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Hotel Citadelle

4800 Boulevard Wilfrid-Hamel, Quebec City, Quebec G1P 2J9 Canada
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Traveler (87)
Room & Suite (35)
Dining (23)

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About

#106 of 120 B&Bs / Inns in Quebec City
Location
3.8
Cleanliness
4.2
Service
3.7
Value
4.1

See why so many travelers make Hotel Citadelle their small hotel of choice when visiting Quebec City. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.

Site historique de la Visitation (2.1 mi), located nearby, makes Hotel Citadelle a great place to stay for those interested in visiting this popular Quebec City landmark.

You’ll enjoy relaxing rooms that offer air conditioning, and you can stay connected during your stay as Hotel Citadelle offers guests free wifi.

The small hotel features a 24 hour front desk and baggage storage. For guests with a vehicle, free parking is available.

While in Quebec City be sure to experience local shrimp favorites at Cochon Dingue Lebourgneuf.

Plus, during your trip, don’t forget to check out some of the popular art galleries, such as Three Crow Glass Studio, Sculpteur Flamand, and Galerie Art Inuit Brousseau et Brousseau.

At Hotel Citadelle, your comfort and satisfaction come first, and they look forward to welcoming you to Quebec City.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Vending machine
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Allergy-free room
Air conditioning
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French

