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Carretera Uayamon-China-Edzna Km 20, Uayamon 24530 Mexico
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (553)
Room & Suite (92)
Dining (59)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hacienda Uayamon
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 in Uayamon
Location
4.5
Cleanliness
4.5
Service
4.6
Value
4.1
Since the time it was built at the end of the 16th century, Hacienda Uayamon has been one of the key residences in the region. Today, Hacienda Uayamon, a Luxury Collection Hotel, Uayamon has 200 hectares of land located just a 20 minute drive from the airport of the city of Uayamon, Mexico and it is a perfect starting off point to visit the Edzna, Balamku, Calakmul archaeological sites and the famous Puerta de Tierra. Our hotel in Uayamon has twelve separate villas spread along the serene paths. All of them are decorated in an elegant style, and have a private terrace and a garden. The place is enclosed in a natural setting with a high level of energy where you can totally surrender to the experience of baths and energetic spa treatments for complete relaxation. ***Please consider that due to location, the internet is not guaranteed 24/7.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Bicycle rental
Babysitting
Airport transportation
Meeting rooms
Spa
Wifi
Paid wifi
Breakfast available
Car hire
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Self-serve laundry
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Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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Location

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Carretera Uayamon-China-Edzna Km 20, Uayamon 24530 Mexico
Name/address in local language
Getting there
Campeche Intl Airport14 miSee all flights
Rejon Airport102 miSee all flights
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347Reviews12Q+A26Room tips
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Laura F wrote a review Yesterday
6 contributions
Hacienda Uayamon is so beautiful. We were there for the weekend and love every minute of it. We got to enjoy nature in a peaceful environment. Service was fabulous! Only recommendation is to add more dishes to the menu. Coconut ice cream was delicious!
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Date of stay: May 2022Trip type: Traveled
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MCGlobal wrote a review Feb 2022
London, United Kingdom13 contributions18 helpful votes
Listed as a luxury collection hotel at $250 per night there is nothing luxury and nothing Marriott about this property. It is basic, rustic, unpainted, electric sockets hanging off walls and they have no idea how to cook a hamburger. The redeeming factor is the jungle and nature but I pad for a luxury hotel - not a luxury jungle. The staff are fine - the property is overpriced, overstated and a complete con. No USB charges in rooms and no telephone network coverage.
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Date of stay: February 2022
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Room Tip: Choose a different hotel
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Response from Alessia Verduchi, Other at Hacienda Uayamon
Responded Feb 28, 2022
Dear MCGlobal : Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for not meeting your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from happening in the future. I hope you decide to stay with us again when your travels bring you back to the area. Sincerely, ALESSIA VERDUCHI Mrs. CPELC alessia.verduchi@luxurycollection.com
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ScarcroftLS14 wrote a review Feb 2022
Leeds, United Kingdom103 contributions24 helpful votes
Not what it says on the tin..... whilst we had a pleasant stay here, it wasnt what we were expecting. Plus points; * Interesting and unique step back in time with fascinating 'ruins' of the original hacienda * Quaint and spacious individual stand alone rooms * Lovely deep plunge pool bath * Personal day bed outside * Lovely little frog friend living in the shower * Stylish pool (but limited sun) Negative points * lackadaisical attitude of the staff at dinner and breakfast * Dinner, whilst OK, was completely underwhelming - was expecting some gastronic finesse, but was totally lacking * Breakfast was different on both mornings - fruit included one day, but not the other We booked because of previous reviews about being shown around and told about the history of the place. We got none of this. This is a Bonvoy luxury collection hotel. It seems the expected standards haven't been explained to the staff. We left feeling we'd only scratched the surface of what was potentially there, but wasn't really offered to us. Disappointed because we were expecting more. We booked this as some RnR time during a hectic tour of the Yucutan peninsular, thinking we would spend some quality pool and spa time here. Didnt seem particularly inviting. As an aside, we stayed here in order to access Campeche. Its an easy 15 minutes to get there.
