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Kassandra Bay Resort & Spa

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Vasilias 370 02 Greece
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Traveler (961)
Pool & Beach (190)
Room & Suite (175)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 2 in Vasilias
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.2
Travelers' Choice
Luxury hotel in Skiathos, Sporades islands in Greece. Overlooking the beach of Vasilias, Kassandra Bay is situated among olive and pine trees that add to the scenery a relaxing aroma. Recently renovated, the hotel is lavishly decorated with bright colours, whilst the rooms offer amenities that help embody the feeling of being at home.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Public wifi
Pool / beach towels
Outdoor pool
Saltwater pool
Plunge pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Poolside bar
Diving
Hiking
Ski school
Windsurfing
Fishing
Table tennis
Children's playground
Indoor play area for children
Kids pool
Highchairs available
Airport transportation
Car hire
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Chapel / shrine
Concierge
Newspaper
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, German, Greek
1266Reviews114Q+A100Room tips
Traveler rating
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UKtravellerdoc wrote a review May 20
33 contributions64 helpful votes
This is very fair review, and meant to give the management a chance to improve this hotel. I hope they take it positively. Those who have given this hotel a 5 star rating must have never set foot outside Skiathos. This hotel is at best a 3 star accommodation by any international standards. To understand what is a 5 star hotel and how it should operate, I suggest the management make a visit to Dubai, London, Singapore, Japan, south Korea, Bali or even neighbouring Turkey and they will soon realise (I hope) how they should build and operate a 5 star hotel. 1-The long list of problems with this hotel starts with the design of bathroom. Very small bathrooms with the standard only worthy of a bed and breakfast hostel. 2- it takes 5-10 minutes for the hot water to start running, so be prepared to stand in a cold showe waiting for the water to get warm. 3- there is no ventilation so after each shower the ting bathroom gets so misty that you can't see anything. 4- Plumbing is so badly designed that the waste foamy water from the bathtub comes out of a drain in the main area, so as soon as you come out of bathtub you set foot on flooded floor full of foam and dirty water! 5- flush tanks keep running, they must have designed the plumbing in a way that all the wastewaters from top floors are drained to the lower floors so you keep hearing draining waters. 6- Rooms are freezing cold with no heating system. We ask for duvets but instead were provided by paper thin blankets that wasn't keeping us warm. 7- there is no dressing table with mirrors and with the misty bathroom putting make-up is a huge hurdle. We raised this several times with the reception and asked for a mirror and were told that they didn't have any mirror! 8- standard of cleaning of the room is very poor and even after cleaning you can see hairs, and foot marks in the floor. 9- We are very concerned about the security in this place. In one occasion a plumber opened our door and entered our room without knocking the door and straight went to the bathroom to do a maintenance job! In another occasion our door was accessed by a member of staff and when we asked what he wanted he said sorry and left! These are totally unacceptable and won't happen in any 5 star hotel anywhere in the world. 10- I wouldn't even start to write about the quality of food as some of previous reviewers have already reviewed how overcooked and unappetising the food is. Overall, this facility is in need of a professional manager who has an eye for details and can train the staff. We will most certainly not return to this place and I wouldn't recommend it to anyone who would like to have a true 5 star experience.
