This is a not a 5 star resort. This is a solid 4 star resort. The beach has lovely sand but it is very small then the position of the beach makes it high risk of high winds. The staff is nice and willing to assist but they are not given all the tools to really offer 5 star service. The bungalow are one of the more pricey rooms to stay in.. and yet they are not totally owned by the hotel change. They are not not maintained or updated as it the rest of the hotel. The gulf course seems nice and the restaurants are solid. But it just is not 5 star. My bath tub drain would not close, the inside of the closet was damaged, Now one changed towels at private pools and house keeping could come anytime of the day. There spa services were very very lovely but the spa room in the change room had a leak. I will not be returning. …
I decided to purchase a membership, this is my 3rd time renewing it! I can only say this has been one of the best investments of my life. Yesterday took my family for lunch, ALIX our waiter was phenomenal! he made our afternoon incredible, Eden roc is my home. I am very proud being part of this !
Human size resort with up to date comfortable bedrooms, excellent foods and a professional staff yet who naturally go out of their way to make your stay enjoyable and perfect. From booking with preferences to special dietary requirements to checking out including transfers all were perfectly and nicely handled.
Very nice Hotel , food , spectacular The spa divine , the beach very relaxing Restaurant Palapa , súper view and exceptional food The breakfast at the grill pretty much what u would love for breakfast The only thing I I did not like was the Tv , it did not have good volume
A gentleman named Pedro was extremely friendly and made sure everyday on the beach was perfect Constantly checking on us to make sure we had everything we needed. I will definitely come back and refer this place to all my friends and family
My stay here was incredible it wouldn’t be the same without our server Pedro. He’s the real MVP and a person I would love to see again next time at my stay in the Eden Roc. Much love Pedro you were amazing be well my brother
Perfect weather, perfect ocean, perfect room (1-bedroom suite with a pool and a golf cart), perfect martinis, perfect grilled fish (not always easy to do), perfect staff (especially our concierge Melvyn). Would we go back? Absolutely!!
Stefano and team knock it out of the park! World Class luxury in the DR at Eden Roc Cap Cana. I would return in a heartbeat and if you’re considering it…consider it no longer. Book it!! Junior and Jevrey upon arrival were amazing and so service oriented. Pick up occurs in suburbans curbside at the airport. They’re more than accommodating and offer to stop at the grocery store for anything local desired. Arrival was so friendly and ‘at your pace’. We were immediately left feeling comfortable and as if we stepped into our home away from home. Ana Carla was there to greet and welcome as she was our pre arrival concierge. She was more than amazing from start to finish and deserves so much praise!! Always there to assist when needed but not overbearing. Made everything happen as we are so grateful for her as she made the trip. Paola, Stefano, and the entire front office team were so kind throughout and so welcoming upon arrival. A little welcome beverage to help bring in the local feel! One of my little ones wasn’t feeling too hot from the travel day and they were more than willing to accommodate us as they read the situation to slow down the pace and let us acclimate vs. rushing to the room. The tour with Ana Carla was thoughtful and not overwhelming by any means. She was extremely intuitive. We broke a stroller on the trip through the airport and one just showed up! Thank you to Stefano for pulling that out of nowhere! The room was setup with diapers, changing pad, little teepee in the living room for the kids to play in. Again- just intuitive and way to go! The room was nothing short of spectacular as well. Everything you needed was there and very nice décor. The cuisine was amazing and service throughout meals was nothing short of spectacular. Milton and the AM team at Blue was so friendly and down to earth. They get to know you and you immediately feel welcome and comfortable in their presence. Pedro at the pool is incredible. He is always there and so friendly. He knows what you like after the first day and is intuitive in just bringing what you like! Dari was there when Pedro was not and they made the perfect team ensuring your comfort at the pool and private beach. Wine tasting with Andrea was also top notch. Super informative, laid back, and not intimidating despite so much knowledge! It was a very comfortable situation and conversation just flowed. He is a natural and the wine program overall is pretty stellar! Macarena at Medetreaneo…what can be said here?! She has a natural heart of service, and you feel so comfortable as she just takes such great care of you. She doesn’t miss a step and she certainly makes a great connection that is authentic and just adds to the entire experience. We did a cenote dinner in the Cave and that is something very worthwhile. I won’t spoil it, but it is a must do! Also, a private dinner on the beach with wine pairings is not to be missed either. Victor is another great server who does private dinners mostly so you will encounter him if you go with one of the great private offerings for dinner. Departure, always a timeframe that can be hectic, sad and forgettable…it isn’t at Edec Roc Cap Cana. Some big families were departing at the same time as we were and that could have made for a generic experience. They were so thoughtful, planned ahead regarding the timing, waiting for us after luggage collection and we were able to take our time to say goodbyes. It felt so warm and authentic once again. One of our boys lost the Edec Roc Cap Cana hat that was there for them upon arrival…one just showed up last minute thank you to Gregory! Gregory was amazing overall and his entire team just reflected what he demonstrated throughout our trip- genuine hospitality and in a non-overbearing way. Gregory truly gets it and the entire team does too. We were sad to go and I can’t speak highly enough of the place. But the people made it!!…
Great, friendly staff. Very clean beach. Towels provided and beach chairs/umbrellas set up upon request. Food and drink available on beach. Ask for Jendry as a waiter, he took great care of us all week.
Most unbelievable resort. The staff here are amazing! Jendry served us at the beach every day for a week. Very family oriented and quiet. One of the most relaxing trips I’ve been on. 10/10 will definitely come back!