...We would highly recommend Sanctuary above any other location in Cap Cana!...

...Our Monarch Villa was beautiful and we loved the location of it...

Beautiful resort in a great location...

...Will definitely be returning to this location in the near future...

Beautiful location, nice rooms, great people...

...We also loved its location amongst the resort--off by itself and quiet...

...This is our second year vacationing at this location...

...The location was beautiful, the service was excellent, the food was delicious, and the people were wonderful!!...

...We can get past the imperfections listed above because it really is a spectacular location and the staff is so focused on making it a special time for the guests...

...The food in the restaurants was very good, in particular in the steak house; the buffet has upside potential as well as the wine (was different from location to location though)...

...Everything from the decor to the location to the amenities to the delicious food to the comfort level...

...Beautiful location, awesome sunrises and sunsets!...

...Beautiful location, picturesque views, outstanding food!...

...Beautiful location, amazing pools, great food, and incredible service...

...No matter if you're at the buffet, a la cart restaurants, pool or bar, the staff at every location are so pleasant and welcoming...

...But as gorgeous as the property is, as inviting as the location is, as spectacular as the weather can be, as good as the food is, the real driver of the experience here is the staff...

...We choose to come back because the accommodations are nice, the location is beautiful, and the staff are exceptional...

Sanctuary was the perfect location to celebrate!...

...It’s an adult only all inclusive location that recently reopened after the hurricane that hit last fall...

...The location of the room was great and housekeeping was exceptional...

...Robelin Joseph at El Rincón de Paco in Sanctuary Town offered outstanding service — he reserved us a special table several days ahead of time and decorated it for my birthday... My husband told him it was my birthday and Jose completely decorated an entire cabana with balloons, streamers and flowers and he lavished attention on us all day...

...However, at Saturday night, it was the white party in front of our room, and we could hear all the DJ sound inside our suite, that made it impossible for us to sleep, it was very stressful, because on a relaxing honeymoon trip, The last thing I wanted was to have so much noise in my room...

...If you want a big party scene, loud music....this might not be your place... And before the nightclub turned into an open party, each night Juan and his team had something different planned, a speed painter, dance shows, magic shows, a beach party with fire dancers, and more...

...Almost always playing american music and catering to american foods, would have loved to see more dominican cultural options in terms of food and music!...

...I would also like to express my heartfelt appreciation to GCStar, our wedding MC and DJ. They played a pivotal role in creating an incredible atmosphere and ensuring that our reception was an absolute blast where we could dance the night away...

...In addition, he sang Happy Birthday to my 70th year old Aunt on her birthday which we all agreed that he can sing very well...

...Wherever you look you’ll see they have thought about how to maximize the beauty- from the light fixtures to the ivy covering the trellis to the turf on the rooftops...

...We stayed in the honey moon suite with was fabulous... The trio group was really good going from table to table singing a variety of songs...

...We enjoyed all the restaurants and especially the roaming trio who sang at each restaurant every night...

...As soon as you step foot through the entrance of the lobby, you feel as if you have walked into a quaint and luxurious European resort...

...When we arrived, we were seated in the stunning lobby to check in and they greeted us with a welcome drink. They drove us & our bags in a golf cart to our suite, and the room was beautiful... One evening they had a show in the Discoteca of traditional Dominican Republic dances, and on our last night in Punta Cana they had the best beach party with a fire show and dancing...

...There’s such a great atmosphere of trying new things, people encouraging and cheering for each other...

...She made our room feel extra special each day and always checked in to make sure the room was prepared to our liking...

...The castle at the resort was very pretty and unique!... The staff made my birthday really special, decorating my breakfast table with flowers when I stepped away to get food and numerous birthday songs...

...Everywhere you look you can see water, pools, fragrant atmosphere everywhere you go - restrooms, common areas etc...

...Its cavernous, minimalist lobby gave way to a well-appointed oceanfront suite which provided us a wonderful view of the sunrise on the one day we decided to rise earlier than normal (it was not to be missed)... Sure, there were controlled bursts of local culture -- our poolside bachata lessons were fun, and a Caribbean music concert showcased some amazing talent...

...Happy Boy and Nelly at the pool bar were awesome and made our stay fun!... Shout outs: Gilford, Happy Boy, Nelly and Luis Felippe were the staff members we interacted with most...

...Beach was well appointed with furniture, umbrellas, tables, and of course- great servers doing a top-notch job of keeping people’s towels dry, and drinks full...

...The room was spacious, immaculate and well appointed with a separate dressing room and a terrific large bathroom with plentiful amenities. Beds were comfortable and made with crisp white linens and duvets... And a tip of the hat to the excellent trio that performed in The Steakhouse!... -The one drawback is the monotony of the music played at the pool area... The same dreary, overwrought mid-tempo pop songs were on repeat day after day... I heard Betty Davis Eyes three times one afternoon... I was dismayed that I heard little to no crowd pleasing regional music of reggae or musically rich Cuba, Puerto Rico, Brazil, DR, Columbia, New Orleans, Motown or American Soul... Please upgrade and diversify the pool playlist!...

...The rooms were highly luxurious with super king beds , a jacuzzi bath on the balcony and separate walk in wardrobe and spacious ensuite with shower... Entertainment each evening was very good quality and we enjoyed Circe de soleil, Michael Jackson tribute, beach disco with fireworks, traditional SA Latin dancing and karaoke...

