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Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23000 Dominican Republic
Traveler (16555)
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Panoramas (21)
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About

#8 of 1,565 hotels in Dominican Republic
Location
4.7
Cleanliness
4.6
Service
4.6
Value
4.4
Adults-only Sanctuary Cap Cana is set along a stretch of pure white sand beach in the Dominican Republic, just 15 minutes from Punta Cana International Airport.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Airport transportation
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Hotel links
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Location

Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23000 Dominican Republic
Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Traveler Insights
This summary was created by AI, based on 386 recent English reviews.
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Travelers often highlight Sanctuary Cap Cana's picturesque location and the wealth of amenities on offer. The abundance of pools, beach access, activities and plentiful seating options earn rave reviews. The service, particularly the butler service, is highly praised for its attentiveness. Guests appreciate the clean, comfortable rooms and the resort's overall cleanliness. However, some have encountered noise disturbances and maintenance issues. The luxurious, relaxing atmosphere is a hit among guests, but some travelers warn that certain aspects may be overpriced. Despite this, many plan to return, captivated by the exceptional views and overall experience.
Location
Picturesque
Atmosphere
Luxurious
Rooms
Spacious
Value
Satisfying
Cleanliness
Immaculate
Service
Attentive
Amenities
Abundant
Location
Picturesque
Travelers praise the location as beautiful and picturesque, often highlighting the exceptional views. Many guests have enjoyed their stay due to the location and plan to return.
  • Voyager12554909764
    Voyager12554909764
    Sep 2023 1 contribution
    ...We would highly recommend Sanctuary above any other location in Cap Cana!...
  • Kristen
    Kristen
    Sep 2023 1 contribution
    ...Our Monarch Villa was beautiful and we loved the location of it...
  • Chrisboone
    Chrisboone
    Sep 2023 1 contribution
    Beautiful resort in a great location...
  • JT J
    JT J
    Aug 2023 1 contribution
    ...Will definitely be returning to this location in the near future...
  • Cat
    Cat
    Aug 2023 1 contribution
    Beautiful location, nice rooms, great people...
  • PoodleMom
    PoodleMom
    Jun 2023 2 contributions
    ...We also loved its location amongst the resort--off by itself and quiet...
  • Brianna French
    Brianna French
    Jun 2023 2 contributions
    ...This is our second year vacationing at this location...
  • TheAedsMan
    TheAedsMan
    Jun 2023 1 contribution
    ...The location was beautiful, the service was excellent, the food was delicious, and the people were wonderful!!...
  • Daniel S
    Daniel S
    Apr 2023 3 contributions
    ...We can get past the imperfections listed above because it really is a spectacular location and the staff is so focused on making it a special time for the guests...
  • othmar953
    othmar953
    Apr 2023 17 contributions
    ...The food in the restaurants was very good, in particular in the steak house; the buffet has upside potential as well as the wine (was different from location to location though)...
  • Randy B
    Randy B
    Apr 2023 1 contribution
    ...Everything from the decor to the location to the amenities to the delicious food to the comfort level...
  • Robert R
    Robert R
    Apr 2023 25 contributions
    ...Beautiful location, awesome sunrises and sunsets!...
  • Jennifer D
    Jennifer D
    Apr 2023 1 contribution
    ...Beautiful location, picturesque views, outstanding food!...
  • cspee
    cspee
    Apr 2023 11 contributions
    ...Beautiful location, amazing pools, great food, and incredible service...
  • jigisha p
    jigisha p
    Mar 2023 1 contribution
    ...No matter if you're at the buffet, a la cart restaurants, pool or bar, the staff at every location are so pleasant and welcoming...
  • dnbykpa
    dnbykpa
    Mar 2023 2 contributions
    ...But as gorgeous as the property is, as inviting as the location is, as spectacular as the weather can be, as good as the food is, the real driver of the experience here is the staff...
  • Roger L
    Roger L
    Mar 2023 1 contribution
    ...We choose to come back because the accommodations are nice, the location is beautiful, and the staff are exceptional...
  • Tour538721
    Tour538721
    Mar 2023 8 contributions
    Sanctuary was the perfect location to celebrate!...
  • Rob J
    Rob J
    Feb 2023 4 contributions
    ...It’s an adult only all inclusive location that recently reopened after the hurricane that hit last fall...
  • Allison
    Allison
    Feb 2023 2 contributions
    ...The location of the room was great and housekeeping was exceptional...
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Atmosphere
Luxurious
Travelers highlight the hotel's luxurious, relaxing environment, with special features such as live music, themed parties, and beautifully appointed rooms adding to the rich atmosphere.
  • MicheleMacIntosh
    MicheleMacIntosh
    Aug 2023 1 contribution
    ...Robelin Joseph at El Rincón de Paco in Sanctuary Town offered outstanding service — he reserved us a special table several days ahead of time and decorated it for my birthday... My husband told him it was my birthday and Jose completely decorated an entire cabana with balloons, streamers and flowers and he lavished attention on us all day...
  • Maisa T
    Maisa T
    Jul 2023 2 contributions
    ...However, at Saturday night, it was the white party in front of our room, and we could hear all the DJ sound inside our suite, that made it impossible for us to sleep, it was very stressful, because on a relaxing honeymoon trip, The last thing I wanted was to have so much noise in my room...
  • Jason E
    Jason E
    Jul 2023 1 contribution
    ...If you want a big party scene, loud music....this might not be your place... And before the nightclub turned into an open party, each night Juan and his team had something different planned, a speed painter, dance shows, magic shows, a beach party with fire dancers, and more...
  • Ashlyn N
    Ashlyn N
    Jun 2023 2 contributions
    ...Almost always playing american music and catering to american foods, would have loved to see more dominican cultural options in terms of food and music!...
  • Haley H
    Haley H
    May 2023 3 contributions
    ...I would also like to express my heartfelt appreciation to GCStar, our wedding MC and DJ. They played a pivotal role in creating an incredible atmosphere and ensuring that our reception was an absolute blast where we could dance the night away...
  • Tino T
    Tino T
    May 2023 1 contribution
    ...In addition, he sang Happy Birthday to my 70th year old Aunt on her birthday which we all agreed that he can sing very well...
  • AmyLH605
    AmyLH605
    Apr 2023 1 contribution
    ...Wherever you look you’ll see they have thought about how to maximize the beauty- from the light fixtures to the ivy covering the trellis to the turf on the rooftops...
  • atmfinancialservices
    atmfinancialservices
    Apr 2023 1 contribution
    ...We stayed in the honey moon suite with was fabulous... The trio group was really good going from table to table singing a variety of songs...
  • S6770DKleew
    S6770DKleew
    Mar 2023 45 contributions
    ...We enjoyed all the restaurants and especially the roaming trio who sang at each restaurant every night...
  • Lisa V
    Lisa V
    Mar 2023 4 contributions
    ...As soon as you step foot through the entrance of the lobby, you feel as if you have walked into a quaint and luxurious European resort...
  • Lindsey U
    Lindsey U
    Mar 2023 1 contribution
    ...When we arrived, we were seated in the stunning lobby to check in and they greeted us with a welcome drink. They drove us & our bags in a golf cart to our suite, and the room was beautiful... One evening they had a show in the Discoteca of traditional Dominican Republic dances, and on our last night in Punta Cana they had the best beach party with a fire show and dancing...
  • Jackie F
    Jackie F
    Mar 2023 1 contribution
    ...There’s such a great atmosphere of trying new things, people encouraging and cheering for each other...
  • RobKov
    RobKov
    Mar 2023 9 contributions
    ...She made our room feel extra special each day and always checked in to make sure the room was prepared to our liking...
  • justine t
    justine t
    Feb 2023 1 contribution
    ...The castle at the resort was very pretty and unique!... The staff made my birthday really special, decorating my breakfast table with flowers when I stepped away to get food and numerous birthday songs...
  • Jennifer D
    Jennifer D
    Feb 2023 5 contributions
    ...Everywhere you look you can see water, pools, fragrant atmosphere everywhere you go - restrooms, common areas etc...
