Punta Palmera Cap Cana By Essenza Retreats

Punta Palmera Cap Cana By Essenza Retreats

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Panorama of the Pool at the Essenza Retreats At Punta Palmera
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Punta Palmera
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#1 of 2 small hotels in Cap Cana
Punta Palmera It is a luxury apartment complex located in the heart of La Marina Cap Cana in the Dominican Republic. Just 10 minutes from Punta Cana International Airport, on the beach, 5 minutes from the spectacular Bay of Juanilllo of more than 5 km of beach and spectacular golf course Punta Espada. The suites are simply spectacular, very spacious and bright, perfectly finished, equipped to detail and decorated with style. Each apartment has air conditioning, cable TV, bed linen (lingerie), bath towels, toiletries and hairdryer in the bathrooms, fully equipped kitchen, and except for Junior Suites, all have a large lounge with living and dining room and terraces with jacuzzi and spectacular sea views and / or beautiful gardens. Unforgettable sunsets and spectacular sunrises and privacy, independence, freedom and exclusivity of the suites of Punta Palmera, make Punta Palmera Cap Cana a special place; all accompanied by a personalized and exclusive Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Parking garage
Hot tub
Pool / beach towels
Outdoor pool
Breakfast available
Snack bar
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Room features
Air conditioning
Private beach
Private balcony
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
English, French, Spanish


Cap Cana, Punta Cana 23302 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
Punta Cana Airport
La Romana Airport
34.4 mi
See all flights
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Detailed Reviews
Robertson M wrote a review Feb 2020
Santo Domingo, Dominican Republic21 contributions
4.0 of 5 bubbles
Ideal hotel to spend several days away from the routine. It's a little crowded place which is ideal for people who want to be sedentary away from the crowd.

The beach is beautiful is located in the Marina Cap Cana. The guest services was excellent very friendly all.

It must be aware that the reception is open until 22:30. The parking is underground and you should ask which parking will be yours to avoid causing
inconvenience with the assigned parking of the residents or owners of the site.

They should keep in mind that this accommodation doesn't include breakfast or bars or any other type of entertainment since the purpose is to be in a relaxed atmosphere.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire B wrote a review Jan 2015
1 contribution16 helpful votes
3.0 of 5 bubbles
In writing this review, I want to state that I am giving my fair opinion on the positive/negative about our stay at Punta Palmera in hopes that future travelers will know what to expect. I do not prefer to slanderize or scrutinize hotels as traveling is about the experiences good/bad so here is a recollection of our visit to Punta Cana.

PP is a condominium complex that is sold as a hotel to guests so if you're looking for a more comfortable live-in style room this is a good choice.

The Positive:
* The kitchen was well-equipped with pots, saute pans and more!

* We loved the suite style room which featured a kitchen, microwave, refrigerator and stove top for those who love to cook. In our case we love creating our own meals so brought our own spices and culinary items just in case. There's nothing better than being able to head back to the room to grab a bite for lunch or dinner and control the flavor!

* The bathroom had a lovely hot tub for two that was very romantic and unexpected for those we wanted to enjoy a nice glass of wine and relax!

* The views are beautiful!!! Our room was ocean front so we woke up to a spectacular view of the crystal blue waters and warm sunshine. The balcony faced the ocean and we had many meals out there enjoying the view.

* Cleaning service was quick and efficient! They did a wonderful job tidying up!

* Free wifi access!


* Service is slow, inattentive and uninterested at times. We found this to be true of the reception, the taxi drivers and pretty much everyone else in Punta Cana. We spoke Spanish and were able to move around efficiently however, customer service needs to be worked on here.

- We were told that PP arranges a shuttle to pick you up and drop you off at the airport and yet on our the day of our departure, the receptionist told us that they only take you one way and seemed to shrug us off. We were just inquiring if we had the shuttle available if not we would just taxi yet there seemed to be miscommunication.

- Another instance, the gentleman at the lobby who drive you around on the golf carts had told us that they would gladly drive us to the local pharmacy located approximately 2 miles from PP. When we went to confirm with reception that the gentleman would take us they gave us a run-around story about taking a taxi or that they were unsure of what we were talking about. Another miscommunication and although slight, it was the lack of effort to assist that upset us.

- We also extended our stay by one night and reception had confirmed this however, Saturday our original scheduled departure date, the cleaning crew came to knock on the door to do a through inspection of the room. We kindly told the young lady that we were not scheduled to leave until Sunday and I ask, did the reception not communicate this to the cleaning crew?

