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Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic

Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23000 Dominican Republic
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About

#2 of 11 hotels in Cap Cana
Location
4.7
Cleanliness
4.6
Service
4.6
Value
4.4
Adults-only Sanctuary Cap Cana is set along a stretch of pure white sand beach in the Dominican Republic, just 15 minutes from Punta Cana International Airport.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Airport transportation
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
Hotel links
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See what other travelers are saying
  • Andrea L
    2 contributions
    Fantastic experience!
    Everything about our experience was fantastic. Dawar, our butler, assisted us with ensuring we had reservations for dinner and that we had opportunity to do social activities around the resort should we like; Laury the concierge was extremely helpful in orienting us to the property and taking care of any small needs we had (i.e. a fan for nighttime). Additionally, the Entertainment staff were fantastic - Cappuchino kept us laughing and engaged around the pool. At the buffet - the main dining area where we ate breakfast every day and lunch most days, Yaniris, Ginetto, and Maria were most hospitable and always remembered the small details - like that I work with hospitalized children. And those are just the names I remember! Overall, aside from the views, the staff was the highlight for me. 10/10 would recommend, and would definitely return!
    First, we would like to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant review of our hotel and hope that Sanctuary Cap Cana will continue to provide you with excellent holiday experiences in the future. With service from the heart, Pablo Coste Social Media Manager Sanctuary Cap Cana, All-Inclusive Adult Resort
    Written May 16, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: March 2022
    Written May 15, 2022
  • Michel1961
    Gatineau, Canada133 contributions
    A friendly and quiet resort
    We stayed at the Sanctuary from the 6th to the 12th of January. First impressions: this is a very pretty resort (and I'm an architectural historian). Much attention was paid to the architecture and the design. The feel is of a small historical village, but all new and fashionable. It is also very clean and the grounds are well kept. It packs a lot of variety onto a small site. The welcome at the desk included the predictable sales pitch for upgrades but we eventually received a complimentary upgrade to a Luxury Junior Suite with ocean view. Our porter gave us a quick but thorough tour of the suite which included a walk-in closet, a large bathroom with a walk-in shower with electronic controls, a nicely appointed bedroom (the linen were also nice) and sitting room and a private balcony with a jet tub (you cannot see from one balcony to another ;) ). I particularly appreciated the fine materials used throughout. Food was fine at all the facilities but is more 4 stars than 5 (then again, you get what you pay for). Our preferred locations were the Casabella (the breakfast and lunch buffet, which offered a fine selection on every occasion), the Wok (with some good Asian food), the Capriccio (decent Italian fare) and the Steakhouse (pretty good steak frites). All of the menus were fine even if some individual items could use a little work (sauces tended to be very salty, breads are not their strong suit, the markup on the wine list is excessive but their house wines are not bad, etc.) Our only disappointment was the Marlin, where the food and the service were just ok (we expected more based on other reviews). Some reviewers have complained about the lack of sporting activities and equipment on site or the lack of loud and constant animation at the pools. We thought that absence was a plus for this resort. We chose the Sanctuary as a more mature and relaxed resort, based on the reviews, and we were very pleased with the level of activity and noise. We managed to read and even nap by the pools. We also were among the few visitors to enjoy their nice small beach every day. Some reviewers have strangely complained about seaweed when all we experienced was a little innocuous (and non-smelly) sea grass that the resort cleaned up every day. It's the ocean folks, there is stuff in it! We did not try their spa services as the prices seemed a little high to us. Service went from good to excellent during our whole stay and some of the employees were particularly impressive. I'll only mention Valentina (our daily ray of sunshine), Little Cairo (such a lovely person), (Carlos) Santana at the pool bar, Tatiana at the Jewellery store (who was patient and funny). I even enjoyed the musicians at the Steakhouse (quite top notch)! And, please tip people! To summarize, this is a fine resort if your intention is to relax. If you are looking to jet ski or party day and night, you might want to look elsewhere. Personally, we are looking forward to going back.
