This was our fourth time in Borgo Egnazia. Hotel is so special, like nowhere else. The service this year was not as good as before, I noticed there were day visiting groups every day, maybe that was the reason, just to much people.
We had very very high expectations of this hotel. There's no denying, it's stunning. However the service was unfortunately average... The breakfast was lovely, pizzas by the pool were very good but our meals at the other restaurants were a bit 'fancy'. We were hoping for lots of lovely home-style italian food but only 1 restaurant offered this and unfortunately wasn't amazing.. Our cassita (2 bedroom) was lovely - perfect for a family of 4, with 1 king bed and twin beds in the second room. A roof terrace with beautiful views of the resort too. Bike hire was chargeable by the day which I was surprised by... especially given the price tag of the hotel. I would usually expect a hotel of its calibre to offer complimentary bikes.. at least for children. The fiesta night was fantastic with live entertainment, live cooking stations and plenty of music & dancing, but again, almost €500 for a family of 4 and you almost couldnt avoid it due to some of the other restaurants closing on the night of the fiesta. I would recommend Borgo for a family holiday, its in a beautiful area of Italy with plenty to see if you hire a car and it really is a stunning resort, but in my opinion, the service & food aren't fitting to its reputation.…
This hotel is beautiful. The rooms, bathrooms, lobby and bar are all great. However for the price the TV and air conditioning in our room should have been working properly. The grounds and pools are gorgeous - although there is a bit of a staged Disney like feel to it. It's a relatively new property designed to look really old. I would highly recommend it as a base to visit towns all over Puglia.
Overall experience not great. The location of the hotel is in the middle of nowhere so it is very far to get to the main attractions but I appreciate that some people may like the remoteness. The hotel was purposely built to look like old Italian village which is very sweet but overall I think the hotel is very overrated. The service and housekeeping is diabolical . For over €2000 per night there was no water in the room, the garden was useless , the bathroom was smelly , the bath didn’t hold the water , the wc downstairs was constantly running water and the staff didn’t even bother to reply to our text about it (they create WhatsApp with you on arrival). The accommodation is very small and very badly designed. There is no space to put anything in the bathroom so we had to keep everything in our bags unpacked. The wardrobe is located next to the bed where you can hardly open the door. The wall lams are made of concrete blocks and they are very badly located (stairs and next to the bed) so you constantly bang your shoulder when passing. We had large sun roof terrace but absolutely no furniture or sun lounges there, not even a table and chairs so in the end we had to bring all the cushions we could find in the apartment , spread them on the concrete terrace floor and lie on them. Just ridiculous!!! . The only good things I remember about this hotel was great pizza and the lighting at night which was beautiful. However for over €2000 per night B&B I would certainly not be rushing back.…
Borgo Egnazia is a manufactured compound that like many of the Four Seasons, or Ritz Carlton properties could be located anywhere. It was pretty in a "Designed" sort of way but lacked a sense of place or soul. Why go to Puglia to be anywhere and not aborb the Pugliese way of life. What I liked about the property - in no special order: The staff was friendly The boutique had interesting items for sale that were unique to the region The color palette was soft and monochromatic There was nice soap in the bathrooms mounted to the wall The breakfasts were very good with a lot of options at the buffet The linens in the room were soft There are nice regional plantings around the property They attest to being sustainable Probably a good place for families that like staying on compounds and don't really want to learn anything about the region The cocktails at the bar were nice What I didn't like - again in no certain order: The fact this property was manufactured and had no tie to the region While is was near the water the room had no view The different interior vignettes all look the same with similar props that seem to all come from some central accessories factory The layout of the central corridor was incredibly confusing and rather annoying The lighting of the main hall was too dark and the signage was almost invisible and rather annoying as well. Everything was way too expensive beginning with the room price per night It's a compound It's Pretentious For some reason the pool had really rough and sharp stone around it The sliding door that was located in front of the TV came off its track and was annoying. The bedroom was crammed full of "designed accessorization "and felt crowded The shower door never really closed The cost of food was 2 to 3 more expensive than what you would pay locally and not necessarily better.…
Most people outside Italy didn't typically stray to this part of Italy, but places like this are changing this. It's all a little over the top and you pay for the privilege, but it's simply remarkable. You can visit the hotel and never leave the sprawling grounds or venture a little with a bike ride to the beach (tip, if you have kids and they want to bike, consider bringing their helmet). You can also venture out to the local/regional towns, with some planning and help from the decent concierge. If your from NY or LA, be prepared to run into people you know.. Not sure that is good or bad for you..