* The kitchen sink in our room A-26, was about 10 inches long by 3 inches wide which made washing dishes extremely difficult. I'm not sure if all the rooms are this way however, it posed a slight problem for clean-up.

* The whole Cap Cana area (where the hotels are situated) is still under development which means that this is not an experience like those in Mexico near Cancun or Playa del Carmen. The negative side to this is that it is happening in a place were you are trying to relax. I think this area will need 10-15 years to develop fully before it can compare to some of the luxury places throughout the Caribbean.

* Another slight issue is that near the pool/beach area, there are men working on renovations to the current condominiums that sit near the edge of the pool area and watch ladies in swimsuits. I don't believe that this is appropriate if guests are attempting to enjoy the facility and feel relaxed. I would encourage PP to work on these projects during the slow season or off hours when guests are not enjoying the pool/beach area.

* We are not the all-inclusive or party seeking guests however, there are no activities to do at PP. We expected at the very least snorkeling, maybe a restaurant on site or something entertaining. PP does not have any restaurants on site nor does it have any activities so you will most likely have to explore outside.


* The beach at PP is rocky and full of sharp shells. Ask reception to call you a taxi and go to Juanillo Beach where there is a restaurant, bar and a gorgeous sandy beach. Totally worth it for $3!

* In the evenings, run or walk to the Marina and enjoy the view! Make sure to stop by the Mini Market for some gelato! The chocolate and lemon sorbet are wonderful!

* We bought our groceries at Nacional, the local grocery store chain which has a lot of selection but limited quantities in produce that look fresh. However, stock up on some goodies and make sure to buy a gallon of their FRESH PRESSED orange juice-to die for!

* Exchange some of your Dollars for Dominican Pesos before you go to Punta Cana because almost every place works with Dominican Pesos not Dollars. They can accommodate dollars but the change will be totally in pesos.

* Confirm that you have the bed that the reservation states because we were told that we had booked a king bed which ended up being 2 full beds. Confirm a shuttle pick up from the airport and departure the day before you leave.

* For Dinner, there are two close by restaurants Il Cappuccino and another Oriental style. We ate once at Cappuccino and found it expensive and not spectacular. We paid $63 for 2 plates of pasta... There are other options however, they might not be near by.

* If you want/can rent a car, I would recommend it. It makes traveling and getting around easier from one place to another.

* DO NOT FORGET: sunscreen, bug spray and medical needs. Medicine is not easily found in Punta Cana.

Overall, our experience was decent and we were able to enjoy and relax. However, I probably would find another hotel with a little more life and service that can keep up with guests. I found that miscommunication and incentive to assist the guest was pretty poor which for us was discouraging.

I would recommend this place to travelers who want to be secluded and maintain the same schedule everyday without having to explore outside PP. If you're a bit of an adventure seeker who likes the outdoors and activities this may not be the perfect fit for you. I want make note that all the other reviews discuss how secluded this place is and it is exactly that. There is nothing wrong with quiet it just wasn't the fit for us.