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Date of stay: May 2022Trip type: Traveled
Room Tip: This isn't a 5 star hotel. Avoid. Run down facilities, overpriced and untrained staff
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded 2 days ago
Dear UKtravellerdoc, Thank you for taking the time to review your experience at Kassandra Bay Resort, Suites & Spa. Having taken into consideration all the issues you raised regarding your overall stay in our hotel, we would like to have the opportunity to address the issues at hand relatively. It seems rather difficult for us to view your criticism as constructive, given the fact that none of the mentioned issues were addressed to our managers, who are on site every day almost all day long. Therefore, we believe that had you mentioned your room issues, at least with our front office manager, we would solve everything on the spot. As you may have noticed, all our reviews clearly state the first class service we provide our guests, and that our staff goes the extra mile in order to make sure all our guests’ needs are attended to. Moving on to address the matters separately. The size of our bathrooms has never been an issue for our guests, on the contrary, they found the bathrooms to be rather big in regards to the room itself, so it is a surprise for us that you raised such a complaint. Given the fact that you chose the beautiful island of Skiathos for your summer holidays, you shouldn’t have been surprised by some peculiarities in the water supply system. In any case, your constantly running flush tank, or the overflow from the bathroom drain, was dealt immediately from our maintenance team, and as far as our log is registered, we have not seen any other complaint that this has been going on for the duration of your stay, so we assume it was a one time incident. Our hotel is fully in harmony with standard GDPR protocol, therefore, no member of our staff or our maintenance team enters your room, without you being informed in advance, which in our log book entries, that was the case. In regards to our heating system, kindly be informed that since we are a hotel that is operating during summer season only, our air conditions are set by default to cold mode, therefore, we could not change the default settings. We have provided you with extra blankets, which we presume would suit you, however, if they didn’t, again, we have no entry in our log book that you wished for thicker blankets in the room. Had we known so, we would have arranged for thicker blankets for you. As you were informed during your check in procedure, our hotel maintains an internal information application called Exclusivi, where you can give your real time feedback during your stay regarding your experience in our hotel. We have noticed that during your stay you rated your experience as a 10/10, therefore, that gave us the impression that you were having a good time and that you really enjoyed your time spent in our hotel. As you realize, your TripAdvisor review, came as a total surprise to us all after your rating. Dear UKtravellerdoc, the truth is, considering your similar low rated reviews from your past hotel experiences, we are rather hesitant about your good mood that you mention you have in the beginning. We clearly accept every review & comment, clearly yours too, however, in no circumstances can we allow comments such as “lack of professionalism” define our managers & staff, as thousands of satisfied guests throughout the years can refute you at a glance in all the respective review sites. Our sincerest of apologies for not being able to meet your high standards, and we do hope that, in the future, you choose a unit that can suffice for your needs. Kind regards, Stefanos Emmanouil Front Office Manager
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Daniel wrote a review May 20
Bromley Cross, United Kingdom3 contributions2 helpful votes
Arrived and got to our room, room wasn’t to our taste so we upgraded to a suite room, room was lovely and the view from the balcony even better! By being in a suite room we had a private pool and private part of the beach which we used well and loved! Staff very friendly, guy on the beach that brings food and drinks was excellent too! We used the water taxi from the beach to head into town most nights and was super handy and at €3.50 each cheaper than a taxi too. Staff are happy to hire a taxi for you from reception and it’s €10 each way to town. The 3 pools are excellent and all clean, some are a little chilly first thing in the morning but soon warm up by mid day. Food and drink in hotel is excellent too as is the Rada restaurant on the beach Will certainly visit again!
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Date of stay: May 2022Trip type: Traveled
Room Tip: Use the water taxi and eat at Lo&La in the old port!
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1 Helpful vote
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded 2 days ago
Dear _danielsibson_, Thank you for your excellent review regarding your experience at Kassandra Bay Resort, Suites & Spa. We couldn't be happier that we were able to provide you with an experience memorable and worthy of a 5 star review. Hope you visit us again in the near future. Kind regards, Stefanos Emmanouil Front Office Manager
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Tam A wrote a review May 19
2 contributions
We stayed here for a relaxing break in May. It’s nice and close to the beach with a good pool. Despina is also amazing with really good customer service. She went out of her way to make our stay enjoyable. If you’re looking for a simple holiday this location would be a great option.