  • John A
    John A
    Feb 2023 1 contribution
    ...Its cavernous, minimalist lobby gave way to a well-appointed oceanfront suite which provided us a wonderful view of the sunrise on the one day we decided to rise earlier than normal (it was not to be missed)... Sure, there were controlled bursts of local culture -- our poolside bachata lessons were fun, and a Caribbean music concert showcased some amazing talent...
  • Bear 3016
    Bear 3016
    Feb 2023 2 contributions
    ...Happy Boy and Nelly at the pool bar were awesome and made our stay fun!... Shout outs: Gilford, Happy Boy, Nelly and Luis Felippe were the staff members we interacted with most...
  • Matd3232321
    Matd3232321
    Jan 2023 1 contribution
    ...Beach was well appointed with furniture, umbrellas, tables, and of course- great servers doing a top-notch job of keeping people’s towels dry, and drinks full...
  • gumbo39
    gumbo39
    Jan 2023 10 contributions
    ...The room was spacious, immaculate and well appointed with a separate dressing room and a terrific large bathroom with plentiful amenities. Beds were comfortable and made with crisp white linens and duvets... And a tip of the hat to the excellent trio that performed in The Steakhouse!... -The one drawback is the monotony of the music played at the pool area... The same dreary, overwrought mid-tempo pop songs were on repeat day after day... I heard Betty Davis Eyes three times one afternoon... I was dismayed that I heard little to no crowd pleasing regional music of reggae or musically rich Cuba, Puerto Rico, Brazil, DR, Columbia, New Orleans, Motown or American Soul... Please upgrade and diversify the pool playlist!...
  • Angela C
    Angela C
    Jan 2022 39 contributions
    ...The rooms were highly luxurious with super king beds , a jacuzzi bath on the balcony and separate walk in wardrobe and spacious ensuite with shower... Entertainment each evening was very good quality and we enjoyed Circe de soleil, Michael Jackson tribute, beach disco with fireworks, traditional SA Latin dancing and karaoke...
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Rooms
Spacious
Travelers appreciate the variety of rooms available, with many praising their spaciousness, cleanliness, and comfort. However, some guests encountered maintenance issues and noise disturbances.
  • patriciaC668QP
    patriciaC668QP
    Aug 2023 1 contribution
    ...I stayed in 3 different rooms: the Monarch Beachfront with its spaciousness and breathtaking views on the beach, the Garden Monarch offering a more private experience, and the King and Queen villa, an oceanfront paradise with a huge balcony, jacuzzi, outdoor lounge area, outdoor shower, and soaking stone tub, along with a spacious bedroom and living room/dining room with French doors for stunning sunrise views...
  • Maisa T
    Maisa T
    Jul 2023 2 contributions
    ...However, at Saturday night, it was the white party in front of our room, and we could hear all the DJ sound inside our suite, that made it impossible for us to sleep, it was very stressful, because on a relaxing honeymoon trip, The last thing I wanted was to have so much noise in my room...
  • Elisa S
    Elisa S
    Jul 2023 1 contribution
    ...We stayed in the Castle and thoroughly enjoyed both of the rooms we had, the Castle Junior Suite Swim Out and the Castle Suite Oceanfront... The Castle Suite Oceanfront was spacious and more modern, in terms of decor and bathroom amenities... He surprised us regularly with special touches in our room, including chilled champagne, rose petals, balloons and sweet treats...
  • Christopher C
    Christopher C
    Jul 2023 1 contribution
    ...The rooms are spacious with a large walk-in closet, spectacular bathroom that has privacy doors for the shower and toilet. The room includes a great, comfortable bed, a full living room with additional seating, and desk...
  • kaplancd
    kaplancd
    Jul 2023 1 contribution
    ...The room we had was in The Castle portion and had ocean view and access to a lovely pool that was swim out for neighboring rooms, but just a few yards from our back deck. This room level also comes with an assigned concierge/butler and this felt like an amazing indulgence... We specifically chose to stay in July which is more off season than on...
  • ChelseaRana1994
    ChelseaRana1994
    May 2023 1 contribution
    ...We started our stay in the Premium Junior Suite Ocean View and upgraded to the Castle Island Suite... Laury was the concierge who assisted with us transferring rooms and made the entire process go smoothly... Lugo was able to set up room service orders, reservations, transportation to the main area of the resort and was always a text away if we needed something...
  • Karina
    Karina
    Apr 2023 9 contributions
    ...I checked into a room covered in mildew. Alexander the manager moved me to another room with an aur conditioner that wouldnt cool down and said he could move me to a new room the following day... So I escaped the mold and suffered through a warm room... The room would not cool below a balmy humid temperature... For 3 straight days they sent maintenance into my room several times a day to try and fix the issue... The issue was not in any way resolved and they flooded the room while trying to fix the vent... It's embarrassing that any property let alone a luxury collection Hilton would allows a pregnant woman to stay in a room with air conditioning that doesn't work and follow that up with there's nothing more they can do...
  • Jloss34
    Jloss34
    Apr 2023 1 contribution
    ...The room was gorgeous and the staff was 5 star... He was always one text or call away and he was so helpful giving us recommendations, reservations, and anything we asked for!...
  • TravelsCAltman
    TravelsCAltman
    Mar 2023 1 contribution
    ...We began in the castle room 3039, incredible space for privacy, comfort & completely quite... We moved rooms to 4003 the last night... Although the room was stunning, spacious and incredible views, unfortunately the room was loud with wind pressure on the many windows, the A/C unit constantly ran and was loud... However, overall the room was breathtaking ascetically beautiful!...
  • Russell D
    Russell D
    Mar 2023 1 contribution
    ...Thank you Emanuelle for your kindness and helping with our luggages & transportation around the resort. To Eurices your smile and happy nature while cleaning the resort and rooms will be one to remember... The resort was hit with a hurricane a few months prior and our room in particular needed quite a bit of maintenance while we were there... Our trip would've been 100% perfect if the room has been maintenanced properly after the hurricane...
  • RobKov
    RobKov
    Mar 2023 9 contributions
    ...She made our room feel extra special each day and always checked in to make sure the room was prepared to our liking... The room itself could use just a few upgrades, however it was comfortable, quiet, and private which is exactly what we asked for on this vacation...
  • Katie S
    Katie S
    Mar 2023 3 contributions
    ...My husband felt sick one day and Dawar had soup delivered to our room and even called in to check on him...
  • SHB
    SHB
    Feb 2023 80 contributions
    ...Several couples in our group were given rooms with two beds and not a king... Our rooms air conditioning never got the room cooler than 24 C. Several of the pools are chilly and were nearly always empty...
  • Misty B
    Misty B
    Feb 2023 6 contributions
    ...There a lot of room options across the property. We stayed in a villa which was very spacious and quiet... Castle rooms are close to the club so we heard several people complain about the noise...
  • Fosters0525
    Fosters0525
    Feb 2023 1 contribution
    ...The grounds are stunning, the beach is clean and well kept, the pools are immaculate and the rooms are the most incredible luxury I have ever stayed in... He took care of our room being stocked, making sure we were aware of all entertainment opportunities, booking reservations for spa and dinners, and placing our room service orders when they were too busy for us to get through...
  • Carolyn S
    Carolyn S
    Feb 2023 12 contributions
    ...We stayed in the Premium Luxury Oceanview Junior suite which was perfect for the two of us. We had 2 issues with our room, missing remote control, and our shower did not work one day and both of these were resolved within 10 minutes of reporting them...
  • ahunter1981
    ahunter1981
    Jan 2023
    ...Everything from the exhausting long check-in process to the rooms (leaking shower in one and no electricity in the other) to the unnecessary fire drills to the inedible food and undrinkable wines served here....