Hope that those traveling to Punta Cana enjoy and hope this review helps you decide.
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Date of stay: January 2015
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: Select ocean front equipped with kitchen and a king size bed. Try to get a room in building B or...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mickaus2015 wrote a review Dec 2016
Boonton, New Jersey3 contributions6 helpful votes
3.0 of 5 bubbles
While some aspects of the vacation condominiums at Punta Palmera were appealing, other aspects were disappointing. Upon first arriving, we walked through an attractive, open parlor/lobby/reception area. I was immediately drawn to the far end where beautiful turquoise water and palm trees were visible. When I walked out onto the pathway through the opening, that initial inviting view became a smack in the face with large piles of construction debris visible on the beach, including scrap metal/metal studs, etc. The buildings to the the left and right were also only partially completed and looked as though they had been sitting that way for years, and were deteriorating. Obviously this was not a good first impression. Our room had a problem with the shower drain being plugged up so that water would spill out onto the floor, as well as, upon sitting on the edge of the bed, the wooden leg broke and the bed immediately collapsed at that edge. We went to ask for a new room, got one which was better, however it still had a few quirks. There were no handles on the sliding patio doors, making it difficult to open and close the doors, and no locks either, with no screens so that bugs/critters would be able to come in if you wanted fresh air with the doors left open. The shower had no soap dish, or any sort of shelving to place soap, shampoo, etc. and one of the blinds had a broken pulley. The room, even so, was still quite decent, with a very small, but usable kitchen, as well as a jacuzzi tub, comfortable king bed, couch with matching table, and also dining table, with nice views of the garden area and peeks of ocean in the far distance outside. As far as the other buildings, it was a bit disconcerting to see many parts of the ceiling areas outside that were falling down, or had holes in them, and it took away from the ambiance to see this and also to walk past/watch from the breakfast restaurant, the guys carrying the broken pieces of debris from some of these areas and others (and some chunks fell on the walkways) that they seemingly are attempting to repair. The beach restaurant outdoor seating area did not have the respective cushions on the chairs, so it was out of the question to sit and eat there, which we would have liked to do. Both restaurants were expensive, food was tasty though, but fell short when the one particular gentleman chef left for a few days....
Pool was quite beautiful, nice to spend time there, swimming, sunning, eating, smoking Dominican cigars..... as was the garden area quite beautiful and the view out to the beach, except when at the water and facing back toward the condos, and the ever pervasive piles of construction garbage and half finished buildings are visible again. The condos are isolated and far from shopping, restaurants, food markets, entertainment, etc, which is good or bad depending on what you are looking for. It was almost eerie at times with no one else around but us (which my wife liked a lot) whether at the pool, the beach, or at breakfast at the restaurant in the lobby, walking around the property.....I think there where no more than about maybe 10-12 other patrons we saw at various times the entire week we were there. There are no activities or entertainment here at Punta Palmera. There are several outside excursions that are available to do, which we did, including a dune buggy tour, party boat excursion from the nearby marina/hotel, and a safari tour, which the later 2 were most enjoyable with the guides making sure everyone had plenty of rum and beer.. Sitting out on the patio at night with a cigar and drinking Presidente beer or sipping rum with pineapple, etc. was relaxing and tranquil, with the breeze through the palm trees when it was clear or alternatively through a nice rain storm, which came and went. Did not appreciate the guy who came around with the loud backpack sprayer at night spraying chemicals all over everything, for "mosquito control" as we were told when we inquired the next day at reception. Who wants to breath in god knows what kind of chemicals? We left a souvenir lighter out on the patio table, and could not understand why someone would have taken it, as it was missing the next day....hard to light cigars that way! Taxi cost to the larger supermarket, shopping area, restaurants, bars, etc, which are mainly together, as we were told, would be $60 round trip....ouch! (We found out later that there was free transport to this area albeit there is a 2 hour limit they give before you need to return back) ...so we opted for the minimart for food about 5 minutes away and $3 taxi each way initially, which was a bit limited in options, but held us in between eating out, then bought stuff at the international market to eat. Car rentals were also $60 per day, wow! The whole of Cap Cana and Punta Cana in general are still somewhat underdeveloped with a lot of unfinished properties, properties under construction, etc....again, good or bad depending on your frame of mind. Most of the staff were friendly and helpful for the most part, housekeeping was great.
Overall, the stay and trip in general was enjoyable and educational.....other people we met who had other accommodations in the area absolutely raved about them, so keep that in mind when deciding based on pricing, your likes and dislikes, preferences and tolerance levels for certain sub par conditions.
