Nugget Point Resort And Spa

146 Arthurs Point Road, Arthurs Point, Queenstown 9371 New Zealand

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About

Cleanliness
3.0
Service
2.0
Nestled at the base of Coronet Peak and overlooking the stunning Shotover River, Nugget Point Hotel is the ultimate boutique hotel in Queenstown, just a stone's throw away from shops, restaurants, bars and nightlife of central Queenstown. To complete the perfect picture, Nugget Point is just 10 minutes by car or public transport to Coronet Peak Ski Area for that very special winter getaway. The hotel boasts 36 spacious boutique rooms, accommodating up to 74 guests, and all rooms have an open plan bedroom and lounge area, ensuite bathroom, and private balcony or patio. Nugget Point Hotel offers a wide range of facilities for our discerning guests. Unwind at The Spa at Nugget Point for a truly luxurious escape, indulge in beauty and massage treatments in our beautiful spa which resembles a modern version of Roman baths whilst taking in the views of the surrounding mountain ranges and Shotover River.
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leaski2017 wrote a review Mar 2023
Sydney, Australia4 contributions
I used to be a regular at Nugget Point over the last 6 years, and I rated the hotel highly, but not any more I'm afraid to say. I stayed at Nugget Point in Nov 22, again in Feb 23, and my last visit was in 7th March 2023. On the good side, the view of the Shotover River from the river side rooms is still great, it's a bit hard to change that. So, what was bad? 1. I always book the same room type through an agency, a River View Suite, on the March visit I was downgraded to a River View Room, this is a BIG down grade, cost wise, and was a surprise as it was my 3rd trip in 4 months! And a bit hard to notice as the rooms are significantly different in quality. I suspect that due to the agency discount price I received for the booking 4 months in advance, the hotel chose to sell the suites to make more money and downgrade me as I had already prepaid the rooms, but I cannot be sure. No explanation or compensation was offered. This is a bad look for the agency as well, if you cannot guarantee the room you book is the room you get. I made inquiries at the reception and received an indifferent reaction from the hotel employee, who actually tried to pretend she could not understand English, which seem perfectly ok when I checked in, extraordinary! I asked to speak to the Manager and she declined to get him, or even inform him of my issue. To me, this is rude, and unacceptable customer service. Nugget Point is not a cheap hotel. 2. One of the reasons I choose to stay at Nugget Point is the restaurant and its great view. In November the restaurant was closed due lack of staff, COVID, etc. I was assured that this was only temporary and next trip it would be open. In January the restaurant was again closed due lack of staff, even though it seemed to be cooking for a private function, but would not even do room service, I was assured that this was only temporary and next trip it would be open. On my 3rd trip the restaurant was closed, again, and when I inquired I received indifference from reception on when, if ever it would reopen. This is despite the fact that Nugget Point advertise on multiple booking sites, and in the hotel rooms that they have a restaurant. Perhaps agencies should review this aspect of the Hotel as to me it is a service they do not supply and a draw-card they do not have. 3. The hotel complains by signage and though staff that they are understaffed and cannot supply service levels they continue to advertise. They even stop supplying milk satchels in the rooms due to a "nation-wide shortage of milk in NZ". Not something I experienced in the 3 weeks I spent in NZ or at any other hotel. COVID is essentially over in relation to travel restrictions, and it is obvious walking around Queenstown and trying to book tours that the tourist levels are high for this time of year. Staff are short, yes, but many other establishments appear to be coping and provide the best service they can with the available staff, and speak to customers. Perhaps there has been a change in business model or management at Nugget Point in the last 12 months, but it's not the same establishment it was in the past and they won't be seeing me again. I don't suppose they will care.
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Date of stay: March 2023
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Sleep Quality
Room Tip: Check if restaurant is open, if not reconsider.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Layne wrote a review Jan 2023
Cambridge, New Zealand6 contributions1 helpful vote
+1
This hotel was absolutely appalling. There were multiple facilities that did not work in the two person room we stayed in. Including: flooding in the bathroom, rotting, ripped curtains, broken heater, dis functioned telephone, shower head doesn’t stay up, missing door handle, holes in the roof, cracks in the walls, and a said to be “new” bed that had a missing leg to it and I almost tipped out of it. There was also some unidentified liquid substance stained on the patio outside, which looks out onto the supposed “garden view” which in reality is a tall brick wall with a few pot plants scattered outside. I definitely would not recommend to anybody looking to stay at this hotel in Queenstown. I will admit that the swimming pool was quite enjoyable, but the spa was only like warm. The rest of the place was not up to standard and up to the luxury it looks in the pictures.
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: Don’t come here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vanessa W wrote a review Sep 2022
Christchurch, New Zealand1 contribution
We booked this venue for a weekend away for our wedding anniversary. After a 6 hour drive from Christchurch we were eagerly anticipating some relaxation at the spa. On arrival we were informed that the Spa and sauna were out of action, but the plunge pool was available. I was gutted, our weekend away was compromised. Whilst the views and location were fantastic, the beds were rock hard and WIFI spotty at best. Thank god the included breakfast was reasonably good apart from the frozen berries in the compote, worth paying the extra $5 for big breakfast. All in all 3/5 and I definitely wouldn’t whilst it functions like this.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hope wrote a review Jun 2022
Christchurch, New Zealand8 contributions
+1
My partner and I stayed at Nugget Point Resort for 3 nights in a river view room. Overall we were very satisfied with our stay, mostly because the service we received from the staff was excellent! But that wasn't the only thing to love about staying here. The food was amazing, the views.... Spectacular! I highly recommend getting a river view room as the views on that side far exceed the garden view rooms. The pool and spa area were beautifully presented and it was a lovely place to relax and unwind. The resort is located a short 8 minute drive from Queenstown Central. There is public transport available from Queenstown and you can also catch an uber for a fairly minimal fee. I would highly recommend booking well in advance if you are wanting a spa treatment or use of the private, outdoor spa baths, as they are short staffed, like everywhere in Queenstown at the moment it seems. Despite this, as I said, the service was fantastic. We will definitely be returning.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€127 - €247 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandOtago RegionQueenstownArthurs Point
NUMBER OF ROOMS
40
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NUGGET POINT RESORT AND SPA - Updated 2023 Prices & Hotel Reviews (Arthurs Point, New Zealand)

Frequently Asked Questions about Nugget Point Resort And Spa
Which popular attractions are close to Nugget Point Resort And Spa?
Nearby attractions include Skyline Queenstown (3.6 miles), iFLY Queenstown (3.6 miles), and Break One (2.1 miles).
What are some restaurants close to Nugget Point Resort And Spa?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Blue Kanu, and Nest Kitchen + Bar.
Is Nugget Point Resort And Spa located near the city center?
Yes, it is 0.8 miles away from the center of Arthurs Point.
Are there any historical sites close to Nugget Point Resort And Spa?
Many travelers enjoy visiting Vesta Design Boutique (3.8 miles), Historic Skippers School (2.5 miles), and One Mile Power House (4.0 miles).