    Dear Michel1961, Taiguey! On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. We really appreciate your compliments about our service and staff. We have taken your suggestions about Blue Marlin food options and spa prices. Thanks for recommending our services! We will share your gracious comments with all our Team! Next time you visit us please email msantana @ sanctuarycapcana . com for any request. Our team looks forward to having you back in a not too distant future and please let us know by email before your next visit so we can take care of your requests. Kind regards, General Manager
    Written January 28, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: January 2020
    Written January 13, 2020
  • Kimberly R
    Charlotte, North Carolina23 contributions
    Truly Pampered
    My recent stay at Sanctuary was spectacular! This was my first visit but definitely will not be my last! From the moment I stepped out from my transfer vehicle I felt that the staff was taking every precaution to ensure that guests stay healthy during their stay. At check in I was impressed that they even sanitize the papers they hand you along with the pen under this special light. All of the staff wear a mask. The guests are not required to wear a mask but are asked to consider doing so when in close quarters with others such as the elevator. When I arrived at my room the door was "sealed" with a Safe Stay sticker indicating that it had been cleaned, sanitized and vacant for at least 24 hours. The property is absolutely beautiful! I really enjoyed my time in the infinity pool looking out over the main pool and the beach beyond. I was by myself on this trip so time in this pool really allowed for some Zen time. One evening I enjoyed a soak in the Jacuzzi tub out on my balcony with the full moon. The spa provided another Zen opportunity. I took advantage of the 80 minute massage and it was without a doubt the best massage I've ever had. I had no idea that even my hands were so stressed. lol. The restaurants are beautifully decorated and every staff member goes out of their way to make sure you are well taken care of. The menus for each restaurant are available through a QR code. The evening shows were really enjoyable. This property is not one that I would recommend if you are looking for a rowdy party crowd. Yes, the main pool can be quite lively at time but the other two pools allow for quiet. For me this property is better suited for couples or for a spa getaway trip. It was exactly what I needed at the end of a work trip and allowed me to come home a little more refreshed. I look forward to returning to Sanctuary next year with my husband to celebrate our anniversary.
    Dear Kimberly R, Thank you for the lovely review you shared following your recent visit to our Sanctuary Cap Cana and we are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed all our amenities and services, as these are designed to pamper all our guests. We will share these wonderful comments with those who were a key role in the amazing service delivered to you; as this is a great source of motivation for us all. Once more thank you for visiting Sanctuary Cap Cana and for sharing these wonderful comments with this travel community. We hope to welcome you back soon. With service from the heart, Hairo Galindez Social Media - Sanctuary Cap Cana.
    Written September 12, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2020
    Traveled on business
    Written September 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kjm934 wrote a review Yesterday
Greensboro, North Carolina2 contributions
This place is awesome and gorgeous . The food is great and the restaurants are beautiful . Happy Boy the beach attendant is very attentive and always smiling . Our butler , Kelvin , was the BEST! He was there for any requests we had and made our trip there Outstanding !!! If you go you should request him .
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andrea L wrote a review May 2022
2 contributions13 helpful votes
Hotel's Favorite
Everything about our experience was fantastic. Dawar, our butler, assisted us with ensuring we had reservations for dinner and that we had opportunity to do social activities around the resort should we like; Laury the concierge was extremely helpful in orienting us to the property and taking care of any small needs we had (i.e. a fan for nighttime). Additionally, the Entertainment staff were fantastic - Cappuchino kept us laughing and engaged around the pool. At the buffet - the main dining area where we ate breakfast every day and lunch most days, Yaniris, Ginetto, and Maria were most hospitable and always remembered the small details - like that I work with hospitalized children. And those are just the names I remember! Overall, aside from the views, the staff was the highlight for me. 10/10 would recommend, and would definitely return!