...I stayed in 3 different rooms: the Monarch Beachfront with its spaciousness and breathtaking views on the beach, the Garden Monarch offering a more private experience, and the King and Queen villa, an oceanfront paradise with a huge balcony, jacuzzi, outdoor lounge area, outdoor shower, and soaking stone tub, along with a spacious bedroom and living room/dining room with French doors for stunning sunrise views...

...However, at Saturday night, it was the white party in front of our room, and we could hear all the DJ sound inside our suite, that made it impossible for us to sleep, it was very stressful, because on a relaxing honeymoon trip, The last thing I wanted was to have so much noise in my room...

...We stayed in the Castle and thoroughly enjoyed both of the rooms we had, the Castle Junior Suite Swim Out and the Castle Suite Oceanfront... The Castle Suite Oceanfront was spacious and more modern, in terms of decor and bathroom amenities... He surprised us regularly with special touches in our room, including chilled champagne, rose petals, balloons and sweet treats...

...The rooms are spacious with a large walk-in closet, spectacular bathroom that has privacy doors for the shower and toilet. The room includes a great, comfortable bed, a full living room with additional seating, and desk...

...The room we had was in The Castle portion and had ocean view and access to a lovely pool that was swim out for neighboring rooms, but just a few yards from our back deck. This room level also comes with an assigned concierge/butler and this felt like an amazing indulgence... We specifically chose to stay in July which is more off season than on...

...We started our stay in the Premium Junior Suite Ocean View and upgraded to the Castle Island Suite... Laury was the concierge who assisted with us transferring rooms and made the entire process go smoothly... Lugo was able to set up room service orders, reservations, transportation to the main area of the resort and was always a text away if we needed something...

...I checked into a room covered in mildew. Alexander the manager moved me to another room with an aur conditioner that wouldnt cool down and said he could move me to a new room the following day... So I escaped the mold and suffered through a warm room... The room would not cool below a balmy humid temperature... For 3 straight days they sent maintenance into my room several times a day to try and fix the issue... The issue was not in any way resolved and they flooded the room while trying to fix the vent... It's embarrassing that any property let alone a luxury collection Hilton would allows a pregnant woman to stay in a room with air conditioning that doesn't work and follow that up with there's nothing more they can do...

...The room was gorgeous and the staff was 5 star... He was always one text or call away and he was so helpful giving us recommendations, reservations, and anything we asked for!...

...We began in the castle room 3039, incredible space for privacy, comfort & completely quite... We moved rooms to 4003 the last night... Although the room was stunning, spacious and incredible views, unfortunately the room was loud with wind pressure on the many windows, the A/C unit constantly ran and was loud... However, overall the room was breathtaking ascetically beautiful!...

...Thank you Emanuelle for your kindness and helping with our luggages & transportation around the resort. To Eurices your smile and happy nature while cleaning the resort and rooms will be one to remember... The resort was hit with a hurricane a few months prior and our room in particular needed quite a bit of maintenance while we were there... Our trip would've been 100% perfect if the room has been maintenanced properly after the hurricane...

...She made our room feel extra special each day and always checked in to make sure the room was prepared to our liking... The room itself could use just a few upgrades, however it was comfortable, quiet, and private which is exactly what we asked for on this vacation...

...My husband felt sick one day and Dawar had soup delivered to our room and even called in to check on him...

...Several couples in our group were given rooms with two beds and not a king... Our rooms air conditioning never got the room cooler than 24 C. Several of the pools are chilly and were nearly always empty...

...There a lot of room options across the property. We stayed in a villa which was very spacious and quiet... Castle rooms are close to the club so we heard several people complain about the noise...

...The grounds are stunning, the beach is clean and well kept, the pools are immaculate and the rooms are the most incredible luxury I have ever stayed in... He took care of our room being stocked, making sure we were aware of all entertainment opportunities, booking reservations for spa and dinners, and placing our room service orders when they were too busy for us to get through...

...We stayed in the Premium Luxury Oceanview Junior suite which was perfect for the two of us. We had 2 issues with our room, missing remote control, and our shower did not work one day and both of these were resolved within 10 minutes of reporting them...

...Everything from the exhausting long check-in process to the rooms (leaking shower in one and no electricity in the other) to the unnecessary fire drills to the inedible food and undrinkable wines served here....

...We specially want to thank Joan for helping us changing a room... The first room we stayed for two nights had a few issues, damp, AC noise and TV out of order, probably due to the damages from Hurricane Fiona... After his best efforts to fix the issues resulted no improvement, Joan worked with the hotel reception to move us to another room with a much better condition...

I spent six nights at the beautiful Sanctuary Cap Cana Resort... Room service was very quick every time we ordered, and we enjoyed breakfast in our room for most days...

...We booked a first floor room in the Castle, and while it does have a little bit of a walk to the main area of resort, it was not bad at all and allows you to enjoy the landscaping and grounds during your short stroll...

...Other random notes: we appreciated how the whole area was a gated community and very safe, easy commute from airport (VIP service upon arrival was worth it), the small shops out front are CRAZY expensive so pack everything you need, Alex the photographer at the resort was great (2nd floor above main lobby), the welcome drink was soooo good...

