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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Hacienda Puerta Campeche, A Luxury Collection Hotel
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233 Reviews from our TripAdvisor Community

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baltmore, md
Reviewed 3 weeks ago

Whatever expectations of the Hacienda Puerta Campeche I might have had based on reviews and the Hacienda's own website, were far exceeded by my experience. We drove down the streets of Campeche and there, at the end of Calle 59 by an ancient wall, we parked our car and walked into the lobby of the Hacienda. Tiled floors, dark wood...

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Helpful?
1Thank lsnyder813
Ricardo M, Director of Operations at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Isnyder813, Please receive my warmest greetings on behalf of The Haciendas' Executive Team. You have simply made our day! what a great review on our lovely Hotel! Thank you from the bottom of our hearts! We truly look forward to welcoming you back in the very near future. Kindly take a minute to visit THEHACIENDAS.com to learn more about...

Newick, United Kingdom
Reviewed 4 weeks ago via mobile

We spend just 2 nights here on our way from Merida to Palenque......the Hacienda is well located, easy to get to all the interesting points in the town, but is peaceful and quiet. The room we had (108 ) was spacious with a large king bed and plenty of storage space. The bathroom had twin vanity sinks, good towels, and...

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Helpful?
1Thank Melanie2109
Ricardo M, Director of Operations at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Melanie2109, We hope this message finds you more than well! Thank you so much for taking the time to review our amazing property. I looks like you had a great experience at Hacienda Puerta Campeche and for that we are so very happy! It's great that you enjoyed our food and the service of our kind servers. I hope...

Reviewed December 3, 2016

Every detail in this hotel was amazing, great ambience and design. Location is very convenient, rooms are spacious and clean, and food is delicious. All the common areas, and especially the pool, are beautiful. The stuff is very friendly and professional, especially Oscar at the reception.

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Helpful?
Thank Tanya L
Management response:

Dear Tanya. Many thanks for choosing our house Hacienda Puerta Campeche during your visit in San Francisco de Campeche. Our associeted are very pleased to know your kind comments and that you enjoyed our service and property. Please let us know if you visit in the future. your sincrely. Marvin Robles Guest Relations The Haciendas marvin.robles@luxurycollection.com

Lyon, France
Reviewed November 14, 2016 via mobile

In the heart of the little historical center of Campeche, this Hacienda is just a must to do ! First of all I fell in love with the city, so cosy and relaxing with its colorful streets, and this atmosphere is also present in the hacienda. The staff are very nice and attentive. The room was so spacious, not to...

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1Thank CKV3
Management response:

Many thanks for your visit in our house Hacienda Puerta Campeche, We appreciate your kind comments about our service and facilities. for another hand, plase acept our apologies for the inconvenient with the wifi during your stay, i am pleased to inform that our maintenance department has solved the problem with the modem, it is a pity that this problem...

Ashford, United Kingdom
Reviewed November 7, 2016 via mobile

The wonderful balance of luxury and informally made this a splendid stay for us. Our room was beautifully arranged with a wonderful bathroom. Food was excellent and the staff were clearly proud to serve it well. The beds on the sun terrace are clean and comfortable. The 'Mayan' pool is unusual, but it was so nice to relax in a...

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Helpful?
1Thank Terry L
Management response:

Dear Terry. Many thanks for choosing hacienda puerta campeche during your visit in San francisco de campeche. I am glad to know that your family enjoyed of the property. For another hand, i want offer my apologies for the inconvenient in the night is unusual that we have noise nearby of the hotel.I am sure it should been a local...

Mexico City, Mexico
Reviewed October 22, 2016 via mobile

The hotel is spectacular. It is a great experience and a must try. The property is great and the room is wonderful. Love the shower and love the pool. It is a great place to visit. I am just sorry that I did not have a massage in this wonderful property. As a final note the bed was really comfortable.

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Thank Distinctivetraveller
Management response:

Many thanks for chosing hacienda Puerta Campeche during your visit in Campeche. We really appreciate your comments and I am glad to share with our asocietes. Please let me know if your visit us in the future. It will be a pleasure assist you. Your sincerely. Marvin Robles Guest Relations The Haciendas marvin.robles@luxurycollection.com

Mexico City, Mexico
Reviewed September 26, 2016

The location of this boutique hotel is wonderful, right at the heart of Campeche, within the city walls and at the corner of the famed 59th street. The hotel is stunning; a cozy little gem, and the service is very good. The room was very spacious and the bathroom even more. The pool is one of the best features. A...