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Date of stay: December 2016
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle M wrote a review Aug 2023
17 contributions
5.0 of 5 bubbles
Absolutely stunning experience at this condo in Cap Cana! The 2-bedroom layout was perfectly designed, offering breathtaking views of both the ocean and the pool. The beauty of the condo complex's grounds left me in awe, and the infinity pool was a definite highlight. The staff was exceptional, going above and beyond to ensure a memorable stay. The convenience of airport transportation and the option to have the fridge stocked with our preferred items made the arrival process seamless. This condo exceeded all expectations and provided a luxurious and relaxing vacation. A five-star review without a doubt!
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harriet A wrote a review Jan 2020
4 contributions
5.0 of 5 bubbles
My sister and I had 10 nights staying at Punta Palmera Cap Cana in January 2020 and the only thing we were complaining about at the end was that we couldn't stay longer. The resort exceeded our expectations on all accounts. With a beautifully tranquil private beach, a glorious pool, spectacular views and super friendly staff we couldn't have asked for more from our stay. They even upgraded us on our 4th night and we moved to a 2nd floor apartment with a very well equipped kitchen, a nice sofa area with TV, a massive double bed, great shower and balcony looking out over the ocean (with a jacuzzi!). Our stay was incredibly relaxing and peaceful and we look forward to returning again soon. Thank you very much Cristele!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AudreyMaldon wrote a review Jul 2014
Plainsboro, New Jersey6 contributions14 helpful votes
5.0 of 5 bubbles
The minute we walked into our Punta Palmera apartment in Cap Cana, I knew we had made the right choice for our family vacation. The views from each of the 3 rooms in Unit C-26 were breathtaking and set the stage for what ended up to be a wonderful vacation. During our stay we were able to find a great balance of relaxation as well as adventure.
The view of the palm trees scattered along the white sandy beach and the beautiful blue Caribbean Sea wasn't the only thing we loved about our home away from home. The apartment came with all of the comforts of home, and then some. The beds were ultra comfortable, the kitchen was fully equipped in order to make and serve gourmet meals, the large screen TVs and wifi came in handy when we wanted to connect with the real world, and the jacuzzi on the terrace was very welcoming.
Relaxation continued in several favorite spots that we found around Cap Cana, the closest being a stones throw from our terrace. We found a beautiful infinity pool with the beach just beyond it. Both venues had plenty of lounge chairs, and umbrellas if the sun became too much. There were plenty of beaches to enjoy in Cap Cana with the best, Juanillo Beach, being a short drive away. There we find a natural beach as well as a wonderful open air restaurant with a variety of mouth watering dishes. The beach and restaurant have a very laid back feel to them. In the evenings we enjoyed walking to the marina where we found a mini market that made gourmet pizza and delicious gelato.
My husband and son spent mornings playing golf at Punta Espada, a gorgeous course that they couldn't get enough of. One morning my daughter and I joined them just so we could take in the many beautiful views that the course had to offer.
If you have a sense of adventure be sure to check out Scape Park within Cap Cana. We highly recommend the Zipline Adventure and the Buggie Adventure. But, if you only have time for one tour then Hoya Azul is a must see! This is a natural spring that is so clear you can see over 100 feet down to its floor. The spring is at the base of a bluff within a tropical forest and is incredible.
Our wonderful vacation in Cap Cana wouldn't have been possible if it weren't for the incredible people of FM who take care of the details at Punta Palmera. Transportation, groceries, keeping our unit clean, and making reservations for both tours & restaurants were just a few things that were taken care of seamlessly for my family. Thank you, FM, for an awesome time....we hope to return again!
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Date of stay: July 2014
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: We stayed in building C2 which was a short walk to the lobby, pool, beach, etc. Beautiful views...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eaglesfaninfla wrote a review Mar 2014
New Smyrna Beach, Florida21 contributions49 helpful votes
5.0 of 5 bubbles
This place is beautiful and in a very quiet location. The service is excellent. The rooms are beautiful and the views are awesome. That said, there are some really strange things that need to be clarified. This place shows up under B&B's in trip advisor which is not correct. It seems like more of an unfinished condominium project that they are also using as a Hotel. Even though the place is not finished there wasn't much annoying construction while I was there so largly a non issue but I would've never seen it if I didn't click on B&B's. Also, I found it dificult to find a working phone number for the Palmera so I had to book on Expedia. This is also not an issue because the Palmera will contact you soon after you book a reservation. They will supply free transportation from Punta Cana airport but not Santo Domingo. They will also give you one free ride to get supplies at the local super market.