...The updates done to the castle side were worth the extra expense... The spa was lovely though a bit pricey for the services...

My fiancé and I came her for 7 nights (we traveled from far away so we wanted to make it worth it - it was plenty of time)... You must make reservations for the teppanyaki table... Unfortunately, there was high sargassum, which we were warned about by Costco before booking... A lot of the items were very overpriced, just FYI... I paid $22 for a small bottle of sunscreen, but they had standard sunscreen for almost $40...

...Others had fans brought to them, we asked for a specific beer that others had and were told no... Not the resorts fault, just should have been pointed out to us as we were booking and spending nearly $400... I honestly think if we had a different butler our whole experience would have been 5 stars...

...They offered us a discount on a future stay but not likely to come back. We were also very disappointed in the beach situation-it’s absolutely not swimmable...

...When we booked there was a deal on the Castle suites, so we took advantage of the deal and booked our stay...

...Joan Poueriet, our butler, was extremely responsive to our needs and always made sure we had what we needed!...

...We wish sanctuary town had been open for lunch as the casual dining there seemed delicious but we felt compelled to eat at the fancier places at night since we paid so much for the trip...

...Whether it’s the Spanish restaurant in Sanctuary Town (extra charge and worth every cent) or sushi or pizza at other Sanctuary Town restaurants, trust his suggestions—you’ll be glad you did...

...The Capricco Italian restaurant requires a reservation and is worth whatever wait you may incur...

...This small place is not part of the all-inclusive deal, but believe me, it's worth every penny!...

...Sanctuary town is attached to the property and there are a few restaurants there, the only one you had to pay for was Rincon, which were Spanish Tapas but the food there was really good and worth the money...

...The views=5 stars, swim out room = 100- stars, safe = 5 stars, the food = well, not the best but also not the worst (I wanted seafood options and they didn’t have a ton to choose from), wi-fi and tv = hit/miss so either 0 stars or 4 stars, in the end the cost to stay = 3 stars. Would I return, yes to see Angel but probably would explore other options such as Eden Roc down the road which is similar in price...

We stayed 6 nights in the premium luxury, junior suite and two nights in the Royalty Villa...

...Adults only, all inclusive experience that is well worth returning to!...

...This restaurant requires a supplemental charge, which was 100% worth it for the terrific food and wine... When a leader like Emmanuel has the enthusiasm he shows for providing visitors with such an enjoyable and welcoming experience, it can’t help but set a positive example for everyone else...

...The dining experience is not on par with the brand nor the price point... Secondly, the food came out hours apart; meaning half of our group was finished before the other half even got served... I know this review sounds “picky” but for the amount of money we all paid things should be perfect and we have a right to be picky... For this amount of money we should always feel welcomed...

...We stayed in a honeymoon suite with private patio and plunge pool, and it was definitely worth the upgrade for us...

...The water is gorgeous, the staff is amazing and it’s the best money you will ever spend...

...WTF Based on this experience, we will not give them another try in the future. No refund has been made yet either...

...We immediately noticed how luxurious and pristine the entire resort looked, along with how personable the staff was... Other who arrived 2 days before us said it was completely clear, but we spent so much time around the pools that we didn’t mind too much...

...The entire staff works tirelessly to keep the resort looking beautiful and to make sure your stay is very comfortable and inviting...

...Additionally, the housekeeping was always making sure you had a clean, made bed and room in the morning, and a glass of fresh water and unfolded bed at night... The landscapers and crew were always cleaning up around the resort, every leaf and twig swept up, every tree and bush trimmed, every piece of seaweed on the beach raked, etc... Everyone worked so hard every day to make everything look perfect...

I have been to several resorts in other countries and must admit that this is among the very best, everything was spotless, attention by staff was second to none, even the gardeners and maintenance crew was very polite and made us feel welcome...

...The room was immaculate with a beautiful ocean view... He ensured that our mini fridge was with nonalcoholic beverages and that the servers new as well that we did not drink alcohol as well... At least we always saw them out there trying to keep the beach clean...

...Pools were clean, restaurants were delicious and offered a variety of options... The one area where more attention to detail should be made is beach cleanliness and villa room near public beach as it was a bit outdated...

...Every inch of the property echoed a commitment to excellence, from the pristine pools to the lush green landscapes, all impeccably maintained...

...Rooms were spotless, the pools (4 total) are crystal clear and the restaurants were all delicious...

...The staff made sure that the seaweed was cleaned up daily so you don't have the smell that other beaches might have...

...The grounds are well maintained daily... Yedelin was our daily house keeper who made sure our towels were fresh and our bed was turned down with treats at night...

...In general - from the managers to the beach cleaners, the staff at Sanctuary are what set it apart from other resorts...

...The beaches are white sand and they keep the sargassum cleaned up and block it with a barrier...

...Special shout-out to Nancy who kept our room spotless everyday and constantly made sure we had anything we needed...

...Housekeeping was meticulous and included nightly turn down service and towel service...

...On our second day, we were greeted by the best housekeeper, Nancy Malone... While it’s clean and the resort cleaned the sargassum each day, the seaweed was heavy for this early in the year and often caused the water to be full of sargassum which is unavoidable...

...Everywhere was very clean and well taken care of... I knew that there had been unusually high seaweed amounts over the past few months and the beach was overall very clean... They also had a barrier to keep the seaweed minimal...

