other reviews, often one. Draw your own conclusions. I made it clear we were not going to be staying in a battered unit overlooking the trash cans, and to be fair what we eventually got was good. Everything worked in the 2 bed with garden pool in the Park, and the 2 bed with ocean view and plunge pool we moved to for week 3 was rather splendid. The ocean was indeed viewable, and there was lots of space. But talking to other Crane owners, the considered opinion was that Crane owners were a lower priority now than e.g. Hilton customers when it came to booking accommodation. - However splendid the ocean view was, housekeeping went downhill in week 3. It was day 4 before we got the appropriate number of towels, and any bathmats or oven gloves. These are not just “nice to have”. We’re not young anymore. Slipping with a wet foot on a marble floor coming out of the shower is potentially catastrophic. One night as we are heading out at 7pm my daughter’s bed had been stripped but not remade with clean bedding. Apparently, there was a shortage of sheets. If we were in an AirBNB down at the Gap they’d have sheets on the bed. Handling hot dishes with one of our few towels as a makeshift oven mitt? The last housekeeping visit was at 9pm when we are eating dinner. It sounds petty, but at these prices, how is any of this acceptable? - At a resort, you’d have thought they’d have a system for booking restaurants. They do. But it doesn’t work. The 2nd night I booked electronically at the Italian (D’Onofrios). We wanted to treat some friends who were on resort. Food has been very good in previous years (see my previous reviews). We had a drink and then walked to the restaurant, only to find we were not booked in. Not good, but they found us a table. We were then served the worst meal I have ever eaten in a restaurant (and I’m pretty old and have eaten in lots of restaurants). Our friends left lots of theirs. No one asked us if there was a problem when they took the plates away. It’s not just us. Read other recent reviews. “Let’s try eating at L’Azure then” I say, trying to keep spirits up. I go in person to book for the following night (and have witnesses, not trusting electronic bookings now). I see the booking being written down. We roll up the next night at the appointed hour……..and you guessed it, no booking. How does that happen? They found us a table. The food was good. But we then gave up booking to eat in restaurants. We went on spec and hoped for the best. The Bar food in 1887 was limited but good, as was the Carriage House – if you’re prepared for up to an hour’s wait after ordering before the food comes.. - Last year we had cockroaches in our 2 bed garden with pool in the Park. It’s 10pm at night, I’m 70 years old, and I’m playing whack-a-roach with a flip flop (in front of the friend we’ve “treated” to experience our “luxury” resort). “It’s the tropics, these things happen” we say, but I report the infestation at 8am the next day. At 1pm nobody has responded. Eventually after several more requests we get sprayed. A few days later, more roaches. Again, 5 hours before anyone responds. Management “gave” us a few Barbadian dollars as room credit as an apology. When we’re checking out, they haven’t been credited. More wrangling. - The gym hasn’t had a refurb in 5 years. There’s just the two treadmills left and they weren’t always working – this year one actually stopped suddenly when I was running on it. Fortunately I wasn’t injured. The one elliptical clunks when in use. The one static bike was broken the entire 3 weeks. The one rowing machine has had the seat fixed on the wrong way round for the entire 5 years it has been in the gym – I do keep telling reception, but there it is again the next year, still the wrong way round. How we laugh! The gym toilets blocked (offensively) twice in 3 weeks. Note the prices here folks, at this “luxury” resort. And the Crane say their gym is a “state of the art facility”. It isn’t, and to say that is a complete misrepresentation. - I could go on and on. Paying our room charges with our own Crane points in this our last year has been so problematic I had a meeting with Crane management and we set out a 4 stage process for the mostly new staff on reception. Sigh. It didn’t work. At final checkout you’d have thought I was the first ever guest to attempt to pay with Crane points. Perhaps this is because I’m told many of the old staff have been very unhappy and left, some going to the new Wyndham resort 10 minutes up the road. It seems there are some Crane owners challenging the accounts and the way expenses have been paid to higher management. The general manger has left. We are far from alone as Crane owners leaving. - But finally there is one last problem that I have also spoken to the Crane management about. We’ve had clothes go missing from our room. A few years ago, two lovely dresses of my wife’s. Then on another occasion an expensive Gant shirt of mine of which I was very fond. This year – a pair of my shorts, 2 new and expensive T shirts and 2 pairs of my socks!! Over the years, maybe 250-300GBP worth of clothes. You might think we mislaid them, left them in a drawer or the washing machine. But we are meticulous. We both sweep rooms 3 times after we’ve packed everything. This year I realised the shorts were missing at the end of week 2 when packing to move rooms, spoke to management, they didn’t do anything, and they haven’t been “found”. It’s a horrible thought, but I have to seriously wonder whether there is a security problem. I don’t know how you keep tabs on whether all your clothes are still there in your hotel room when you are on holiday. The point is, surely you shouldn’t have to even think about it. I did say I’d list the good things. Crane Beach is currently glorious. Pink sand, waves, no seaweed. Early morning wave jumping followed by a coffee from the Coffee Shop is just glorious. Some of the accommodation, if you are persistent and assertive, is actually spacious and mostly good. From other reviews, it seems others agree that it’s not worth 3-7kGBP a week though. We like the full kitchens and for years have combined some simple self-catering with some meals out. A local taxi (we used our Good Samaritan for lots of things this year and tipped him well) will take you to the local supermarket, wait for you and you bring you back with shopping. It’s an experience in itself. We again hired a decent electric SUV from Go Car at a fair price via the concierge, and the Crane had a charging point that was mostly available. Hunte’s Gardens, Bathsheba, North Point and the whole of the east of Barbados are just gorgeous and far far better for the soul than the over-priced, traffic-jammed mess the west coast has become. Every day we were at the freeform pools someone came round taking drinks orders – the one lovely touch that felt like luxury the whole three weeks, and much appreciated – even if the “glasses” were necessarily plastic. So for us, it’s a case of “Some people are on the pitch, they think it’s all over…..well it is now”. Our Crane points are used up. If you’re still reading this, you’ll understand why we would never, ever return. Even for free. I genuinely hope the new manager, whoever that is, can turn things round. Because we still have a lot of affection for the Crane, for other owners, and for some of the more cheerful staff who work there. (The grumpy or frankly obstructive staff need weeding out by the new management. There’s a 12.5% service charge added automatically that under Barbados law has to be distributed to the staff evenly; but I didn’t add a tip for anyone the entire 3 weeks, and I’m someone who likes to acknowledge good service). If you’re visiting or if you’re still an owner, I hope your stays are better than we’ve had recently. But for us, it is actually a huge relief to be planning to stay elsewhere in Barbados next November.…