Punta Palmera is in Cap Cana which is a newer developement probably constructed about 10 years ago. It seems like either people don't know about it or they prefer the all inclusives in Punta Cana which is like 20 minutes away. I preferred the solitude of Cap Cana. There are nice beaches and some decent restaurants. There aren't many Americans (this is a good thing. We suck. Yes, I mean you) so english is not as common as other islands.

I loved the Dominican Republic. The people are kind hearted and appreciative. The weather is perfect. It's a place where you can litterally do whatever you want and nobody will bother you. Hopefully I can move there someday.
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Date of stay: February 2014
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
Room Tip: upgrade to 1 bedroom it's worth it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rylias3 wrote a review Jul 2015
Waynesville, Ohio2 contributions8 helpful votes
5.0 of 5 bubbles
We arrived at Punta Palmera last week and were greeted by the smell of "rotten boiled eggs" as my 8 year old put it. I already was questioning my choice in lodging and figured I should have known better: there are maybe two negative reviews on the internet and almost all the rest were glowing, clearly I have the luck that I would be the third person ever to get crap handed to them by this facility. Let's just go home. Then we were guided to the reception area where we met Yohanny. She is warm, beautiful, and informative. She answered all my stupid questions, and slipped me an informative piece of literature on "sargassum seaweed", and deeply apologized for the inconvenience of it's unsightly and unscently presence. Since she was so polite about it, I forgave it. After all, she didn't have it shipped in and google said it has some health and ecological benefits. Ok then. Then, like an angel emerging from the corridor, a smiling Martin (phonetically Marteen) arrives balancing 4 fruity drinks on his tray to welcome my family and introduce himself. He speaks very little english, but says everything he means with his smiling eyes. The ever-helpful Eddie (shorter version of his unique name) showed us to our room. Beautiful. Huge. Clean. Gorgeous view of the ocean and the impressive infinity pool. All the spanish tv one could wish for and a barenaked fridge that needs filled. Pro Tip #1: do NOT go anywhere for groceries in the marina or fish market. El nacional is an expensive trip, and we found everything we needed when our dearest Eddie introduced us to the nearby and fairly priced "LAS CANAS" marketplace. Ask him and he will take you there. You can ask the front desk folks for their shirts off their backs and they will give them to you, they want you to be happy with your stay and proved that time after time with us. Pro Tip #2: Start your morning with coffee and breakfast at the pool restaurant. This is where you will be served by the sweetest Joanna (Yo-wanna) and, if you're lucky, you will enjoy the company of a scrawny rotten little kitty that you will come to love. Tell Professor Purrfect the McCoys miss their little friend and slip her some egg and plantains when Martin isn't looking. Bring fricken bug spray too, because if the sun isn't vertical to you, the mosquitos are crazy bad. We did go out a couple times, Waleska can help you arrange trips to Saona Island or Scape Park, which we would recommend, but mostly we were happy to develop blistering sunburns and alcoholism by the pool everyday. Yeah, the beach was unpleasant, but it won't be forever. If you must, I hear Juanillo beach is unscathed by the sargassum so give that a go. It's close and Eddie said it's bien. If you are relying on Martin to feed you, make sure you catch him before 5ish. I don't know where he goes, because the indoor restaurant never seems to be open when it says. Legend has it, that his fluffy chef hat is to conceal his halo, and at dusk he ascends to culinary heaven with wings made of palm leaves.... You read on all the reviews about how desolate this place is, and some say that negatively. For my family, it was perfect. We wanted to spend a single week out of the year in each other's company, and that is what we got. So for the rest of the year we will continue to ignore each other and be busy with our own lives, but we will always have the week we spent in the amazing Punta Palmera. A few honorable mentions: Alex and Alexandra who also work the front desk were so good to us. Michelle, the housekeeper, cleaned our disgusting messes daily and thoroughly with a smile on her face. Make sure you take care of her if you end up here.
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Date of stay: July 2015
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Krzysztof G wrote a review Feb 2014
Brussels, Belgium111 contributions106 helpful votes
5.0 of 5 bubbles
We booked the apartment for a week. There was no reviews back then available as it is pretty new place and we based our decision on pictures available on internet. After paying deposit we had small issue with a deposit so before our arrival we were quite skeptic of what we can expect. We couldn't be more wrong. This place is just incomparable with any other place we ever traveled to. Sure if you want to party all night long an you enjoy the noise and bustling cities this is not a place for you. We were very focused on finding a quiet and relaxing place and it can not be better than that. Apartment are outstanding, very spacious and with all amenities you would need. Our apartment was facing the sea to the east so each morning we could enjoy remarkable sunrises. This place is so great that if I knew how good it is I would not hesitate to stay there even a month. Not far away from the hotel there is tiny shop with basic food supplies but the staff can organize for you a shuttle with a wait to supermarket. We really had a hard time leaving as we felt there really great. And most of all the biggest asset of that place is staff - Leyden, Betelys, Domingo and my beloved Yvette. They made us feel so special that after a week of stay we both felt like we are leaving someone special to us. I would never hesitate to come back there. Worldwide top class. Thank you Punta Palmera.
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Date of stay: February 2014
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radhika P wrote a review Jan 2015
New York City, New York4 contributions9 helpful votes
1.0 of 5 bubbles
I booked an upcoming trip to stay at Punta Palmera from 1/17/15-1/23/15 this past November through Expedia. At the time I paid a 50% deposit for the room, which was billed to my credit card immediately. At the time of booking, I was told I had until December 18th to cancel the reservation for a full refund.