...No towel cards and we didn’t have to wear bracelets... Some people complained that the food is behind plexiglass but I liked that it was so sanitary...

...The resort was immaculate and the staff was excellent, we met many and only experienced one unfriendly at a cooking area on the beach, speaking of beach, the sand in imported, it’s not coral sand so yes the water is cloudy right at the beach. Rooms, they were payed out great and look beautiful... The grounds were very clean, safe, pretty again with seating everywhere...

...We usually chose to sit on the beach where we were greeted by Happy boy he was fantastic getting us set up with a shady spot, towels, drinks, he seems to do everything, even picking up trash and keeping the beach clean and beautiful!...

...All by in-house highly talented artists.During the day we lazed on the small beautifully clean beach or by one of three pools...

...All of the staff, especially Angel (our “butler”) were so accommodating, friendly, and welcoming... Our dining experiences were made complete by our wait staff (Omar!)... who took time to personally connect with us... We really appreciated that though there were a lot of people at the resort, no space ever felt over crowded... The short distance from the airport (about 15 min) made our travel a breeze...

...Drinks were delivered around the pool area regularly with lots of different seating types if you’re looking to be shaded or soak up the sun. The staff was on point at every point of the day in any area we’d be, and so friendly... The pools were clean and the beach was maintained... Highly, highly recommend, and we will be back ourselves!...

...This resort has exceptional customer service. Literally every person we encountered was so accommodating and acted like we were the only 2 people in the resort... I wanted to highlight 2 people: 1) Our butler Harry!... He was so great and checked in on us and made sure we had dinner/activity plans every day... Best resort butler we have ever had!... He would make sure we had water or a cold drink in our hands... Thank you Sanctuary Cap Cana for such an unforgettable vacation!...

...The staff is so happy and pleasant and go out of there way to make sure you have a great stay. The staff made my birthday really special, decorating my breakfast table with flowers when I stepped away to get food and numerous birthday songs... Our butler Frank, made special accommodations for a watch party for the NFC Championship game at the Pub with a small buffet of snacks... Shout out to the wonderful staff: Frank Caesar Happy Boy Omar Jose Maria and many many more...

We stayed in the Castle Junior Suite as the resort and it was one of the best trips of our lives... You also get access to a private butler as part of this experience, which was a huge help as we navigated the various amenities provided by the resort... JT, our butler left no stones unturned to ensure that we have an amazing time... Our flight was at 9 pm despite checkout at noon, he was able to arrange a room for us to take a shower and we were able to enjoy the resort facilities until the very end... The entertainment staff was very friendly and made an immense amount of effort to know every guests personally and connect with them... Mini made our experience very entertaining and fun, whether it was teaching us how to dance or keeping us updated on key events... Luis and Philippe were a great help as well and taught me how to play the bean bag game... Happy Boy was amazing as well, ensuring that we always have a great spot at the beach and a drink when we needed it... We also used the resort spa (not included in the package) for their better together deal... This was the best spa experience of our life and we got an amazing massage by Mireya and Librada...

...When I went down to breakfast the first morning I was there on this trip, which was February 26, 2023, the two ladies who were working the breakfast check in, Ginnette and Yaniris, both remembered me and remembered that I was gluten free!... As I walked into the buffet area, another worker, Lourdes, ran up to me gave me a hug and asked, “Would you like your gluten free bread?” Again, I was amazed that even after not seeing me in a year, she remembered me and the intolerance I have of gluten... The other wait staff at breakfast was also wonderful... One waiter, Yery, even remembered how I like my mimosas!... The other staff who took care of us all made us feel so very special... Bienviedo was always smiling, Waner would notice as my mimosa was glass was nearing empty and would make sure I had another right away... Our last morning there Jeffery and Juan Francisco brought me two mimosas - one made with rose and one with regular champagne, just in case I liked one better than the other... Eliezer and Yonathan also took great care of us... I was excited to be able to see Maria again, who made me feel so special the last time I was there... There we were waited on by Omar, who treated us like royalty... My daughter asked for just water to drink, because she really doesn’t like alcohol... Omar made her a special non-alcoholic drink, which she thoroughly enjoyed!... During our time there, anytime he would see us, he would make something special for Alyson and always kept my wine glass full... Yaris waited on us one time at lunch, but when she would see us again, she remembered Alyson’s name... Dionis waited on us on the beach, was always cheerful and up for any odd smoothie or drink we would ask for... He treats us like family every time we go, even when he is not assigned to take care of us... He embodies what makes Sanctuary stand out as the best resort I have ever been to... I know I have listed a lot of names, but each and every one of these people work so very hard, have great attitudes, and genuinely want to serve others...

Clean resort with beautiful beach and the most friendly and helpful staff. Ana, our housekeeper made sure our room was fresh and welcoming with fresh flowers... All the staff at this resort go above and beyond and make sure you thoroughly enjoy your vacation, especially Dionis... He was on a first name basis with us right from the start and quickly learned what we liked and always made sure we were well taken care of... Dionis literally read our minds and catered to us as if we were the only people on the beach... Cesar was amazing and definitely knows how to choose the right people... He referred to his team as family which showed how much he cares for his team... This caring, friendly, helpful and happy staff, beautiful beach and the absolutely beautiful resort made this resort paradise for us and a resort that we will definitely visit again...

