What a beautiful resort. The staff was incredible. Our butler, Eli was the best. All of the restaurants we visited were great. The breakfast and lunch at The Pier was awesome. Our room was very nice and well maintained.
What an amazing resort! For one it’s absolutely beautiful, well kept and safe. The food is excellent and drinks are excellent. It has an amazing gym and so many restaurant options. It has healthy options as well. This was hands down the best resort experience we have had. The staff is all so friendly and helpful! Team Shutters and Anthony and the gym staff were outstanding, mainly the spin instructor and yoga instructor.
Hyatt Zilara Cap Cana had everything we could ask for in a resort. The Spa and Club room is a must have. Enger, our butler, made us smile every time we saw him. He booked our spa appt for us, got us extra beers in our room, and provided us a very special surprise in our room for our anniversary. If you can request a butler- request him!! Juan was also amazing at the spa; he took beautiful pictures of my husband and I (really captured such a beautiful moment.) Staff was genuinely friendly, food was good, and atmosphere was amazing. Big shoutout to Enger & the rest of the staff here! Thanks for a great one year anniversary. This is going to be a hard place to top.
Details are below but this hotel is AMAZING. The lobby is breathtaking and is completely open air and has a nice cross breeze. We were greeted with specialty cocktails upon arrival. The gym is like nothing I’ve ever seen at a hotel before- wish I used it more but vacation mode got the best of me. Grounds are very well kept. Overall the property is incredibly clean and beautiful. The staff is 10/10 with hospitality and friendliness. Food is fantastic and drinks are good. Beach - very good overall. There was some seaweed/sargassum since it is that time of year but they had crews cleaning and it was nothing too bad (compared to Cancun at this time of year, for reference). Once you got past the seaweed- the water was very clear. Certain days had worse seaweed than others and it was typically worse in morning and cleared up mostly in the afternoon. Sand was soft itself but surface was harder in general. Easy to walk on though. Didn’t use the beach chairs much at all and mainly hung by pool. Pool - this pool is huge and kept very clean. Jeffrey and Leury were the best bartenders- they both clearly work so hard yet keep it fun for the guests. I suggest the mini beer shots for a group. Pool service was very attentive but slower to get your drinks. Mayreni was amazing - always checking on us and never let our drinks get emptied before asking if we wanted anything else. Service - service overall was great. To continue on from the great service we had from the pool area (Jeffrey, Leury, and Mayreni) - The staff overall is amazing and do not let you carry more than two drinks yourself. They are always insisting on helping. Olina, Francisco, Ruth, and Santo were great at the Pier for breakfast (buffet). Franklin and Miguel were also awesome at The Pier for lunch. Arturo and Armado were awesome every day at the pool for activities. Duran was awesome waiter at Waves. Emmanuel Anny and Rosibel were fantastic bartenders at Gabriella’s (lobby bar). Fun fact - Emmanuel loves notorious B.I.G. so we enjoyed listening to music with him and having a night cap. Food - the food here was fantastic. The Pier (buffet) is great for breakfast. Diocedy makes great omelettes and chicken burritos. We had them every morning. The Pier is even better for lunch - do not miss out on going to lunch buffet. we preferred this over the Waves grill. We had cheese boards, sashimi, and pasta. The made to order pasta bar is delicious - shout out to Victor for the amazing penne carbonara. The hibachi at tempest is also really good- they give you so much food. The regular menu at Tempest is also great. Waves steakhouse is also delicious - highly recommend. We also did French and Italian restaurants which were also good but not as good as the others mentioned. Overall food was awesome Drinks - drinks overall are pretty good but the martinis at the Martini Bar are next level good. They have a piano player almost every night who was great. We usually went to the martini bar every night after dinner or after the shows. Entertainment - Night entertainment was pretty good. We enjoyed the magic show the most but didn’t always make it to the shows. We usually found ourselves watching part of the shows on our way back from dinner. A lot of great acrobatic acts as well. Activities - the hotel had a variety of activities each day from sports to painting on the beach to run tastings. We played volleyball on the beach every day. Armado played with us when we didn’t have enough people and always made sure to come grab us for volleyball when it was time. We had such a blast with all the activities. We also did the Aqua Bike and painting on the beach. We are already looking to book our next vacation at this resort because we loved it so much. Can’t thank the staff enough for the hospitality and helping us create these memories we’ll have forever!…
My daughter and I came with another mom and her daughter to celebrate their graduation and this resort met and exceeded all expectations! The resort itself is gorgeous. A very luxurious feel everywhere you go and the restaurants are amazing. My favorite part was the unbelievable staff. So attentive and kind. They were great. They new every one of us by name and made our trip even better. Our daughters had the time of their life. Ramon and Bryan did so much to make our vacation special. The entertainment and activities they had planned everyday helped make our trip even more memorable.
