Perfect stay this summer at the Borgo Egnazia resort. Room, restaurants, bar (excellent cocktails ) small talk with a famous football player, everything was wonderful. The most pleasant thing was the atmosphere. Out of time... A kind of city of the past ( Dorne in Game of thrones ?) . The Hotel team was really smart and nice. My best experience in Italy !
the hotel was top, very well maintained. But if you pay over 1000.-- euros a night, I expect that you get a bottle of water per day and person, especially when you cannot drink the local water. To charge an extra 8 euros for a bottle of water is very unusual at a place like this.
Paolo, Guest Experience Manager, made our stay very enjoyable, helped book dining in nearby villages and fixed any issues - he was truly world class and made a huge difference! Kids club made our daughter happy with daily baking lessons, swimming and games. The beach club is a buggy ride away and nice but we stayed mostly at the pool due to windy and somewhat cloudy weather. Made-to-order breakfast was a sumptuous affair - special mention to the fresh Burrata cheese which was among the best ever. With many happy memories cannot wait to return next year.
Thank you very much for the special weekend in your resort! Wonderfull atmosphere and peacefull place. We had dinner at the Michelin restaurant and we did enjoy the experience. The service of the whole resort was very kind and very gentle. I did like our aperitive at the bar; the negroni made with thé local vermouth very special.
As we entered this property we were stunned. So beautiful! Our room was also nice. The grounds were incredible. But the rest was quite not 5star standard.... maybe it was because of Covid, but the service was quite mediocre. We kept on having issues with the cleaning staff, since we had a baby who slept twice in the day in the room, cleaning had to be in specific hours. And till we complained to the experience manager that was somehow always a problem, misunderstanding or something else! Whenever we came to the pool, there was one girl, who was actually the life guard who was in charge of the towels and umbrellas and everything, for 3 children’s pools! Seriously! These are kids! You cant have one life guard, who is on top actually a towel person. Also had just two bar staff. Just seriously somehow understaffed! They try to be really waste/recycling friendly and they have a funny system with the water, which they didnt really explain, so we were quite confused about the no water in the room, in such a hotel. The breakfast was really nice, but the rest of the restaurants and food was also quite questionable.... they had a slogan that everything is possible, but we constantly encountered some impossible issues, which should have been mega easy to solve! During our stay there were also 2 big conferences, and the staff was also so overwhelmed, i mean, i know its is Covid now, but i am sure in previous years they were fully booked. How is it possible that now everyone is like headless... very strange. There were some individual waiters that were trying to do everything possible. But it cant be thats its like 2 waiters, actually it should be lets say the restaurant mangers, who, in their case, was quite unfriendly and indifferent. And the last thing to mention, the beach is just 0 kids friendly. Its very dangerous and also greatly understaffed. When we were leaving, i called the reception to get our luggage, it took them 40min to get our luggage to the car, we had to go twice to reception to ask where it was! Last thing to mention, they have an amazing aqua yoga teacher! If you do go and like yoga, definitely book him!! The hotel is beautiful. But the staff, the food, and the service is just really suffering for some reason. Quite disappointing, especially for the money you pay! …