...A pool and, thanks to the overall wonderful service, a drink are not far from you at any point in the day... Its cavernous, minimalist lobby gave way to a well-appointed oceanfront suite which provided us a wonderful view of the sunrise on the one day we decided to rise earlier than normal (it was not to be missed)... That’s a shame because it was graciousness of our hosts that really accentuated the experience for us... Good service is to be expected but the genuine warmth of the Dominican people was on full display... As one of the perks of the hotel, we were treated to a “butler” named Angel – his consistent responsiveness and help in navigating a couple of minor bumps that came up along the way helped us to relax and focus on – well nothing really except enjoying the waves rolling in and each other (of course)... If you go, please also get to know the staff helping poolside... Geralfy and Manuel were both wonderful and went out of their way to help us navigate a crowded poolside experience... Good service, while expected, should not be taken for granted – yet the staff at Sanctuary made it seem effortless...

...From the moment we checked in with Laury on the castle to saying goodbye to our butler Dewar this resort exceeded our expectations. Dewar was always around, just a text message away... He was excellent, from making reservations for our dinners to arranging our airport transportation and a courtesy room for us to shower before we left... We stayed in a castle junior suite and our room was amazing... He engages everyone encouraging you to join in on the activities... Although this resort is big it doesn't take any time to get around and never seems crowded... It is open for lunch and dinner with the freshest seafood... The buffet is open for breakfast lunch and dinner with something for everyone... You need to go early to reserve your chair around the main pools if you have a preferred spot... Happy Boy the towel guy is right there making sure your towels are available all the time... The bartenders and waitresses are amazing, always ready to give suggestions on a different cocktail or making your personal favorite... The staff work tirelessly to make sure you have the best stay...

...The service was truly phenomenal, from the moment we checked in to the moment we left. Our butler, Frank, made it a truly special and unique experience, finding great ways to cater to our needs and make our experience even better... We visited the spa and had a wonderful massage as well as an hour of hydrotherapy... Room service was very quick every time we ordered, and we enjoyed breakfast in our room for most days... The dining locations were beautiful, and the theme of excellent, personalized service continued right through to the bars, restaurants, and buffet... Beach was well appointed with furniture, umbrellas, tables, and of course- great servers doing a top-notch job of keeping people’s towels dry, and drinks full... Again - super impressed with the service across the board, everybody was so nice and genuinely great to speak with...

First time in DA, have been to many other Caribbean Countries, me, I prefer to rent a car and travel the country, we were encouraged to no do this in DA, hence all inclusive resorts. This place was beautiful on the prosperity, there was more seating there than a mega church... The resort was immaculate and the staff was excellent, we met many and only experienced one unfriendly at a cooking area on the beach, speaking of beach, the sand in imported, it’s not coral sand so yes the water is cloudy right at the beach... Rooms, they were payed out great and look beautiful... The best was hard we had to call someone to reset our AC nearly every night because all you could do was turn it on full blast or off...

...Upon arrival we received a complimentary upgrade from a garden room to an ocean view with a covered balcony. The room was spacious, immaculate and well appointed with a separate dressing room and a terrific large bathroom with plentiful amenities... Beds were comfortable and made with crisp white linens and duvets... Hotel grounds were diligently maintained... The restaurant and bar staff was attentive and good humored... Food selection and drink service was excellent... Special shout outs go to the kindness of staff members Omar, Oscar, Jesus, Jacobo, Yanaris, Diany, Glory, Maria, Happy Boy, Nelly and Felix who exuberantly led daily pool exercises... -My other suggestion is to establish a free lending library where people can leave books they’ve already read or pick up books to read left by others...

...This resort opened the day before we arrived (due to hurricane damage). The staff were so friendly and so happy that we felt welcome immediately!... We felt like there were several folks who went out of their way to entertain and serve us, but there was not one person who was unhappy or negatively impacted our time!... Felix was a patient and encouraging dance and fitness instructor by the pool!... Happy-Boy will keep you comfortable with the best seat by the pool or on the beach- and they are all great views!... Super Yeri makes your meal time happy!... Reyna, Suneyka, and Elizabeth were attentive and so pleasant by the pool!...

...From the staff to the food to the hospitality given to us, everything was great... We were greeted with a champagne bottle a card from hotel and assorted chocolates which were soooo good... Taking trips to the pharmacy for me when I felt a little sick, making dinner reservations for us, driving us around the resort, always asking if we needed anything... Joan made our stay even better... We will definitely be back here because we left a little piece of our hearts here... Thank you Sanctuary Cap Cana and Joan!...

...We had a very pleasant and quick check in process around 8pm. We ate at the Sushi restaurant the first night where we had great service... They were getting people involved all day long and truly make the stay great!... We usually chose to sit on the beach where we were greeted by Happy boy he was fantastic getting us set up with a shady spot, towels, drinks, he seems to do everything, even picking up trash and keeping the beach clean and beautiful!... The pool bar also had great staff and made great drinks!... I would also like to highlight the trainer at the gym he was fantastic always being super helpful during our afternoon workouts, making sure we had everything we needed and helping as with any exercises we wanted to do... I would like to highlight our Butler Dawar who was always there at our service and was super friendly and helped us with whatever we needed... Also the vibe of the hotel was definitely an older crowd and much more quiet then some other resorts but still enjoyed the quieter feel with top notch service and relaxation for the few days...

