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Cheaper
Average
Higher
About
3.5
#11 of 17 hotels in Limenas Chersonisou
Location
4.1
Cleanliness
3.7
Service
3.8
Value
3.5
Pela Maria Hotel is a comfortable small hotel centrally located in Hersonisos, a warm and friendly Hotel one of the most popular holiday destinations on Crete. Only 40m from a sandy beach and crystal clear water, provides an ideal combination of sea, sun and relaxation. Pela Maria Hotelis a family run hotel with a harmonious and happy environment. The long experience in providing hospitality services and in focusing on every single aspect of the guests' accommodation experiences, defines the operational principle of Pela Maria Hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Budget
Languages Spoken
English, Russian, German, Greek
Location
177, El Venizelou Str., Limenas Chersonisou, Hersonissos, Crete 70014 Greece
Name/address in local language
Pela Maria Hotel
664 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Pela Maria Hotel is celebrated by many for its exceptional value and central location, just a stone's throw from the beach and surrounded by vibrant bars, restaurants, and shops. Guests have called out the hotel's cozy and welcoming atmosphere, along with the commendable cleanliness maintained by the diligent staff.
Though the rooms are kept clean, a few guests have noted they could be improved in terms of size and amenities. The service at Pela Maria Hotel consistently receives high marks for friendliness and professionalism, despite some dissatisfaction with the food and certain amenities like the small showers.
Location
Central
Atmosphere
Welcoming
Rooms
Basic
Value
Economical
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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The receptionists and kitchen staff were amazing and very helpful; there was always someone available to assist us.
At the start of our vacation, we were given one room, but after three days, we were moved to a smaller room with a non-functioning air conditioner, making it difficult to sleep at night.
Additionally, the electricity would intermittently turn off and on during the day, and there was no hot water in the shower in the mornings and evenings.
The food in the kitchen was generally good, with a variety of dishes and desserts served at lunch. However, the breakfast options were limited, with only eggs available, which were fine.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Jun 27, 2024
Dear Guests, Thank you for your kind comments! This is very valuable for us! Best Regards,
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Rooms are small but very clean. Air conditioning was free safe was 3 euros per day. Food was really nice lots of choice every day. Pool area was small but clean and pool was well maintained. The music at the hotel is terrible and by the end of the week had become really grating. Bar was awful the only thing that was OK to drink was the beer. They only offer ouzo, raki and brandy as spirits. Awful cheap wine and the cheapest mixers. You could go to the bar next door which is also part if the hotel but you had to pay and it was expensive. The staff work very hard and are very welcoming.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Unless you like Raki, Ouzo or cheap brandy do not bother with the all inclusive.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded 6 days ago
Dear Guests, we appreciate your wonderful review. We are very happy to know that you enjoyed your stay. Hope to see you soon! Best Regards,
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Come to Hersonissos every year but first time staying here. Nice hotel though bedheadboard could do with updating as bits of faux leather peeling off. Beds comfy staff fantastic with exception of older barman whom I’ve yet to see smile. Food is okay and perfectly acceptable though gets cold quickly so be prompt to meals okay selection and plenty of fresh veggies. Pool is lovely, bathroom small but functional. Probably would not book again unless headboards re furnished and better selection of hot food which we get when we stay at our usual hotel for the same price.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Get to meals on time or risk cold food
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Oct 5, 2023
Dear Guests, Thank you for your kind review. We are happy to know that you enjoyed your stay and we hope to see you again soon! Best Regards,