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Date of stay: May 2022Trip type: Traveled
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded 2 days ago
Dear 746tama, Thank you so much for taking the time to review your stay in our hotel. We are glad our staff catered you in the very best possible way. Looking forward to your next visit. Kind regards, Stefanos Emmanouil Front Office Manager
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Paul H wrote a review May 15
Sutton Valence, United Kingdom2 contributions2 helpful votes
It has been our seventh visit to Kasandra Bay and to our extended family at this fantastic hotel. Again we can only praise the staff so happy and helpful .Our room as always such a great view and clean and large. The food managed by George was very tasty and once the buffet had opened a few days into our stay was so much easier to navigate. Thanasis in the restaurant managed the place to military precision and very attentive. We can only say nice things about our stay again and see you next year,we can't wait
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded 1 week ago
Dear Mr Hollman, How lovely was it to see you again this year! We couldn't be happier that your repeated preference in our resort, leaves you with nothing but good memories and the feeling that you should be back every year. Always a pleasure seeing you and looking forward to your next year's visit. Best regards, Stefanos Emmanouil Front Office Manager
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crickar wrote a review May 14
United Kingdom68 contributions18 helpful votes
+1
We stayed here at the start of May 2022, the hotel is lovely and in a very nice location on the beach with 2/3 very nice pools. Its been a long time since we have been away and not chosen either all inclusive or self catering, so we had to adjust to the fact that all our drinks during the day and at dinner were getting added to our room bill, but you can request a print out whenever you want and dont forget the tax to be added at the end of your stay also, which i believe is 4 euros per day. Wine at dinner is a bit expensive but overall the drinks are quite resonable, happy hour at 4 pm in the pool bar is a bonus and the young guy makes a mean cocktail. The staff are absolutely fantastic in every way, helpful, friendly and enthusiastic nothing is too much trouble. It is still early days in the season so it is expected that the hotel is still setting up and finding its feet and they are very open to feedback so that they can make your stay the best it can be. We missed that there was no tea andcoffee making facilities in the room but learned that if we had asked for them it would have been provided. The buffet food for the first few days was a bit underwhelming but glad to say it got better, obviously greek night is the star day with some great meat and fish dishes. We were unable to get a wifi signal in the room which was a bit of a pain, but it was okay if we went onto the balcony and everywhere else we went in the resort. Never been to greece before so did not know that it can get a bit cold in the evenings so a jumper would be a good idea to bring. There is also a lovely Tavera on the beach (nothing to do with the hotel) that serves great food and drinks at very reasonable prices. There is also a guy on the beach that does water sports (not during our stay) and boat hire, which i can recommend, his name is Stefanos and he will give you a very comptehensive briefing before you start.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded 1 week ago
Dear crickar, Thank you for taking the time to write such a lovely and constructive review regarding your stay at Kassandra Bay Resort, Suites & Spa. Your comments truly help us better ourselves and provide the very best customer service we can so as to make the holiday experience for each guest memorable. Thank you for acknowledging the service from our staff members and for providing such useful information yourself for future guests. Looking forward to seeing you again sometime in the near future. Kind Regards, Stefanos Emmanouil Front Office Manager
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jodie f wrote a review May 13
London, United Kingdom6 contributions1 helpful vote
+1
We arrived day one of opening for the season, rooms lovely. Staff very attentive (to much on occasion) did taper off as more people arrived. Food was quite reasonable, a lot of settling in and we had a la carte for evening meal each night as there was so few people. Staff were lovely and couldn't do enough for you. Reception staff were really good and helpful, always smiling. Bar and restaurant staff really nice and clean. Rooms were spacious, plenty of wardrobe space. We had little mini fridge and asked for tea making facilities for the room. Sea view was lovely and we got morning sun in room 209. Weather wasn't the best, the place is always breezey I'm told and so when the weather dipped it was quite cool. Then the weather warmed more evening. I'm sure the breeze will be welcome come peak time. We took a boat for the day from Stefanos on the beach 140 for the day plus fuel. Went round the birth side of island. Watch of for the waves from the ferries. 🤣 Not sure if you would try it in peak time tho so many jet skis and boat trips. Quick taxi to town the old harbour is stunning and has the sun set there. Plenty of lovely bar owners loving the banter. I would love to go back but there are so many places to visit.
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Date of stay: May 2022Trip type: Traveled
Room Tip: The old harbour is amazing for drinks, plenty of restaurants from seafood to mezes. Wander down...