Five stars for our butler, Joan. He was great, and made us feel having a good friend around... Joan's always ready when we needed something... Joan has a great manner of politeness and genuine willingness to assist guests... We felt very comfortable when Joan provided a service... We specially want to thank Joan for helping us changing a room... After his best efforts to fix the issues resulted no improvement, Joan worked with the hotel reception to move us to another room with a much better condition... Another thing I would like to express my appreciation is Joan helped to get me an allergy medicine when I got skin rash from the sun... Another nice experience was at the restaurant Blue Marlin with our waiter Elvis Hernandez... Elvis made his best effort to accommodate us... Elvis checked on us frequently and we enjoyed talking to him...

...So I sent an email on October 14th to Sanctuary Cap Cana reservations expressing my willingness to transfer my reservation to Hyatt Zilara Cap Cana... Now I have the plane trip booked for those days and I have not a hotel to stay and no answer... Luxury service should not only be available during hotel stays, but also in customer support services, both before and after the stay itself...

...This place is stunning, clean, and the service is unmatched (we have stayed at many all-inclusive resorts)... One particular factor that made our stay so special was our wonderful butler, Felix... He was incredibly friendly, helpful without being asked, and was such a great entertainer as well!... He would run around all day hosting various activities like water aerobics or yoga but never missed a beat in ensuring we had a pampered stay... He would check on us regularly and went above and beyond what was expected of him!...

...The staff was very accommodating from the beginning making us feel welcome and taken care of... Our butler Jeremih was so friendly and helpful, we highly recommend him... We did experience a tropical storm during our stay, but we felt safe and taken care of by the staff... Juan Carlos and Caroline went above and beyond to make sure we had everything we needed, and we are so grateful to them...

...The entire staff treated us with genuine kindness the entire stay, and are very attentive to everything you need. Our butler Miguel was phenomenal and was always there when we needed something... Unfortunately Hurricane Fiona came through but the hotel staff worked tirelessly to make sure we were all safe, and served us Breakfast, Lunch and Dinner directly to our room... There was also a full buffet Breakfast, Lunch and Dinner in the Castle... This is easily one of the best hotels we have stayed at, and will come back in a heartbeat...

...All of the staff, especially Angel (our “butler”) were so accommodating, friendly, and welcoming. There was plenty to do on site to fill the days with a variety of activities... We loved the daily pool entertainment (Juan!)... We really appreciated that though there were a lot of people at the resort, no space ever felt over crowded... The short distance from the airport (about 15 min) made our travel a breeze...

...Our vacation at the Sanctuary Cap Cana was marvelous and so relaxing. This resort has exceptional customer service... Literally every person we encountered was so accommodating and acted like we were the only 2 people in the resort... He was so great and checked in on us and made sure we had dinner/activity plans every day... Best resort butler we have ever had!... He would make sure we had water or a cold drink in our hands... In addition to their customer service the resort grounds were absolutely breathtaking... We stayed in a ocean view castle suite and the view was gorgeous to wake up to everyday!... Thank you Sanctuary Cap Cana for such an unforgettable vacation!...

Sanctuary Cap Cana is truly a beautiful resort with plenty to offer. The resort is unique with so many lovely views... The landscaping is so thoughtful and wherever you turn is a picture perfect moment... There were plenty of places to lounge and sit throughout the resort that were very comfortable... There are multiple pools and a nice beach to soak up some sun... The castle at the resort was very pretty and unique!... The resort has many different types of rooms available... I enjoyed that there were many food options and that food was available around the clock... The staff is so happy and pleasant and go out of there way to make sure you have a great stay... The staff made my birthday really special, decorating my breakfast table with flowers when I stepped away to get food and numerous birthday songs... Our butler Frank, made special accommodations for a watch party for the NFC Championship game at the Pub with a small buffet of snacks... I would recommend this resort to anyone and am definitely returning to Sanctuary Cap Cana...

...It is truly paradise - the resort is so spacious that you don't feel like people are on top of you, the staff are so happy and pleasant and accommodating. The food, pools, buildings, rooms, experience is amazing... Everywhere you look you can see water, pools, fragrant atmosphere everywhere you go - restrooms, common areas etc... Our butler Joan was amazing and the Castle Bar tender Anseiro took wonderful care of us...

We stayed in the Castle Junior Suite as the resort and it was one of the best trips of our lives... We definitely recommend staying in the castle section, as it has the best architecture and rooms in my opinion... You also get access to a private butler as part of this experience, which was a huge help as we navigated the various amenities provided by the resort... JT, our butler left no stones unturned to ensure that we have an amazing time... Our flight was at 9 pm despite checkout at noon, he was able to arrange a room for us to take a shower and we were able to enjoy the resort facilities until the very end... Mini made our experience very entertaining and fun, whether it was teaching us how to dance or keeping us updated on key events... Happy Boy was amazing as well, ensuring that we always have a great spot at the beach and a drink when we needed it... We also used the resort spa (not included in the package) for their better together deal... This was the best spa experience of our life and we got an amazing massage by Mireya and Librada...