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11 Helpful votes
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Response from Pablo Coste, Sales at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded May 16, 2022
First, we would like to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant review of our hotel and hope that Sanctuary Cap Cana will continue to provide you with excellent holiday experiences in the future. With service from the heart, Pablo Coste Social Media Manager Sanctuary Cap Cana, All-Inclusive Adult Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ThienaiT wrote a review Sep 27
Garden Grove, California1 contribution
Book this place for our 20th anniversary. The castle is beautiful. My wife and I enjoy every moments. Our personal concierge person Emilio always accommodates us in every quest with big smile. We got a nice room where we can open the sliding door to the deck and walk a few step to the beach and pool. Blue Marlin Restaurant is romantically located right on the beach side. We can hear the sound of wave while enjoy our dinner. We are looking forward to come back in the next few years Thienai
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear ThienaiT, Thank you for choosing Sanctuary Cap Cana to celebrate your 20th anniversary! It's wonderful to hear that you and your wife had a beautiful and romantic experience at the castle. Emilio, your personal concierge, seems to have gone above and beyond to make your stay special, and the location of your room near the beach and pool must have been perfect for a relaxing getaway. Dining at the Blue Marlin Restaurant, with the sound of the waves in the background, sounds like a truly romantic experience. We're delighted that you're looking forward to returning in the future, and we can't wait to welcome you back for another memorable stay at Sanctuary Cap Cana. Cheers to many more years of love and happiness! Best regards, Randy Ogando. Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Samantha M wrote a review Sep 27
1 contribution
We loved our stay here! It was our first time at an all-inclusive so we do not have much to compare it to, but we were extremely impressed. Frank was our butler and he was very helpful, quick, and responsive each step of the way. He helped us feel comfortable throughout our stay. We stayed in the castle area and the view from our room was extraordinary. They had a lot of options on property for activities, although we only did a few as we went for our honeymoon and just wanted to relax. The resort is perfect for a calm and relaxing getaway, and that’s exactly what we were looking for! Sanctuary exceeded our expectations! We did dance lessons with Heriberto and he was one of our favorite staff there! After our amazing dance lesson, we saw him several other times working by the pool and he always went out of his way to talk to us each time and was super kind and genuine. We also loved Oscar and Eduardo who were our regular servers (we even started requesting them) because they made us feel welcomed, remembered us, and went out of their way to make sure we had whatever we needed. Coordinating outside activities was super easy and once we scheduled them all we had to do was show up at the main lobby and the rest was done for us. There were a few days initially that seaweed was excessive, but the resort did everything they could to remedy that and it did end up significantly better towards the end of our stay. We did the couples massage package on our last day and even though it was a bit overpriced, we were extremely happy we did it because the service was amazing. All of the staff throughout the entire resort were extremely friendly and kind, and went out of their way to make guests feel relaxed and welcomed. My husband and I kept saying how impressed we were with the quality of service we consistently received. Food was super delicious! The only issue was that most restaurants were not open until dinner so although we absolutely loved the blue marlin restaurant, we would’ve liked a bit more variety at breakfast and lunch. I don’t drink much alcohol and when I do, I typically order mixed drinks and those were pretty watered down each time, which was disappointing. My husband always was highly satisfied with his drinks, but he typically drinks liquor neat or on the rocks so he didn’t have any issues. Those were my two complaints which is why I’m giving 4 stars instead of 5, but everything else we loved and we had an incredible time. Thank you!!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Samantha M, Thank you for sharing your detailed and wonderful experience at Sanctuary Cap Cana! It's fantastic to hear that you enjoyed your first all-inclusive experience and that Sanctuary exceeded your expectations. Having Frank as your butler seems to have made your stay even more comfortable and enjoyable, and the extraordinary view from your room in the castle area must have been breathtaking. Your appreciation for the staff, especially Heriberto, Oscar, and Eduardo, reflects the warm and genuine hospitality provided by the resort. It's great to hear that coordinating outside activities was easy and hassle-free. Your feedback on the food and drink options is noted, and it's valuable for both the resort and future guests. It's clear that you had an incredible time overall. Thank you for choosing Sanctuary Cap Cana for your honeymoon, and we hope to welcome you back for more relaxing getaways in the future! Best regards. Randy Ogando Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Happiness55416226197 wrote a review Sep 27
1 contribution
+1
Went to Sanctuary Cap Cana to celebrate my wife’s 50th birthday and I couldn’t imagine anything more perfect than our week in paradise. We stayed in a castle imperial suite enjoying our own private balcony with pool. The food was extremely good at all the restaurants we went to, highlighted by our birthday dinner at the Italian place. The resort has so much to offer - privacy if you want to enjoy alone time, multiple restaurant choices for dinner (room service also extremely good), several pools - none of which felt over crowded - spa, beach (some seaweed build up this time of year), drinks, nightly live shows and great service. No service better than our butler Emilio who helped make our stay perfect! He was always ready to help plan and execute on everything we wanted. If you have butler service I highly recommend you ask for him!