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The experience at this hotel has been below any expectations. I recommend to avoid this accommodation at any cost. Our flight was cancelled and we needed to book a hotel last minute. Based on the pictures which were provided by the hotel we expected something which at least would have been decent. The room was filled with smoke smell as well as mould. There are no smoke detectors in the room which may be why people smoke in the room. The telephone also did not work which is a legal issue as if you require any emergency support there’s no way of contacting reception. The toilet was rusty and the sealing trimming was falling down as well as the frame on the mirror. The mattress had brown stains on it and the sheets where not clean with faeces looking stains on it. The air conditioning filter was thick with dust as well as the top of the unit being very scummy and dusty. We woke up the first morning sniffling and coughing due to the amount of dust in the room; we have dust allergies which usually become severe without medication, we vacated the room as soon as we woke and didn’t return until late night just to avoid the unhygienic state of the place. The balcony door does not close securely meaning a forceful push could lead entry into the room. As for the safe, it is really only enough for small items not for a standard sized laptop of which we had to carry around most of our items due to the size restriction on the safe. The cleaner walked in our room at 9 in the morning despite the “do not disturb” sign being up and not even knocking before coming in. There is tragic music playing extremely loud from around 9am in the morning which is also an outdated playlist considering there is a mixture of different aged customers staying. Overall Pela Maria is outdated, no money is invested into upgrading the buildings exterior and especially interior, they say “ you pay for what you get” but no one should have to pay for a facility and avoid it the entire time they are staying. We do not want a pathetic reply from this hotel justifying their excuse for every point made in this review. Instead please take into consideration the feedback you’re receiving especially from these honest rating to better your facility.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Sep 16, 2022
Dear Guests, We appreciate your time to make a review of our hotel. Your comments on cleanliness is especially noteworthy, since we pay special attention to keeping high level of hygiene on all hotel areas for our guests’ safety and comfort. Also we would like to mention that each opinion of our guest is important to us as we would like to know what displeased you and take all actions needed to correct it. It also would be good to know about your concerns during your stay in order to solve the issue immideatelly. We hope to give us another chance in the future and have the opportunity to welcome you back to our hotel. Best Regards,
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We arrived at the Pela Maria Hotel around 2 a.m. local time. It's a small, three-star, adults-only hotel. The friendly staff at the reception quickly gave us the keys to room 206. However, we were surprised to find the room quite small, about 14 square meters. The bathroom was particularly problematic—only one person could fit inside, and the door opened inward, hitting the toilet. This made it difficult, especially for men, to use the bathroom and shower comfortably.
After two days, we requested a room change. The staff, without any issues, provided us with a new room of similar size but with a better bathroom layout and a larger balcony. The room was cleaned daily, with fresh towels provided regularly. The air conditioning, though a bit old, worked well, but it’s unclear if it is regularly serviced or disinfected.
The room was locked with a standard key, but the door was very thin, allowing all hallway noises to be heard inside.
Regarding the food, the hotel’s menu was repetitive, and after a few days, we lost interest in eating there. A downside was the lack of information about the dishes, which could be risky for those with allergies.
The pool bar opens at 10:00 a.m., offering drinks, beer, and soft drinks. The pool itself is small but sufficient for the number of rooms. Finding an available sunbed wasn’t too difficult, although they were limited. The pool area is mostly shaded, so sunbathing is possible only in the early morning hours. The pool’s ladder could use some repairs as it wobbles when used. The music played by the pool is varied and at a low volume, allowing for a relaxed atmosphere.
WiFi quality was poor, often weak or non-existent, typical of a three-star hotel. The network wasn’t password-protected, raising concerns about data security, so using personal LTE is recommended.
A bus stop near the hotel offers easy access to Heraklion for 3.5 euros per person, with a 45-minute journey time. The hotel’s surroundings are filled with restaurants, bars, and shops, making it ideal for those who enjoy nightlife. However, it’s advisable to book a room facing the pool for a quieter stay, as rooms facing the street can be noisy at night.
Additionally, there is a car rental service about 50 meters from the hotel, with a four-day rental costing around 200 euros.
