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145 Moo 2 Ao Nang, Railay Beach, Krabi Town 81000 Thailand
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Traveler (2934)
360
Panoramas (9)
Room & Suite (793)

About

#7 of 11 hotels in Railay Beach
Location
4.5
Cleanliness
3.7
Service
3.4
Value
3.4
"A pearl in the Andaman for you to touch." Railay Bay Resort & Spa is part of an exclusive group of resorts that have beach front access to the renowned Railay Beach, which is perfectly located in Krabi, a most picturesque province. You will find that we are the only beach resort that has a West to East orientation at Railay Beach.
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Property amenities
Free internet
Pool
Free breakfast
Beach
Snorkeling
Airport transportation
Business Center with Internet Access
Foot massage
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Full body massage
Massage
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Thai
2736Reviews81Q+A100Room tips
Traveler rating
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catarina S wrote a review Today
Oslo, Norway22 contributions12 helpful votes
For us (a family with two kids), the location was perfect. The resort is located on the beach with two nice and clean pools. The room was old and shabby and in need of renovation. The staff wasn’t very helpful when we asked for simple things, even though they at times were up to ten employees standing at the front desk. The breakfast was not very delicate.
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Date of stay: June 2022Trip type: Traveled with family
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erickurf wrote a review May 2022
Uitgeest, The Netherlands46 contributions31 helpful votes
We made a reservation for this resort, and were looking forward to our stay. Due to a problem with our creditcard the resort could not take the payment a week in advance and cancelled our booking. The problem was solved quickly, and we contacted the resort by mail and even telephone to tell the everything was alright and that we really wanted to stay with them. We offered to pay instantly the same amount as the reservation at Booking.com, including the part Booking.com normally contributes. In the end we received the answer that we could make a reservation directly to them, but for double the price. We were really disappointed by this kind of 'help'. Eventually we had a great stay in Railay, but absolutely not in this resort.
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Date of stay: April 2022
Service
1 Helpful vote
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TripShab wrote a review Apr 2022
17 contributions22 helpful votes
I visited this hotel 7-14 March 2022 and can definitely imagine visiting it again if I return to Railay Beach. Incredibly nice resort with a teeming greenery throughout the whole area. There were monkeys in the area that charmed all the guests with their fun games. The staff were nice and helpful and the hotel had small golf carts that you could get on if there was room. There were food stores and pharmacies available in the hotel area. The double deluxe room had everything one could wish for. Clean, nicely decorated and pretty large. Plenty of storage and a fresh bathroom. The pool was large but slightly smaller than in the pictures. It was cozy and you had a very nice view of the sea. However, the pool area lacked parasols, which is a big miss as the sun is very strong and people had to squeeze in when there was shadow. The beach was right in front of the hotel and I can’t find words about how amazing the view was and how nice the water was. Compact sandy bottom, fresh water, warm and above all clean. You could swim for hours. Kayaks and SUP were available for rent for a small fee. Minus: The breakfast was very boring for those who expect bread and cold cuts. A lot of sand came into the room and the floor got dirty quite quickly. The water pressure and temperature in the shower was quite bad. Highly recommend this place to just EVERYONE. A wonderful hotel that has the most perfect location on Railay Beach.
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Date of stay: March 2022Trip type: Traveled solo
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Dao1949 wrote a review Apr 2022
Chiang Mai, Thailand1509 contributions262 helpful votes
+1
The resort was situated right on Railay Beach and very close to the Railay Beach Walking Street shops and restaurants! Great location and easy to walk over to the incredible Panang Beach areas too! We had a Delux room on the ground floor next to the swimming pool in the remote area from the beach pool. Everything worked well, A/C, hot water and all the necessities were provided. The bed was so comfortable too! The breakfast buffet was ok and provided a satisfying selection of foods for most nationalities. The only problem we encountered was getting a boat back to Al Nang Beach. The resort could not assist us and we had to get a ride on our own.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: Second floor rooms are more quiet especially in the swimming pool areas.
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1 Helpful vote
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Carole P wrote a review Mar 2022
Geneva, Switzerland26 contributions7 helpful votes
The setting is perfect, and the rooms we had were excellent (pool villas) We liked it so much we visited twice in the same holiday. But a few things could be improved. There is a lot of unnecessary plastic pollution caused by the pointless practice of insisting guests use plastic gloves at breakfast. Ask them to wash hands or sanitize instead, Check the WHO guidance. It was sometimes difficult to communicate with front desk staff, the level of English was not what one would expect for this standard of hotel. Most staff were friendly and helpful, but one of the male front desk staff might need to brush up at charm school. you're dealing with tourists, and there's not a whole bunch of them right now (or at least not when we went because of Covid restrictions).
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Date of stay: January 2022
Value
Location
Service
Room Tip: Get a pool villa. Rooms at the back near Railay East will not be as nice
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Tsahi M wrote a review Mar 2022
Tel Aviv, Israel2 contributions34 helpful votes
2 main problems: 1) I didn't have hot water in shower. 2) the A/C didn't worked most of the time. The reception team was not nice to me from the beginning even I was super nice and gentle all over the time in the hotel. They lied about capacity, when I wanted to move to another room because the problems I mentioned above they told they can't give another room and it was a lie, I saw in the apps they had another rooms, and they told me the only option I have is to upgrade the room to build for 5000 THB a night!!!! The most bad thing is they were racism to me maybe because I'm from Israel lol. There were more not nice things but o think it's enough.
