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Mercure RJ Nova Iguacu

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284 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Manchester, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here during the olympics and it was everything younwoukd expect from a mervure. Helpful staff, big and clean rooms and modern throughout. Good customer service who were helpful in printing boarding passes etc off gor us and gave us plenty of advice. Be aware that this hotel is in a suburb and is about 40 miles from the centre.... More 

Helpful?
Thank ljw21
London, United Kingdom
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Its in a dodgy place but is actually an oasis of comfort and safety. The staff are excellent, the food was sublime, the rooms are lovely and the bed ENORMOUS and the outside pool is a real treat But....but....the longest time to check in I have ever experienced - about 20mins a person and a palavar to even check out... More 

Helpful?
Thank Fitbiker
Bruno B, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Fort Lauderdale, Florida
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 28, 2016 via mobile

Hotel was nice very expensive for that time but was expected. The main issue was very far from Copacabana Beach . To go in AM to the beach we had to take the train and was about 30 min . To come back to the hotel in the evening because is not safe to take the train taxi was $60... More 

Helpful?
Thank Stella V
Bruno B, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again. Sincerely, BRUNO LIMA BENTO More 

Christchurch, New Zealand
Level Contributor
613 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
1 of 5 stars Reviewed May 1, 2016 via mobile

One of the two lifts not working for most of the stay; trapped in the other one; the breakfast was of lower standard even than the low standard I expect from Mercure and there was a shortage of some items 30 mins before closing time. We asked for a drink they had run out of and were told there was... More 

Helpful?
Thank David T
Bruno B, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Rio De Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Rio de Janeiro, RJ
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 6, 2016

We took the motorcycle to Nova Iguacu to have fun at a local club that we enjoy. Driving back after a night of dancing and drinking wasn't an option and so I stumbled up the Mercure on-line. I've stayed with the brand before in Sao Paulo so I sort of knew what to expect. The express check-in didn't add much... More 

Helpful?
Thank Thomas W
Bruno B, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Mr Thomas We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 25, 2015

I've stayed here three times on business trips. The hotel is clean, the rooms are good, bathrooms are small but clean and showers are good. Beds are comfortable. Checking out can be a little slow in the mornings because many people check out at the same time, so don't be in a hurry. Gym is large. Pool looked nice, but... More 

Helpful?
2 Thank Debbie C
Sao Paulo, SP
Level Contributor
86 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed January 9, 2015

The hotel offers spacious, well-furnished and very clean rooms. I encountered a problem with closing the window in my room - within 10 minutes a guy from maintenance was able to solve the issue! The personnel at the reception during check-in and check-out was very friendly and supportive. The breakfast buffet offers a wide range of fresh fruits, breads, muesli,... More 

Helpful?
Thank Hotelerfahrene
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 17, 2014

Great experience and welcome. Large rooms and bed. Very clean. It's a new hotel and rooms are very modern. Rooms have a desk which is ideal for business trips. Internet can be slow especially in the evenings once guests start checking in. Very well located.

Helpful?
Thank Fernando A
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Rio de Janeiro, RJ
Level Contributor
4 reviews
2 of 5 stars Reviewed September 15, 2014

I like the hotel property, restaurant and staff. But, the internet is a big disappointment. Here for business for a long time and we struggle with the often unavailable and always slow internet. When the front desk is contacted they are nice but the problem is never resolved.

Helpful?
Thank WorldFly4Ever
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

La Rochelle, France
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 5, 2014

I stayed in this hotel for three whole months from May till July 2014. My stay was for business as is the case for a good half of the guests here. The bottom line is that if you HAVE TO stay in Nova Iguacu, the Mercure is clearly the best deal. Pros: The hotel is relatively new and generally speaking... More 

Helpful?
2 Thank Haris_A_10
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Multilingual Staff
  • Business Center with Internet Access
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room

Additional Information about Mercure RJ Nova Iguacu

Address: Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
Location: Brazil > State of Rio de Janeiro > Nova Iguacu
Price Range: $59 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure RJ Nova Iguacu 3.5*
Number of rooms: 200
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