Location

38Car recommended
Grade: 38 out of 100
13Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
See what other travelers are saying
  • Emy121
    Brooklyn, New York16 contributions
    Not great....
    Traveling all over Canada with my husband and three kids (12-15). We stayed in a Holiday Inn Express and Hampton Inn Suite which were great. We aren't super fancy so it's not like we need a lot of amenities. Traveling with 5 is tricky so we needed a place that would accommodate us all and this place seemed perfect because it was a suite. It's not in a great area, meaning there is NOTHING close where you can walk to or a short drive to. Old town was about 25-30 minutes away. The place is not nice. It's really dark and old and hasn't been updated in a LONG time. Lots of mold in the bathroom baseboards. I had to go and get toilet paper from the front desk bc we had 1/4 left and no replacement. Air conditioners are window units so our curtain didn't cover the window (unless we didn't use the air conditioner) and so I had to shove the curtain in the top of the air conditioner so people couldn't see us sleeping in our bed. The air conditioners are also VERY LOUD so it was like sleeping in the engine of an old car. The rooms are very dark and dingy and very old. The staff was nice. The rooms are fine in that we had what we needed, but we did not want to be there. We tried to stay out as long as we could so we could come home tired and just go to bed and not spend time in the room. It just wasn't very nice and we did not feel comfortable at all there. I don't think I would recommend this place to anyone I know. Not even my friends that really know how to "rough it". We got up and just left and didn't even take advantage of the breakfast. We were planning on spending the day in Quebec City but instead just wanted to leave and head to Montreal. I do not recommend this place at all.
    Date of stay: August 2017
    Traveled with family
    Written August 18, 2017
  • neuneu27
    16 contributions
    Will definitely return. Don't listen to bad reviews. do your own.
    If your looking for an affordable and nice place in quebec this is the place for you. We were 3 couples..and stayed in one of the family room in the basement this January 2016 for only 155$ CAN tax included, breakfast included PLUS parking for 8 days. You can't get that anywhere for that price. its clean..the room even had wooden floor not a smelly rug like many other places I already stayed at. The only thing they don't have a shuttle but for that price you can't expect too either. Cab is 15$ flat rate to the airport each way. its not too bad. We even were lucky enough to have a Van CAb and fit all 6 of us in it. I would definitely recommend it. and will definitely return for our next trip in Quebec or if we take a vacation in the south we were sleep there the day prior to departure (its cheaper that way vs the parking itself at the airport) and you get to shower and sleep the day before (lots of departure are early in the morning so its good for that. plus we had like 6hrs drive to get to the airport. If you like the 5 stars hotel, and the 10th levels and up hotel and your fuzzy on everything, that you look for every little details to find something wrong. well maybe its not the place for you. But for the price/service/and clean room etc. I will recommend it to somedody like myself that looking for a great deal with a decent place. I will say its a good 4 stars and a small family hotel/motel (2 levels)
    Date of stay: January 2016
    Traveled as a couple
    Written January 21, 2016
  • AZS1989
    183 contributions
    Wouldn't go back.
    Best I can say is the staff were friendly. The room was overpriced for what it was and was in dire need of updating. Bulky tv, old covers. The room was also not very clean. There were dustballs and the shower did not look like it had been cleaned. The breakfast was gross. My bagel was stale. There was no cream cheese. The coffee machine would not pour. The room was small and over crowded. I was disappointed, for $118 we've stayed at much nicer places.
    Date of stay: October 2015
    Traveled as a couple
    Written October 11, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mike wrote a review Aug 2022
3 contributions
Do not stay here. There were dirty Kleenexes when we pulled down the bed sheets. Dust and dirt under the beds. We even broken ear rings under the bed looks like hookers use this place. The fold out bed kept collapsing. We tried to ask for some form of compensation but the owner Charlie said that was the price. The place needs a major upgrade and smells like an old carpet everywhere.
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Date of stay: August 2022
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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c S wrote a review Jun 2022
1 contribution1 helpful vote
the hotel manager charged by credit card $30.00 after my check out, stating a towel was stained!! when towel was already stained and far from new! They did not even contact me to advise me or mention this charge, completely unprofessional and insulting to treat clients this way! and when i called to discuss the extra charge, the manager refused to even speak to me or call me back. extremely rude!
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Date of stay: May 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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NE_Hiker1990 wrote a review Apr 2019
18 contributions4 helpful votes
We stayed twice at this hotel, visiting friends in the area; our rooms were very similar. The interior of the hotel is quite charming; the halls have nice decorations, though it's a bit dimly lit. The front desk seems to be staffed 24 hours a day. Rooms are a bit small, but nicely appointed with a desk, chair, and comfortable beds. Bathrooms have separate baseboard heat. Staff during both our trips spoke fluent English as well as Quebecois, and were incredibly helpful. Our only difficulty lay in the thick sheet of ice that formed in the small parking lot. As the ice sheet thawed, it thinned, enabling our car's tire to crash through the ice and form a pothole. The car was stuck and had to be towed out; had we realized this, we'd have unloaded our luggage and parked in the lot just above the hotel. Hotel offers free WiFi and simple breakfasts; the breakfast room can become quite crowded at various times. Coffee is always available, as is ice. Charming, affordable, and friendly.
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Date of stay: March 2019
Rooms
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emy121 wrote a review Aug 2017
Brooklyn, New York16 contributions7 helpful votes
