InterContinental Sydney Double Bay, an IHG Hotel
33 Cross St, Double Bay, Sydney, New South Wales 2028 Australia
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About
#1 of 2 hotels in Double Bay
Location
4.5
Cleanliness
4.5
Service
4.2
Value
3.9
InterContinental Sydney Double Bay is a luxurious hotel with a homely feel, located in a unique village close to the heart of the city. This exclusive beachside suburb allows visitors access to everything, from world-class restaurants and bustling nightlife to cafe culture and peaceful walks. Sip cocktails on our Rooftop Bar with picturesque views, dine in the award-winning bar and dining or celebrate a special occasion in style.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Secured parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fence around pool
Yoga room
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, French, Chinese, German and 5 more
Location
88Good for walkers
Grade: 88 out of 100
53Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
33 Cross St, Double Bay, Sydney, New South Wales 2028 Australia
Getting there
EdgecliffSydney Trains10 min
Rental CarsSee all Double Bay rental cars
797Reviews15Q+A100Room tips
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+1
Went there for my boyfriend's birthday celebration. What a great mini getaway. Service is excellent. I've got a room with a balcony facing the water. The best part is the rooftop bar. It's a must especially on a good weather. Sunbathing with great view is very relaxing. The stillery bar has great cocktail, try 'cross st'. It's a cocktail with pandan in it. The area is surrounded by cafe and restaurants so brunch and dinner are all enjoyable.
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Date of stay: October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Nov 1, 2015
LavenderGirl27, Thank you for taking the time to write about your experience at InterContinental Sydney Double Bay and we are pleased you experienced a wonderful birthday celebration. Located on the first floor, Stillery is bright and airy, a perfect place to relax, where you can enjoy a drink or dining experience with a seasonal menu of dishes for breakfast, lunch and dinner. I am glad to hear that you enjoyed yourself and had the chance to try one of our bespoke cocktails. We all look forward to having another opportunity to welcome you in the not too distant future. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two very comfy queen beds meant my daughter and I could be accommodated comfortably with room to share.Room had a small balcony with table and chairs- upper floors look out to harbor views and the sunset - also loved having champagne on the roof by the pool and watching the Sydney ferries glide over the water day and night. Service was good friendly and very helpful. Coffee machine in room a plus with great selection of teas as well. Close to CBD and straight out the door to interesting shopping. All in all I had a very satisfying stay - lovely catch up with my daughter who was in Sydney on business.
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Date of stay: June 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Nov 1, 2015
Dear tazzietraveller, Thank you for taking the time to provide your kind feedback on your recent stay with us, especially for your lovely compliments on our staff and our rooms. Designed to resemble an elegant and luxurious residence, InterContinental Sydney Double Bay features 140 guest rooms and suites, most with private balconies, wrapped around a French provincial courtyard at the heart of the building. We are glad you experienced the Rooftop Bar & Lounge, designed as a hideaway it is an unforgettable place to soak up the sun and relax by the shimmering pool, enjoy a cocktail at the bar or recline in a cabana with a glass of Champagne. It was a pleasure to have you as our guest and we hope to have another opportunity to welcome you back to our hotel upon your next visit to Sydney. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After staying at the Intercontinental in Sydney and Melbourne, I was a bit disappointed with the overall experience. The room was very clean and tidy fresh looking and modern. The view over the harbour from the pool on the top floor was spectacular. The settings were comfortable with group cabanas and pool side bar and staff very friendly and attentive. We paid the extra for club level but the club lounge was hidden away on the 2nd floor looking over the courtyard (not much to look at and in the evening there was no lighting to show off the gardens), the staff were disorganised and may have been new- the food wasn't available when we arrived at 5.30 pm (club opened at 5pm) and our canapés were 2 steamed buns with the paper still attached to the bottom which I could have got at…
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Date of stay: September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Nov 1, 2015
Dear Lyn_traveller13, Thank you for taking the time to provide your feedback following your recent stay with us at InterContinental Sydney Double Bay. I was disappointed to note that your recent stay with us was less than memorable. We are concerned to hear about the service issues you raised in our Club Lounge. This is certainly not to our usual standards and I am personally in discussions with my team about your concerns as we work toward creating memorable experiences for all our guests. It was a pleasure to have you as our guest and we hope to have another opportunity to welcome you back to our hotel upon your next visit to Sydney Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a beautiful hotel in a fantastic location. Exceptionally clean, great room with all the mod cons, great bathroom with walkin shower and separate toilet (toilet in the bathroom but has its own door. Hotel staff were very very friendly from the moment we pulled up at the hotel. Every staff member if they saw you around always said hello. Great bar Stillery well priced, we had breakfast in the stockroom and it was very enjoyable. The executive club was fantastic and the service exceptional. We celebrated our 28th anniversary and we were surprised with champagne and chocolates and a beautiful hand written card. Great restaurants, cafes, shopping right at the front door. Highly recommend intercontinental.