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1 Helpful vote
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded 1 week ago
Dear j0dief, Thank you for your lovely review and for choosing to spend your summer holidays at Kassandra Bay Resort, Suites & Spa. Thank you for acknowledging the effort our staff puts into maximizing the holiday experience for each guest. We certainly hope you join us again sometime in the near future. Best regards, Stefanos Emmanouil Front Office Manager
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Jeanette F wrote a review May 12
Warrington, United Kingdom28 contributions34 helpful votes
+1
The hotel was lovely well presented with amazing views. The staff were fantastic everyone friendly helpful and always smiling. We were the first guests of the season so the hotel was empty for our first few days so had more staff than guests so service was perfect if not a bit too attentive at times. The room was lovely with around the bay views was cold of a night but to be expected this early. The food was a la carte menu while limited guests but changed to buffet meals at the end of our week. Food could of been warmer but was lovely. The only thing is there is no shop or supermarket on site so a bus or taxi trip to the nearest really could do with one in the hotel. No entertainment either. Its also a pity there are no little tavernas nearby for a walk of an evening. The beach was lovely only 1 beach bar besides the hotels amenities.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Parking plentiful Hire a car or bike to see the beautiful island.
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1 Helpful vote
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded 1 week ago
Dear 484jeanettef, Thank you for taking the time to review your stay in our hotel. We are glad you were able to enjoy your time with us and that you found the views mesmerizing. Thank you for your suggestion regarding shops & market on the premises. We hope to see you again sometime in the not so distant future. Best regards, Stefanos Emmanouil Front Office Agent
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Kram Noswal wrote a review Oct 2021
United Kingdom1 contribution
The most outstanding feature of Kassandra Bay is the standard of service delivered by all of the staff. In particular Captain (manager) George along with Maria, Eva and Eleni from the restaurant have the perfect balance of professionalism along with a friendly, approachable style. The food is of a high standard with a very wide selection which varies each evening. Rooms are of generous proportions with good faciltiies and views across to Skiathos town. Due to it's quiet location and spa facilities the hotel is ideal for those wishing to unwind and have a peaceful break, therefore may not be suited to families or active couples looking for some form of entertainment in the evenings. The only constructive suggestion for the hotel is to revamp the a la carte menu and try to create some atmosphere in this restaurant, which was disappointing especially as it is chargeable to hotel guests.
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Date of stay: September 2021
Location
Service
Sleep Quality
Room Tip: Good views across the bay from room 219
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded Nov 1, 2021
Dear Yorkie_Fax, Thank you for taking the time to rate and review your experience at our resort. We could not be happier that you were able to enjoy your holidays in Skiathos and that we somewhat contributed to it. We take each review into consideration and we appreciate the honest feedback from every guest, therefore, we apologize if our a la carte menu did not fit your standards, and we would love for you to get the chance to visit us again in the future-thus, giving us the opportunity to show how much we have improved. Until your next holiday with us, stay safe, and enjoy a safe winter back home. Kind regards, Stefanos Emmanouil Front Office Manager
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nici50 wrote a review Oct 2021
Middlesbrough15 contributions8 helpful votes
+1
Stayed here for 2 weeks in a superior double room with sea view on half board basis. Loved it and would highly recommend . Very chilled . Sea only footsteps away and both pools were fab. Always got a sun bed no problem beach or pool. Not too far out of Skiathos town you can walk in about half an hour (turning off the main road right after bus stop 4) or get the bus outside the hotel ( 1.60 euro each ) or the water taxi from the beach (3 euro each ). Bus service is every 20 mins. Need to say a special thank you to all the staff as all were amazing . George the manager was always about ( we hired a boat for a day from Stefanos ski school - great experience, and we asked George if it was possible to arrange for a picnic with ice ( for a cool box ) and he was only too happy to help and the cost was very reasonable). Areti our lovely waitress in the pool bar always bright and cheerful and laughing. Maria, Eleni and Eva in the restaurant, fantastic service and always had time for you. Also the reception staff for helping with all our paperwork. To be honest every member of staff from cleaners to manager who we came into contact with were great and a credit to the hotel. Felt very safe with the Covid measures in place too. Tip - if u would like a kettle in your room this can be supplied upon request
