The hotel is great, very central location and the rooms are nice too!But we can not say enough about the Manager Dimitris and the personnel. They were all fantastic, helpful and kind. We will definately come back!
We stayed at the hotel next-door but they share the restaurant, the food was mediocre at best! I appreciate that they have to cater for the tastes of the various nations of the guests but at least label the dishes so we all know what it is. The hotel only does Fully Inclusive the hotel we were in was half board so when it comes to the evening meal if you want a drink to go with it you have to buy one. Every time I have stayed half board before you could at least get a cup of tea or coffee with the meal, you can't even use the water dispenser because they cover it up. Awful 😖
One of the nicest hotels I have visited. I travel a lot around the Europe. But there is all. The super manager of the hotel, very friendly women at the reception, Paula and others as the staff at the restaurant. Every time with smile. Fantastic meals, bufet and drinks. Clean rooms and coridors. This hotel is in the centre of Hersonissos and close to the beaches. And next year? Of course only Sergios Hotel. Welcome with me. :-)))
Best hotel :) We had a great stay at Sergios Hotel this September,we stayed there for 8 nights. Everything was great! Food was delicious,stuff was so lovely and friendly, hotel is near the beach,in thr city centre,so ecerything is very close. We would definetly go there again! I must say that Luigi on the bar is great man and great barmen!He made our holidays♥️ 10 star for him🔝🔝
We moved to this hotel after initially checking into the sister hotel IRO - talk about chalk and cheese! The staff were very accommodating for us 4 'tricky' customers - yes we have high standards but we are no longer teenagers. Demetrius the ops manager went over and beyond to get us great rooms and make sure we were happy. Rooms were bright, spacious and most importantly clean! We were B&B basis and breakfast was typical Med - don't be expecting a fry up (not that you want one there!) but there was a good selection of breads, cakes, fruit, eggs etc - more than enough to set you up for the day. Pool area was clean and pool was lovely to cool down in - handy to get pool towels for 10euro deposit! All staff were polite and friendly. Hotel is on main street and literally 1 min walk from beach and prom areas. Bar in hotel at night was lovely and again staff great. One of our group had a birthday when there and we were greeted with a fruit bowl and wine in our room which was a much appreciated touch. Would we stay there again - Yes 100%…
This was my second stay at hotel Sergios, having previously stayed here as a solo traveler in 2019 and having loved it then, this year my wife and I booked a 9 day stay. The hotel staff as always were amazing, friendly and accommodating, the food is plentiful, the room was beautifully clean and far bigger than we expected with gorgeous views of the mountain range surrounding Hersonissos. The hotel is perfectly placed on the high street near all shops and amenities and just 100 yards from the beaches and seafront bars and restaurants. The wonderful reception staff arranged our trip to the fabulous spinalonga island for us and were always on hand for any questions etc that we had. All the restaurant/bar staff including Nikos and Luigi were amazing and so friendly. We will be booking our fall holiday here at hotel Sergio for next year when we return to the uk in a few days. Thankyou Hotel Sergios, we’ve had an amazing holiday and can’t wait to stay with you again next year.…
My friend and I stayed at sergios and we would recommend this if you are women as very safe area, right in the centre of shops,bars, restaurants and close to the beach. Nikos in the restaurant was lovely and reception staff helpful. We did have a problem on our first night when the hotel didnt have a room for us and we were sent to another hotel, however apart from the inconvenience, a taxi was paid for both ways and the process was efficient. The food was adequate, plenty of salads and fruit, however show cooking area was quite poor as were desserts, and potatoes tepid, but on the whole, was edible
It is best hotel in Greece, i been in Hersonissus many times. In this hotel i was relaxed, there is best staff, good cook, nice dining room and very good food. Hotel is clean and tidy. All staff is so friendly, it is like in home.
We were staying in SH in July 2021. All was good. Rooms spacious. We had even some sea view from our balcony. Restaurant was PERFECT. White fish almost daily, nit fried but cooked in the most healthy way. A lot of tasty vegetable dishes. No heavy fat in cooking. Cake tubes with egg-white cream were delicious! All cooked with love and care. Our teen enjoyed coke and fries. Our baby liked the pool. The staff was truly following COVID rules, checking that all wear mask and gloves in the restaurant. The beach is close and is somehow a sand beach (not fully stone plate). The best value for money!!!!
3 star hotel with 5 star service. Clean rooms, good housekeeping. Friendly, helpful staff on the reception and in the restaurant also. For the management the feedback is very important. I would offer this hotel to everybody who want to have a nice holiday on a good price in Crete.