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Carretera Uayamon-China-Edzna KM 20, Uayamon 24530 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (542)
Room & Suite (79)
Dining (57)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hacienda Uayamon
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 Specialty lodging in Uayamon
Location
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Value
Travelers' Choice
Since the time it was built at the end of the 16th century, Hacienda Uayamon has been one of the key residences in the region. Today, Hacienda Uayamon, a Luxury Collection Hotel, Uayamon has 200 hectares of land located just a 20 minute drive from the airport of the city of Uayamon, Mexico and it is a perfect starting off point to visit the Edzna, Balamku, Calakmul archaeological sites and the famous Puerta de Tierra. Our hotel in Uayamon has twelve separate villas spread along the serene paths. All of them are decorated in an elegant style, and have a private terrace and a garden. The place is enclosed in a natural setting with a high level of energy where you can totally surrender to the experience of baths and energetic spa treatments for complete relaxation. ***Please consider that due to location, the internet is not guaranteed 24/7.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Bicycle rental
Babysitting
Airport transportation
Meeting rooms
Spa
Wifi
Paid wifi
Breakfast available
Car hire
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Self-serve laundry
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Room service
Flatscreen TV
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Non-smoking rooms
Suites
Family rooms
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Carretera Uayamon-China-Edzna KM 20, Uayamon 24530 Mexico
Name/address in local language
Getting there
Rejon Airport102 miSee all flights
Campeche Intl Airport14 miSee all flights
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339Reviews12Q+A25Room tips
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Popular mentions
larszeth wrote a review Apr 2021
5 contributions1 helpful vote
In appearance this is a luxury hotel but it's full of details that doesn't match. First, the premises need a lot of maintenance. And I mean a lot! Since the hotel is inside an old "Hacienda" and it is inside a natural reserve, the place is full is insects. Is you are arachnophobic, this is not a place for you... Rooms are not well fumigated so expect to find many spiders. I had to ask front desk to provide me a RAID to keep the room clean. Rooms also need a lot of maintenance... Bathroom furnitures are old and notoriously damaged. Shower faucet has pressure problems and hot/cold water constantly changes, so expect to have a very hot water stream followed by a very cold water one during all your shower. Food is good, and people are kind but is not enough to consider this place a Luxury Hotel. Other thing to consider is that notwithstanding under Mexican law all prices should be published taxes included, the place doesn't do it, so expect an additional 16% over the final prices. An extra 5% of service is charged (they say is for tips, so don't feel bad for not tipping with every service, they will charge you extra anyways). Bring medicine supplies, the place is not far from the city but there is no pharmacy in the near and there is no cellphone signal, just WiFi provided by the hotel. If you are insect bites allergic bring anthistaminics. Lots of sun block as well.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Enrique Solari, General Manager at Hacienda Uayamon
Responded Apr 28, 2021
Dear larszeth, thank you for your feedback and observations. We will ensure to share it with our team and prevent any inconsistency in the future. Thank you for taking the time to provide your observsations.
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Melina995 wrote a review Apr 2021
San Diego, California37 contributions7 helpful votes
Pretty sad , we arrived at 1:30 and asked at the reception if we could get a tour of the hacienda and the receptionists said yes of course. You should first have your Lunch and then we will happily give you a tour. At 3:00pm after lunch I asked if we could now take the tour and the mangers at reception said o I am sorry no tours after 3:00pm🤣🤣🤣. Sadly this property is amazing it is super beautiful but the staff at this high end boutique hotel are extremely incompetent. Great place to stay if you don’t mind bad service 🙃 with an expensive price tag !!!
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Date of stay: April 2021Trip type: Traveled as a couple
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Immortalis wrote a review Nov 2020
Mannheim, Germany164 contributions51 helpful votes
A friend and I stayed at this property for three nights in November this year. It is certainly a gorgeous property - it is an old hacienda from the 1700s that was now turned into a beautiful boutique hotel. In doing so, they did not over-renovate, but kept the partial decay for instanced at the gorgeous pool in an old factory hall or the chapel where you can hold weddings today. This really adds to the awesome character! Rooms as well were gorgeous with all amenities you expect from a hotel in this range. Especially the bathroom was a highlight - extremely stylish with a huge bathtub. And to complement the interior, they have a huge roofed relaxation area outside. Staff was generally very friendly and eager to help. So why only 4/5? Well, I guess there were various points that somewhat dampened the otherwise awesome impression: - service at the restaurant was rather hit and miss. While one (the most senior) waiter was awesome, i.e. friendly, professional and a real people-person, the other one seemed very introvert and somewhat lacking training (just putting a tablet with our plates on the table so we could serve ourselves instead of putting the plates on our spots, no chatting at all) - English skills were generally very poor with the client-facing staff (with one or two exceptions) - from hotels in this range, I would expect more - we ordered room service one day and everything was delivered in plastic boxes instead of real plates - also not worthy for such a hotel. Probably they‘ll use Corona as an excuse... - Mixed drinks were a disgrace. Please get a professional to at least draw up some recipes that the staff can then implement. Also, I would have liked a range of more higher-end spirits for sipping - house keeping is only on demand (a Corona measure). So far that‘s okay, but you really had to chase them to actually do it - status recognition is rather poor. I‘m a Marriott Ambassador and they didn‘t even talk about potential upgrades or the choice of points, etc. They also did not credit the welcome points, so I guess I will have to chase them now... - quality of the food was so-so - sometimes great, sometimes just mediocre at best Since the rate we paid was more than okay (around 150USD++), I guess some of theses shortcomings are acceptable. So I‘d probably give it another shot after Corona!