  • YY7788
    YY7788
    Jan 2023 5 contributions
    ...We specially want to thank Joan for helping us changing a room... The first room we stayed for two nights had a few issues, damp, AC noise and TV out of order, probably due to the damages from Hurricane Fiona... After his best efforts to fix the issues resulted no improvement, Joan worked with the hotel reception to move us to another room with a much better condition...
  • Matd3232321
    Matd3232321
    Jan 2023 1 contribution
    I spent six nights at the beautiful Sanctuary Cap Cana Resort... Room service was very quick every time we ordered, and we enjoyed breakfast in our room for most days...
  • Amber
    Amber
    Sep 2022 1 contribution
    ...We booked a first floor room in the Castle, and while it does have a little bit of a walk to the main area of resort, it was not bad at all and allows you to enjoy the landscaping and grounds during your short stroll...
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Value
Satisfying
Travelers found the value of the hotel to be generally satisfactory. They appreciated the experience, services, and amenities, but expressed concerns about certain aspects being overpriced.
  • TravelingBadger2023
    TravelingBadger2023
    Sep 2023 1 contribution
    ...Other random notes: we appreciated how the whole area was a gated community and very safe, easy commute from airport (VIP service upon arrival was worth it), the small shops out front are CRAZY expensive so pack everything you need, Alex the photographer at the resort was great (2nd floor above main lobby), the welcome drink was soooo good...
  • JosieBeav
    JosieBeav
    Sep 2023 2 contributions
    ...The updates done to the castle side were worth the extra expense... The spa was lovely though a bit pricey for the services...
  • Howie B
    Howie B
    Jul 2023 1 contribution
    My fiancé and I came her for 7 nights (we traveled from far away so we wanted to make it worth it - it was plenty of time)... You must make reservations for the teppanyaki table... Unfortunately, there was high sargassum, which we were warned about by Costco before booking... A lot of the items were very overpriced, just FYI... I paid $22 for a small bottle of sunscreen, but they had standard sunscreen for almost $40...
  • Baseballmom2383
    Baseballmom2383
    Jul 2023 3 contributions
    ...Others had fans brought to them, we asked for a specific beer that others had and were told no... Not the resorts fault, just should have been pointed out to us as we were booking and spending nearly $400... I honestly think if we had a different butler our whole experience would have been 5 stars...
  • Kelly O
    Kelly O
    Jul 2023 10 contributions
    ...They offered us a discount on a future stay but not likely to come back. We were also very disappointed in the beach situation-it’s absolutely not swimmable...
  • Clubb1216
    Clubb1216
    Jul 2023 1 contribution
    ...When we booked there was a deal on the Castle suites, so we took advantage of the deal and booked our stay...
  • Jon C
    Jon C
    May 2023 2 contributions
    ...Joan Poueriet, our butler, was extremely responsive to our needs and always made sure we had what we needed!...
  • Sunshine59622222885
    Sunshine59622222885
    Apr 2023 1 contribution
    ...We wish sanctuary town had been open for lunch as the casual dining there seemed delicious but we felt compelled to eat at the fancier places at night since we paid so much for the trip...
  • Skip J
    Skip J
    Apr 2023 5 contributions
    ...Whether it’s the Spanish restaurant in Sanctuary Town (extra charge and worth every cent) or sushi or pizza at other Sanctuary Town restaurants, trust his suggestions—you’ll be glad you did...
  • Waynetwnsnd
    Waynetwnsnd
    Apr 2023 12 contributions
    ...The Capricco Italian restaurant requires a reservation and is worth whatever wait you may incur...
  • Margarita K
    Margarita K
    Apr 2023 1 contribution
    ...This small place is not part of the all-inclusive deal, but believe me, it's worth every penny!...
  • Bryanna B
    Bryanna B
    Mar 2023 1 contribution
    ...Sanctuary town is attached to the property and there are a few restaurants there, the only one you had to pay for was Rincon, which were Spanish Tapas but the food there was really good and worth the money...
  • Freedom638690
    Freedom638690
    Mar 2023 1 contribution
    ...The views=5 stars, swim out room = 100- stars, safe = 5 stars, the food = well, not the best but also not the worst (I wanted seafood options and they didn’t have a ton to choose from), wi-fi and tv = hit/miss so either 0 stars or 4 stars, in the end the cost to stay = 3 stars. Would I return, yes to see Angel but probably would explore other options such as Eden Roc down the road which is similar in price...
  • Brian M
    Brian M
    Mar 2023 3 contributions
    We stayed 6 nights in the premium luxury, junior suite and two nights in the Royalty Villa...
  • Greg T
    Greg T
    Mar 2023 3 contributions
    ...Adults only, all inclusive experience that is well worth returning to!...
  • Richard
    Richard
    Feb 2023 1 contribution
    ...This restaurant requires a supplemental charge, which was 100% worth it for the terrific food and wine... When a leader like Emmanuel has the enthusiasm he shows for providing visitors with such an enjoyable and welcoming experience, it can’t help but set a positive example for everyone else...
  • SHB
    SHB
    Feb 2023 80 contributions
    ...The dining experience is not on par with the brand nor the price point... Secondly, the food came out hours apart; meaning half of our group was finished before the other half even got served... I know this review sounds “picky” but for the amount of money we all paid things should be perfect and we have a right to be picky... For this amount of money we should always feel welcomed...
  • Matd3232321
    Matd3232321
    Jan 2023 1 contribution
    ...We stayed in a honeymoon suite with private patio and plunge pool, and it was definitely worth the upgrade for us...
  • emain m
    emain m
    Jan 2023
    ...The water is gorgeous, the staff is amazing and it’s the best money you will ever spend...
  • Sean H
    Sean H
    Oct 2022 2 contributions
    ...WTF Based on this experience, we will not give them another try in the future. No refund has been made yet either...
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Cleanliness
Immaculate
Travelers praised the resort for its cleanliness, mentioning immaculate rooms, well-maintained grounds, and pristine pools, appreciating the effort to keep the beach clean.
  • TravelingBadger2023
    TravelingBadger2023
    Sep 2023 1 contribution
    ...We immediately noticed how luxurious and pristine the entire resort looked, along with how personable the staff was... Other who arrived 2 days before us said it was completely clear, but we spent so much time around the pools that we didn’t mind too much...
  • Kim L
    Kim L
    Aug 2023 11 contributions
    ...The entire staff works tirelessly to keep the resort looking beautiful and to make sure your stay is very comfortable and inviting...
  • Rachael C
    Rachael C
    Aug 2023 1 contribution
    ...Additionally, the housekeeping was always making sure you had a clean, made bed and room in the morning, and a glass of fresh water and unfolded bed at night... The landscapers and crew were always cleaning up around the resort, every leaf and twig swept up, every tree and bush trimmed, every piece of seaweed on the beach raked, etc... Everyone worked so hard every day to make everything look perfect...
  • Norman G
    Norman G
    Aug 2023 3 contributions
    I have been to several resorts in other countries and must admit that this is among the very best, everything was spotless, attention by staff was second to none, even the gardeners and maintenance crew was very polite and made us feel welcome...
  • PBC A
    PBC A
    Jul 2023 8 contributions
    ...The room was immaculate with a beautiful ocean view... He ensured that our mini fridge was with nonalcoholic beverages and that the servers new as well that we did not drink alcohol as well... At least we always saw them out there trying to keep the beach clean...
  • cvargas2023
    cvargas2023
    Jul 2023 1 contribution
    ...Pools were clean, restaurants were delicious and offered a variety of options... The one area where more attention to detail should be made is beach cleanliness and villa room near public beach as it was a bit outdated...
  • James
    James
    Jul 2023 3 contributions
    ...Every inch of the property echoed a commitment to excellence, from the pristine pools to the lush green landscapes, all impeccably maintained...
  • Kendra S
    Kendra S
    Jul 2023 2 contributions
    ...Rooms were spotless, the pools (4 total) are crystal clear and the restaurants were all delicious...
  • Michelle K
    Michelle K
    May 2023 1 contribution
    ...The staff made sure that the seaweed was cleaned up daily so you don't have the smell that other beaches might have...
