Eden Roc Cap Cana
Cap Cana, Punta Cana 23000 Dominican Republic
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About
#2 of 73 resorts in Dominican Republic
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.4
2023 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Eden Roc at Cap Cana, the only Relais & Chateaux hotel in the island with extravagant amenities such as a full service spa, a Jack Nicklaus Signature Golf Course (Punta Espada) located nearby, private Beach Club, Koko Kids Club, five diverse culinary selections, 753 square feet of meeting space at Corallina Conference Room and various multi-purpose spaces ideal for destination weddings and corporate functions. Boasting 65 sumptuous accommodations ranging from lavish boutique villas with their own private pools to elegantly designed Beachfront suites and four recently unveiled charming Ocean Villas that offer complete privacy, Eden Roc at Cap Cana is a unique and secluded property nestled in the exclusive, beachfront community of Cap Cana at the eastern tip of the Dominican Republic.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Boating
Golf course
Hiking
Horseback riding
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Tennis court offsite
Walking tours
Water park offsite
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Concierge
Currency exchange
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Kitchenette
Flatscreen TV
Sofa bed
Bidet
Soundproof rooms
Air purifier
Bathrobes
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Minibar
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, French, Spanish, Italian
Location
Cap Cana, Punta Cana 23000 Dominican Republic
Eden Roc Cap Cana
Getting there
Car recommended
Grade: 41 out of 100
41
31 Restaurants
within 5 miles
1765Reviews84Q+A100Room tips
Reviews
Traveler rating
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Most Recent
My family has travel a lot my kids know how to have fun without being rude to others, how to request service and what to expect. All of this is what makes the Eden Rock relaxing and funn did i mention the golf carts?
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I stayed with my husband and toddler for several days in November. We were looking for another villa option in the DR, as we visit often. If you are looking for a luxury property, this is not it. We had more issues that is reasonable - over an hour late picking us up at the airport, no car seat as requested, in-villa fridge was not working and groceries we had ordered had to be thrown out, no crib as requested, slow service at the restaurants (tough with a little one), leaks in the villa roof. After multiple conversations with multiple people over multiple days, we were finally offered a nominal credit. There were a lot of excuses (new driver, busier than usual, this never happens, people usually love it here, etc). All of these experiences made it very difficult to enjoy our trip. On the pro side, the beach is very nice quality. The issues about seaweed in prior reviews have been addressed. Overall, the service at restaurants was friendly and positive, with some exceptions, and we did have some good meals. …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gregory Montens, Other at Eden Roc Cap Cana
Responded 2 days ago
Dear Mrs. Iverson, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences and shortcomings you faced during your stay. Your feedback is invaluable to us, and we deeply regret that we did not meet your expectations. We want to assure you that the issues you encountered are not indicative of the high standards we aim to maintain. Your concerns have been taken very seriously, and we are actively addressing these areas to ensure a more seamless and efficient experience for our guests in the future. We are pleased to know that you enjoyed the quality of our beach and that, overall, your interactions with our restaurant staff were positive. We are also delighted that you found our culinary offerings enjoyable during your stay. We completely understand the impact these challenges had on your trip, and we genuinely apologize for the frustration they caused. Your feedback is instrumental in our continuous efforts to improve and enhance our guests' experiences. It would mean a lot to us if you would consider giving us another opportunity to regain your trust and demonstrate the exceptional service we are known for. Should you decide to return, please reach out to me directly, and I will personally ensure that your next visit is seamless and thoroughly enjoyable. Thank you once again for sharing your feedback, and we sincerely hope to have the chance to welcome you back. Yours sincerely, Gregory Montens Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is beautiful, clean and expertly maintained. The staff made our stay one of our best vacations we’ve ever taken. We cannot give enough praise and thanks to the entire staff of Eden Rock. Lastly, we did not have one bad meal. A+ food experience
