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    BlueSense Sierra Madrid

    Calle Guerrero 5 | Mataelpino, 28492 Mataelpino, Spain
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    12/3/2017 12/4/2017
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    $96
    $64
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    $65
    Traveler (180)
    Room & Suite (43)
    Dining (19)
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    Overview
    • Excellent10%
    • Very good18%
    • Average22%
    • Poor16%
    • Terrible34%
    Jan 25, 2017
    “In a word, disappointing”
    Jan 5, 2017
    “Hotel Check for German Customers”
    Free Internet
    Free Parking
    Breakfast included
    Indoor pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Concierge
    Pets Allowed
    Spa
    Wheelchair access
    Business Center
    3.0 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (455)
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    1 - 5 of 6 reviews

    Reviewed January 25, 2017

    The first clue to the service levels at this hotel should have been that it took several days of calling in order to even make a booking because calls went unanswered and there was no voicemail option to leave a message. The second clue should...More

    1  Thank jhop2017
    Response from Director_BSSM, Director General at BlueSense Sierra MadridResponded January 29, 2017

    We wanted to thank you for your feedback. While we wish, you had a better experience, it will help us to learn and to improve in services. We work hard to deliver an exceptional guest experience, and it's apparent in this case, we fell short....More

    Reviewed January 5, 2017 via mobile

    Nice rooms, bad breakfast (coffee, juice are a real horror, boiled eggs were cold, lunch and dinner ok, good variations at spa, but unfortunately a bit dirty Spa with lots of mold. Massage was worth the price. Service was ok but overcharged. I would pay...More

    1  Thank Oliver H
    Response from Director_BSSM, General Manager at BlueSense Sierra MadridResponded January 6, 2017

    Many thanks for your comments on TripAdvisor. From the direction of the hotel we will take into account your evaluations on the quality of the breakfast and we will try to improve the quality of the breakfast. Best regards

    Reviewed November 19, 2016

    I visited Bluesense with my parents and sister. The program consisted in a massage, spa, and dinner. The price was not excessive, but yet it was too much for what we got. According to our opinion the massage was “average” in general (not very strong,...More

    1  Thank Alex L
    Reviewed July 15, 2015

    My stay in the BlueSense was a disappointment. The hotel recently changed owners and according to my friends in the local area has had several complaints made about quality of service. The owners clearly pay little attention to the day-to-day running of their hotel -...More

    2  Thank McChazza
    Response from MabelRo R, Subdirectora at BlueSense Sierra MadridResponded July 16, 2015

    First, I wanted to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case,...More

    Reviewed September 29, 2014

    We spend a weekend here on a bull board basis. Meals were quite good, specially if you fancy veggie food, although meat was also available. Also, if you are into spas, you will enjoy this place. Staff was very helpful and friendly, and this is...More

    1  Thank Jesus M
    Eurostars Plaza Acueducto
    754 reviews
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    Hotel Arcipreste de Hita
    119 reviews
    #4 of 5 hotels in Navacerrada
    3.4 mi
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Center with Internet Access
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Breakfast Available
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Indoor pool
    Details
    • Price range
    • $65 - $173 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 43
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Hotels.com, Booking.com, Expedia, Travelocity, Agoda, Otel, Cancelon, Hotwire, TripOnline SA, Orbitz and Cheap Tickets so you can book your BlueSense Sierra Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Community of Madrid >
    • Mataelpino
    • Also Known As
    • BlueSense Sierra Madrid Spain/Mataelpino
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    Traveler (180)
    Room & Suite (43)
    Dining (19)
    Pool & Beach (2)
    Hotel & Grounds (154)
    Bathroom (9)
    Family and Play Areas (9)
    Business Center & Event Rooms (4)
    Nearby
    Sponsored by:
    Hotel Arcipreste de Hita
    119 reviews
    3.42 miles away
     
    Hotel Rural Spa&Wellness Hacienda Los Robles
    127 reviews
    3.48 miles away
     
    Nearby Restaurants
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    Nearby Attractions
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    Castillo de los Mendoza (Castillo nuevo de Manzanares El Real)
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    El Bar de Carlones
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    Questions & Answers
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    Room Tips
    "Make sure you get a mountain view if possible, not on the ground floor."
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    "Choose one where you can adjust the heat, so mage first floor to open the windows..."
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