  • TGBetty
    TGBetty
    May 2023 40 contributions
    ...The grounds are well maintained daily... Yedelin was our daily house keeper who made sure our towels were fresh and our bed was turned down with treats at night...
  • M W
    M W
    May 2023 1 contribution
    ...In general - from the managers to the beach cleaners, the staff at Sanctuary are what set it apart from other resorts...
  • rdavisx2
    rdavisx2
    Apr 2023 15 contributions
    ...The beaches are white sand and they keep the sargassum cleaned up and block it with a barrier...
  • Traveler786497
    Traveler786497
    Apr 2023 1 contribution
    ...Special shout-out to Nancy who kept our room spotless everyday and constantly made sure we had anything we needed...
  • Sally L
    Sally L
    Apr 2023 1 contribution
    ...Housekeeping was meticulous and included nightly turn down service and towel service...
  • RobKov
    RobKov
    Mar 2023 9 contributions
    ...On our second day, we were greeted by the best housekeeper, Nancy Malone... While it’s clean and the resort cleaned the sargassum each day, the seaweed was heavy for this early in the year and often caused the water to be full of sargassum which is unavoidable...
  • KBA506
    KBA506
    Mar 2023 12 contributions
    ...Everywhere was very clean and well taken care of... I knew that there had been unusually high seaweed amounts over the past few months and the beach was overall very clean... They also had a barrier to keep the seaweed minimal...
  • Nicole1975
    Nicole1975
    Feb 2023 3 contributions
    ...No towel cards and we didn’t have to wear bracelets... Some people complained that the food is behind plexiglass but I liked that it was so sanitary...
  • Stephan S
    Stephan S
    Jan 2023 39 contributions
    ...The resort was immaculate and the staff was excellent, we met many and only experienced one unfriendly at a cooking area on the beach, speaking of beach, the sand in imported, it’s not coral sand so yes the water is cloudy right at the beach. Rooms, they were payed out great and look beautiful... The grounds were very clean, safe, pretty again with seating everywhere...
  • Laura T
    Laura T
    Jan 2023 36 contributions
    ...We usually chose to sit on the beach where we were greeted by Happy boy he was fantastic getting us set up with a shady spot, towels, drinks, he seems to do everything, even picking up trash and keeping the beach clean and beautiful!...
  • Angela C
    Angela C
    Jan 2022 39 contributions
    ...All by in-house highly talented artists.During the day we lazed on the small beautifully clean beach or by one of three pools...
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Service
Attentive
Travelers consistently praised the hotel's attentive and friendly service, highlighting their butler service as exceptional.
  • Josh N
    Josh N
    Mar 2023 2 contributions
    ...All of the staff, especially Angel (our “butler”) were so accommodating, friendly, and welcoming... Our dining experiences were made complete by our wait staff (Omar!)... who took time to personally connect with us... We really appreciated that though there were a lot of people at the resort, no space ever felt over crowded... The short distance from the airport (about 15 min) made our travel a breeze...
  • Jenna N
    Jenna N
    Mar 2023 1 contribution
    ...Drinks were delivered around the pool area regularly with lots of different seating types if you’re looking to be shaded or soak up the sun. The staff was on point at every point of the day in any area we’d be, and so friendly... The pools were clean and the beach was maintained... Highly, highly recommend, and we will be back ourselves!...
  • Lizeth G
    Lizeth G
    Feb 2023 2 contributions
    ...This resort has exceptional customer service. Literally every person we encountered was so accommodating and acted like we were the only 2 people in the resort... I wanted to highlight 2 people: 1) Our butler Harry!... He was so great and checked in on us and made sure we had dinner/activity plans every day... Best resort butler we have ever had!... He would make sure we had water or a cold drink in our hands... Thank you Sanctuary Cap Cana for such an unforgettable vacation!...
  • justine t
    justine t
    Feb 2023 1 contribution
    ...The staff is so happy and pleasant and go out of there way to make sure you have a great stay. The staff made my birthday really special, decorating my breakfast table with flowers when I stepped away to get food and numerous birthday songs... Our butler Frank, made special accommodations for a watch party for the NFC Championship game at the Pub with a small buffet of snacks... Shout out to the wonderful staff: Frank Caesar Happy Boy Omar Jose Maria and many many more...
  • Mythri M
    Mythri M
    Feb 2023 1 contribution
    We stayed in the Castle Junior Suite as the resort and it was one of the best trips of our lives... You also get access to a private butler as part of this experience, which was a huge help as we navigated the various amenities provided by the resort... JT, our butler left no stones unturned to ensure that we have an amazing time... Our flight was at 9 pm despite checkout at noon, he was able to arrange a room for us to take a shower and we were able to enjoy the resort facilities until the very end... The entertainment staff was very friendly and made an immense amount of effort to know every guests personally and connect with them... Mini made our experience very entertaining and fun, whether it was teaching us how to dance or keeping us updated on key events... Luis and Philippe were a great help as well and taught me how to play the bean bag game... Happy Boy was amazing as well, ensuring that we always have a great spot at the beach and a drink when we needed it... We also used the resort spa (not included in the package) for their better together deal... This was the best spa experience of our life and we got an amazing massage by Mireya and Librada...
  • Sharon G
    Sharon G
    Feb 2023 7 contributions
    ...When I went down to breakfast the first morning I was there on this trip, which was February 26, 2023, the two ladies who were working the breakfast check in, Ginnette and Yaniris, both remembered me and remembered that I was gluten free!... As I walked into the buffet area, another worker, Lourdes, ran up to me gave me a hug and asked, “Would you like your gluten free bread?” Again, I was amazed that even after not seeing me in a year, she remembered me and the intolerance I have of gluten... The other wait staff at breakfast was also wonderful... One waiter, Yery, even remembered how I like my mimosas!... The other staff who took care of us all made us feel so very special... Bienviedo was always smiling, Waner would notice as my mimosa was glass was nearing empty and would make sure I had another right away... Our last morning there Jeffery and Juan Francisco brought me two mimosas - one made with rose and one with regular champagne, just in case I liked one better than the other... Eliezer and Yonathan also took great care of us... I was excited to be able to see Maria again, who made me feel so special the last time I was there... There we were waited on by Omar, who treated us like royalty... My daughter asked for just water to drink, because she really doesn’t like alcohol... Omar made her a special non-alcoholic drink, which she thoroughly enjoyed!... During our time there, anytime he would see us, he would make something special for Alyson and always kept my wine glass full... Yaris waited on us one time at lunch, but when she would see us again, she remembered Alyson’s name... Dionis waited on us on the beach, was always cheerful and up for any odd smoothie or drink we would ask for... He treats us like family every time we go, even when he is not assigned to take care of us... He embodies what makes Sanctuary stand out as the best resort I have ever been to... I know I have listed a lot of names, but each and every one of these people work so very hard, have great attitudes, and genuinely want to serve others...
  • Vicky C
    Vicky C
    Feb 2023 1 contribution
    Clean resort with beautiful beach and the most friendly and helpful staff. Ana, our housekeeper made sure our room was fresh and welcoming with fresh flowers... All the staff at this resort go above and beyond and make sure you thoroughly enjoy your vacation, especially Dionis... He was on a first name basis with us right from the start and quickly learned what we liked and always made sure we were well taken care of... Dionis literally read our minds and catered to us as if we were the only people on the beach... Cesar was amazing and definitely knows how to choose the right people... He referred to his team as family which showed how much he cares for his team... This caring, friendly, helpful and happy staff, beautiful beach and the absolutely beautiful resort made this resort paradise for us and a resort that we will definitely visit again...