...The resort is beautiful with all sorts of nooks to explore and enjoy. While the resort's beach is small, we enjoyed walking beyond the Sanctuary to enjoy the beach along the nearby resorts... The energy of the Sanctuary was so very warm and relaxing... The design and spaciousness of the resort makes it easy to find pools, loungers, and couches to tuck away and almost feel like you have the place to yourself... A very heartfelt thank you to Happy Boy on the beach; Yaniris and Diany at the check in for the buffet restaurant; Annis, Dismeiri, and Gloria at the stations in the buffet restaurant; Yonathan at the beach bar and Wok bar; and Oscar on the entertainment crew who made us laugh, overwhelmed us with their thoughtfulness, and made our experience at the Sanctuary unforgettable...

...The grounds, beaches and water are all beautiful... When I went down to breakfast the first morning I was there on this trip, which was February 26, 2023, the two ladies who were working the breakfast check in, Ginnette and Yaniris, both remembered me and remembered that I was gluten free!... One waiter, Yery, even remembered how I like my mimosas!... Bienviedo was always smiling, Waner would notice as my mimosa was glass was nearing empty and would make sure I had another right away... Our last morning there Jeffery and Juan Francisco brought me two mimosas - one made with rose and one with regular champagne, just in case I liked one better than the other... Eliezer and Yonathan also took great care of us... There we were waited on by Omar, who treated us like royalty... Dionis waited on us on the beach, was always cheerful and up for any odd smoothie or drink we would ask for... He embodies what makes Sanctuary stand out as the best resort I have ever been to...

...We really enjoyed the rest and relaxation of being here and there is no doubt we will plan to return. The staff is incredibly helpful, friendly, and they consistently remembered our name, which is a very welcoming touch... We also enjoyed The Blue Marlin with their fresh seafood and a view that we were drawn back to many times throughout our stay... Drinks were promptly refilled and the service was always very friendly and attentive... We sat outside one evening and had a great meal of very fresh, tasty, and beautifully presented sushi at Sushi Town... The facilities here are beautiful and both the buildings and the landscaping are very well maintained... From the moment you enter the lobby to check in, you’ll be impressed by the attention to detail... We took advantage of the gym several times during our visit... We started our second day with a trip to the spa for a massage to get the relaxation started... When a leader like Emmanuel has the enthusiasm he shows for providing visitors with such an enjoyable and welcoming experience, it can’t help but set a positive example for everyone else...

...From the moment we checked in with Laury on the castle to saying goodbye to our butler Dewar this resort exceeded our expectations. Dewar was always around, just a text message away... He was excellent, from making reservations for our dinners to arranging our airport transportation and a courtesy room for us to shower before we left... We stayed in a castle junior suite and our room was amazing... There are 5 different pools and we tried them all but the castle pool... Although this resort is big it doesn't take any time to get around and never seems crowded... It is open for lunch and dinner with the freshest seafood... The buffet is open for breakfast lunch and dinner with something for everyone... The Wok and Italian restaurants are also very good... Sanctuary town had the best sushi... They also have pizza, burgers, a beer bar and ice cream but are only open jn the evenings... You need to go early to reserve your chair around the main pools if you have a preferred spot... Happy Boy the towel guy is right there making sure your towels are available all the time... The bartenders and waitresses are amazing, always ready to give suggestions on a different cocktail or making your personal favorite... Cappuccino at the coffee bar is great with many different selections... The staff work tirelessly to make sure you have the best stay... Overall we loved this resort and are looking forward to going back... If you are looking for a fun but fairly quiet resort this is the one for you...

I spent six nights at the beautiful Sanctuary Cap Cana Resort... Our butler, Frank, made it a truly special and unique experience, finding great ways to cater to our needs and make our experience even better... We visited the spa and had a wonderful massage as well as an hour of hydrotherapy... Room service was very quick every time we ordered, and we enjoyed breakfast in our room for most days... The dining locations were beautiful, and the theme of excellent, personalized service continued right through to the bars, restaurants, and buffet... The pools all had unique features, making it fun to spend some time in different areas... We stayed in a honeymoon suite with private patio and plunge pool, and it was definitely worth the upgrade for us... The beach area was nice, although a little small (not connected to other beaches/resorts)... Beach was well appointed with furniture, umbrellas, tables, and of course- great servers doing a top-notch job of keeping people’s towels dry, and drinks full...

First time in DA, have been to many other Caribbean Countries, me, I prefer to rent a car and travel the country, we were encouraged to no do this in DA, hence all inclusive resorts. This place was beautiful on the prosperity, there was more seating there than a mega church... Activities were, well, drink, eat and lay around, yes they had some activities, I guess... The resort was immaculate and the staff was excellent, we met many and only experienced one unfriendly at a cooking area on the beach, speaking of beach, the sand in imported, it’s not coral sand so yes the water is cloudy right at the beach... Rooms, they were payed out great and look beautiful... The grounds were very clean, safe, pretty again with seating everywhere... The castle hotel there was the most unique, we didn’t stay there but visited...

