We went in Borgo and spent 3 nights as part of a Corporate Award Recognition to the Peak Performers. The place is a real "Borgo" all built with local Tufo clear stone. Every single piece of the architecture and interior of each room has been designed around this stone. Golf course, sport facilities, Spa and wet area, food everything was just perfect and allowed us to relax for few days. This is a premium high standard resort where all details are studied and implemented to provide to guests an incredible customer experience.
It's stunning. It goes on and on and on... It feels like a village, but in fact it is all newly built. It is lovely and service is excellent. Restaurants feel hotel-y, not as intimate as in a smaller hotel. This is big!
This hotel and restaurant were a major disappointment.The hotel is very overrated and nothing special.Service terrible and atmosphere quite depressing. Food at La Frasca restaurant was way below expectations and service very poor! I sas considering to come here at Borgo Egnazia in the future BUT will Never come! Many better hotels around like Rocco Forte and Masseria San Domenico nearby.
Extremely disappointed in this resort. Seeing it online, it all seemed great... but this all changes when arriving. -once you enter the hotel, its like entering another world with ZERO light... everything is so dark, almost hurts the eyes. -Food was very disappointing, there was never salt -Service very disappointing too. I had to stand up 6 times during my dinner to close the door as there was freezing air entering. the hostess never did this or realised, and me, as a guest, I had to continuously stand up. They really need to higher more experiences and attentive people -the Aperitif was so "sad" for such a priced hotel. We got some (non home made) taralli, some olives and nuts.. very boring and not what you would expect in italy in such a hotel. I would never pay such a price for such poor experience...…
Lovely staff Breakfast is a delectable spread The spa has a gorgeous sense of serenity to it There are options of heated and non heated pools The environmentally friendly approach is truly authentic very very pretty
This hotel is amazing, more like a village with all the luxuries. Fantastic style and architecture, superb staff, wonderful amenities (heated outside pools, spa, etc. The only negative was the food; we had 3 meals, In the dinner the melanzane Parmigiana was not fully cooked and the sliced beef not tender at all. The second dinner, pasta was uninteresting. At breakfast the omelet was good but the coffee was not. So I would definitely return but not eat there.
Amazing resort with great services. Location is stunning. Spa also. Rooms are very spacious. Looks like an italian village. Beaches are great and food fantastic specialy the one on the beach. Great golf course.
Let’s start with the positives. The hotel, pools and beach were lovely. That’s it. The “personal” concierge takes hours to respond and had only one good restaurant referral. Other restaurants had no English menu or fish cleaned with bleach. Housekeeping let in a bee in our room and left the darkening drape open to early sun streaming into the window. If that wasn’t bad enough the auto night lights go on when anyone moves. The restaurant rules are inflexible about breakfast timing yet arriving on time can result in waiting. Oh yes, you can order later but it will cost you full a la carte pricing. Many staff do not speak English but kudos to Rosa. The beach “buggy” ride is very bumpy and a foot injury was sustained by smashing into the metal rail over a bump. Reporting all of this to the front office staff was to no avail. They just don’t care.…
My husband and I had been looking forward to staying at Borgo Egnazia for years. My husband is from Puglia and it was his dream to take me there. We booked our trip in 2019 to visit in June of 2020. In March when the pandemic hit we contacted Borgo Egnazia to cancel and asked for a refund that we paid in 2019 the total of 5000 euro. They refused and we’re extremely rude to us. After several emails they agreed to offer us a credit to be used in by the end of summer 2021. When we rebooked our trip our same room category that we originally booked in 2019 had doubled in price! We couldn’t understand why since we were going at the end of their busy season. We asked if they would offer the same rate and we refused. We were so looking forward to our stay even though we had to pay double the price for our room. Our room was dark and dingy. No views and everyone we interacted with at the front desk was extremely rude. When we checked out there were charges that were not supposed to be on our bill which they refused to remove. My husband spoke to the manager and he refused to remove any of the charges that were supposed to be included in our room rate that was more than double what we were willing to pay. I would not recommend this hotel to anyone. There are beautiful Masserias in the area that are less expensive and much nicer. Borgo Egnazia is way over rated and it looks like Disneyland!…
We just came back from 10 days at Borgo Egnazia (Family of 4 with 2 young girls), and once again the stay was magical. It was our 3rd time at Borgo Egnazia and amongst the things that really stood out are: +++ The overall design of the resort, so serene and stylish +++ The swimming pools +++ The Spa +++ The Breakfast and overall quality of food: simple, fresh, well thought Honestly the resort, and the attitude & kindness of the staff, is just amazing. The only thing that baffled us was the shape in which the 'sandy beach' was when we stayed (lots of algaes, not super clean or attractive), but all the rest was really perfect.