  • John A
    John A
    Feb 2023 1 contribution
    ...A pool and, thanks to the overall wonderful service, a drink are not far from you at any point in the day... Its cavernous, minimalist lobby gave way to a well-appointed oceanfront suite which provided us a wonderful view of the sunrise on the one day we decided to rise earlier than normal (it was not to be missed)... That’s a shame because it was graciousness of our hosts that really accentuated the experience for us... Good service is to be expected but the genuine warmth of the Dominican people was on full display... As one of the perks of the hotel, we were treated to a “butler” named Angel – his consistent responsiveness and help in navigating a couple of minor bumps that came up along the way helped us to relax and focus on – well nothing really except enjoying the waves rolling in and each other (of course)... If you go, please also get to know the staff helping poolside... Geralfy and Manuel were both wonderful and went out of their way to help us navigate a crowded poolside experience... Good service, while expected, should not be taken for granted – yet the staff at Sanctuary made it seem effortless...
  • curlybear
    curlybear
    Jan 2023 16 contributions
    ...From the moment we checked in with Laury on the castle to saying goodbye to our butler Dewar this resort exceeded our expectations. Dewar was always around, just a text message away... He was excellent, from making reservations for our dinners to arranging our airport transportation and a courtesy room for us to shower before we left... We stayed in a castle junior suite and our room was amazing... He engages everyone encouraging you to join in on the activities... Although this resort is big it doesn't take any time to get around and never seems crowded... It is open for lunch and dinner with the freshest seafood... The buffet is open for breakfast lunch and dinner with something for everyone... You need to go early to reserve your chair around the main pools if you have a preferred spot... Happy Boy the towel guy is right there making sure your towels are available all the time... The bartenders and waitresses are amazing, always ready to give suggestions on a different cocktail or making your personal favorite... The staff work tirelessly to make sure you have the best stay...
  • Matd3232321
    Matd3232321
    Jan 2023 1 contribution
    ...The service was truly phenomenal, from the moment we checked in to the moment we left. Our butler, Frank, made it a truly special and unique experience, finding great ways to cater to our needs and make our experience even better... We visited the spa and had a wonderful massage as well as an hour of hydrotherapy... Room service was very quick every time we ordered, and we enjoyed breakfast in our room for most days... The dining locations were beautiful, and the theme of excellent, personalized service continued right through to the bars, restaurants, and buffet... Beach was well appointed with furniture, umbrellas, tables, and of course- great servers doing a top-notch job of keeping people’s towels dry, and drinks full... Again - super impressed with the service across the board, everybody was so nice and genuinely great to speak with...
  • Stephan S
    Stephan S
    Jan 2023 39 contributions
    First time in DA, have been to many other Caribbean Countries, me, I prefer to rent a car and travel the country, we were encouraged to no do this in DA, hence all inclusive resorts. This place was beautiful on the prosperity, there was more seating there than a mega church... The resort was immaculate and the staff was excellent, we met many and only experienced one unfriendly at a cooking area on the beach, speaking of beach, the sand in imported, it’s not coral sand so yes the water is cloudy right at the beach... Rooms, they were payed out great and look beautiful... The best was hard we had to call someone to reset our AC nearly every night because all you could do was turn it on full blast or off...
  • gumbo39
    gumbo39
    Jan 2023 10 contributions
    ...Upon arrival we received a complimentary upgrade from a garden room to an ocean view with a covered balcony. The room was spacious, immaculate and well appointed with a separate dressing room and a terrific large bathroom with plentiful amenities... Beds were comfortable and made with crisp white linens and duvets... Hotel grounds were diligently maintained... The restaurant and bar staff was attentive and good humored... Food selection and drink service was excellent... Special shout outs go to the kindness of staff members Omar, Oscar, Jesus, Jacobo, Yanaris, Diany, Glory, Maria, Happy Boy, Nelly and Felix who exuberantly led daily pool exercises... -My other suggestion is to establish a free lending library where people can leave books they’ve already read or pick up books to read left by others...
  • Connector32881103010
    Connector32881103010
    Jan 2023 1 contribution
    ...This resort opened the day before we arrived (due to hurricane damage). The staff were so friendly and so happy that we felt welcome immediately!... We felt like there were several folks who went out of their way to entertain and serve us, but there was not one person who was unhappy or negatively impacted our time!... Felix was a patient and encouraging dance and fitness instructor by the pool!... Happy-Boy will keep you comfortable with the best seat by the pool or on the beach- and they are all great views!... Super Yeri makes your meal time happy!... Reyna, Suneyka, and Elizabeth were attentive and so pleasant by the pool!...
  • Andrea C
    Andrea C
    Jan 2023 1 contribution
    ...From the staff to the food to the hospitality given to us, everything was great... We were greeted with a champagne bottle a card from hotel and assorted chocolates which were soooo good... Taking trips to the pharmacy for me when I felt a little sick, making dinner reservations for us, driving us around the resort, always asking if we needed anything... Joan made our stay even better... We will definitely be back here because we left a little piece of our hearts here... Thank you Sanctuary Cap Cana and Joan!...
  • Laura T
    Laura T
    Jan 2023 36 contributions
    ...We had a very pleasant and quick check in process around 8pm. We ate at the Sushi restaurant the first night where we had great service... They were getting people involved all day long and truly make the stay great!... We usually chose to sit on the beach where we were greeted by Happy boy he was fantastic getting us set up with a shady spot, towels, drinks, he seems to do everything, even picking up trash and keeping the beach clean and beautiful!... The pool bar also had great staff and made great drinks!... I would also like to highlight the trainer at the gym he was fantastic always being super helpful during our afternoon workouts, making sure we had everything we needed and helping as with any exercises we wanted to do... I would like to highlight our Butler Dawar who was always there at our service and was super friendly and helped us with whatever we needed... Also the vibe of the hotel was definitely an older crowd and much more quiet then some other resorts but still enjoyed the quieter feel with top notch service and relaxation for the few days...
  • YY7788
    YY7788
    Jan 2023 5 contributions
    Five stars for our butler, Joan. He was great, and made us feel having a good friend around... Joan's always ready when we needed something... Joan has a great manner of politeness and genuine willingness to assist guests... We felt very comfortable when Joan provided a service... We specially want to thank Joan for helping us changing a room... After his best efforts to fix the issues resulted no improvement, Joan worked with the hotel reception to move us to another room with a much better condition... Another thing I would like to express my appreciation is Joan helped to get me an allergy medicine when I got skin rash from the sun... Another nice experience was at the restaurant Blue Marlin with our waiter Elvis Hernandez... Elvis made his best effort to accommodate us... Elvis checked on us frequently and we enjoyed talking to him...
  • jorgeeantonio
    jorgeeantonio
    Nov 2022 827 contributions
    ...So I sent an email on October 14th to Sanctuary Cap Cana reservations expressing my willingness to transfer my reservation to Hyatt Zilara Cap Cana... Now I have the plane trip booked for those days and I have not a hotel to stay and no answer... Luxury service should not only be available during hotel stays, but also in customer support services, both before and after the stay itself...
  • Amber
    Amber
    Sep 2022 1 contribution
    ...This place is stunning, clean, and the service is unmatched (we have stayed at many all-inclusive resorts)... One particular factor that made our stay so special was our wonderful butler, Felix... He was incredibly friendly, helpful without being asked, and was such a great entertainer as well!... He would run around all day hosting various activities like water aerobics or yoga but never missed a beat in ensuring we had a pampered stay... He would check on us regularly and went above and beyond what was expected of him!...
  • Stefi N
    Stefi N
    Sep 2022 3 contributions
    ...The staff was very accommodating from the beginning making us feel welcome and taken care of... Our butler Jeremih was so friendly and helpful, we highly recommend him... We did experience a tropical storm during our stay, but we felt safe and taken care of by the staff... Juan Carlos and Caroline went above and beyond to make sure we had everything we needed, and we are so grateful to them...
  • Christian K
    Christian K
    Sep 2022 3 contributions
    ...The entire staff treated us with genuine kindness the entire stay, and are very attentive to everything you need. Our butler Miguel was phenomenal and was always there when we needed something... Unfortunately Hurricane Fiona came through but the hotel staff worked tirelessly to make sure we were all safe, and served us Breakfast, Lunch and Dinner directly to our room... There was also a full buffet Breakfast, Lunch and Dinner in the Castle... This is easily one of the best hotels we have stayed at, and will come back in a heartbeat...
