Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Languages Spoken
English, French, Russian, German and 1 more
Location
D400 2013, Mustafa Kemal Blv 293, Elikesik, Alanya 07400 Türkiye
A very economical hotel, really not worth 4 stars, the rooms smell of mold, the staff is rude, one night the waiters had a fight in front of everyone. There are few sunbeds by the pool, if you don't get a spot early in the morning, you will be without a sunbed all day. The coast by the sea is rocky, we fell several times while boarding, came back with bruises, swimming is dangerous because the waves beat you into the rocks. The food is poor, the drinks are very poor. There is a mess everywhere, uncollected dishes, dirty tables, and poor dishes. There is almost no animation, I do not recommend going to this hotel because the price-quality ratio does not correspond to reality.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:have your own towels, have water bottles, don't go ashore without water shoes, it's very slippery.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel rooms are small with only 1 pillow and 1 sheet per person, Air Con is good, there are TVs in the rooms but no signal so cannot use, bathroom is adequate. Staff are not friendly towards the English and have double standards! The food is beyond poor! Worst I've ever had in any all inclusive, you really do get what you pay for here! The choice is poor and barely warm, no ice cream and never have enough plates or cutlery it also does not have any description of what the foods are and I will not eat if I don't know which animal I am eating! Drinks are only Efes, Wine, vodka or whiskey, soft drinks coca cola, Fanta, sprite, water and juices. You do not have the option of a cocktail and all drinks are served in small plastic or paper cups even through mealtimes. Snack bar is only open 3 - 5 and is on the beach front so a nice view but very little choice, it is advertised as a kebab place but I'm yet to see any kebab. I would advise any English to not book here but if you do then expect to eat out, a taxi to Alanya cost €13 where there are an abundance of restaurants and shops, clothes are very cheap but restaurants and drinks are roughly the average price of the UK.
Water slides are only open for a few hours per day, roughly 10-12 then 3-5, I say roughly as this so far has changed day to day.
Mini Disco is adequate for the little one's again roughly starting around 9pm for 30 mins
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Don't bother booking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms were cleaned daily and towels changed daily too. The front and back pools are decent, although the beach isn't brilliant in terms of size and a bit stony. It is extremely difficult to get a sunbed unless you are up at dawn, and there simply isn't enough for the size of the hotel. The food and all inclusive is pretty average. The food is very limited in choice and variety, although it was always fresh. Breakfast poor- limited cereal, no pastries, lots of salad!!! gave it a miss many days as wasn't worth going, Lunch very similar to breakfast-same salads not much choice, and evening meal a repeat of other two meal times with limited choice. Very little choice for childrens meals too. We ended up going out a few times for meals or eating snacks bought outside the hotel. The snack time was 4-5 and again was very poor, nuggets, chips, spag bol, dry cake!! Other times we have been on all inclusive packages the snack bar has been open all day doing burgers, chicken wraps, ice creams, toasties, pizza slices. The back pool bar only serves beer and no other alcohol, the front bar only beer and wine in the day, bringing spirits on in the evening. Again very limited. To sum up rooms decent, pools decent although lack sunbeds, food and drink options poor and the hotel has a lot to learn and change to meet all inclusive expectations. First time i have actually lost weight on holiday!!!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Sunbeds limited, need to be up early.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I just checked in the hotel we waited nearly 30 minutes just to give us the cards and the wristbands we enter the room we find the dirty sheets and towels literally with dirty spots and the food was terrible like they got only frozen food and vegetables they say 24h food (we got the ultra all inclusive pack) you go the döner he says i don't have food anymore same for patisserie. It's literally the worst hotel i've been in i do not recommend it dosen't deserve the 4 stars. They got only a good thing the beach is like 100 meters you go through a tunnel but you find that everywhere.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The services are so bad, on the first day when we arrived we were greeted by someone who had no idea what his doing and put us in a room where 2 people were already accommodated, we had to go to the reception to ask for another room , was embarrassing . Nothing was explained to us because the staff does not speak English, they spoke to us in Turkish during the whole stay and they didn't even try to help you (there is google translate) and if you wanted to translate something they would tell you right away “ no speak English “ and that’s all , there is no activity in the hotel and those near the pool (only on weekends) are spoken exclusively in Turkish, the hotel is in the field and you have nothing to do around there is a minimal shop inside the hotel where you can't find the majority ! The room I was staying in when I arrived I found the sheet on the bed dirty with makeup and I don't even want to know what else was on it I went to the reception to ask for my bed to be changed, no one came until the next day and when they came, they left the sheet on the table for me to change it . When we organized the holiday we were told that wifi is included (all incusive) and when we arrived at the hotel we had to pay for wifi 2 € per day because there was no signal at all and after I paid it didn't work it disconnects every time and when we went to the reception to ask for explanations we were told that we have iPhone that's why our wifi doesn't work , in minimal English by the hotel owner who doesn’t care and told us that it's not his problem. The first 2 days of vacation I spent more at the reception than in the room or doing activities like on a normal vacation! The most terrible experience we had, we cried nervously that no one was trying to help us and we were totally ignored in a four star hotel where we paid for the service that was not offered to us. There wold be a lot more to say but is not a point , I’ll never recommended or go there again it was a huge mistake! That was the worst experience I ever had !