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Date of stay: November 2020Trip type: Traveled with friends
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djhart2015 wrote a review Feb 2020
Montpelier, Vermont120 contributions35 helpful votes
+1
Brought to you in part by the Rainforest Alliance and the Marriot chain… The purpose behind restoring the Hacienda, which was built in the 1700s was noble: “to create new opportunities for our local communities while contributing to the balance between the environment, cultural values, social welfare, and sustainable economic development.” When I arrived at the Hacienda, I felt transported back in time to Gabriel García Marquez and his One Hundred Years of Solitude. Originally, the hacienda raised cattle, then switched to corn, cane, natural dye, and agave—from which hennekin was made, for ropes and for hats. If you are fortunate to visit, you will find charming small houses where you can stay overnight. They have tall ceilings, fans and air conditioning when summer heat arrives. They also have warm showers and deep tubs. The wait staff are quite receptive and respectful—both at the Reception area and at the restaurant in the Hacienda. Treat yourself to breakfast at the hacienda while the birds awaken and the sun pours through the fronds. If you get as far as Campeche, you should call a taxi or van to the Hacienda. Be sure to bring currency if you need it…or rely upon credit card. If you wish to go to Edzna, they can phone a cab to take you there and then either bring you back to the Hacienda or to Campeche. For that you will need pesos. Truly, an uncommon experience
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Date of stay: January 2020
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Room Tip: There are boardwalks and other walks available on the site.
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1 Helpful vote
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Response from HaciendaUayamon, Resident Manager at Hacienda Uayamon
Responded Feb 6, 2020
Appreciable djhart2015 : We hope you're doing very well. Thank you for taking the time to share your experience at Hacienda Uayamón!. We are delighted that you enjoyed your stay with us, it is really the best reward we can receive for the work we do every day with passion and great commitment. We invite you to visit TheHaciendas.com to learn more about the rest of our farms in the hope of visiting us again soon. Thank you very much and wish you a great day. Cordially Alessia Verduchi Resident Manager alessia,verduchi@theluxurycollectionhotels.com
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lisaandbobby wrote a review May 2019
London, United Kingdom46 contributions9 helpful votes
I booked this hotel 10 months ago after researching our road trip around the Yucatan. The Hacienda looked fabulous on the Marriott website and we thought perfect for an upscale couple of days R and R especially as it also had a spa. The property is gorgeous very beautiful and true to the photos on the website. However there are problems with this hotel that need to be addressed quickly. when we arrived we were delighted to be offered an upgrade to a suite due to Marriott Gold status. ,but told we would have to wait 40 minutes to prepare the room, no problem so we went to the pool for a swim and drink. The pool although architectualy beautiful was filthy. there was no filtration jets on at all and the water was soupy. There was a scummy film of sun tan lotion on the top of the water. this pool had not been cleaned recently as far as we could tell. We decided not to swim. Also there was no service at all by the pool and i had to go a find a member of staff to order drinks. I found 6 waiters chatting at the front of the hotel and not one made a move towards me to ask if they could help.Not the best first impressions. The manager Jennifer, who was very pleasant walked us to our rooms and on the way offered to show us the spa. She opened the door of an extremely hot and musty room that I wouldn't sit in let alone have a treatment in.On the way out she picked up a huge black dead moth from the floor , there were more live in the room. we arrived at our suite and it looked really lovely. due to the remoteness of this hotel we decide to eat dinner in the restaurant that night and proceeded to get ready. I then heard a scream from our bathroom when my partner was taking a shower. There was a huge tarantula in the corner.I rang reception no answer , I rang the emergency button no answer . my partner then ran to reception and asked for it to be removed. i appreciate that this hotel is in the jungle but I also expect the rooms to be checked throughly this creature had not just crawled in there! when we arrived for dinner there was one waiter whose english was very poor and couldn't explain any dish on the menu. the food was bad and smelled of cooking fat. the hotel staff are very poorly trained . we cancelled our second night because we couldn't bear to be there. we received an apology from the general manager Alissa and a reduction in the room rate. this is a very disappointing hotel that needs better staff and attention to detail . It could be stunning but I would not recommend it until Marriott sort out these problems.
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Date of stay: April 2019
Value
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Trip type: Traveled as a couple
2 Helpful votes
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Response from HaciendaUayamon, Resident Manager at Hacienda Uayamon
Responded May 12, 2019
Dear lisaandbobby : Thank you for taking the time to share your valuable comments. My name is ALESSIA VERDUCHI and I am the resident manager at the Hacienda Uayamon, a luxury collection hotel, I apologize to you again for the inconveniences found during your recent stay and by not meeting your expectations. The experience you describe is not characteristic of the level of service our guests deserve and which we are used to giving. I would love to have the opportunity to serve you again in the future in our beautiful hacienda and restore your confidence in the Hacienda Uayamon, a Luxury collection hotel, Uayamon. Sincerely, ALESSIA VERDUCHI alessia.verduchi@luxurycollection.com
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PRICE RANGE
$212 - $368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda uayamon campeche, hacienda uayamon hotel campeche
LOCATION
MexicoYucatan PeninsulaCampecheUayamon
NUMBER OF ROOMS
12
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Frequently Asked Questions about Hacienda Uayamon
What are some of the property amenities at Hacienda Uayamon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hacienda Uayamon?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Are there opportunities to exercise at Hacienda Uayamon?
Yes, guests have access to a pool during their stay.
Does Hacienda Uayamon have an airport shuttle?
Yes, Hacienda Uayamon offers an airport shuttle for guests. We recommend calling ahead to confirm details.