Travelling with a young child and wanting a certain level of service, we were told by friends that borgo egnazia was the place to be. There are loads of positives about this place, though if I could give it 4.5 stars instead of 5, I would. Here's why: - I read alot of reviews here about the hotel, and service being rude or inattentive was mentioned a few times. This is definitely *not* the experience we had. All staff were very friendly and helpful, and we were there for a full week so it wasn't a fluke. We did have a couple of issues with service whilst we were there (a very boring but very messy issue with one of our transfers, which was So badly handled by management we've got a family joke about it now). But here are my complaints on service: pool service is either non existent (esp by the kids pool) or scarce. And when we arrived our 'personal concierge' added us on WhatsApp, except he was off duty more than half of our stay (so what was the point of it). These are luxury problems, but when you're staying in a luxury hotel paying the amount you do (hello 12 euro Milkshake), its not OK to not be served by the pool, nor is it OK to pretend you have a concierge when they're gone most of the time, at random hours. - I also read that the food wasn't good. I don't think it's fair to say its not good. But to be honest it's not exceptional, and considering you're in puglia and paying a fortune, I guess that's why people might complain. Breakfast is also so... Odd? The buffet was decent but they also have a confusing or incomplete hot food menu. Why wouldn't you list pancakes, sausages, bacon, avocado etc on a breakfast menu if they're available?! We only found out they were by looking at other guests plates! But once we did get our heads around what was actually available, it was delicious. - the rooms are very clean but yes, as all the reviews state, oddly dark. They're also not very big or kid friendly, but tbh I still thought they were decent. - the events they throw are really very nice. Again, expensive, but they do give good variety and make it fun for couples and families alike. And if you're worried this sounds like too much of a family hotel when you're a couple, don't worry about that. Families stay in a different section of the hotel, have a different (less trendy) pool, and even have a different breakfast area! - for families, the kids club is ideally situated right by the kids pools if you don't want to be too far away. They take children of all ages, for as many hours as you like. The staff there are really nice and the club is very good. - what annoyed me was the beach situation. We were told by our absent 'concierge' that there are two beaches. The first is the one with the lovely beach restaurant, by the rocks. He specifically told us it wasn't kid friendly because there are stairs to go into the sea and you can't put your feet on the ground to carry an infant. So we didn't go to the beach until the end of our stay, only to discover that you could absolutely put your feet on the ground and we missed out of 5 days of beach time because of his false statement. That beach area is actually perfectly fine for kids, really pretty, lovely restaurant etc. So we're just sad we didn't get to enjoy it more. The other beach was the so called Kid friendly one because its a sandy beach. We stayed there for 45mins and didn't go back. Not well kept, in terms of the sand being bitty and riddled with cigarette butts, and the bar situation was unpredictable in terms of what they serve and when. In fact when we got there they told us they ran out of food at 3pm. I do feel like this is a bit of a harsh review about a hotel we actually really enjoyed. The facilities are great, the service is very friendly, the food is good! But it just needs a bit more fine tuning to truly be worth what you're paying for. So I don't think we'd go back at peak time as there are other options which are the same price that meet those standards, but I do think we'd go back off season, especially with kids. …
Yes, It does not come cheap. But once inside, you barely want/need to walk outside… from the lush breakfast to the snooker room next to the bar where can end the night with some bourbons and cigars. Strongly advise rooms in the Borgo, those with little garden offer the option to have a romantic indoor dining when restaurants are busy. Staff can accomodate any requests, and did a wonderful job setting up the garden for a surprise candle light dinner with flower petals on the table. Having seen few places in Puglia, any holiday should end with couple of nights here.
Thank you for amazing time in borgo 5 star hotel/staff and service... Beautiful property in puglia..... 5 stars an lifeguard in the pool.... Special restaurants 2 camini and sunday party in piazza(senza fiato) see you next time
I had a bad first impression of Borgo Egnazia when I arrived after a long drive, and rather than being waved through the gate, was kept waiting while the porter stands there making notes on a clipboard about god knows what (while a line of cars also waiting starts forming behind), which was just a taste of how disorganised everything appears to be at the hotel. My experience didn't get much better from there, when I discovered my room wasn't ready (no big deal, I arrived an hour or so before check in time) and left my bags at reception to go and have lunch, only to be told that there's no space at the restaurant. So I sat in a corner at a low table with no choice but to order from the limited bar menu, and the food was incredibly disappointing. I was hoping this was a one-off: but no, my dinner that night (at the pizzeria in the Borgo square), and breakfast the following morning were both awful (and the service was terrible too, with me having to repeat orders and simply being ignored half the time). After my meal, I'm finally told that my room is ready, only for a receptionist to take me there and look very confused to discover that housekeeping has just started cleaning it. The place is basically a shambles I realised, so I just sat around in the hallway twiddling my thumbs until housekeeping left. The hotel is massive and has a huge number of rooms, so if you like a sense of serenity or intimacy on your holidays, then this is definitely not the place for you. It seems to market itself heavily to families and has tons of child-oriented activities on offer and kids everywhere, so as a solo traveller looking for some peace and quiet it was basically a disaster. The property itself is pleasant and nicely designed, and has good facilities (nice, spacious pools), but that is really the only good thing I can say about the hotel: the experience as a guest is nothing short of terrible. The "king" bed in my room was two twin mattresses pushed together, with the inevitable annoying seam running down the middle. Bizarrely, they offer you only oversized pillows which are clearly meant to be decorative, and are so spectacularly uncomfortable that I found it hard to sleep. Probably the worst bedding of any hotel I've stayed at in the past several years. And all this for the price of.... 2,000 euros per night (for the cheapest room option). It is, without a doubt, one of the most insultingly overpriced hotels I've ever been to (and that's saying something). Don't waste your money - I'm being generous giving it 2 stars in my review, only because the grounds are quite nice.…
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