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From check in, staff were unhelpful. Room was clean but bathroom had a leak, and shower knob missing - room not changed. Jacuzzi not working. Breakfast was okay. Restaurant would not take payment for dinner - attempted to do so at checkout but card machine...More
This is a decent hotel, which is just as well because nothing else is really within walking distance in the mountains. Rooms are clean and modern, the restaurant is actually quite good and the swimming pool and spa are excellent. Sadly the Jacuzzi was not...More
The view from our balcony was of high mountains with some snow on the top. The room was of reasonable size and was comfortable enough. The bathroom was also functional except a bit of manoeuvring of the door was needed to get into the toilet....More
The reception staff was extremely helpful. We asked to change our room and even though the hotel was fully booked the lady at reception managed to find us an alternate room.
The room and the bathroom were comfortable and included all the necessary amenities. Especially...More
I had a very bad experience here. A medication I take needs to be followed with a hot beverage. The dining room opens at 8 AM. On the night I stayed I asked 3 staff members if coffee is available when the dining room and...More
Thank Charles S
Response from Tatuli G, Guest Relations Manager at Marco Polo Hotel GudauriResponded 3 weeks ago
Thank you for taking the time to leave feedback about your stay at the Marco Polo Hotel Gudauri. I am saddened to read that on certain aspects of your stay we failed to meet your expectations. Your comment has been shared with our...More
Response from ABEGALE B | Reviewed this property |
Hi, yes they have regular rooms with nice view and balcony. Minibar is also available but i am not sure if hey have aircondition. I stayed during winter and i only saw heater. Hope this clariy your query.