The service was friendly and the food was well made and served to our table quickly. The workers were very friendly and entertaining and easy to talk with. Jean and Amado, especially, were very friendly and willing to play games with us.
Hyatt Zilara is a beautiful resort with fun activities. Ramon and Bryan we’re exceptional entertainment and activity hosts. They made our trip special and fun. This resort is top notch with exceptional service. Can’t wait to come back!!!
Our first all-inclusive resort! And we picked the best! Celebrating our 30th wedding anniversary couldn’t have been in a more beautiful place! From the moment you arrive you can’t help but be amazed at the beautiful views with the open air lobby looking at their pools and the palm tree lined stunning beaches! The landscaping is beautiful too! And we had the most amazing weather all week! 🙏🏻🙏🏻 The friendly welcoming staff took good care of us. We first met Domingo who said to be in touch with him as our needs arised. We quickly learned that we could easily relax in the ocean or pool as the temperatures were perfect! We met such friendly staff as “Santa” and “Leidy” at the beach who always had a smile on their face and offered to get drinks as we needed them. And the pool bar! A swim up pool bar is a game changer! How fun! You have such friendly Dominican staff! Some of the people that we met at the poolside bar are Jeffrey, Ricardo, Leury! They always had a smile on their face and were so helpful getting drinks for all of us. 😊 I loved some of the activities too! Yoga with “Tatiana” and the TRX training was fun! The pool exercise activities were hilariously fun and good exercise! I tried aqua bike, aqua pole and aqua glove! “Jean” and “Ramon” were so friendly and helpful with the activities at the beach! “Jean” and “Ramon” made sure that we knew about the silent disco and that was one of the most creatively fun nights we’ve had! We enjoyed the shows every night! From the “Michael Jackson tribute” to our favorite “rock night”!! All of my husband’s favorite music from the 80s! The band and musicianship was incredible! The vocalist was spot on! From lunch poolside… Pizza, nachos etc. to our delicious dinners from Indian food, Italian food to an amazing filet mignon dinner at Waves! We enjoyed the food and your wait staff! All of our servers were so attentive and kind and friendly. We highly recommend a Hyatt Zilara and Ziva! We decided one morning to check out the water park! Loved the waterslides and lazy river! So much for everyone to enjoy. My husband also enjoyed some ping-pong by the pool with Jean! He’s a sharp young man. We highly recommend checking out Hyatt Zilara in the DR for your next vacation! And we hope to return soon!…
I made my way back to this great resort! My friends and I had a wonderful time as usual 😊 Nothing ever disappoints! The food, drinks, bartenders, cleaning staff… everyone and everything was exceptional. The entertainment staff is the biggest asset to this hotel and deserve so much credit for making this resort a must visit! Delfy is the top of this list. He goes above and beyond to make sure every guest is having an amazing time. He’s worth his weight in gold 😊
The hotel was amazing & the staff certainly know how to look after you! Food was excellent with lots of choice, had a fabulous week & would certainly go back. Shout out to Ramon for pool side entertainment and Miguel, Ruth & Idalmis for looking after us at breakfast