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Date of stay: February 2022Trip type: Traveled
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Response from Alessia Verduchi, Other at Hacienda Uayamon
Responded Feb 5, 2022
Dear ScarcroftLS14 , on behalf of our associates, we appreciate your stay and comments at Hacienda Uayamon, a Luxury Collection Hotel. Delivering the highest levels of hospitality is our priority, which is why I am sorry that your stay did not meet expectations. We are sharing your observations with our operational team in a position to ensure that the inconsistencies found are not repeated. Again, thank you for taking the time to complete the quality survey and we appreciate your choice of stay during these unusual times. Sincerely, Alessia Verduchi Resident Manager alessia.verduchi@luxurycollection.com
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Marta Z wrote a review Jun 2021
16 contributions
+1
If you want a typical luxury hotel experience, go somewhere else. If you want to experience something extraordinary - this is a place to stay. The rooms are located in staff apartments, not in the main building, so to go to the pool or restaurant, you need to walk through the jungle. The ruins and grounds are great to explore. There are many insects around (and sadly also in) the pool, but there are also flocks of bright yellow butterflies flying. Menu is limited, food was OK, not great, prices affordable. We arrived there early, even before noon, were prepared to wait, but we got the room immediately. We stayed for one night and loved it.
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Date of stay: May 2021
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larszeth wrote a review Apr 2021
5 contributions6 helpful votes
In appearance this is a luxury hotel but it's full of details that doesn't match. First, the premises need a lot of maintenance. And I mean a lot! Since the hotel is inside an old "Hacienda" and it is inside a natural reserve, the place is full is insects. Is you are arachnophobic, this is not a place for you... Rooms are not well fumigated so expect to find many spiders. I had to ask front desk to provide me a RAID to keep the room clean. Rooms also need a lot of maintenance... Bathroom furnitures are old and notoriously damaged. Shower faucet has pressure problems and hot/cold water constantly changes, so expect to have a very hot water stream followed by a very cold water one during all your shower. Food is good, and people are kind but is not enough to consider this place a Luxury Hotel. Other thing to consider is that notwithstanding under Mexican law all prices should be published taxes included, the place doesn't do it, so expect an additional 16% over the final prices. An extra 5% of service is charged (they say is for tips, so don't feel bad for not tipping with every service, they will charge you extra anyways). Bring medicine supplies, the place is not far from the city but there is no pharmacy in the near and there is no cellphone signal, just WiFi provided by the hotel. If you are insect bites allergic bring anthistaminics. Lots of sun block as well.
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Date of stay: April 2021Trip type: Traveled
1 Helpful vote
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Response from Enrique Solari, General Manager at Hacienda Uayamon
Responded Apr 28, 2021
Dear larszeth, thank you for your feedback and observations. We will ensure to share it with our team and prevent any inconsistency in the future. Thank you for taking the time to provide your observsations.
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Melina995 wrote a review Apr 2021
San Diego, California43 contributions9 helpful votes
Pretty sad , we arrived at 1:30 and asked at the reception if we could get a tour of the hacienda and the receptionists said yes of course. You should first have your Lunch and then we will happily give you a tour. At 3:00pm after lunch I asked if we could now take the tour and the mangers at reception said o I am sorry no tours after 3:00pm🤣🤣🤣. Sadly this property is amazing it is super beautiful but the staff at this high end boutique hotel are extremely incompetent. Great place to stay if you don’t mind bad service 🙃 with an expensive price tag !!!