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1Thank Patricia G
Management response:

Dear Patricia. It is a pleasure greet you and thank you for having chosen the Hacienda Puerta Campeche during your holiday. I am sure that all the staff is very grateful for your kind remarks. It will be a pleasure to serve you in the future to surprise you again in our house, Hacienda Puerta Campeche. Your sincerely. Marvin Robles...

Bologna, Italia
Reviewed August 29, 2016 via mobile

We stayed a night in this beautiful boutique hotel in the center of Campeche. All the room are mini suite, our has a pool just outside our door. The hotel has a SPA, and the breakfast is served in the beautiful patio. We enjoy a lot stay here, it's a very charming place

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Thank ahannalisa
Management response:

Thank you for choosing Hacienda Puerta campeche during your stay in the Yucatan Peninsula! We really apreciate your comments and I am glad to know that you enjoyed your visit. Please let me know if you visit The Haciendas in the future. Your sincerely. Marvin Robles Guest Relations marvin.robles@luxurycolection.com

New York City, New York
Reviewed August 13, 2016

We had to come back to this hotel since our experience was such a positive one. The last time we were here we met Joel and didn't know he was the manager of the restaurant. We noted how kind he was and how attentive he was and were happy to see him again on this second visit. He is the...

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1Thank AllieMnyc
Management response:

I thank you for having chosen the Hacienda Puerta Campeche during your visit. Their kind comments are very well appreciated by all partners of the Hacienda. It will be a pleasure to assist you in the future to make your memorable experience. I send you a cordial greeting! Marvin Robles Guest Relations

Reviewed August 3, 2016

The way it is made is just wonderful. they did a great job putting together a few houses to make this unique hotel. The service is a bit slow, especially with the few people at the hotel, but it is first class. The best is the location. This hotel is within the old city walls.

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Thank Steve d
Management response:

Dear Mr Steve d It is a pleasure to greet you and to thank him for having stayed at the Hacienda Puerta Campeche during your holiday. I am sure that all the staff is very grateful for your kind remarks. Equally I offer apologies for the inconvenience presented during your stay; it will be a pleasure to assist you in...

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Near Hacienda Puerta Campeche, A Luxury Collection Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda Puerta Campeche is an architectural relic dating from the 17th century located just a 20 minute drive from Campeche city’s airport and in the historic center of this city, declared Cultural Heritage by UNESCO. This site is currently the ideal starting off point for adventure into the adjacent historical areas. The walls of these idyllic colonial houses are ocher and orange painted. Its 15 guest rooms and suites combine the comfort of state-of-the-art technology and traditional ambiance. Surrounded by stunning views of the gardens and the pool, the restaurant offers a sophisticated menu consisting of delightful dishes prepared with fish and sea food from the Gulf of Mexico. A terrace lounge enclosed in a charming environment welcomes guests in the evening with captivating cocktails and wines. ... more   less 

Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 16 Y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range: $248 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
Reservation Options:
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Hotel Style:
#3 Luxury Hotel in Campeche
#7 Romantic Hotel in Campeche
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda Puerta Campeche, A Luxury Collection Hotel staff and other travelers.
3 questions
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Seattle, Washington
over a year ago

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Questions? Get answers from Hacienda Puerta Campeche, A Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The pool in the middle of the rooms”
 of 5 bubbles juanpablom704, Aug 3, 2016 | Read review
“Room 9: on the swimming pool. Great nightview.”
 of 5 bubbles 208jeanmicheld, Feb 21, 2016 | Read review
“We had a lovely ground floor room next to the pool - Number 5”
 of 5 bubbles PeterB204, Feb 8, 2016 | Read review
“Get room 14 with a view over the central garden.”
 of 5 bubbles Ceosti, Jan 20, 2016 | Read review
“Ask for one of the rooms, I think it's 1-4 at pool level.”
 of 5 bubbles AlexUCLA, Jan 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question