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Amenities
Abundant
Guests praised the abundance and quality of the amenities, from the numerous pools and beach to the plentiful seating options and array of activities.
  • Josh N
    Josh N
    Mar 2023 2 contributions
    ...All of the staff, especially Angel (our “butler”) were so accommodating, friendly, and welcoming. There was plenty to do on site to fill the days with a variety of activities... We loved the daily pool entertainment (Juan!)... We really appreciated that though there were a lot of people at the resort, no space ever felt over crowded... The short distance from the airport (about 15 min) made our travel a breeze...
  • Lizeth G
    Lizeth G
    Feb 2023 2 contributions
    ...Our vacation at the Sanctuary Cap Cana was marvelous and so relaxing. This resort has exceptional customer service... Literally every person we encountered was so accommodating and acted like we were the only 2 people in the resort... He was so great and checked in on us and made sure we had dinner/activity plans every day... Best resort butler we have ever had!... He would make sure we had water or a cold drink in our hands... In addition to their customer service the resort grounds were absolutely breathtaking... We stayed in a ocean view castle suite and the view was gorgeous to wake up to everyday!... Thank you Sanctuary Cap Cana for such an unforgettable vacation!...
  • justine t
    justine t
    Feb 2023 1 contribution
    Sanctuary Cap Cana is truly a beautiful resort with plenty to offer. The resort is unique with so many lovely views... The landscaping is so thoughtful and wherever you turn is a picture perfect moment... There were plenty of places to lounge and sit throughout the resort that were very comfortable... There are multiple pools and a nice beach to soak up some sun... The castle at the resort was very pretty and unique!... The resort has many different types of rooms available... I enjoyed that there were many food options and that food was available around the clock... The staff is so happy and pleasant and go out of there way to make sure you have a great stay... The staff made my birthday really special, decorating my breakfast table with flowers when I stepped away to get food and numerous birthday songs... Our butler Frank, made special accommodations for a watch party for the NFC Championship game at the Pub with a small buffet of snacks... I would recommend this resort to anyone and am definitely returning to Sanctuary Cap Cana...
  • Jennifer D
    Jennifer D
    Feb 2023 5 contributions
    ...It is truly paradise - the resort is so spacious that you don't feel like people are on top of you, the staff are so happy and pleasant and accommodating. The food, pools, buildings, rooms, experience is amazing... Everywhere you look you can see water, pools, fragrant atmosphere everywhere you go - restrooms, common areas etc... Our butler Joan was amazing and the Castle Bar tender Anseiro took wonderful care of us...
  • Mythri M
    Mythri M
    Feb 2023 1 contribution
    We stayed in the Castle Junior Suite as the resort and it was one of the best trips of our lives... We definitely recommend staying in the castle section, as it has the best architecture and rooms in my opinion... You also get access to a private butler as part of this experience, which was a huge help as we navigated the various amenities provided by the resort... JT, our butler left no stones unturned to ensure that we have an amazing time... Our flight was at 9 pm despite checkout at noon, he was able to arrange a room for us to take a shower and we were able to enjoy the resort facilities until the very end... Mini made our experience very entertaining and fun, whether it was teaching us how to dance or keeping us updated on key events... Happy Boy was amazing as well, ensuring that we always have a great spot at the beach and a drink when we needed it... We also used the resort spa (not included in the package) for their better together deal... This was the best spa experience of our life and we got an amazing massage by Mireya and Librada...
  • Jessica S
    Jessica S
    Feb 2023 7 contributions
    ...The resort is beautiful with all sorts of nooks to explore and enjoy. While the resort's beach is small, we enjoyed walking beyond the Sanctuary to enjoy the beach along the nearby resorts... The energy of the Sanctuary was so very warm and relaxing... The design and spaciousness of the resort makes it easy to find pools, loungers, and couches to tuck away and almost feel like you have the place to yourself... A very heartfelt thank you to Happy Boy on the beach; Yaniris and Diany at the check in for the buffet restaurant; Annis, Dismeiri, and Gloria at the stations in the buffet restaurant; Yonathan at the beach bar and Wok bar; and Oscar on the entertainment crew who made us laugh, overwhelmed us with their thoughtfulness, and made our experience at the Sanctuary unforgettable...
  • Sharon G
    Sharon G
    Feb 2023 7 contributions
    ...The grounds, beaches and water are all beautiful... When I went down to breakfast the first morning I was there on this trip, which was February 26, 2023, the two ladies who were working the breakfast check in, Ginnette and Yaniris, both remembered me and remembered that I was gluten free!... One waiter, Yery, even remembered how I like my mimosas!... Bienviedo was always smiling, Waner would notice as my mimosa was glass was nearing empty and would make sure I had another right away... Our last morning there Jeffery and Juan Francisco brought me two mimosas - one made with rose and one with regular champagne, just in case I liked one better than the other... Eliezer and Yonathan also took great care of us... There we were waited on by Omar, who treated us like royalty... Dionis waited on us on the beach, was always cheerful and up for any odd smoothie or drink we would ask for... He embodies what makes Sanctuary stand out as the best resort I have ever been to...
  • Richard
    Richard
    Feb 2023 1 contribution
    ...We really enjoyed the rest and relaxation of being here and there is no doubt we will plan to return. The staff is incredibly helpful, friendly, and they consistently remembered our name, which is a very welcoming touch... We also enjoyed The Blue Marlin with their fresh seafood and a view that we were drawn back to many times throughout our stay... Drinks were promptly refilled and the service was always very friendly and attentive... We sat outside one evening and had a great meal of very fresh, tasty, and beautifully presented sushi at Sushi Town... The facilities here are beautiful and both the buildings and the landscaping are very well maintained... From the moment you enter the lobby to check in, you’ll be impressed by the attention to detail... We took advantage of the gym several times during our visit... We started our second day with a trip to the spa for a massage to get the relaxation started... When a leader like Emmanuel has the enthusiasm he shows for providing visitors with such an enjoyable and welcoming experience, it can’t help but set a positive example for everyone else...
  • curlybear
    curlybear
    Jan 2023 16 contributions
    ...From the moment we checked in with Laury on the castle to saying goodbye to our butler Dewar this resort exceeded our expectations. Dewar was always around, just a text message away... He was excellent, from making reservations for our dinners to arranging our airport transportation and a courtesy room for us to shower before we left... We stayed in a castle junior suite and our room was amazing... There are 5 different pools and we tried them all but the castle pool... Although this resort is big it doesn't take any time to get around and never seems crowded... It is open for lunch and dinner with the freshest seafood... The buffet is open for breakfast lunch and dinner with something for everyone... The Wok and Italian restaurants are also very good... Sanctuary town had the best sushi... They also have pizza, burgers, a beer bar and ice cream but are only open jn the evenings... You need to go early to reserve your chair around the main pools if you have a preferred spot... Happy Boy the towel guy is right there making sure your towels are available all the time... The bartenders and waitresses are amazing, always ready to give suggestions on a different cocktail or making your personal favorite... Cappuccino at the coffee bar is great with many different selections... The staff work tirelessly to make sure you have the best stay... Overall we loved this resort and are looking forward to going back... If you are looking for a fun but fairly quiet resort this is the one for you...
  • Matd3232321
    Matd3232321
    Jan 2023 1 contribution
    I spent six nights at the beautiful Sanctuary Cap Cana Resort... Our butler, Frank, made it a truly special and unique experience, finding great ways to cater to our needs and make our experience even better... We visited the spa and had a wonderful massage as well as an hour of hydrotherapy... Room service was very quick every time we ordered, and we enjoyed breakfast in our room for most days... The dining locations were beautiful, and the theme of excellent, personalized service continued right through to the bars, restaurants, and buffet... The pools all had unique features, making it fun to spend some time in different areas... We stayed in a honeymoon suite with private patio and plunge pool, and it was definitely worth the upgrade for us... The beach area was nice, although a little small (not connected to other beaches/resorts)... Beach was well appointed with furniture, umbrellas, tables, and of course- great servers doing a top-notch job of keeping people’s towels dry, and drinks full...