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Date of stay: April 2021Trip type: Traveled
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Immortalis wrote a review Nov 2020
Mannheim, Germany169 contributions50 helpful votes
A friend and I stayed at this property for three nights in November this year. It is certainly a gorgeous property - it is an old hacienda from the 1700s that was now turned into a beautiful boutique hotel. In doing so, they did not over-renovate, but kept the partial decay for instanced at the gorgeous pool in an old factory hall or the chapel where you can hold weddings today. This really adds to the awesome character! Rooms as well were gorgeous with all amenities you expect from a hotel in this range. Especially the bathroom was a highlight - extremely stylish with a huge bathtub. And to complement the interior, they have a huge roofed relaxation area outside. Staff was generally very friendly and eager to help. So why only 4/5? Well, I guess there were various points that somewhat dampened the otherwise awesome impression: - service at the restaurant was rather hit and miss. While one (the most senior) waiter was awesome, i.e. friendly, professional and a real people-person, the other one seemed very introvert and somewhat lacking training (just putting a tablet with our plates on the table so we could serve ourselves instead of putting the plates on our spots, no chatting at all) - English skills were generally very poor with the client-facing staff (with one or two exceptions) - from hotels in this range, I would expect more - we ordered room service one day and everything was delivered in plastic boxes instead of real plates - also not worthy for such a hotel. Probably they‘ll use Corona as an excuse... - Mixed drinks were a disgrace. Please get a professional to at least draw up some recipes that the staff can then implement. Also, I would have liked a range of more higher-end spirits for sipping - house keeping is only on demand (a Corona measure). So far that‘s okay, but you really had to chase them to actually do it - status recognition is rather poor. I‘m a Marriott Ambassador and they didn‘t even talk about potential upgrades or the choice of points, etc. They also did not credit the welcome points, so I guess I will have to chase them now... - quality of the food was so-so - sometimes great, sometimes just mediocre at best Since the rate we paid was more than okay (around 150USD++), I guess some of theses shortcomings are acceptable. So I‘d probably give it another shot after Corona!
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Date of stay: November 2020Trip type: Traveled
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David H wrote a review Feb 2020
Montpelier, Vermont121 contributions35 helpful votes
+1
Brought to you in part by the Rainforest Alliance and the Marriot chain… The purpose behind restoring the Hacienda, which was built in the 1700s was noble: “to create new opportunities for our local communities while contributing to the balance between the environment, cultural values, social welfare, and sustainable economic development.” When I arrived at the Hacienda, I felt transported back in time to Gabriel García Marquez and his One Hundred Years of Solitude. Originally, the hacienda raised cattle, then switched to corn, cane, natural dye, and agave—from which hennekin was made, for ropes and for hats. If you are fortunate to visit, you will find charming small houses where you can stay overnight. They have tall ceilings, fans and air conditioning when summer heat arrives. They also have warm showers and deep tubs. The wait staff are quite receptive and respectful—both at the Reception area and at the restaurant in the Hacienda. Treat yourself to breakfast at the hacienda while the birds awaken and the sun pours through the fronds. If you get as far as Campeche, you should call a taxi or van to the Hacienda. Be sure to bring currency if you need it…or rely upon credit card. If you wish to go to Edzna, they can phone a cab to take you there and then either bring you back to the Hacienda or to Campeche. For that you will need pesos. Truly, an uncommon experience
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Date of stay: January 2020
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Room Tip: There are boardwalks and other walks available on the site.
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Response from HaciendaUayamon, Resident Manager at Hacienda Uayamon
Responded Feb 6, 2020
Appreciable djhart2015 : We hope you're doing very well. Thank you for taking the time to share your experience at Hacienda Uayamón!. We are delighted that you enjoyed your stay with us, it is really the best reward we can receive for the work we do every day with passion and great commitment. We invite you to visit TheHaciendas.com to learn more about the rest of our farms in the hope of visiting us again soon. Thank you very much and wish you a great day. Cordially Alessia Verduchi Resident Manager alessia,verduchi@theluxurycollectionhotels.com
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lisaandbobby wrote a review May 2019
London, United Kingdom47 contributions9 helpful votes
I booked this hotel 10 months ago after researching our road trip around the Yucatan. The Hacienda looked fabulous on the Marriott website and we thought perfect for an upscale couple of days R and R especially as it also had a spa. The property is gorgeous very beautiful and true to the photos on the website. However there are problems with this hotel that need to be addressed quickly. when we arrived we were delighted to be offered an upgrade to a suite due to Marriott Gold status. ,but told we would have to wait 40 minutes to prepare the room, no problem so we went to the pool for a swim and drink. The pool although architectualy beautiful was filthy. there was no filtration jets on at all and the water was soupy. There was a scummy film of sun tan lotion on the top of the water. this pool had not been cleaned recently as far as we could tell. We decided not to swim. Also there was no service at all by the pool and i had to go a find a member of staff to order drinks. I found 6 waiters chatting at the front of the hotel and not one made a move towards me to ask if they could help.Not the best first impressions. The manager Jennifer, who was very pleasant walked us to our rooms and on the way offered to show us the spa. She opened the door of an extremely hot and musty room that I wouldn't sit in let alone have a treatment in.On the way out she picked up a huge black dead moth from the floor , there were more live in the room. we arrived at our suite and it looked really lovely. due to the remoteness of this hotel we decide to eat dinner in the restaurant that night and proceeded to get ready. I then heard a scream from our bathroom when my partner was taking a shower. There was a huge tarantula in the corner.I rang reception no answer , I rang the emergency button no answer . my partner then ran to reception and asked for it to be removed. i appreciate that this hotel is in the jungle but I also expect the rooms to be checked throughly this creature had not just crawled in there! when we arrived for dinner there was one waiter whose english was very poor and couldn't explain any dish on the menu. the food was bad and smelled of cooking fat. the hotel staff are very poorly trained . we cancelled our second night because we couldn't bear to be there. we received an apology from the general manager Alissa and a reduction in the room rate. this is a very disappointing hotel that needs better staff and attention to detail . It could be stunning but I would not recommend it until Marriott sort out these problems.
