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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Hacienda Puerta Campeche, A Luxury Collection Hotel
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210 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Bologna, Italia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed a night in this beautiful boutique hotel in the center of Campeche. All the room are mini suite, our has a pool just outside our door. The hotel has a SPA, and the breakfast is served in the beautiful patio. We enjoy a lot stay here, it's a very charming place

Helpful?
Thank ahannalisa
Management response:

Thank you for choosing Hacienda Puerta campeche during your stay in the Yucatan Peninsula! We really apreciate your comments and I am glad to know that you enjoyed your visit. Please let me know if you visit The Haciendas in the future. Your sincerely. Marvin Robles Guest Relations marvin.robles@luxurycolection.com More 

New York City, New York
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 13, 2016

We had to come back to this hotel since our experience was such a positive one. The last time we were here we met Joel and didn't know he was the manager of the restaurant. We noted how kind he was and how attentive he was and were happy to see him again on this second visit. He is the... More 

Helpful?
Thank AllieMnyc
Management response:

I thank you for having chosen the Hacienda Puerta Campeche during your visit. Their kind comments are very well appreciated by all partners of the Hacienda. It will be a pleasure to assist you in the future to make your memorable experience. I send you a cordial greeting! Marvin Robles Guest Relations More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 3, 2016

The way it is made is just wonderful. they did a great job putting together a few houses to make this unique hotel. The service is a bit slow, especially with the few people at the hotel, but it is first class. The best is the location. This hotel is within the old city walls.

Helpful?
Thank Steve d
Management response:

Dear Mr Steve d It is a pleasure to greet you and to thank him for having stayed at the Hacienda Puerta Campeche during your holiday. I am sure that all the staff is very grateful for your kind remarks. Equally I offer apologies for the inconvenience presented during your stay; it will be a pleasure to assist you in... More 

Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 3, 2016

For me this hotel is the best place you can stay in old town campeche. You will feel like royalty in the times of the haciendas. Service is just great, the food amazing, and the pool is just mind blowing.

Helpful?
Thank Juan Pablo M
Management response:

Dear Mr. Juan Pablo M thank you for having chosen Hacienda Puerta Campeche during his visit in the state. It is a pleasure to know that I enjoy your stay at the hacienda. We are at your service for any doubt you may have. I send you a cordial greeting. Marvin Robles Guest Relations. More 

Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 13, 2016

More than anything else, I loved the design of the place. It looks like a sort of decaying tropical mini palace (I mean this in the best possible way). I was in town for a wedding (the wedding was at the sister hotel, Hacienda Uayamon, which is even more breathtaking). The pool is small but beautiful. My room was large... More 

Helpful?
Thank Doctor-abroad
Management response:

Dear Doctor-abroad. I thank you for having chosen the Hacienda Puerta Campeche during your visit. Their kind comments are very well appreciated by all partners of the Hacienda. It will be a pleasure to assist you in the future to make your memorable experience. I send you a cordial greeting! Marvin Robles Guest Relations. More 

Fleet, United Kingdom
Level Contributor
108 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed May 29, 2016

The smallest Starwoods hotel I have ever stayed at. It's a quiet spot in the old centre of town. An easy walk to the main square, but parking right at the door (and I mean withim 10m of the door). An interesting and atttractive collection of buildings with an atmosphere of calm and privacy. The rooms are well sized, but... More 

Helpful?
1 Thank chris_butler_uk
London, United Kingdom
Level Contributor
128 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed May 5, 2016

The Hacienda hotel is situated across the road from one of the city's seven historic Fort gates, great views of the gate from the 1st floor sun- terrace. The location is good on the corner on Streets 18 and 59 ... through the Fort gate leads to the city's markets across the main road. Street 59 is the main pedestrian... More 

Helpful?
1 Thank Bev082
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Bev082, Thank you for taking your time to write this comments. I apologize in the name of the Hacienda Puerta Campeche for the experience you have encounter during your stay. We have been making improvals to the Hacienda´s service and I am sure that if you give us another chance you will be surprise, pelase let us know if... More 

New York City, New York
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 20, 2016

We did not explore the particular area that the hotel was located at as we were just stopping by for one night but it was a pleasure to stay at this hotel. If you have a car, it is quite convenient that along the narrow streets, the hotel still has a small but decent parking lot in front of their... More 

Helpful?
Thank AllieMnyc
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear AllieMnyc, Thank you for choosing Hacienda Puerta Campeche during your visit through the Peninsula. It make sus really glad to read your kind comments of your stay in the hacienda. We apologize for the inconvinient met in the restaurant, we have passed this special comment to the F&B Manager to take notice and inmediate action, thank you for your... More 

Nimes, France
Level Contributor
141 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed March 21, 2016

Hacienda Puerta Campeche is operated by Starwood under their Luxury Collection brand and the hotel could indeed become a very comfortable boutique hotel. However it isnt there yet and for the price one should expect better. On the plus side our room was fairly large and had an enormous and very comfortable bed plus a sitting area with large closets.... More 

Helpful?
Thank muchtravelled001
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Muchtravelled001, Thank you for choosing Hacienda Puerta Campeche during your visit to the Peninsula. First hand apologies for the incidents met during your stay. We really apreciate all your comments for which will be taken into pro-action. Please let us know of your return to the Yucatan, we will be glad to shiow you the improvals! Best reagrds, Arturo... More 

Lausanne, Switzerland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 21, 2016

Stayed there on Feb 16 2016: luxurious garden with hammocks over the water of this unique swimming pool excavated into ruins of an ancient hacienda. Great welcome, People were very nice, no language issues, Rooms magnificents, excellent food (they even did a cocktail of which we has a recipe). Just GREAT.

Helpful?
Thank Jean-Michel D
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Jean-Michel D, Thank you for choosing Hacienda Puerta Campeche during your visit. We apreciate very much your kind comments that will be the fuel to boost the staff´s good spirits! We hope to be your hosts once more in the near future! Best regards, Arturo Ponce Guest Relations More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda Puerta Campeche is an architectural relic dating from the 17th century located just a 20 minute drive from Campeche city’s airport and in the historic center of this city, declared Cultural Heritage by UNESCO. This site is currently the ideal starting off point for adventure into the adjacent historical areas. The walls of these idyllic colonial houses are ocher and orange painted. Its 15 guest rooms and suites combine the comfort of state-of-the-art technology and traditional ambiance. Surrounded by stunning views of the gardens and the pool, the restaurant offers a sophisticated menu consisting of delightful dishes prepared with fish and sea food from the Gulf of Mexico. A terrace lounge enclosed in a charming environment welcomes guests in the evening with captivating cocktails and wines. ... more   less 

Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 16 Y 18, Campeche 24000, Mexico
Location: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range: $218 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
Reservation Options:
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Hotel Style:
#3 Luxury Hotel in Campeche
#7 Romantic Hotel in Campeche
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