We visited twice for lunch in the same week, going back because our first visit had been so good. Unfortunately the food on our second visit wasn't as good as the first. On both occasions the service was excellent. The team are a credit to their profession. So very good that I can't offer enough praise. And when we commented on the food on our second visit everything possible was done to put it right. Maybe the chef was just having a bad day?
We stayed 4 nights here in the sleepy village of Aldermaston. The hotel was lovely. Very clean with quirky old coach house memorabilia. You could see how it had been used as such back in the day! The staff.... well what can I say??? They were so nice. Natalia was such a busy bee who never stopped, the lovely Rebecca (not Becks!) Was just charming and Henry kept us laughing and smiling all through our stay 😀. The rooms and terrace were beautiful and the food to die for. I would highly recommend a stay here 😍
We came for 3 nights and were impressed by the Covid- awareness. Everywhere cleaned & plenty of space but still friendly and relaxing. Room was quirky and comfortable. Had a meal for 7 of us ( just 2 households) in the garden and it was great . Playground just through the gate for the children, good food & wine. Thanks to all the staff for working hard to make it work. We’ll be back!
Be aware No employees on site after 9pm (no way to check in) 3 floors of stairs (narrow and low ceiling) no elevator. Cute comfy clean very small rooms. We lost power for 7hrs at night no assistance, no flashlights, no water. One employee to handle front desk, bar, restaurant this extremely poor service. Had 2 guys finally at dinner both were overwhelmed but very nice. At check out woman was overwhelmed and very rude. Good safe area and parking. With all the options in the area I wouldn’t choose to stay here again. Also couldn’t print out my final bill as she couldn’t get her system to work said they would email it. Over a week now still no final bill.
Visited today as a group of four. First table we sat at the bench seat cushion had no filling and the seam at the front had come apart showing the flat foam filling inside. Tried the table next to it but the top was wobbly! Went back to our original choice on the bench. By the time I left my bottom was numb, come on guys provide adequate cushions etc. A lady covered the bat to start with but once we ordered our drinks she disappeared. Eventually a man returned so we could order lunch. Nobody checked our food was ok and nobody came to see if we required a dessert. Waited at the bar for service to order more drinks as nobody was around. Found the whole service poor inattentive and didn’t seem interested in anyone in the pub which was not that busy around 4 tables occupied. Food was not great, menu choice poor, and once we received the bill it was expensive, especially the drinks. I have had far better elsewhere and would not return. Felt sad as we were being treated by friends as a thank you. Pay some attention to seating and tables, I know it’s rustic but cushions should be adequate and table tops not wobbly. Also staff need to be visible and check customers have all they need and that all is ok…