We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Boulevard Zona Hotelera, Cap Cana, Punta Cana 23002 Dominican Republic
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
2 people have started booking this hotel
Hotel direct offer!Book Direct for the Lowest Rates
Expedia.com
$578
View deal
Free cancellation until 01/29/22
Booking.com
$552
View deal
Traveluro
$402
View deal
Priceline$578
Hotels.com$578
Trip.com$692
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (12530)
360
Panoramas (21)
Videos (3)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
Learn more
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sanctuary Cap Cana
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 10 hotels in Cap Cana
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana.
Read more
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Airport transportation
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
13Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
8386Reviews1725Q+A100Room tips
Traveler rating
  • 6,446
  • 1,226
  • 421
  • 167
  • 131
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
NatalieJ1360 wrote a review Today
1 contribution
We just returned home from a 4-day stay at the Sanctuary Cap Cana resort and based on our experience we would not recommend a visit here. The resort is very beautiful but there is defiantly some improvement needed in other areas to make this a place worth returning. From the moment we arrived the front desk team seemed super unorganized. It took almost 40 mins to complete our check-in process and there was only a few people who arrived at the same time. Once we finally got checked in we where told that the only 2 restaurants that were open would be closing 20 mins later and nothing would reopen for another 2 hrs. We had been traveling most of the day and were hungry so we had to drop our bags and run to get a table. Our friends arrived just a few mins behind us and were refused service so they had to sit with us while we ate. (We did share some of our meal with them but that is not the point). We paid extra for the upgraded luxury junior suites with ocean view and asked for castle side because we had seen some review that this area tends to be a little more quiet. This really did not help. We experienced loud music being played by the resort every night until 11 or 12pm. We were really looking for a relaxing experience and this was not it. The food is edible and the restaurants onsite are not bad however the drinks are all super watered down. If you are interested in having some alcohol in your drinks this is not the place for you. We are in our early 40's and not party people but ended up actually buying some rum and a bottle of gin to add to our drinks. When it comes to covid I appreciated that all the staff were masks but they definitely were not helpful when it came to scheduling our tests before leaving. I was asked to sit in the lobby for 25 mins while 3 girls all sitting at 1 desk shared 1 laptop. I was then approached by the same girl asking what I needed. We showed up for our appointment to get our covid test and it was crazy. The girl doing the test literally stuck the swab into your nose for 2 seconds, put it in the solution for 1 sec and poured it on the test stripe. We have taking enough tests to know that there is no way that is going to produce an accurate result. I guess this is how they guarantee they will not be out the money if you pay the extra $50/person for the covid insurance they offer you at check-in.
Read more
Date of stay: January 2022
Rooms
Service
Sleep Quality
Room Tip: No where near the pool area!
See more room tips
Helpful
Share
catmom49 wrote a review Feb 2020
North Royalton, Ohio5 contributions10 helpful votes
Hotel's Favorite
This resort was amazing. The entertainment team was excellent! The rooms are large and the view from our room was breathtaking. This is our second trip here and it was just as good if not better than the first. The drinks were good and the service was great! Can't wait to come back!
Read more
Date of stay: February 2020Trip type: Traveled as a couple
10 Helpful votes
Helpful
Share
Response from SanctuaryByPlaya, Director de Relaciones Públicas at Sanctuary Cap Cana
Responded Feb 10, 2020
Dear catmom49, Taiguey! Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Regards,
Read more
Alex wrote a review Today
Chicago, Illinois1 contribution
+1
The entertainment team made this trip 10x more fun, shout-out to Dj Blaky, Fido, Sexy Belly, Juan, Pinky, Black Diamond, Wakey Wakey, and Capuchino for making this the best vacation yet. They made us feel valued and always made a point to say hello to us and even call us by our names. Amazing service from everyone not one complaint. DJ Blaky was outstanding, he was always coming up to us and talking with us and giving good information on what we could do while here.
Read more
Date of stay: January 2022Trip type: Traveled as a couple
Helpful
Share
Joanna Palermo wrote a review Today
1 contribution
Beautiful Resort, excellent service. We stayed in The Castle and Juan Lugo was our “butler”. He was incredible. Anything we needed he made happen. Food is very good, grounds and room are immaculate. They take Covid very seriously, but not restrictive. All the staff is amazing! So much fun and so helpful! Special thank you to: Fido, Sexy Belly, Juan, Pinky, Black Diamond, DJ Frank, Capuchino & Gucci . They made our trip so memorable.
Read more
Date of stay: January 2022Trip type: Traveled as a couple
Helpful
Share
Bonnie B wrote a review Today
Brooklyn, New York1 contribution
We had a wonderful and relaxing stay at Sanctuary Cap Cana the week of January 4th. The resort is beautiful and well kept. And the staff is amazing. Special shout-outs to our butler Narciso Green, who was not the hovering type, yet always just a text away, server Omar, who was always at the ready to refill my Rose, and at the pool: Kayla, Gasolina and Happy Boy who made sure we had the perfect place to sit! The food was good (but I am a biased New Yorker LOL), my favorite places being Sushi Town and Blue Marlin. Can't wait to return!
Read more
Date of stay: January 2022
Helpful
Share
Previous
123456
PRICE RANGE
$300 - $550 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary cap cana hotel punta cana, sanctuary cap cana resort
FORMERLY KNOWN AS
Sanctuary Cap Cana By AlSol
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
324
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sanctuary Cap Cana
Which popular attractions are close to Sanctuary Cap Cana?
Nearby attractions include Juanillo Beach (0.5 miles) and Beers of the World (0.00 miles).
What are some of the property amenities at Sanctuary Cap Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Cap Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sanctuary Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sanctuary Cap Cana?
Conveniently located restaurants include Blue Marlin, The Steakhouse, and Sanctuary Town Cap Cana.
Are there opportunities to exercise at Sanctuary Cap Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sanctuary Cap Cana have airport transportation?
Yes, Sanctuary Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary Cap Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Cap Cana?
The staff speaks multiple languages, including English and Spanish.