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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Hacienda Puerta Campeche, A Luxury Collection Hotel
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204 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

More than anything else, I loved the design of the place. It looks like a sort of decaying tropical mini palace (I mean this in the best possible way). I was in town for a wedding (the wedding was at the sister hotel, Hacienda Uayamon, which is even more breathtaking). The pool is small but beautiful. My room was large... More 

Helpful?
Thank Doctor-abroad
Fleet, United Kingdom
Level Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed May 29, 2016

The smallest Starwoods hotel I have ever stayed at. It's a quiet spot in the old centre of town. An easy walk to the main square, but parking right at the door (and I mean withim 10m of the door). An interesting and atttractive collection of buildings with an atmosphere of calm and privacy. The rooms are well sized, but... More 

Helpful?
Thank chris_butler_uk
London, United Kingdom
Level Contributor
122 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed May 5, 2016

The Hacienda hotel is situated across the road from one of the city's seven historic Fort gates, great views of the gate from the 1st floor sun- terrace. The location is good on the corner on Streets 18 and 59 ... through the Fort gate leads to the city's markets across the main road. Street 59 is the main pedestrian... More 

Helpful?
Thank Bev082
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Bev082, Thank you for taking your time to write this comments. I apologize in the name of the Hacienda Puerta Campeche for the experience you have encounter during your stay. We have been making improvals to the Hacienda´s service and I am sure that if you give us another chance you will be surprise, pelase let us know if... More 

New York City, New York
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 20, 2016

We did not explore the particular area that the hotel was located at as we were just stopping by for one night but it was a pleasure to stay at this hotel. If you have a car, it is quite convenient that along the narrow streets, the hotel still has a small but decent parking lot in front of their... More 

Helpful?
Thank AllieMnyc
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear AllieMnyc, Thank you for choosing Hacienda Puerta Campeche during your visit through the Peninsula. It make sus really glad to read your kind comments of your stay in the hacienda. We apologize for the inconvinient met in the restaurant, we have passed this special comment to the F&B Manager to take notice and inmediate action, thank you for your... More 

Nimes, France
Level Contributor
139 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed March 21, 2016

Hacienda Puerta Campeche is operated by Starwood under their Luxury Collection brand and the hotel could indeed become a very comfortable boutique hotel. However it isnt there yet and for the price one should expect better. On the plus side our room was fairly large and had an enormous and very comfortable bed plus a sitting area with large closets.... More 

Helpful?
Thank muchtravelled001
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Muchtravelled001, Thank you for choosing Hacienda Puerta Campeche during your visit to the Peninsula. First hand apologies for the incidents met during your stay. We really apreciate all your comments for which will be taken into pro-action. Please let us know of your return to the Yucatan, we will be glad to shiow you the improvals! Best reagrds, Arturo... More 

Lausanne, Switzerland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 21, 2016

Stayed there on Feb 16 2016: luxurious garden with hammocks over the water of this unique swimming pool excavated into ruins of an ancient hacienda. Great welcome, People were very nice, no language issues, Rooms magnificents, excellent food (they even did a cocktail of which we has a recipe). Just GREAT.

Helpful?
Thank Jean-Michel D
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Jean-Michel D, Thank you for choosing Hacienda Puerta Campeche during your visit. We apreciate very much your kind comments that will be the fuel to boost the staff´s good spirits! We hope to be your hosts once more in the near future! Best regards, Arturo Ponce Guest Relations More 

Geneva, Switzerland
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 14, 2016

hotel is perfectly located in the historical centre. Gardens and outside area are very nice and peaceful place to stay. Our room was spacious and simply decorated, perfectly equipped, but a bit dark. The bed was too short, and some items in the room need replacement (i.e. lampshade was broken). Staff was friendly. So overal positive experience but not to... More 

Helpful?
Thank RodEMikki
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear RodEMikki, Thank you for placing these comments. Please recieve this apologiese from Hacienda Puerta Campeche since it did not fullfill your expectations; we will be be monitorizing all the rooms to verified any objec5ts that need to be replace or fixed. Best regards, Arturo Ponce Guest Relations More 

London, United Kingdom
Level Contributor
187 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 stars Reviewed February 8, 2016

I really wanted to rate this excellent. This is a beautiful hotel in a fantastic location with a unique and enchanting design. The staff are all charming and helpful. The rooms are excellent. Unfortunately, for its class and price, it really misses in a number of areas. It's as if having designed the hotel, it has been abandoned to partly... More 

Helpful?
Thank Peter B
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Peter B, Thank you for choosing Hacienda Puerta Campeche. We really apreciate your comments on the service that the staff provides to you and all our guests because these will make us improve. We have take notice of this all and are working with restaurant to improve it and surprise you during your next visit, if you grant us... More 

Perugia, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 20, 2016

This hotel is incredible! Stayed there for two nights with my husband on a quick weekend getaway. The staff is lovely: they greet you with green juice, allow you to sit in the salon while they prepare your welcome packet and check-in papers. The restaurant onsite was actually better than any other food we ate in Campeche (incredible breakfast and... More 

Helpful?
Thank Ceosti
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Ceosti, Thank you very much for these kind comments. I am glad to read you have had a great time at Hacienda Puerta Campeche! This property truly takes you back in time with the comforts of the present times! If you come back to the Yucatan, please let us know, we will be glad to see you again! Best... More 

Chula Vista, California
Level Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed January 15, 2016

Spent 4 days at this hotel. Tucked away in a quiet corner of Campeche but a world unto itself once inside. Great little pool with multiple rooms, alternates as an indoor and outdoor pool, and a hammock. Great restaurant, great staff, very clean. The only criticism is the glass ceiling lounge. Not sure who thought that out but bad idea... More 

Helpful?
Thank Alex G
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear AlexUCLA, Thank you for your kind comments and for staying at Hacienda Puerta Campeche during your visit. We are taking notes on your comments regarding the glass roof in order to have a more enchanting experience! Best regards, Arturo Ponce Guest Relations More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda Puerta Campeche is an architectural relic dating from the 17th century located just a 20 minute drive from Campeche city’s airport and in the historic center of this city, declared Cultural Heritage by UNESCO. This site is currently the ideal starting off point for adventure into the adjacent historical areas. The walls of these idyllic colonial houses are ocher and orange painted. Its 15 guest rooms and suites combine the comfort of state-of-the-art technology and traditional ambiance. Surrounded by stunning views of the gardens and the pool, the restaurant offers a sophisticated menu consisting of delightful dishes prepared with fish and sea food from the Gulf of Mexico. A terrace lounge enclosed in a charming environment welcomes guests in the evening with captivating cocktails and wines. ... more   less 

Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 16 Y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range: $220 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
Reservation Options:
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Hotel Style:
#3 Luxury Hotel in Campeche
#7 Romantic Hotel in Campeche
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