In the first place I will highlight that what was best was the food ahaha, then the attention of all the staff, including the waiters of the restaurant and the lobby bar without any exclusion, My friend "BERNARDO" gave us an excellent service, and visited Many resorts, but as for the quality of service and humanity in the attentions among the collaborators, I don't think there is another one like it or anything like that... apart from the only thing that there was no disco atmosphere or some fun at night... But After that, everything was excellent, also the very cozy and spacious rooms. Thank you "BERNARDO" For the attentions, I hope to return in the future.
Very misleading resort. While service staff was super sweet, management was horrible. No amenities, room service, activities…nothing! Had to pay to get a deck of cards to play for entertainment when we wanted to stay in for the afternoon. Had to get cords to use tv’s. WiFi was a mess. Furniture very worn. Nothing open. All inclusive was not! Forgot to pick us up from airport. Left us stranded at beach. Never apologized for any errors and acted like they were doing us a favor when they did do something. Very thankful my children didn’t come on this trip…no clubhouse, scheduled activities, no entertainment at all. If you want to get drunk and stay at the pool then you’re set but if you want a true vacation this is not the place to go!
Let’s start off positive. The country is beautiful! The staff is awesome! Ok that’s about it. We have been to Punta Cana several times so we know what we are talking about. Number one the rooms they put guests in all smell like sewer gas and they say they can’t change you so they come spray frebreeze. The whole resort is run down! There is no beach except 10 min shuttle that they don’t take you or pick you up on time. There is nothing for the guests to do except sit by a pool which you usually have by yourself. This place is a ghost resort. I honestly see why they are pushing the timeshare. They need money to upgrade. We personally felt like it was a waste of money. We were locked out of our smelly room on 3 different occasions. The deck door knob wasn’t even connected. The best view we had was construction workers hauling dirt. It is really amazing they try to sell you a timeshare here when they put you in such a nasty place. Bad marketing. We bought the trip through monster and monster should not send people here. Finally on second last day our ac in our room goes out but we say screw it. It was hot couldn’t sleep but we were leaving so who cares. We checked into moving after day two but we had already paid $1000 for two extra nights so we didn’t. There is numberous place to stay that is worth your while but this isn’t one of them. The timeshare would been good if it had been at a different location other than here. We won’t be back sorry.…
Spent a week there and loved every minute. Swimming in the morning and hit the buffet for lunch. Back to the pool and some drinks. The General Manager, Ms Amanda Guevara was able to make some hard to get dinner reservations (off site) for us (a group of 14). Highly recommended
This is a large residential community, a beautiful (deserted) Mediterranean village, not a fun resort. If you are looking for a quiet time with your partner where you can be ALONE, this could be for you. The people are very friendly, rooms are clean. The best rooms and views (of the Marina) are for owners, which I am not so my room was just ok and view was of a construction zone. Pools are beautiful but solitary and quiet. Evening strolls will be beautiful and peaceful. If you are looking for an all inclusive resort with beach access, activities, different restaurants, and entertainment, this is definitely not it! Although a large community, the stores are mostly shut down, it’s like a ghost town when you walk around (during the sales meeting I was told the resort is undergoing a renovation and name change by year’s end). The beach is a 10 minute hot shuttle ride away. There are 2 restaurants only on the all inclusive plan, a couple of others available to pay…if they’re open. Food at the beach is included only in some plans, not mine. I heard that food was better than what we had. I liked most of the food that I had but there is not much variety, it all seems pretty similar but I never left hungry, just not wowed. I will try the PuntaCana again but will go to an actual resort next time…on the beach and not during the June seaweed season.…
The staff was very nice and helpful. Check-in and out were very speedy. The unit was nicely decorated and clean with daily cleaning. The bed was extremely hard (like a carpeted floor) but the linens were comfortable. Breakfast was good but the rest was pretty bad. It seems they want to overcook most entrees. Only the Buffett and 1 restaurant was open which was included with the all-inclusive. The restaurant rotated from Italian to Mexican. everything is pretty spread out but they have carts to take you around. The beach was a bust!! It was covered in sargassum and smelled horrible. The water was cloudy. Don"t bother!! Book your own excursions through a website. The one we took through the hotel was a $90 snorkel trip an hr away at Catalina Island. We snorkeled for 24 minutes then went to a beautiful beach with an ok lunch for 3-4 hrs. Snorkeling was nice with some colorful corals and reef fish. We stayed 1 night in Bavaro Beach which was a much nicer area.…
The red flags should had went up apond arrival. So they only had one shuttle bus that had poor air conditioning and this plays a huge factor during the whole week. I'll talk about that later on in this review. So we arrive at the resort and everything seems to be nice. The staff is very polite and friendly at the front desk and the check in goes relatively smooth. They loaded our luggage on a over sized golf cart and away we go off to our suite. During the ride we was observing the layout of the resort he made a series of turns and we saw some shops and restaurants but most of them were closed and some even abandoned. Hmmm!!! maybe it's to early for them to be open at least so we thought. OK finally we arrive at our suite on the second floor and yes they had an elevator lol. Now where inside the suite it was pretty spacious it had 2 bedrooms both with on suite bathrooms it also had a full kitchen & a large living room adjacent to a huge balcony overlooking the marina. OK now it's time to wine down and relax and hookup the fire stick in our bedroom but wait to are surprise there's no TV in our bedroom. So we had no choice but to watch it in the living room and this is where the vacation starts to go down hill. The wifi was down for 2 days so we use 1 of the phones as a hot spot. The couch which we slept on was sagging and should have been firmer. OK we decided to get a bite to eat at there so-called buffet. It was the worst food I've ever had. The chicken was dry & the seafood was over or under cooked. None of the food seem fresh & the presentation was awful. The only dish that was fresh were the omlettes which was prepared apond request. Throughout the course of the week the buffet selection was pretty