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Park Hotel am Schloss

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Guests1 room, 2 adults, 0 children
Traveler (5)
Room & Suite (1)


#2 of 2 hotels in Ettringen
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Property amenities
Free parking
Room service
Airport transportation
Children Activities (Kid / Family Friendly)
Laundry Service
Meeting rooms
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
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Room features
Family Rooms
Non-smoking rooms
0Room tips
Traveler rating
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Popular mentions
Booked a junior suite via booking.com which is a very nice room indeed including a personal balcony. What I didn't really like... Curtains are not thought out very well. There's not enough on the sitting room of the suite to make it really dark, you need the secondary curtains on the bedroom. There's an empty minibar fridge. No bathrobes, no kettle, it lacks a bit the luxury feel of a suite. Bar closed at 2200 but we could still get a few drinks to take to our room. Wifi was atrocious, dialup speed and mobile reception in most of the hotel is poor at best. Breakfast was ok but not very inspired. Except for boiled eggs nothing warm. Small selection of cold meats and only pre-packaged jams. Location of the hotel as well as the building itself are not at all being used to the fullest. I could easily see this as a nice base for a 2, 3 day mini break to hike around the area, plenty of routes in the immediate area.
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Very rude owner and incredibly bad customer service. I have booked this hotel for one night only, being in a trip around Europe. Everywhere on their website or confirmation email it was stating check out at 12:00. On the check out day at 11:10 we've got a call from the lady who owns the hotel telling us that we need to leave in that moment. When we told her about the check out time advised everywhere she said that her husband forgot to change it but we need to leave as one lady was awaiting to check in and she has our room - it was a Monday morning and probably we were the only guests in that hotel, so all other rooms were empty and also the check in doesn't starts until 15:00. Probably the worst experience I in my life with a hotel.
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My family and I treated this as a stopover on a tour of Germany. We were one group of two sets of guests out of season. Generous sized room with a balcony overlooking the gardens. Lovely food, nice bar but the star of the show was a charming and helpful owner. A lovely welcome, farewell and stay. We would recommend.
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What we liked: Secluded location, lovely grounds, large rooms, breakfast What could have been better: Charges for wifi (although in the end they forgot to bill us for it), dogs too intrusive, staff (maybe they had a bad few days as others give them good reviews: loud private calls made at reception, not very friendly when we wanted to sit outside under the umbrella in the rain,...)
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Stayed here for several days in early July 2016. Hotel staff very helpful and pleasant. The continental breakfast buffet was tasty and plentiful. The room was in the annex on the first floor, and was a good size with fitted wardrobes, tv and en suite. The hotel is about 1km outside Cochem with a pleasant level walk along the Mosel. Be aware that the pavement is divided for pedestrians and cyclists. From the the hotel car park there are views of the castle and the vineyards across the river. There is a specialist upmarket restaurant on site which opened for the season after we arrived. Menu looked good but expensive.
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$111 - $124 (Based on Average Rates for a Standard Room)
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