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Date of stay: April 2019
Value
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Trip type: Traveled
2 Helpful votes
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Response from HaciendaUayamon, Resident Manager at Hacienda Uayamon
Responded May 12, 2019
Dear lisaandbobby : Thank you for taking the time to share your valuable comments. My name is ALESSIA VERDUCHI and I am the resident manager at the Hacienda Uayamon, a luxury collection hotel, I apologize to you again for the inconveniences found during your recent stay and by not meeting your expectations. The experience you describe is not characteristic of the level of service our guests deserve and which we are used to giving. I would love to have the opportunity to serve you again in the future in our beautiful hacienda and restore your confidence in the Hacienda Uayamon, a Luxury collection hotel, Uayamon. Sincerely, ALESSIA VERDUCHI alessia.verduchi@luxurycollection.com
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nickcambridge wrote a review Mar 2019
Cambridge428 contributions196 helpful votes
The site, an old Hennequen estate, is simply amazing. Set in ‘jungle’ (with interesting wild life including the now endangered agouti) and wonderful trees (many with botanical labels) is stunning as are the (from the outside) the decaying ruins. Beautiful rooms with ceilings so high that you can hardly see them! The swimming pool set in a ruined building is stunning. The downside is that while all the staff are charming the service is really quite poor. You could be by the pool all afternoon but no one comes to see if you want a drink (and there is no bell to ring). In the evening there is no veranda on which to sit and sip you margarita. Once you plate has been served in the restaurant the staff seem to evaporate; and the menu is virtually the same as its sister Hacienda Santa Rosa and not very exciting (as opposed to the excellent breakfast). Location (it is isolated) is convenient for several Mayan sites and the lagoons and beach at Celestún and delightful Campeche if you have a car (20-45 mins drive). My impression is that their main business is weddings and that the hotel is playing second, but still a wonderful place to spend 2-3 days.
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Date of stay: February 2019Trip type: Traveled
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Response from HaciendaUayamon, Gerente Residente at Hacienda Uayamon
Responded Mar 21, 2019
Dear dontcontact , Thank you very much for publishing this review. We are pleased to know that he really lived a good experience of the Treasury, all the details mentioned in his review are taken into account and have been shared with the different areas as a feedback, for us this information helps us a lot to transmit to our associates the impiortance of service . We appreciate taking the time to let others know your impressions of this Hacienda. Best regards Alessia Verduchi Acuña Resident Manager Hacienda Uayamon
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PRICE RANGE
$214 - $245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda uayamon campeche, hacienda uayamon hotel campeche
LOCATION
MexicoYucatan PeninsulaCampecheUayamon
NUMBER OF ROOMS
12
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Frequently Asked Questions about Hacienda Uayamon
What are some of the property amenities at Hacienda Uayamon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hacienda Uayamon?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Are there opportunities to exercise at Hacienda Uayamon?
Yes, guests have access to a pool during their stay.
Does Hacienda Uayamon have airport transportation?
Yes, Hacienda Uayamon offers airport transportation for guests. We recommend calling ahead to confirm details.