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Date of stay: September 2021Trip type: Traveled
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded Nov 1, 2021
Dear nici50, What a lovely review to read! Thank you for all your kind words and we couldn't be more proud that our staff- from housekeeping to waiters and reception- was able to assist you and make your holiday with us memorable. It was so important for us, even in these uncertain times, to make everyone feel safe and we are so glad that you felt that way. Looking forward to your next visit at Kassandra Bay Resort, Suites & Spa. Until then, stay safe. Kind regards, Stefanos Emmanouil Front Office Manager
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John wrote a review Sep 2021
1 contribution3 helpful votes
Just returned from a fabulous fortnight at the Kassandra Bay Suites. Was well recommended by friends who are Travel Industry Professionals and their advice was spot on! Lovely rooms in the Suites complemented by sunbathing and infinity pool facilities dedicated to clients in the Suites only. The staff are equally wonderful and from Panos the pool bar service guy to those working in housekeeping, reception and breakfast this facility should be rightly proud of it's people. But the hotel complex achieves something pretty unique - it combines all the advantages of a 5 star Boutique Hotel (the Suites) with the benefits of being within a larger Resort Complex. You can choose the secluded luxury of staying within the Suites or take advantage of the larger hotel space - a large dedicated beach with free sunloungers and parasols, the extensive choice of breakfasting, lunching and dinner options, and a sizeable gym and spa operation. A just one special point; breakfast is first class - the food is freshly prepared and there's a great choice. You can order something particular and get a range of coffees and teas. A huge array of breads and cakes are also available. Too much temptation? Definitely! We can't wait to return and have already booked our 2022 dates. Any downsides? Not really but it is just a little further than ideal from the highlights of Skiathos Town. It is walkable (35 minutes) and there are pavements and street lighting most of the way but perhaps sometimes better to take advantage of the waterbus service (stops right on the dedicated beach jetty - 3 euros pp) or the road bus service at 1.60 euros pp (which also gives you access to other resorts and beaches on the island) And taxis are also plentiful at 8 euros each way from Town to Kassandra Bay.
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Date of stay: September 2021
Location
Cleanliness
Service
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Response from ΣΤΕΦΑΝΟΣ ΕΜΜΑΝΟΥΗΛ, Guest Services / Front Office at Kassandra Bay Resort & Spa
Responded Sep 30, 2021
Dear johnwE6650PL, Thank you for taking the time to review with such great comments your experience at Kassandra Bay Resort & Spa. Your kind words and your beautiful remarks show us that we are on the right path to keep improving and providing the very best customer service to our guests. We are extremely glad that we were part of your holiday and we are looking forward to your next year's visit. Kind regards, Stefanos Emmanouil Front Office Manager
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PRICE RANGE
$129 - $451 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kassandra bay skiathos
LOCATION
GreeceSporadesSkiathosVasilias
NUMBER OF ROOMS
133
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Frequently Asked Questions about Kassandra Bay Resort & Spa
Which popular attractions are close to Kassandra Bay Resort & Spa?
Nearby attractions include Mojo Bar by the Sea (0.5 miles), Achladies beach (0.5 miles), and Vasilias Beach (0.03 miles).
What are some of the property amenities at Kassandra Bay Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Kassandra Bay Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Kassandra Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Kassandra Bay Resort & Spa?
Conveniently located restaurants include Anastasia's Restaurant, Porta Rossa, and Phoenix Sky Line Restaurant Bar.
Are there opportunities to exercise at Kassandra Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Kassandra Bay Resort & Spa have airport transportation?
Yes, Kassandra Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kassandra Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Kassandra Bay Resort & Spa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Kassandra Bay Resort & Spa?
The staff speaks multiple languages, including English, German, and Greek.
Are there any historical sites close to Kassandra Bay Resort & Spa?
Many travelers enjoy visiting The Papadiamandis House (1.3 miles).