...This resort opened the day before we arrived (due to hurricane damage). The staff were so friendly and so happy that we felt welcome immediately!... We relaxed, sat by the pool, drank, and ate well!... We enjoyed the entertainment offerings at night and the fitness activities and crafts during the day!... We felt like there were several folks who went out of their way to entertain and serve us, but there was not one person who was unhappy or negatively impacted our time!... Felix was a patient and encouraging dance and fitness instructor by the pool!... Happy-Boy will keep you comfortable with the best seat by the pool or on the beach- and they are all great views!... Super Yeri makes your meal time happy!... Reyna, Suneyka, and Elizabeth were attentive and so pleasant by the pool!...

...From the staff to the food to the hospitality given to us, everything was great. We could’ve have asked for a better honeymoon... We were greeted with a champagne bottle a card from hotel and assorted chocolates which were soooo good... Taking trips to the pharmacy for me when I felt a little sick, making dinner reservations for us, driving us around the resort, always asking if we needed anything... Sanctuary Town was also a cute little town filled with marvelous employees and cute souvenirs... Thank you Sanctuary Cap Cana and Joan!...

...We had a very pleasant and quick check in process around 8pm. We ate at the Sushi restaurant the first night where we had great service... The next day we were greeted by the Entertainment team which i would like to highlight, Felix, Super Mini, Oscar, Edward, Pedro were fantastic we did almost all of the activities each day Zumba, Beach Volleyball, Ping Pong, hat making, wax hands etc... They were getting people involved all day long and truly make the stay great!... We usually chose to sit on the beach where we were greeted by Happy boy he was fantastic getting us set up with a shady spot, towels, drinks, he seems to do everything, even picking up trash and keeping the beach clean and beautiful!... The pool bar also had great staff and made great drinks!... We were able to eat at all of the restaurants minus the Italian but we did the pizza spot instead which was very good... We loved the mini band at the steakhouse that was too fun... I would also like to highlight the trainer at the gym he was fantastic always being super helpful during our afternoon workouts, making sure we had everything we needed and helping as with any exercises we wanted to do... The resort overall was beautiful from the pools to the room... We stayed in the Castle junior suite and had an amazing view and the room was huge!... There was access to the longer beach which we went for a long walk on one day... Also the vibe of the hotel was definitely an older crowd and much more quiet then some other resorts but still enjoyed the quieter feel with top notch service and relaxation for the few days...

This property has recently become a member of Marriott's The Luxury Collection... Is this property that wants to be part of The Luxury Collection and does it treat its members this way?... Luxury service should not only be available during hotel stays, but also in customer support services, both before and after the stay itself...

...This place is stunning, clean, and the service is unmatched (we have stayed at many all-inclusive resorts)... The pools were great, there were plenty of options for seating and there were pools that were "quiet pools" without music if you wanted to relax in a tranquil area, then they also offer music and entertainment at the main pool which includes a fun swim-up bar... He was incredibly friendly, helpful without being asked, and was such a great entertainer as well!... He would run around all day hosting various activities like water aerobics or yoga but never missed a beat in ensuring we had a pampered stay... We highly recommend this resort for a romantic, luxurious getaway!...

My husband and I recently visited this resort and highly recommend it!... The staff was very accommodating from the beginning making us feel welcome and taken care of... They had awesome entertainment (coordinated by our favorites Caroline and Juan Carlos) that made each day/night so more fun and interactive... Our butler Jeremih was so friendly and helpful, we highly recommend him... Juan Carlos and Caroline went above and beyond to make sure we had everything we needed, and we are so grateful to them...

My boyfriend and I stayed at Sanctuary Cap Cana the first week of September and it was absolutely wonderful. The grounds are exceptional, the architecture is beautiful, and the staff was fantastic... As soon as our butler, JT, came in to meet us and saw the view, he said he was going to get us moved to a room with a better view and the next day around noon we were moved and the view was gorgeous... We had been to Punta Cana before but this resort was really top of the line... It felt so luxurious, JT was amazing and so accommodating, and it always smelled great everywhere we went... There are so many pools to choose from and the beach was great... The water was not crystal clear but it was calm, warm, and the sand was extremely soft...

...The entire staff treated us with genuine kindness the entire stay, and are very attentive to everything you need. Our butler Miguel was phenomenal and was always there when we needed something... The food, the hotel grounds and the atmosphere are Exceptional... Unfortunately Hurricane Fiona came through but the hotel staff worked tirelessly to make sure we were all safe, and served us Breakfast, Lunch and Dinner directly to our room... There was also a full buffet Breakfast, Lunch and Dinner in the Castle... This is easily one of the best hotels we have stayed at, and will come back in a heartbeat...

Only 20 mins drive from airport. The hotel is luxurious and with extremely attentive and friendly staff... All inclusive and you don’t have to wear the dreaded wristband!... A choice of many restaurants including the absolutely excellent everyday Buffett ( Breakfast Lunch Dinner) on a terrace overlooking the pool and ocean,; but also French fine dining ( need to book on arrival) Marlin fish restaurant on the beach or the American steak house (also require booking)... The rooms were highly luxurious with super king beds , a jacuzzi bath on the balcony and separate walk in wardrobe and spacious ensuite with shower... Beautiful view over the ocean and you are lulled to sleep by the sound of the waves if you sleep with the windows open which I tend to do!... Entertainment each evening was very good quality and we enjoyed Circe de soleil, Michael Jackson tribute, beach disco with fireworks, traditional SA Latin dancing and karaoke... All by in-house highly talented artists.During the day we lazed on the small beautifully clean beach or by one of three pools...