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Happiness55416226197, Thank you for sharing your experience celebrating your wife's 50th birthday at Sanctuary Cap Cana! It sounds like you had a truly special and memorable trip in paradise. Staying at the castle. It's wonderful to hear that the food at the resort's restaurants, especially your birthday dinner at the Italian restaurant, was exceptional. Thank you for recommending Emilio and for choosing Sanctuary Cap Cana for this special celebration. We hope to welcome you back for more unforgettable experiences in the future! Best regards, Randy Ogando. Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MeganMcCaskill wrote a review Sep 26
Levittown, New York1 contribution
Resort is beautiful, employees are lovely, butler went out of his way for everything we could ever want! The food was better than other all inclusives , quick 15 minute ride from the airport, I would definitely go back
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear MeganMcCaskill, Thank you for sharing your feedback about your stay at the Sanctuary Cap Cana! It's fantastic to hear that you found the resort beautiful and that the staff, including your butler, provided excellent service and went out of their way to meet your needs. The fact that you found the food to be better than other all-inclusive resorts is also a great compliment. The convenient location, just a 15-minute ride from the airport, is definitely a plus. We're thrilled that you had such a positive experience, and we look forward to welcoming you back for another wonderful stay in the future! Best regards, Randy Ogando, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bfenn4203 wrote a review Sep 26
Baton Rouge, Louisiana1 contribution
Beautiful resort! The staff was fun and amazing. Our butler Camacho was incredible, helpful and so responsive. The spa was not included in the all inclusive cost however highly recommend. The food also was very good for an all inclusive resort!!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Bfenn4203, Thank you for sharing your experience at Sanctuary Cap Cana! It's wonderful to hear that you found the resort to be beautiful and that the staff provided a fun and amazing atmosphere during your stay. Camacho, your butler, received high praise for being incredibly helpful and responsive. While the spa wasn't included in the all-inclusive package, it's great to know that you highly recommend it. Additionally, you found the food to be very good. We appreciate your feedback, and we hope to welcome you back for another fantastic stay in the future! Best Regards, Randy Ogando, Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stascakbw07 wrote a review Sep 26
Green Bay, Wisconsin1 contribution
We had a very enjoyable trip at Sanctuary Cap Cana. The facilities are clean, beautiful, and architecturally interesting. The food wasn't extraordinary, but definitely of an acceptable quality for a resort like this. Main complaint is that the more interesting food options are only open for dinner. The service was amazing. Our room came with the butler service, which is really more like a concierge+. Frank was our guy, and did an amazing job. The staff around the whole property are well-trained and have a guest-friendly attitude. The whole resort area of Cap Cana feels safe, and gate controls at Sanctuary are another added layer of peace of mind.