We decided to travel with friends, and requested an upgrade to a 3 bedroom unit. I called the hotel and was told that it would be an additional $120 per night for the room. When I received the change order confirmation the increase was listed as more than $240 per night. At that time, I decided to cancel because I did not want to be hit with hidden fees once we were at the resort. I cancelled the reservation on December 15, through Expedia and followed up with a call and email cancellation to the hotel, and asked when I would receive my refund. They confirmed cancellation and told me I would receive the refund of $1200 in 3-10 business days. Well, one month later, after numerous calls to the property and to Expedia, I have yet to receive the refund. I have been told that they returned the money to the bank, and it is out of their hands. Their practices are not truthful, and I would be careful about booking with them both because the costs shifted from what they said, and because they have not returned a cancelled reservation more than 1 month later.
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Date of stay: January 2015
1.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CristyMelo asked a question Nov 2018
Brasilia, DF86 contributions73 helpful votes
Me gustaria saber como moverse dentro del complejo. Hay transporte gratuito?
Punta Cana, Dominican Republic
Hola, Gracias por contactarnos. Dentro del complejo Cap Cana, cualquier transportación interna tiene un costo US$3 por vía.
Ron M asked a question Mar 2015
Richmond, Virginia
Are motorized scooters or bicycles available to rent?
Punta Cana, Dominican Republic
Yes Sr. on-site with our concierge.
Ron M asked a question Mar 2015
Richmond, Virginia
Is a Sea View same as a Ocean View room?
Answer from Punta Palmera C
Punta Cana, Dominican Republic25 contributions
Good afternoon dear Mrs. Sarah M! Thank you for your interest in Punta Palmera - Cap Cana! And yes is the same view. Punta Palmera
Answer from Punta Palmera C
Punta Cana, Dominican Republic25 contributions
Good afternoon dear Mrs. Sarah M! Thank you for your interest in Punta Palmera - Cap Cana! Our friendly team will help you with pleasure to make reservations for any excursions (Saona. Samana, Catalina and many others), car rental or restaurants. It is possible to put the reservations before the arrival: just let us know what would you like to do by e-mail or directly in the complex with one of our professional reception assistants. Cap Cana has 4 small mini markets and over 20 restaurants inside. In just 10 minutes driving distance we have a Punta Cana Village where you can find a big supermarket and many small restaurants. Please, contact us if you have more questions, so we can make your vacations truly unforgettable! Kind regards, Punta Palmera team.
Prettipetite wrote a tip May 2018
Chicago, Illinois13 contributions20 helpful votes
2.0 of 5 bubbles
"Api beach is nice. Don't allow cab drivers to rip you off. Always haggle."
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Inverfox wrote a tip Aug 2017
Dallas, Texas13 contributions17 helpful votes
2.0 of 5 bubbles
"Do not pay extra for ocean view....every room has it!"
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Sean K wrote a tip Aug 2017
High Wycombe, United Kingdom8 contributions4 helpful votes
3.0 of 5 bubbles
"Ask for rooms furthest from the refurb area, self-cater for breakfast."
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lovegolfsailing wrote a tip Apr 2017
Punta Cana, Dominican Republic164 contributions91 helpful votes
3.0 of 5 bubbles
"Make sure the condo you rent is not near the construction or remodeling"
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Alex L wrote a tip Feb 2016
New York73 contributions16 helpful votes
5.0 of 5 bubbles
"They all have Ocean view"
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CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
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Frequently Asked Questions about Punta Palmera Cap Cana By Essenza Retreats
Which popular attractions are close to Punta Palmera Cap Cana By Essenza Retreats?
Nearby attractions include Marina Cap Cana (0.3 miles), Casino Dominic Cap Cana (0.5 miles), and Versus Marina Cap Cana (0.4 miles).
What are some of the property amenities at Punta Palmera Cap Cana By Essenza Retreats?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Punta Palmera Cap Cana By Essenza Retreats?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Punta Palmera Cap Cana By Essenza Retreats?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Punta Palmera Cap Cana By Essenza Retreats?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Punta Palmera Cap Cana By Essenza Retreats?
Conveniently located restaurants include La Yola Restaurant, Api Beach House, and Bohemian Tapas & Wine Bar.
Are there opportunities to exercise at Punta Palmera Cap Cana By Essenza Retreats?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at Punta Palmera Cap Cana By Essenza Retreats?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Punta Palmera Cap Cana By Essenza Retreats offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Punta Palmera Cap Cana By Essenza Retreats?
The staff speaks multiple languages, including English, Spanish, and French.
Is Punta Palmera Cap Cana By Essenza Retreats accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.
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