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our family reunion gathered for a wonderful Thanksgiving Holiday week at Eden Roc Cap Cana. All 15 members of my family had the pleasure of experiencing exceptional service THE ENTIRE WEEK from server JENDRY at their beach club bar. His attentiveness, knowledge of the menu, and genuine friendliness elevated our beachside dining and beverage experience. JENDRY’s recommendations were spot-on, and his efficiency ensured a seamless and enjoyable time. We appreciate the dedication to making our visit memorable. Highly recommend!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service staff was very friendly and had a good sense of humor........they also went the EXTRA MILE ....getting us a bottle of wine from MEDITERRANEO , when we had dinner at BLUE GRILL. The breakfast buffet was not as large, as I expected (please come and visit us @ LENKERHOF Relais and Chateaux in SWITZERLAND for the best breakfast buffet), but then I counted 15 !!! a la carte items to order and I tried as many as I could and they were all excellent. DELUXE BEACH ROOM is so close to the waves......it was absolute bliss....thanks and hope to come again next year.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a wonderful stay at the Eden Roc. It was characterized by consistent, excellent service from the hard working staff. Gustavo, Samira, our concierge, Maykel and Clara all went above and beyond to ensure our family had a memorable stay. The accommodations, food, property and service all met or exceeded our high expectations for a true five star experience. Thank you - we will definitely return!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We really love Eden Roc! This is our third trip to Eden Roc this year and everyone is always so nice and accommodating. Gustavo is the best pool side waiter! The front of the house (Fatima, Samira and Ryan) is very personable and ensures you seek the maximum experience!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent service, beautiful beach and property. Jendry is the best, super nice and attentive. Drinks were delicious, same with the food on the beach. I stayed in a villa adjacent to the hotel which I would highly recommend, will be back soon!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We love Eden Roc Cap Cana! It is one of the best resorts my family has visiting. Jendry took care of us the whole time and was so nice and accommodating as well as everyone else who works here. The food and drinks are excellent and I would recommend the exotica and shrimp tacos!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Paola Cardozo, Guest Services / Front Office at Eden Roc Cap Cana
Responded 1 week ago
Thank you for your heartwarming review! We are thrilled that you chose us as your Thanksgiving getaway, and we are delighted to hear that Eden Roc Cap Cana stands out as one of the best resorts your family has visited. It warms our hearts to know that Jendry and our team took great care of you, ensuring a nice and accommodating experience. We are also pleased that you enjoyed our excellent food and drinks, especially the exotica and shrimp tacos. Your recommendation means the world to us, and we look forward to hosting you and your family again for more memorable moments. Best regards, Paola Cardozo Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gendri at the beach was the best & so attentive. We loved him the most! Eden Roc beach was our favorite- service & experience is top notch. Mango ice cream is the best here! We were so lucky to spend our thanksgiving here!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Paola Cardozo, Guest Services / Front Office at Eden Roc Cap Cana
Responded 1 week ago
Thank you for your heartfelt review! We are thrilled to hear that Gendri at the beach provided you with exceptional and attentive service – we will be sure to pass along your kind words. It is wonderful to know that our resort became your favorite, and we are pleased that you found the service and experience to be top-notch. We are grateful that you chose to spend your Thanksgiving with us. Looking forward to welcoming you back for more memorable experiences! Best regards, Paola Cardozo Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Cap Cana area.
PRICE RANGE
$933 - $1,615 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
65
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Claim Your ListingEDEN ROC CAP CANA - Updated 2023 Prices & Resort Reviews (Dominican Republic)
Frequently Asked Questions about Eden Roc Cap Cana
Which popular attractions are close to Eden Roc Cap Cana?
Nearby attractions include Hoyo Azul (2.0 miles), Juanillo Beach (2.5 miles), and Marina Cap Cana (4.4 miles).
What are some of the property amenities at Eden Roc Cap Cana?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Eden Roc Cap Cana?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Eden Roc Cap Cana?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Eden Roc Cap Cana?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Eden Roc Cap Cana?
Conveniently located restaurants include La Yola Restaurant, Sanctuary Town Cap Cana, and La Palapa by Eden Roc.
Are there opportunities to exercise at Eden Roc Cap Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Eden Roc Cap Cana have airport transportation?
Yes, Eden Roc Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eden Roc Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eden Roc Cap Cana?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eden Roc Cap Cana offer any business services?
Yes, it conveniently offers a business center, a banquet room, and conference facilities.