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Date of stay: October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Oct 25, 2015
Dear Nettie08, Thank you for taking the time to provide your lovely feedback following your recent stay with us at InterContinental Sydney Double Bay. It was with great pleasure that I received your delightful comments about our service - thank you. My entire team will be thrilled as it is greatly appreciated when their efforts are recognised and that they could provide you with such an enjoyable and memorable experience. I will certainly pass on your positive feedback to them. It was a pleasure to have you as our guest again and we look forward to welcoming you back to our hotel in a not too distant future. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I asked for a quiet room and thats just what I got. Spacious with a king bed, couch and table and chairs. A well stocked mini bar and a balcony with pretty views of the rooftops of Double Bay and glimpses of the harbour. The in room dining was exceptional as was the High Tea served with a glass of Champagne. Toiletries were above par and service from all staff exemplary. Right in the middle of bustling double bay which is brimming with boutique stores and too many choices of cafes and restaurants. Met all my needs and I will be sure to return next time I need a last minute break from the stresses of The Real World.
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Date of stay: October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Oct 26, 2015
Dear Notafusspot, Thank you for taking the time to provide your lovely feedback following your recent stay with us at InterContinental Sydney Double Bay. It was with great pleasure that I received your delightful comments about our service. My entire team will be thrilled as it is greatly appreciated when their efforts are recognised and that they could provide you with such an enjoyable and memorable experience. I will certainly pass on your positive feedback to them. Thank you also for your compliments on our High Tea in Stillery. Located on the first floor, Stillery is bright and airy, a perfect place to relax, where you can enjoy a drink or dining experience with a seasonal menu for breakfast, lunch and dinner. It was a pleasure to have you as our guest again and we look forward to welcoming you back to our hotel in a not too distant future. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I love this hotel, it is relaxed, swish and feels unrushed. My stay was improved with an upgrade to a suite, although I did book the Club package. The Club was brilliant, canapes and drinks between 5 - 7 p.m., fantastic breakfast and a high tea to die for... The surrounding area is full of interesting shops and galleries, the ferry pulls into the cove only a 5 minute walk away, the train service is a 5 minute walk away.
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Date of stay: October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Oct 25, 2015
Dear Grant W, Thank you for taking the time to provide feedback on your recent stay with us and we are glad you enjoyed your time. I am pleased to hear that you used Club InterContinental. Located on level two, Club InterContinental features a stylish lounge opening out onto a French provincial courtyard with fragrant garden. Access includes personalised complimentary services such as private check in, breakfast, all-day refreshments and evening canapés and drinks. The Club InterContinental courtyard and lounge is available exclusively to Club InterContinental guests. It was a pleasure to have you as our guest and we look forward to welcoming you back to our hotel upon your next visit to Sydney. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location and very relaxing. Service was amazing. There was nothing that was too much trouble. Would definitely stay there again as it was a lovely part of the city. The view from the pool was amazing and we were made to feel extremely welcome. It was probably the best service I have had at a hotel.