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Date of stay: August 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded 6 days ago
Dear Guests, Thank you for your kind and detailed review. We are doing our best in order to keep quality services for our guests. We are glad to know that you had a good experience and we are very happy to know that you enjoyed your time with us! All your comments are really valuable for us. We hope to see you again! Best Regards,
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We came back from vacation just few days ago and we are happy to share our experience with everyone. First of all our family would like to say a huge thanks to the hotel manager - great man, really professional, he knows his job and does it perfect, even more than perfect. The hotel usually starts from the staff - from people who meet you, who serve you, who make for you a check in, clean your room or just smile to you, passing above, etc. So staff here is just amazing, all of them. And of course the hotel manager. Thank you, guys for you care, attention and service 🙏 Our room was just lovely! We were staying in the room number 507, new one with amazing sea view 😍 pictures will be added)) nice balcony where you can watch beautiful sunsets and sunrises, comfortable bed, tv, AC, big closet, good cleaning! The bathroom is also good, just small minus - the shower is a little bit small, but it’s not a big deal and not a problem. So the room was really great, thank you so much for that! Food. We booked the all inclusive, so we were able to eat 3 times per day and to use the bar also. Water is available during the meals time and on the bar always, this is a big plus. The food is sooo delicious 🤤 big thanks to your chiefs, cause it’s really so tasty and we have already missed it much! For breakfast: sausage (sliced), several types, bacon, fried sausages, eggs, porridge, vegetables, much fruits, tasty desserts…plenty of choice to be honest)) you will never be hungry, but the most important - everything is really delicious. Lunch and dinner are really perfect. Big choice of everything with a great taste sure. We even had mussels, octopuses, fish, meat, tasty meat from grill…about food can talk long time 😂 just believe me, you should try)) everything is delicious, great choice of everything and for everyone. Much fruits: watermelon, melon, peaches, apple and etc. coffee machines also. The waiters in the restaurant work like one team, you will never see dirty plates on the table, everything was cleaned so fast and professional. The hotel manger by himself always makes rounds around the hotel and in the restaurant, always ready to help and to listen 👏 The hotel is not big, but so nice and cosy. There is one swimming pool and beach in front of the hotel. The location is just perfect - almost in the centre of the city, so easy to get everywhere, a lot of places around, markets and etc. There is inly 30 minutes from the hotel to the airport. To sum up we had a great stay here and we will definitely try to come back! One more time big thanks to the hotel manger and to all staff, you do a great job! This hotel is a great value for money, highly recommend!
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Jul 28, 2024
Dear Guests, Thank you for your excellent and detailed review. We are doing our best in order to keep high quality services for our guests. We are glad to know that you had a great experience and we are very happy to know that you enjoyed your time with us! All your comments are really valuable for us. We hope to see you again! Best Regards,
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A hotel like this for this price is a dream! Great atmosphere, location in the heart of Hersonissos. The rooms are clean, air conditioning makes the time pleasant on hot days, cleaning is done every day (except Sunday), the only thing that may bother someone is a small shower with a curtain, but overall it is so minor that it is almost irrelevant. But what is most appreciated in this hotel is the service - very nice people, helpful at every step, smiling and friendly. Special greetings to the manager Mr. John, to Nancy, Angela, Antonio and Nick! ❤️ Greetings from Poland 🇵🇱
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Date of stay: June 2024Trip type: Traveled as a couple
Room Tip:Swimming pool rooms are quiet and have a great view (sea)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Jun 4, 2024
Dear Guests, Thank you for your kind review. We are happy to know that you enjoyed your stay and we hope to see you again soon! Best Regards,
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False advertisement,the pictures are nothing like what they have advertized. Theres no shower curtain,so the room gets drenced, had to ask nu.erous time for bath towels and fresh bed sheets(apparantly it only gets cleaned every 4 day) there is only 1 key to the bedroom, so we have been told me and my friend have to stay together. Me and my friend managed to get seperated last night and my insulin was in my fridge in the bedroom, he refused to let me in and said there is no other key! I even translated what i needed to do and he shrugged his shoulders! The bar staff are lovely but reception staff are disgraceful
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Aug 14, 2023
Dear Guests, Thank you for your feedback. Every opinion of our guest is very important to us because we are trying for you and your comfort. We want to assure you that the cleaning schedule is observed under the clear guidance of the hotel manager and the staff tries their best day after day to create the best conditions. We thank you for the time spent on your comments, for our part, we would like to inform you the following: all your wishes will be taken into account by us and the necessary efforts will be made to improve and develop the business. We will be happy to prove the above mentioned to you on your next visit!