much the same cuisine with a minor change here & there. The drinks was inconsistent not one single drink of the same mix tasted like the last one ordered they where under or over poured. We spent a couple of hours at the pool which was very nice & there was a poolside bar. The drinks were a little better & the food was good. ( way better then the buffet) . Next day we decided to spend the day at the beach which was 10 minutes away by shuttle bus. Yup the same poorly air conditioned van that pick us up from the airport. OK we was clearly told that the shuttle leaves & pickup every hour a quarter after from the beach til 5pm. We get to the beach at 1015 am which was relaxing & the water was warm (Note: the beach had a lot if seaweed but the Drinks & Food was great) we decided to head back at 2:00pm & it was very hot at the shuttle pick up point there was no shade or anywhere to sit At 2:15 the shuttle never showed up 2:30 still no shuttle. So we called the front desk to see what was going on. They gave us the run around. The shuttle finally came about 2:50.Now where hot & agitated & just to remind you the shuttle has piss poor air conditioning. Fast forward now where back at the suite thank goodness it has great air-conditioning but still no wifi SMH the fire stick is our only source of entertainment ( Yup you heard me this resort had no entertainment for there guest) Absolutely nothing to do here unless your a gambler because they did have a casino Wednesday we took a trip to the mall. Thursday we went back to the pool just for the drinks & food. Friday took a chance & went back to the beach & Yup you guess it the shuttle never showed but this time we was not alone because there were other guest with us. They tried giving us the run around again but this time one of the guest spoke Spanish and he laid into the guy working at the front desk. Resulting in the resort sending taxi cabs to come get us.(So where was the shuttle. At the airport picking up more suckers to bring to the resort) SMH Now it's time to take the fake Covid test so we can get back to the US. For the record THIS RESORT SUCKS!!!! DON'T COME TO THIS RESORT!!!!…
We had our family reunion we were 14 ppl, We all had different rooms and they were all perfect. The place was beautiful, It was all inclusive and food and staff are amazing. The only flaw to us was there was not enough night entertainments, especially during the week, Friday thru Sunday its ok. Its because the owners live on the property and they work so during the week the music cannot be loud. So if your looking for quiet vacation then this is the spot. They also have several restaurant you can make reservation for dinner but its not part of the package.
Let's start with the positives, because there are a few. The staff was great, great service provided by most. Junior in the dining room is a gem! The lady bartender in the lobby is great too (sorry I forgot her name, not due to alcohol consumption though - we'll get to that in a minute). Front desk staff is helpful and friendly. The room was spacious, dated, but spacious. The pools are serene and clean, finding a place to sit and enjoy was not an issue. Rooms - although, spacious as mentioned, the floor could have been cleaner, the closets smelled, the bathroom fixtures are leaking/falling apart, functional but falling apart. The mini bar - is a water and a few sodas... just a note - there is no microwave for your convenience . Restaurants - we were led to believe that there were 6 restaurants - not at all true! There are a few restaurants on site that are not included in the all - inclusive. There was one main area that all meals were served at - except for one night during our 5 day stay. The food was mostly buffet style - honestly we only ate breakfast there after the first day and occasionally would pop in for something at lunch time to hold us over until dinner. We found a gem - Barbudo restaurant, a 3 minute walk away - just inside the property gate and ate all of our dinners there - of course it is not included, but we didn't care. Barbudo was the culinary highlight of our trip - great food and drinks! Bars - there was a bar in the lobby which was always staffed and had great service. Drinks were ok - but let's be honest, who wants to hang out in the hotel lobby all the time when on vacation - no one! You are led top believe that there are bars than there actually are. The main pool has a bar that serves mediocre drinks in very small plastic cups. No one comes around poolside to take your order - you are running to the bar every 5 minutes trying to get even a little tipsy. Another pool has a bar area that you can tell has not been open for quite some time. Pools - are beautiful and the water is clean. The landscaping and lounging area around the pool have debris, old cups, trash scattered about. There is no offering of towels around the pool. We asked at the front desk and were told that you had pool towels in the rooms - we did not - they allowed us to sign some out at the entrance to the hotel. There are no activities at the pool, at times there was music- at the main pool only. The food area at the main pool was not in service, except for our first day there - I believe that there was an issue with equipment. It felt like a ghost town most times, there were never more than 10 people at either pool that we visited. My husband and I were looking forward to lounging poolside and people watching - no such luck without looking like creepers. The beach area was nice - it too was not very full with people. The vacation presentation was not overly pushy and may actually be an OK deal - but we were not impressed enough by our time there to think of visiting again. The presentation is advertised as 120 minutes- ours went longer for sure and we were very adamant up front that we had no interest in purchasing anything. Overall we were able to rest/relax and enjoy each others company. Maybe at full or even half capacity this "resort" would have better suited us.…
We purchased a vacation package and this all-inclusive is one of the resorts in this package deal. Agreed to a 90-minute presentation that ended up being 4 hours. Offered a great vacation package deal but just not the right timing financially. The room we stayed in was clean and has a balcony overlooking the back of the marina. Fairly spacious and we had 4 adults (2teens) that were fairly comfortable in the room. Issues - No Microwave - The shower had both the wand and the overhead that leaked out through the sides. - Garden tub wouldn't seal to allow it to fill. Did not use. The buffet was pretty well the same for each meal and we didn't understand completely from the concierge about being allowed to visit the onsite restaurants on different nights. Need to watch for frequent single steps throughout facility. My wife fell at the pool and I nearly fell in the dining area. Pro: Service from employees was excellent and amount of employees was exccellent to take care of our requests. Concierge services were excellent and language wasn't an issue. The pools were excellent. Crystal clear water and very clean.…
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