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently stayed at Club Hotel Mirabell from July 6th to 17th for my birthday and were thoroughly disappointed with the experience. Here are the main issues:
Lack of Animation and Evening Entertainment - these were almost non-existent. There was very little to do in the evenings, making the stay quite dull and monotonous. The animation team managed to organize only two karaoke evenings during our entire stay, with the rest being “disco” nights featuring Polish, Russian, and Turkish music. They attempted a Mini Disco for kids, but the leader didn’t even know the dance steps. Additionally, the animation team did not wear any identifiable t-shirts. The music quality was terrible and too loud. The bar staff, including the bar manager, were extremely rude. They seemed annoyed by simple requests and were not welcoming at all. They did not speak English and only a little Russian, so if you are not local, you will struggle to communicate with them. The cleanliness of the pool area and bars was appalling. The pool was dirty, and the bar areas were poorly maintained, with sticky surfaces and uncleaned tables. Despite advertising itself as a family-friendly hotel, there were no activities for kids. No Mini club (actually there is one but it is just a locked building without anyone inside), no Mini Disco. "Playground" they advertised is just 1 swing outgrown with large grass around. This made it difficult to keep children entertained throughout the stay. The food variety was lacking. Meals were repetitive and did not cater to different tastes and dietary needs, making dining a less-than-pleasant experience. There were not enough sunbeds near the pools, and they were almost non-existent near the beach.
Overall, our stay at Club Hotel Mirabell was far from enjoyable. The lack of entertainment, rude staff, poor cleanliness, no activities for kids, subpar food variety, and insufficient sunbeds make it hard to recommend this hotel to anyone. AVOID!!!!
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Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
She is very unfriendly and act like a teenager when asked for help. She hate her job, she hate hotelguests and hate children. She sighs all the time and look sleepy. Also 90% of the restaurant staff is serving food while playing with their phones. Disaster!! Rooms in bad condition, pool full of dirt and noone is cleaning, dark at evening so you have to go around with flashlight. Elevator doesnt work on some floors, he have to carry our baby in the troller down the stairs from 4th floor, even tho we told them about the elevator 5 days earlier. Food running out after 30 minutes and no refill, when asknstaff they say "finish" even if the seating is for another 90 minutes. Long que to the Coca Cola maschine, food getting cold as you wait so long. Not enough seat places and staff not cleaning tables fast enough. Very filthy servings, no name tags on food and cold food.Choose any other hotell, this is a nightmare. We will be checking out tonight. We cant take this any longer.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Pool very dirty. Floats insects, dirt and sunoil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No way a 4☆. I would give a 3☆, and thats being generous.
The entrance to hotel, no security, no lights. No food available if you come after 10pm.
Hotel rooms were clean, but no shower gel, and the foldable bed is really uncomfortable.
Food is only available during breakfast, lunch and dinner, i do not know why they called it ultra inclusive. Food selection is ok, but no food is labelled, so if you have any allergies, be extra cautous!!
Hardly any entertainment in hotel, neighbouring hotels take away all attention.
Stay was ok, but no way a 4☆
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible!!! Do not waist your money and time. Hotel is old and it seems nothing has been done since the opening. It is dirty and smells horrible. Receptionist was an old and smelly guy who was so impolite, we came at 11:00 and they said to wait until 14:00, we were with kids traveled almost 10 hours so we were tired and hungry but we had to wait in the lobby for 3 hours. They did not offer any food, so why is it called all inclusive? They serve food 3 times a day. Food is absolutely terrible, all they could offer fruits wise was watermelon and melon thats it!!!! So we were eating just that as i was worried to get sick food was disgusting. Also they sever drinks in plasitic cups!!!! Hotel!!! There were 3 machines with soft drinks whick were horible and you have to drink from a plastic cup. Two small swimming pools, slides where closed, bech front terrible as you CAN NOT walk into the water there a slippery rocks I have almost Drowned with my child after first attempt to get into the water. This place is a nightmare and if I had a chance i would have gone home after first night there. It does look any close to the photos provided and it is definitely not 4 stars!!! Also cats are running around in the hotel just so you know you have allergies.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Do not go here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awful hotel! Staff and managers at desk are so rude and don't speak good English. Try to communicate through Google translate. Even then all they say is if you're not happy then change hotels. Food pretty much same all the time. No children's menu which is advertised. No snacks between meals apart from 4-5. We all went without eating certain meals. Beach has a jetty which needs some tlc, wood all bowing and not secure in certain places. Only drinks served at beach. Husband and daughter ended up with sickness bug which totally spoiled our holiday, not sure if it was from the food or the pool. Didn’t see the pools getting cleaned once, bottom of them are disgusting, always feeling stones/sand etc on your feet. Tiles around the pool never cleaned either. Once saw a lady use water from the water dispenser and pour it on the ground to mop the floor which isn’t exactly sanitary. My son was also told not to change towels every day after taking towels back 2 days in a row. There’s a kids club which has never been open. As for the entertainment, it’s very poor and that’s if anything is even on. I would avoid this hotel at all costs.
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Date of stay: July 2024Trip type: Traveled with family
Room Tip:Do not book this hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