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Date of stay: September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Oct 25, 2015
Dear Janet R, Thank you for taking the time to provide feedback on your recent stay with us at InterContinental Sydney Double Bay. It really is wonderful to hear your positive feedback regarding our staff; it’s our focus to ensure we deliver an outstanding and memorable experience for all our guests. I will be sure to pass this feedback onto the team. We are glad you experienced the Rooftop Bar & Lounge, designed as a hideaway, it is an unforgettable place to soak up the sun and relax by the shimmering pool, enjoy a cocktail at the bar or recline in a cabana with a glass of Champagne. It was a pleasure to have you as our guest and we look forward to welcoming you back to our hotel upon your next visit to Sydney. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ok! So its a great location with relaxed atmosphere and a quality finish. Just needs the staff to step up to the expectations of the surroundings. More attention to detail on the little things and a warm smile would go a long way to make this one of the best places to stay in Sydney. The staff are cold and prickly but efficient.I have stayed four times this year and it is still the same! Not sure if I will return????
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Date of stay: October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Oct 15, 2015
Dear Hiptotoe, Thank you for taking the time to provide your feedback following your recent stay with us. We are concerned to learn your stay with us fell short of expectations. It is no secret that good customer service makes all the difference to a hotel stay experience. Knowing this, I am concerned to learn that your stay with us was not up to our usual standards in this regard. Ultimately it is my responsibility to develop our people to ensure we are delivering outstanding customer service to our guests. I am personally addressing your concerns with our team. It was a pleasure to have you as our guest again and we sincerely hope we can welcome you back when you next visit Sydney. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was fine BUT - and a very big BUT - the rooms (apart from the very expensive suites) have only 1 TINY cupboard, half of which is hanging space and the bottom half consists of 3 VERY small drawers. We arrived from the UK with a fair amount of luggage which we had brought for our 3 week stay in Oz, but there was no way we could accommodate this in our King room (1 below a suite). All the hotel would do - apart from offering us a (reduced) paid for upgrade - was to take out furniture, and bring in a clothes rail and chest of drawers. Our room was a complete mess as we had to partly use these and live out of suitcases dotted around the room. Our advice - do not consider this hotel if you have more than a minimum amount of luggage.
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Date of stay: October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Oct 13, 2015
Dear David K, Thank you for taking the time to write about your experience at InterContinental Sydney Double Bay. I was disappointed to note that your recent stay with us was less than memorable. It is a priority for us to ensure that we are delivering the InterContinental level of service and experience and we have taken all your feedback on board. It was a pleasure to have you as our guest and we sincerely hope we can welcome you back when you next visit Sydney. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A newly renovated hotel + a quiet bayside town + lots of boutique shops = my new favourite!! Loved the settings and furnitures in the hotel..extremely modern and well designed. Staffs are very professional. Had breaky and dinner downstairs - breakfast is standard intercontinental breakfast setting which usually does not have lots of varieties but the quality was great. Dinner was brilliant ! Service was top class! The surroundings are another Plus.. great shopping district if you are into boutiques that cannot found in many other places in Australia. Also, ferry to the city is only 5 min away!
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Date of stay: September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from InterContinenta... S, General Manager at InterContinental Sydney Double Bay, an IHG Hotel
Responded Oct 13, 2015
Dear youeeg, Thank you for taking the time to write about your experience at InterContinental Sydney Double Bay. We are delighted to receive your comments on our service, furnitures and dinner. It will give me great pleasure to pass your compliments about Stockroom restaurant and grill onto our culinary team. Collaborating with local suppliers and makers, Executive Chef Julien Pouteau and his talented team use the robata grill to turn produce, from fresh seafood to crisp seasonal vegetables, into uncomplicated but unforgettable culinary creations. We are thrilled you enjoyed the menu and thank you also for your compliments on our service. Thank you and we look forward to welcoming you again soon. Yours sincerely, Paul Walters General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$208 - $358 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesSydneyWoollahraDouble BayDouble Bay
NUMBER OF ROOMS
140
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