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Review collected in partnership with this hotel
Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Stascakbw07, It's wonderful to hear that you had an enjoyable anniversary getaway at Sanctuary Cap Cana! The resort's facilities left a positive impression with their cleanliness, beauty, and interesting architecture. While you found the food to be of acceptable quality, it's worth noting that more interesting dining options were primarily available for dinner. The standout aspect of your experience was the exceptional service. Having the butler service, led by Frank, made your stay feel like a concierge+ experience. It's clear that the staff throughout the property are well-trained and possess a guest-friendly attitude. Thank you for sharing your experience, and we hope to welcome you back for more memorable getaways in the future! Best regards, Randy Ogando Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan C wrote a review Sep 26
1 contribution
+1
Our time spent at the resort was magical. Their secret is their staff, always welcoming and friendly. They know you by name, and always say hello, and always want to assist in making things easier. The entertainment staff Juan, Pedro and Eddy work tirelessly from sun up until sundown making your stay enjoyable. From games by the pool to planing the nightly entertainment. The food was beyond great. We never had a bad meal. The resort has all your wants covered. From pizza and burgers to fine dining. Our favorites were the Italian and Steakhouse. My husband would order two meals at a time. Our room was superb, and very comfortable. It included a large walk-in rain shower with electric controls, walk-in closet with a safe. A king size bed that was so comfortable you didn't want to get out. The resort even included an umbrella in the room in case it rained. The property as a whole is exquisite. We can't wait to come back.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: We were unaware of the e-ticket requirements before entering the country. I would have that on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Susan C, It sounds like you had an absolutely magical 8 days at the resort! The key to their charm is their exceptional staff, who are always friendly, welcoming, and attentive, making sure to address you by name and assist you in any way they can. The entertainment staff, including Juan, Pedro, and Eddy, put in tireless effort to ensure you have an enjoyable stay, from organizing poolside games to planning nightly entertainment. The food offerings exceeded your expectations, with every meal being exceptional. The resort caters to a variety of tastes, from pizza and burgers to fine dining. The Italian and Steakhouse restaurants were among your favorites, and it's amusing that your husband enjoyed the dining experience so much that he would order two meals at a time! Overall, the entire property is described as exquisite, and you're already looking forward to your next visit. Thank you for sharing your wonderful experience! We hope to see you very soon! Best regards, Randy Ogando Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marina wrote a review Sep 26
5 contributions
My husband and I spent 6 days at Sanctuary cap cana for our honeymoon and everyday we were there we would tell each other how glad we booked this hotel and not anything else. The service at this hotel was immaculate! There was t a single restaurant that we didn’t come out saying that everything was delicious. The steakhouse was heavenly. Even room service was amazing. We would order breakfast every morning through room service (highly recommend Dominican breakfast). I can’t say enough about how kind all the employees are. They really want to serve you and make sure you’re comfortable and always with a smile. Since we were in the Sanctuary/castle part of the hotel we had our own butler, Angel. Angel was amazing very easy to reach through WhatsApp , knowledgeable, kind, and willing to help with any questions we had. He would send us daily activities they had at the hotel which was great. We did the bike tour and it was a lot of fun (definitely a workout though.) There are multiple pools and even a club. I would say this hotel is more for couples and is low-key which was perfect for our honeymoon.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Randy Ogando, Ventas at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded yesterday
Dear Mrs. Maria, It sounds like you had a truly amazing honeymoon experience at Sanctuary Cap Cana! The impeccable service, delicious dining options, and the overall kindness of the staff made your stay memorable. The steakhouse and room service stood out as excellent choices, and ordering the Dominican breakfast through room service was a highlight. Having a butler like Angel in the Sanctuary/castle section of the hotel made your experience even more special, with his accessibility, knowledge, and willingness to assist with any questions or requests. The daily activities and the bike tour added to the fun of your stay. It's wonderful to hear that you found the hotel to be perfect for couples and appreciated its low-key atmosphere. Thank you for sharing your fantastic honeymoon experience! Best regards, Randy Ogando Social Media Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$491 - $722 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary cap cana hotel punta cana, sanctuary cap cana resort
FORMERLY KNOWN AS
Sanctuary Cap Cana By AlSol
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
324
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SANCTUARY CAP CANA, A LUXURY COLLECTION ADULT ALL-INCLUSIVE RESORT, DOMINICAN REPUBLIC - Updated 2023 Prices & Hotel Reviews

Frequently Asked Questions about Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Which popular attractions are close to Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Nearby attractions include Hoyo Azul (1.9 miles), Juanillo Beach (1.3 miles), and Marina Cap Cana (2.5 miles).
What are some of the property amenities at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Conveniently located restaurants include La Yola Restaurant, The Grill, and Sanctuary Town Cap Cana.
Are there opportunities to exercise at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic have airport transportation?
Yes, Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic?
The staff speaks multiple languages, including English and Spanish.