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Date of stay: March 2022Trip type: Traveled solo
1 Helpful vote
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Travelled_a_Life wrote a review Feb 2022
Stockholm, Sweden25 contributions11 helpful votes
+1
We have spent 10 wonderful days at Railay Bay Resort & Spa - for the 2nd time! (We stayed here 2 Year’s ago also and wanted to return to this great place.) This hotel is simply the best on Railay (and has the majoritet of the guests here): + The location is perfect and close to everything (Walking Street, the stunning Phranang Beach, canoe rental etc. + It sits just on the beach, with a Beautiful swimmingpool just at the beach. From there you can enjoy fantastic sunsets. Restaurant & pool bar right there. + Rooms are nicely decorated and well kept. We have stayed in a terrific Jacuzzi villa (Privacy villa) both times we’ve been here and it fels like a home away from home. It has a beautiful private entrance, a little mini-pond and plants. It is all Walled-in, so you can bathe naked in the jacuzzi whenever you like. The first row of jacuzzi villas closest to the beach are numbered 6000– - . + There is a second big swimmingpool well suited for families with small children; The villas closest to that pool are numbered 9000- -. + The hotel can provide boat- and other transports to other Islands as well as to the airport of Krabi. We have been travelling throughout Thailand & Asia for the past 30 years and think this hotel and Beach has it all! The location between the gigantic limestone cliffs is stunning and very romantic. Easily accesible from Krabi Airport. We will come back a 3rd time!
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Date of stay: February 2022Trip type: Traveled as a couple
1 Helpful vote
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ahmad fauzi wrote a review Dec 2021
Paris, France19 contributions7 helpful votes
we got superb deal in agoda, but then saw mix review about this hotel to the point that we want to cancel a day before check in! Fortunately we didn’t do it as we have wonderful time in railay bay hotel! Staff is really helpful, we called them to book shuttle a day before and their very on time with great service. No debate that location is a prime, as its lay from west to the east, with amazing view of railay cliff & nice tropical rainforest garden! Buffet breakfast is amazing. Room is clean with nice balcony where we can see monkeys every morning. The only thing might improve is hot water is not always stable, but this is should not be big deal as outside is hot, so it gives refreshing shower!
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Date of stay: December 2021Trip type: Traveled as a couple
1 Helpful vote
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musicalcreative wrote a review Dec 2021
Hitchin, United Kingdom91 contributions44 helpful votes
From start to finish, this was a terrible experience, which I expected based on the reviews, but quite how they get things so bad, I don’t understand. They didn’t answer my messages to help me from the pier - I sent these three days before. No reply. So I ended up carrying cases along the beach. Check in was a disaster. I got there at 2pm and they said my room wasn’t ready. The guy on the counter was so rude to me (PS no one wears a name badge apart from the bell boys). I asked for a pool towel and they said no, because it’s in my room. I eventually got into my room at 4pm. Most of the afternoon wasted. The bar staff were fine - but slow at times and often just forgot orders. But nothing awful. The room however was so bad. Really tatty, dodgy AC, no hot water at all - literally the bare minimum I can deal with, but I survived. I would go back to Railay, but I would avoid this hotel big time. One tip - you can really easily get around in flat, safe passage ways all over Railay East and West. If I had known this before booking, I would have picked somewhere off the beach that is nicer. I just didn’t realise how easy it was to get around. The two stars are for the bell boys - they were great and the saving grace of a pretty horrendous stay.
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Date of stay: December 2021Trip type: Traveled solo
Room Tip: Don’t expect to check in on time
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Tina M wrote a review Dec 2021
Sohar, Oman148 contributions152 helpful votes
Railay West beach is a beautiful spot and the place to be in Railay. The sunsets are truly unforgettable. This « resort » is 3 star at best. Rooms were basic - with unpredictable shower temperature, room keys to control terrible AC unit. The service was also lacking- clearly not a priority for staff. Communication skills need much improvement . The food from the menu at the restaurant was excellent. The breakfast buffet was not. We did not spend much time in the room - so for location we were so very happy with the beach and the breathtaking views. Since this is a review of the hotel, much can be improved from a guest experience.
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Date of stay: December 2021Trip type: Traveled with family
1 Helpful vote
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PRICE RANGE
$40 - $66 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
railay bay hotel krabi town, railay bay resort and spa
LOCATION
ThailandKrabi ProvinceKrabi TownRailay Beach
NUMBER OF ROOMS
141
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Frequently Asked Questions about Railay Bay Resort & Spa
Which popular attractions are close to Railay Bay Resort & Spa?
Nearby attractions include Bamboo Bar (0.10 miles), Railay Beach (0.2 miles), and Thaiclimber Climbing (0.3 miles).
What are some of the property amenities at Railay Bay Resort & Spa?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Railay Bay Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Railay Bay Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Railay Bay Resort & Spa?
Conveniently located restaurants include Bang Bang Bar, Kohinoor Indian Restaurant & Pizza, and Railay Family Restaurant.
Are there opportunities to exercise at Railay Bay Resort & Spa?
Yes, guests have access to a pool during their stay.
Does Railay Bay Resort & Spa have airport transportation?
Yes, Railay Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Railay Bay Resort & Spa located near the city center?
Yes, it is 0.3 miles away from the center of Railay Beach.
Are any cleaning services offered at Railay Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Railay Bay Resort & Spa?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to Railay Bay Resort & Spa?
Many travelers enjoy visiting Wat Mung Muang (7.0 miles).