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Hotel Peten Esplendido

1a Calle 5-01, Zona 1, Santa Elena, Guatemala
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108 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Australia
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room at this hotel, although clean and comfortable, was relatively small and so was the bathroom. There were no chairs in the room - only outside on the balcony in the heat. There was not much in the way of surfaces to put anything. The lift was not working. The breakfast was fairly basic. But the staff were friendly... More 

Helpful?
Thank 632pc
Columbus, Ohio
Level Contributor
2 reviews
5 of 5 stars Reviewed June 1, 2016 via mobile

Fantastic and friendly service, felt like family, hotel general manager arranged for a complimentary tour of the lake because we stayed a month, discounts on all restaurant items and tours booked through them!! An amazing experience and highly recommended.

Helpful?
Thank CJRoody
Petén Espléndid... H, Guest Relations Manager at Hotel Peten Esplendido, responded to this review

Dear customer, we value and appreciate your opinion, your stay has been satisfactory is our greatest reward. We hope that on your next visit to serving you again. We are under your command. Best regards. More 

Ottawa, Canada
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 24, 2016

The room was nice and clean. There was hot water and good wi-fi, and it was an easy walk to Flores. Breakfast was good, and there is a complimentary shuttle to the airport. Nothing spectacular, but it served my purpose well. And there is a nice view from the room of Flores.

Helpful?
Thank OttawaCanTravel
Petén Espléndid... H, Guest Relations Manager at Hotel Peten Esplendido, responded to this review

Dear customer , we appreciate your comments , we are pleased that you enjoyed your stay at the hotel. We hope your next visit to serve you as you deserve . Best regards. More 

Belize
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed May 4, 2016 via mobile

went for vacations with the family. after a 6 hr trip we arrived at hotel peten esplendido. PROS we were received with a nice and cold beverage (fruit cocktel) convenient location adequate parking refrigerator in the new refurbished rooms ac available nice food in the hotel nice shower friendly staff CONS no iron in the rooms small rooms (refurbished area)... More 

Helpful?
Thank Ivan D
Petén Espléndid... H, Director de Relaciones Públicas at Hotel Peten Esplendido, responded to this review

Dear customer we appreciate your comments, your suggestions are very important for us to try to improve on your next visit, be sure your stay is enjoyable. Receive our greetings More 

Calgary, Canada
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 13, 2016 via mobile

A friend recommended this hotel to us so we booked it. It was a good recommendation. We were picked up by shuttle bus at the airport and were at the hotel in minutes. The reception was welcoming and friendly, the room comfortable overlooking the pool and lake. They have a bar so we could sit and relax and have a... More 

Helpful?
Thank 918RossS
Level Contributor
3 reviews
2 of 5 stars Reviewed January 30, 2016 via mobile

This hotel is very basic indeed. We unpacked in our first room only to discover the toilet leaked and flooded the bathroom. We were given a slightly inferior room as replacement but offer no apology or assistance in moving our belongings. The second room also smelt of dampness and was close to ac units that were very noisey. The breakfast... More 

Helpful?
Thank Colin L
Petén Espléndid... H, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

We regret has taken a bad impression , we apologize for the inconvenience. For us, all comments are valuable , because that way we will make the necessary corrections. Best regards. More 

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West Falmouth, Massachusetts, United States
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed January 24, 2016

First the good. We had a room with a view...even numbers...on the third floor. Overlooking the lovely pool area and across the lagoon to Flores. The room was small but clean. The veranda off the room had 2 chairs and a little table. It was nice to sit out there. The bathroom had been updated and was nice. There were... More 

Helpful?
Thank Sue H
Petén Espléndid... H, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

We appreciate the feedback from customers , it motivates us to strive more and more to provide better service. We look forward to your visit at the next opportunity . Best regards. More 

Miami, Florida
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed June 24, 2015

We were for a couple of days and overall experience was good enough. The pool saved our lives because of the warm and sunny days we had . Our kids were delighted with pool services and could be relaxed playing . As pros> good customer service, perfect shuttle complimentary with airport that helped us a lot , nice staff in... More 

Helpful?
Thank Gabilondo72
GlobRes_14274, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

Dear Guest , we appreciate your visit has been pleasant . We told him that we are currently remodeling the rooms, where you can enjoy with your family in our service improvements (air conditioning no noise) . We hope that in your next visit to Petén please stay with us. Receive our sincere greetings . More 

Wirral UK
Level Contributor
601 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 500 helpful votes
4 of 5 stars Reviewed May 12, 2015

We stayed for two nights in room 331, on the top floor. We had earlier spent a very hot day at the Mayan site of Tikal. We were on a 28 day tour of Central America. Check in was efficient and our bags were swiftly brought to our room. A welcome fruit cocktail was very welcome in the 40C heat.... More 

Helpful?
Thank NeilandBarbara
GlobRes_14274, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

Thank you for your comments , we are pleased that your stay has been very enjoyable , we hope to serve you in your next visit to Peten ( Guatemala ) . Every day we strive to provide better service , part of it are remodeling our rooms. Receive our greetings . More 

Spalding, United Kingdom
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 21, 2015

The view from the room lovely but the room was in need of refurbishment, which I will admit was in progress. I enjoyed the stay at the hotel because the staff were helpful, and of the setting on Lake Peten with the view of Flores Island.

Helpful?
Thank Trish C
GlobRes_14274, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

Thanks for your visit and your comments. We are currently remodeling the rooms with all the amenities you deserve . We hope that on your next visit you can have an unforgettable experience. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
•Only 3 minutes from Mundo Maya International Airport •On the lakeside in front of the island of Flores •Only 50 minutes from TIKAL National Park, heart of the "MUNDO MAYA" and Yaxha National Park. Rooms: •62 guest rooms •Air conditioning •Ceiling fan •Cable TV •In-room safety box •Direct international dialing phone •Hair dryer ... more   less 

Additional Information about Hotel Peten Esplendido

Address: 1a Calle 5-01, Zona 1, Santa Elena, Guatemala
Location: Guatemala > Peten Department > Santa Elena
Price Range: $86 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Peten Esplendido 3*
Number of rooms: 62
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Also Known As:
Peten Esplendido Flores
Hotel Peten Esplendido Guatemala/Santa Elena
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