Let’s start with the pros: The rooms and overall property is amazing: impressive arrival, lovely bedrooms, large bathrooms and beautiful buildings and surrounds. It’s all a bit dark as others have said, but personally that didn’t bother us. The cons: Restaurants: the food here in my opinion just fails on all fronts. There’s only 2 options for dinner and both are poor. If you were to put either restaurant in a town they would get panned: they only get away with their exorbitant prices because there is nothing else. They focus on the wrong things: you cannot order a bottle of wine without the sommelier coming over to give you their spiel - meanwhile you’re eating food that is just really not very good! The menus during the day are very limited and it’s very hotel-y. One of the menus had 3 main course options of which one of the options is a hamburger… On holiday we find the evening dinner should be something to look forward to: we dreaded every evening thinking about how much we were going to pay for food we’d be eating for necessity - not for any enjoyment. Service: it’s just really not very 5-star like. On arrival and checkout, you’ll stand at a reception for a lengthy time whilst they deal with your admin: no offer of a seat, refreshment etc. The staff around the pool bar just huddle in the corner: you had to call them over to your table, zero chance of getting service from a lounger. If you want to be transported anywhere, be prepared to pay through the nose: we were charged €40 for a 5 minute round trip to the local town. They have countless people lighting candles every evening and doing gardening etc to keep the place looking as impressive as it does, but don’t expect to be treated here as anything other than a passing traveller. Over-promises: we spoke to other guests who made the point better than us: the website and promotional material oversells things: their pictures of events in the square might be something that occurs in peak summer, but we were there for over a week in May and there was nothing the whole time. The ‘kids club’ is a miserable looking room akin to a crèche in a shopping centre and the ‘kids restaurant’ basically doesn’t exist. Maybe we were slightly out of season (early May) but this place felt more like a conference hotel than a place to holiday, which is a great shame given what has been built. This hotel is the ultimate example of style over substance: beautiful buildings but we all know it’s the service that makes a place.…
I had a beautiful experience in Borgo Egnazia. True luxury with nature all around, the swimming pools are incredible as well as the rooms, SPA and gym area. There are a couple of restaurant options you can choose from and all of them were very good. I especially enjoyed the breakfast with the delicious mozzarella. The staff is incredibly friendly and they will also book tours and activities for you. You can also get bikes on the property and bike around. Super close to all major attractions (Alberobello, Polignano, Monopoli) etc but to be honest once you check in you will have a really hard time to go out of the hotel. They have 2 beach areas, one is very nice while the second one was lacking a bit - I only spent 5 minutes here and returned to the main beach area.
We went in Borgo and spent 3 nights as part of a Corporate Award Recognition to the Peak Performers. The place is a real "Borgo" all built with local Tufo clear stone. Every single piece of the architecture and interior of each room has been designed around this stone. Golf course, sport facilities, Spa and wet area, food everything was just perfect and allowed us to relax for few days. This is a premium high standard resort where all details are studied and implemented to provide to guests an incredible customer experience.
It's stunning. It goes on and on and on... It feels like a village, but in fact it is all newly built. It is lovely and service is excellent. Restaurants feel hotel-y, not as intimate as in a smaller hotel. This is big!
This hotel and restaurant were a major disappointment.The hotel is very overrated and nothing special.Service terrible and atmosphere quite depressing. Food at La Frasca restaurant was way below expectations and service very poor! I sas considering to come here at Borgo Egnazia in the future BUT will Never come! Many better hotels around like Rocco Forte and Masseria San Domenico nearby.
Extremely disappointed in this resort. Seeing it online, it all seemed great... but this all changes when arriving. -once you enter the hotel, its like entering another world with ZERO light... everything is so dark, almost hurts the eyes. -Food was very disappointing, there was never salt -Service very disappointing too. I had to stand up 6 times during my dinner to close the door as there was freezing air entering. the hostess never did this or realised, and me, as a guest, I had to continuously stand up. They really need to higher more experiences and attentive people -the Aperitif was so "sad" for such a priced hotel. We got some (non home made) taralli, some olives and nuts.. very boring and not what you would expect in italy in such a hotel. I would never pay such a price for such poor experience...…
Lovely staff Breakfast is a delectable spread The spa has a gorgeous sense of serenity to it There are options of heated and non heated pools The environmentally friendly approach is truly authentic very very pretty
This hotel is amazing, more like a village with all the luxuries. Fantastic style and architecture, superb staff, wonderful amenities (heated outside pools, spa, etc. The only negative was the food; we had 3 meals, In the dinner the melanzane Parmigiana was not fully cooked and the sliced beef not tender at all. The second dinner, pasta was uninteresting. At breakfast the omelet was good but the coffee was not. So I would definitely return but not eat there.
Amazing resort with great services. Location is stunning. Spa also. Rooms are very spacious. Looks like an italian village. Beaches are great and food fantastic specialy the one on the beach. Great golf course.
Let’s start with the positives. The hotel, pools and beach were lovely. That’s it. The “personal” concierge takes hours to respond and had only one good restaurant referral. Other restaurants had no English menu or fish cleaned with bleach. Housekeeping let in a bee in our room and left the darkening drape open to early sun streaming into the window. If that wasn’t bad enough the auto night lights go on when anyone moves. The restaurant rules are inflexible about breakfast timing yet arriving on time can result in waiting. Oh yes, you can order later but it will cost you full a la carte pricing. Many staff do not speak English but kudos to Rosa. The beach “buggy” ride is very bumpy and a foot injury was sustained by smashing into the metal rail over a bump. Reporting all of this to the front office staff was to no avail. They just don’t care.…