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We are still at the hotel met some great people but that's as good as it gets the rooms are so small nowhere to put suitcases so you just fall over each other trying to move around the shower is too short if your 6ft the balcony is so tiny you cant relax on it the staff work very hard the rooms are clean the food is not good breakfast is ok lunch is ok but evening food is terrible we're not fussy eaters but we can't eat the food here the bar closes at 10pm there are no cocktails at all then is cheap brandy ouzo wine and beer thats the choices we've had no lemonade for 3 days icecubes are rationed there is no snack bar at all so 230 until evening theres nothing I went for some icecream at 3 and was refused. There's a sister hotel to this we believe but not been told about it this hotel for us as been somewhere to sleep it's not good at all prob the worst all inclusive we've ever been to .it's near the strip and right in the centre of town so lots of bars and restaurants near by the beach near this hotel is tiny so yiu can never get on nowhere to put your towel down for a swim its wall to wall sunbeds si close your touching others so we've walked 800 metres to somewhere better the beaches are rocky access to the sea so bring water shoes . The hotel is quiet no entertainment or aqua aerobics etc which was good for us and no loud music.could be so much better we won't come back to this hotel but will come back to hersonissis
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:It's a 2 star hotel don't expect anything more it's very basic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Jun 21, 2024
Dear Guests, Thank you so much for your kind review! This is very valuable for us. We take into account all the comments of our guests that is why the feedback is important to us. Best Regards,
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This hotel offers very good service for the price. There is all inclusive options that are very convenient and efficient. Dinner is plentiful with lots of options, there is also lunch and breakfast served. The staff are very friendly and all in all this hotel is excellent value for money. It is very centrally located with lots of shops around the corner and across the street so you won’t be in need of anything that is a long distance away. Hotel manager is very attentive to the needs of the guests. I recommend this place if you want something convenient and comfortable that is centrally located.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Pela Maria Hotel
Responded Sep 8, 2022
Dear Guests, Thank you so much for your review and recommandations! We are happy to know that you enjoyed your stay and we hope to see you again! Best Regards,
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Dear Sir/Madam,
First of all, thank you for your interest for our hotel, and excuse us for our late response.
Unfortunately, you will have to walk through staircases, in order to reach our restaurant, bar and our pool.
Best regards,
Michalis Aerakis
Online representative.
Dear Mr./Ms.
Although, our hotel is very close to the beach, it is not directly by it, therefore we do not have a bar by the beach.
On the other hand we have a beautiful bar by the pool and DownTown Bar which is one of the most famous bars in Hersonissos! If you would like to book a beach hotel, our sister hotel, Elmi Suites Beach Hotel has Cyrrus Beach Bar and Porto Greco Beach Bar and 3 beautiful beaches in front of it!
Best regards,
Michalis Aerakis
Online Advisor
Dear Ms Maia,
First of all, we would like to thank you for your interest in our hotel.
Our All-inclusive timetable is from 10:00 until 22:00. Our bar serves local alcoholic and non-alcoholic drinks, which includes, Coffee, Tea, Various sodas, juices, Beer, white-rose-red wines, ouzo, raki brandy and cocktails made from these drinks.
The breakfast starts at 07:30 until 09:30, the meal is from 12:30 until 14:30 and the dinner is from 19:00 until 21:00.
In case you need further information, do not hesitate to contact us.
Best regards,
Michalis Aerakis
P.A. to G.M.
Cosmhotel Group
Dear Mr Stephen, We are sorry for our late reply.
During your stay, have you tried to contact the hotel's manager and express them your questions? He would be very happy to assist you and clarify any question you might had.
The all-inclusive program does not mention that in the list of drinks neither cocktails nor branded drinks were included.
Our room types included only standard and pool view rooms. Have yo booked a pool view room and not gotten one? Have you asked the reception why have you been allocated to a different room type than the one you booked? We could easily help you if you had come into contact.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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