  • Stephan S
    Stephan S
    Jan 2023 39 contributions
    First time in DA, have been to many other Caribbean Countries, me, I prefer to rent a car and travel the country, we were encouraged to no do this in DA, hence all inclusive resorts. This place was beautiful on the prosperity, there was more seating there than a mega church... Activities were, well, drink, eat and lay around, yes they had some activities, I guess... The resort was immaculate and the staff was excellent, we met many and only experienced one unfriendly at a cooking area on the beach, speaking of beach, the sand in imported, it’s not coral sand so yes the water is cloudy right at the beach... Rooms, they were payed out great and look beautiful... The grounds were very clean, safe, pretty again with seating everywhere... The castle hotel there was the most unique, we didn’t stay there but visited...
  • Connector32881103010
    Connector32881103010
    Jan 2023 1 contribution
    ...This resort opened the day before we arrived (due to hurricane damage). The staff were so friendly and so happy that we felt welcome immediately!... We relaxed, sat by the pool, drank, and ate well!... We enjoyed the entertainment offerings at night and the fitness activities and crafts during the day!... We felt like there were several folks who went out of their way to entertain and serve us, but there was not one person who was unhappy or negatively impacted our time!... Felix was a patient and encouraging dance and fitness instructor by the pool!... Happy-Boy will keep you comfortable with the best seat by the pool or on the beach- and they are all great views!... Super Yeri makes your meal time happy!... Reyna, Suneyka, and Elizabeth were attentive and so pleasant by the pool!...
  • Andrea C
    Andrea C
    Jan 2023 1 contribution
    ...From the staff to the food to the hospitality given to us, everything was great. We could’ve have asked for a better honeymoon... We were greeted with a champagne bottle a card from hotel and assorted chocolates which were soooo good... Taking trips to the pharmacy for me when I felt a little sick, making dinner reservations for us, driving us around the resort, always asking if we needed anything... Sanctuary Town was also a cute little town filled with marvelous employees and cute souvenirs... Thank you Sanctuary Cap Cana and Joan!...
  • Laura T
    Laura T
    Jan 2023 36 contributions
    ...We had a very pleasant and quick check in process around 8pm. We ate at the Sushi restaurant the first night where we had great service... The next day we were greeted by the Entertainment team which i would like to highlight, Felix, Super Mini, Oscar, Edward, Pedro were fantastic we did almost all of the activities each day Zumba, Beach Volleyball, Ping Pong, hat making, wax hands etc... They were getting people involved all day long and truly make the stay great!... We usually chose to sit on the beach where we were greeted by Happy boy he was fantastic getting us set up with a shady spot, towels, drinks, he seems to do everything, even picking up trash and keeping the beach clean and beautiful!... The pool bar also had great staff and made great drinks!... We were able to eat at all of the restaurants minus the Italian but we did the pizza spot instead which was very good... We loved the mini band at the steakhouse that was too fun... I would also like to highlight the trainer at the gym he was fantastic always being super helpful during our afternoon workouts, making sure we had everything we needed and helping as with any exercises we wanted to do... The resort overall was beautiful from the pools to the room... We stayed in the Castle junior suite and had an amazing view and the room was huge!... There was access to the longer beach which we went for a long walk on one day... Also the vibe of the hotel was definitely an older crowd and much more quiet then some other resorts but still enjoyed the quieter feel with top notch service and relaxation for the few days...
  • jorgeeantonio
    jorgeeantonio
    Nov 2022 827 contributions
    This property has recently become a member of Marriott's The Luxury Collection... Is this property that wants to be part of The Luxury Collection and does it treat its members this way?... Luxury service should not only be available during hotel stays, but also in customer support services, both before and after the stay itself...
  • Amber
    Amber
    Sep 2022 1 contribution
    ...This place is stunning, clean, and the service is unmatched (we have stayed at many all-inclusive resorts)... The pools were great, there were plenty of options for seating and there were pools that were "quiet pools" without music if you wanted to relax in a tranquil area, then they also offer music and entertainment at the main pool which includes a fun swim-up bar... He was incredibly friendly, helpful without being asked, and was such a great entertainer as well!... He would run around all day hosting various activities like water aerobics or yoga but never missed a beat in ensuring we had a pampered stay... We highly recommend this resort for a romantic, luxurious getaway!...
  • Stefi N
    Stefi N
    Sep 2022 3 contributions
    My husband and I recently visited this resort and highly recommend it!... The staff was very accommodating from the beginning making us feel welcome and taken care of... They had awesome entertainment (coordinated by our favorites Caroline and Juan Carlos) that made each day/night so more fun and interactive... Our butler Jeremih was so friendly and helpful, we highly recommend him... Juan Carlos and Caroline went above and beyond to make sure we had everything we needed, and we are so grateful to them...
  • Nicole M
    Nicole M
    Sep 2022 1 contribution
    My boyfriend and I stayed at Sanctuary Cap Cana the first week of September and it was absolutely wonderful. The grounds are exceptional, the architecture is beautiful, and the staff was fantastic... As soon as our butler, JT, came in to meet us and saw the view, he said he was going to get us moved to a room with a better view and the next day around noon we were moved and the view was gorgeous... We had been to Punta Cana before but this resort was really top of the line... It felt so luxurious, JT was amazing and so accommodating, and it always smelled great everywhere we went... There are so many pools to choose from and the beach was great... The water was not crystal clear but it was calm, warm, and the sand was extremely soft...
  • Christian K
    Christian K
    Sep 2022 3 contributions
    ...The entire staff treated us with genuine kindness the entire stay, and are very attentive to everything you need. Our butler Miguel was phenomenal and was always there when we needed something... The food, the hotel grounds and the atmosphere are Exceptional... Unfortunately Hurricane Fiona came through but the hotel staff worked tirelessly to make sure we were all safe, and served us Breakfast, Lunch and Dinner directly to our room... There was also a full buffet Breakfast, Lunch and Dinner in the Castle... This is easily one of the best hotels we have stayed at, and will come back in a heartbeat...
  • Angela C
    Angela C
    Jan 2022 39 contributions
    Only 20 mins drive from airport. The hotel is luxurious and with extremely attentive and friendly staff... All inclusive and you don’t have to wear the dreaded wristband!... A choice of many restaurants including the absolutely excellent everyday Buffett ( Breakfast Lunch Dinner) on a terrace overlooking the pool and ocean,; but also French fine dining ( need to book on arrival) Marlin fish restaurant on the beach or the American steak house (also require booking)... The rooms were highly luxurious with super king beds , a jacuzzi bath on the balcony and separate walk in wardrobe and spacious ensuite with shower... Beautiful view over the ocean and you are lulled to sleep by the sound of the waves if you sleep with the windows open which I tend to do!... Entertainment each evening was very good quality and we enjoyed Circe de soleil, Michael Jackson tribute, beach disco with fireworks, traditional SA Latin dancing and karaoke... All by in-house highly talented artists.During the day we lazed on the small beautifully clean beach or by one of three pools...
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mayaroetzer wrote a review Yesterday
Buffalo, New York1 contribution
+1
We stayed at Sanctuary for our honeymoon and it was better than we even imagined. This resort is STUNNING with a nice beach front and variety of places to stay. We stayed in the castle part which we highly recommend. Emilio was our butler and he was the best!!! He checked in with us each morning and was very communicative; helping us set up reservations and recommendations for excursions and other activities. Our favorite thing was that we could spend time at each pool throughout the week and feel like we were in a new place each time because they all had a different vibe. Sanctuary is a great place to relax because they have activities such as yoga in the morning, an amazing Spa, and the pools/beach never get too loud. The restaurants were better than we expected, the Steakhouse and Cappricio were our favorites. This place was truly paradise and we can’t wait to go back at some point!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andrea L wrote a review May 2022
2 contributions
Hotel's Favorite
Everything about our experience was fantastic. Dawar, our butler, assisted us with ensuring we had reservations for dinner and that we had opportunity to do social activities around the resort should we like; Laury the concierge was extremely helpful in orienting us to the property and taking care of any small needs we had (i.e. a fan for nighttime). Additionally, the Entertainment staff were fantastic - Cappuchino kept us laughing and engaged around the pool. At the buffet - the main dining area where we ate breakfast every day and lunch most days, Yaniris, Ginetto, and Maria were most hospitable and always remembered the small details - like that I work with hospitalized children. And those are just the names I remember! Overall, aside from the views, the staff was the highlight for me. 10/10 would recommend, and would definitely return!