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Date of stay: November 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The staff are the ones that make this resort even worth visiting, the rooms are big but when air conditioning doesn't work and you notify the front desk two days in a row, their solution is bringing fans into the room. needs major renovation. beautiful property but stilll when your hot, your hot. i don't recommend this resort
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Room 511, No hot water, No air conditioning, private plunge pools filtration system broken, black mold everywhere, dirty, garbage piled up outside, exposed electrical wires, No customer Service to help
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Old and tired Resort, with the worst customer service i have ever experienced.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Positives: Resort grounds are beautiful. Room was very nice. Beach is spectacular. Zen restaurant was above average and was a great dining experience. Negatives: Horrible value. This was some of worst service we have ever received. It started when they messed up our airport pick up which caused us to wait 45 minutes at the airport and they provided zero apologies. Next our room was not ready at the 4:00pm check in. They provided a free rum punch as an accommodation, but when my wife said she preferred water, they charged her for it and we had to wait 10 minutes for the bill. Next there were literally zero lunch food option available for from 11:30am to 1:30pm due to being short staffed. On our last day we went to Carriage house and were the very first guests seated at 11:00am. Half the menu was unavailable…and when we did order basic salads it took 35-40 minutes with our server no where to be found. For the price of the rooms, we expected much more.…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Crane hotel is one you must visit. Friendly staff, excellent food, nice clean pools. And a fantastic view. I enjoyed my stay and I will make this my number one hotel in Barbados. The Beach is clean.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Crane is the place to be. Very friendly and helpful staff. The food is good. Its a home away from...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Crane Barbados, General Manager at The Crane Resort
Responded 2 weeks ago
Dear 300camillec, Thank you for sharing this review. We are happy to note that you thoroughly enjoyed your stay with us. It was certainly our pleasure to host you and we look forward to welcoming you again in the future. Warmest regards, Simone Lashley Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a nice resort with gorgeous views of the ocean from nicely appointed rooms in an impressive resort complex. Beach access, five pools, seven restaurants and cafes. You can leave the property to other restaurants and tours and attractions if you wish.
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Date of stay: November 2023Trip type: Traveled as a couple
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Crane Barbados, General Manager at The Crane Resort
Responded 2 weeks ago
Dear 367rick, Thank you for sharing this review. We are thrilled that you enjoyed your recent stay with us. It was certainly our pleasure to host you and we hope to welcome you again in the future. Warmest regards, Simone Lashley Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, staff friendly and always say hello (yes I know they are told to but they manage to do it in a way that seems sincere) the hotel and complex is really well kept. House keeping do a nice job, yes sometimes they forget something or the towels come later in the day but if you ask they will do. The Restaurants on site, the buffet breakfast is okay, changes a little daily. It's not amazing but good enough. The Italian was so nice and great service. The Asian restaurant was hit and miss but service and waiting time was just appauling. The beach at the Crane, wow! I have never had such a relaxing time. Drinks service at the beach was fantastic. The beach itself was beautiful sandy beach and if you go at the right time with little to no seaweed was perfect. We had to move rooms 321B as it was right at the corner of the bar with mediocre live music and it was just far too loud. Block 9 Windward was a much better location. The bad bits from me, where was the Carribean feeling? No local food, no local music, I know it is a resort but I want to feel like I am in Barbados even on the odd day I don't leave the hotel. Be aware of the pictures of the pools at the hotel. All but one are only 3ft deep.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Venture out to local places.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Crane Barbados, General Manager at The Crane Resort
Responded 2 weeks ago
Dear Yarnac, Thank you for sharing your feedback; it is important to us. We are happy to note the areas you enjoyed. Please be assured that we have noted your suggestions for improvement and these will be discussed with the relevant teams. It was our pleasure to host you and we hope to welcome you again in the future. Warmest regards, Simone Lashley Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Diamond Valley area.
PRICE RANGE
$387 - $772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the crane residential hotel saint philip, crane hotel saint philip, crane saint philip, crane barbados, the crane barbados, crane hotel barbados, crane resort barbados
LOCATION
CaribbeanBarbadosSaint Philip ParishDiamond Valley
NUMBER OF ROOMS
306
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Claim Your ListingTHE CRANE RESORT - Updated 2023 Prices & Reviews (Diamond Valley, Barbados)
Frequently Asked Questions about The Crane Resort
Which popular attractions are close to The Crane Resort?
Nearby attractions include Foursquare Rum Distillery (2.5 miles), Bottom Bay (2.5 miles), and Crane Beach (0.03 miles).
What are some of the property amenities at The Crane Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Crane Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Crane Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Crane Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Crane Resort?
Conveniently located restaurants include Cutters of Barbados, Le Shack Restaurant And Bar, and Dis Ole House.
Are there opportunities to exercise at The Crane Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Crane Resort have airport transportation?
Yes, The Crane Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Crane Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Crane Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Crane Resort?
The staff speaks multiple languages, including English and Spanish.