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11 Helpful votes
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Response from Pablo Coste, Sales at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded May 16, 2022
First, we would like to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant review of our hotel and hope that Sanctuary Cap Cana will continue to provide you with excellent holiday experiences in the future. With service from the heart, Pablo Coste Social Media Manager Sanctuary Cap Cana, All-Inclusive Adult Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily194chs wrote a review Nov 28
1 contribution
Great honeymoon spot! Stayed in the castle and had Emilio as our butler, he was amazing. The service was great. The food and restaurant choices were awesome. Would 100% recommend this to anyone looking for a fun trip.
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Review collected in partnership with this hotel
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Thomas H wrote a review Nov 27
Sittensen, Germany5 contributions
This is the best all inn resort I ever staid. Of course connected with top fees. Everybody is friendly, helpful and let you feel perfectly treated. Food is excellent with many different options and restaurants. Ok there are low-lights and high-lights, but this is more an individual viewpoint. Definitely the steakhouse is outstanding and i never had something comparable anywhere else. So high-end on the food side. Maybe the asian teppanyaki deserves some more individual options. Big shout-out to everyone of the staff. I know now usually people from bar or butler service are praised for good reason. I like to mention the animation team who do their job to provide a perfect environment more in the background like Yanibel Definitely worth to come back
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Date of stay: November 2023
Value
Location
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Trip type: Traveled solo
Room Tip: Perfect all in resort. Not optimal if you focus on beach stay. High-class service together with...
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Christopher H wrote a review Nov 27
1 contribution
+1
My wife and I came to celebrate our honeymoon and we were absolutely amazed by both the property and service. We stayed in the castle and our included butler RG went above and beyond to make our experience unforgettable! I even had him organize a romantic evening in the room with flower petals, champagne and many more added touches! The food was definitely the best we’ve had resort side as well. My favorite was the steakhouse but they had plenty of diverse options including the blue marlin. If you do anything I highly recommend the Blue Marlin for lunch so you can enjoy the beautiful carribean waves while you eat! This resort was more than we could have imagined and gave us a week we will never forget! Thank you to all the amazing staff at sanctuary! We will absolutely be returning!
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scott C wrote a review Nov 27
New Braunfels, TX9 contributions
+1
My wife and I just got back from Punta Cana and stayed at both Secrets Cap Cana as well as Sanctuary. Sanctuary was by far superior in so many ways. First off, the property is absolutely stunning and with 18 different room categories there's something for everyone. Although we booked a standard room, upon check in, we we're offered an amazing upgrade at a fantastic price. I am a Titanium Elite member of Bonvoy so that may have had something to do with it. We were initially upgraded to "The Island" Suite...which is a 5500 sq foot monstrosity. The room itself is over the top, but really more suited for an event as opposed to staying there. After the first night, they had let us know they discovered a maintenance issue and asked if we would be willing to move to a different room. They gave us a couple of options, and also offered to upgrade our family. So what started as 4 standard rooms, ended up to be the 2 bedroom Royalty Villa, and 2 Garden Villas which were nearby. The Royalty Villa was absolutely perfect, and honestly, preferred it way more over The Island. It has 2 rooms, a living area, half bath, and most importantly, a private infinity pool. In addition, there's a huge deck with unobstructed views to the ocean and nearby "secret" beach. The entire experience was enhanced exponentially by our butler, Emilio. I've gotta tell you...my wife and I have stayed at some pretty swanky properties that included butler service over the years...including the St. Regis in both Bora Bora and the Maldives, but nothing like we experienced at Sanctuary. Emilio was so much better than we could have possibly asked for...anticipating anything we could have wanted, and even had a pair of pants available for me to wear at the Italian restaurant. I can't say enough nice things about him as a person. We parted ways as friends, and I know we will see each other again in the future. There are so many examples I can give you of things he did for us, but for the sake of making this review less novel like, you'll just have to trust me that Emilio was absolutely amazing. There are many other folks we had positive experiences with, and would like to recognize them...Jose and Nicole at the front desk, Mr. Bla (in the house) in entertainment, Lourdes at the buffet...and so many more that I cant remember names of. Couple of things to note and some helpful tips. This is an all inclusive resort, so don't expect the best food on the planet. For an all-inclusive, it was outstanding, and definitely better than Secrets was. We found the best food to be in Sanctuary Town which is opposite to the lobby. It's open to the public so they do post pricing, but everything is included with the exception of some premium booze and the Spanish Restaurant. It's the best food on the property for sure, and we were told by others that the Spanish restaurant was worth the extra expense, but we hadn't tried it. The only issue is that it doesn't open until 6 pm. We also enjoyed the Blue Marlin with the highlights being the grilled chicken as well as the mofongo. We will definitely be going back to Sanctuary Cap Cana and highly recommend you do too!
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anthony p wrote a review Nov 27
2 contributions
We had an AMAZING time at Sanctuary! The activities are so fun and engaging from the shows to painting & pottery. If you come across Pedrito aka Mr. WOW ur in for a hilariously fun time, hes the best!
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Participate in all the activites and shows that you can, they are a blast and you get to meet the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julianne C wrote a review Nov 26
2 contributions
We had an amazing time at Sanctuary Cap Cana. We went for our honeymoon and had the best experience. Every employee there was wonderful and personable. Our butler Emilio was fantastic and reached out to us every day. Our room was always clean, mini fridge stocked and towels stocked. The food was always delicious. Another great part was the service by the pool. Jose helped us get a daybed every day and the bartenders were constantly walking around and taking drink orders. Would definitely suggest booking a trip here!
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Review collected in partnership with this hotel
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Keblake wrote a review Nov 25
Houston, Texas120 contributions
We had a wonderful stay at SCC! It’s a beautiful resort, with delicious food options, fun entertainment , and fantastic employees! Many thanks to those who made it even better- Black-in-the-House for always getting us on the dance floor and bringing energy every where he goes, Emilio who provided incredible service, always with kindness, the hostess at breakfast and steakhouse that always had a smile, and to all the others who made every day delightful. I highly recommend this resort for couple and families.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jason Z wrote a review Nov 24
Fair Lawn, New Jersey1 contribution
We stayed in a Castle Oceanfront Junior suite, and Alexander was assigned to us. He was always available and went the extra mile to make our Anniversary celebration more memorable. Felix at the pool, and Yaris at breakfast were also great people.
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Review collected in partnership with this hotel
Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$520 - $808 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary cap cana hotel punta cana, sanctuary cap cana resort
FORMERLY KNOWN AS
Sanctuary Cap Cana By AlSol
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
324
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SANCTUARY CAP CANA, A LUXURY COLLECTION ADULT ALL-INCLUSIVE RESORT, DOMINICAN REPUBLIC - Updated 2023 Prices & Hotel Reviews

Frequently Asked Questions about Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Which popular attractions are close to Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Nearby attractions include Hoyo Azul (1.9 miles), Juanillo Beach (1.3 miles), and Marina Cap Cana (2.5 miles).
What are some of the property amenities at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Conveniently located restaurants include La Yola Restaurant, Sanctuary Town Cap Cana, and La Palapa by Eden Roc.
Are there opportunities to exercise at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic have airport transportation?
Yes, Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
The staff speaks multiple languages, including English and Spanish.