Traveling all over Canada with my husband and three kids (12-15). We stayed in a Holiday Inn Express and Hampton Inn Suite which were great. We aren't super fancy so it's not like we need a lot of amenities. Traveling with 5 is tricky so we needed a place that would accommodate us all and this place seemed perfect because it was a suite. It's not in a great area, meaning there is NOTHING close where you can walk to or a short drive to. Old town was about 25-30 minutes away. The place is not nice. It's really dark and old and hasn't been updated in a LONG time. Lots of mold in the bathroom baseboards. I had to go and get toilet paper from the front desk bc we had 1/4 left and no replacement. Air conditioners are window units so our curtain didn't cover the window (unless we didn't use the air conditioner) and so I had to shove the curtain in the top of the air conditioner so people couldn't see us sleeping in our bed. The air conditioners are also VERY LOUD so it was like sleeping in the engine of an old car. The rooms are very dark and dingy and very old. The staff was nice. The rooms are fine in that we had what we needed, but we did not want to be there. We tried to stay out as long as we could so we could come home tired and just go to bed and not spend time in the room. It just wasn't very nice and we did not feel comfortable at all there. I don't think I would recommend this place to anyone I know. Not even my friends that really know how to "rough it". We got up and just left and didn't even take advantage of the breakfast. We were planning on spending the day in Quebec City but instead just wanted to leave and head to Montreal. I do not recommend this place at all.
Read more
Date of stay: August 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andre L wrote a review Aug 2016
Toronto, Canada38 contributions6 helpful votes
There was no lights when I got to the hotel. I was unlucky, but the staff didn't help neither. They were rude and didn't provide anything that could help getting into a dark room in the middle of the night. Internet was terrible and the location was not good as well.
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Date of stay: August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KarenE3A wrote a review Jun 2016
Fredericton, Canada103 contributions13 helpful votes
I found our rooms dark and dingy and in desperate need of updating. However, we needed a place for 6 of us on a recent trip for a funeral so this fit the bill. Definitely was not impressed with the free breakfast and probably would not go back again.
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Date of stay: July 2015
Location
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jenia P wrote a review Jun 2016
1 contribution
We recently booked a room at Citadelle, but then had to cancel it. The whole process turned out to be unnecessarily difficult. What we learned through our (and our booking agent's) interactions with the hotel's personnel during those 3 days (!) was that none of them actually spoke any English and only when we called back after finding a person on our end who spoke proper French did we have a productive conversation. This was quite a surprise to see a level of customer service this low in such a popular tourist destination like Quebec City. Would not recommend this place unless you're fluent in French.
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Date of stay: June 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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neuneu27 wrote a review Jan 2016
nb16 contributions15 helpful votes
If your looking for an affordable and nice place in quebec this is the place for you. We were 3 couples..and stayed in one of the family room in the basement this January 2016 for only 155$ CAN tax included, breakfast included PLUS parking for 8 days. You can't get that anywhere for that price. its clean..the room even had wooden floor not a smelly rug like many other places I already stayed at. The only thing they don't have a shuttle but for that price you can't expect too either. Cab is 15$ flat rate to the airport each way. its not too bad. We even were lucky enough to have a Van CAb and fit all 6 of us in it. I would definitely recommend it. and will definitely return for our next trip in Quebec or if we take a vacation in the south we were sleep there the day prior to departure (its cheaper that way vs the parking itself at the airport) and you get to shower and sleep the day before (lots of departure are early in the morning so its good for that. plus we had like 6hrs drive to get to the airport. If you like the 5 stars hotel, and the 10th levels and up hotel and your fuzzy on everything, that you look for every little details to find something wrong. well maybe its not the place for you. But for the price/service/and clean room etc. I will recommend it to somedody like myself that looking for a great deal with a decent place. I will say its a good 4 stars and a small family hotel/motel (2 levels)
Read more
Date of stay: January 2016
Value
Rooms
Service
Trip type: Traveled as a couple
Room Tip: Family room 2 queen bed and 1 double bed cheap price I recommend it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AZS1989 wrote a review Oct 2015
Montreal, Canada183 contributions62 helpful votes
Best I can say is the staff were friendly. The room was overpriced for what it was and was in dire need of updating. Bulky tv, old covers. The room was also not very clean. There were dustballs and the shower did not look like it had been cleaned. The breakfast was gross. My bagel was stale. There was no cream cheese. The coffee machine would not pour. The room was small and over crowded. I was disappointed, for $118 we've stayed at much nicer places.
Read more
Date of stay: October 2015Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aileen F wrote a review Jul 2015
5 contributions3 helpful votes
I was looking for a pet-friendly hotel to stop at for a night on my drive from Halifax to Ottawa, and found Hotel Citadelle on Trivago. It sounded good based on other ratings, and I was not disappointed. The hotel is a small, family run business with a very friendly front desk staff. They welcomed me and my large dog, and I was shown to a small, cozy room that was very clean and comfortable. After a long day on the road, I had no hesitancy taking a shower in the seemingly newly renovated bathroom and then falling into bed and having a great sleep. The A/C was a must, as the room was quite stuffy when I first entered, but the cool air kicked in quickly. I didn't find any problems with noise at all. The location is not ideal for downtown or historic Quebec City exploration, but if you have a car and are looking for a great deal, it's worth it.
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Date of stay: July 2015
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$74 - $96 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecQuebec City
NUMBER OF ROOMS
35
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HOTEL CITADELLE - Prices & Reviews (Quebec/Quebec City)

Frequently Asked Questions about Hotel Citadelle
Which popular attractions are close to Hotel Citadelle?
Nearby attractions include Bar Chez Stanley (0.5 miles) and Delire Escalade Sainte-Foy (0.3 miles).
What are some of the property amenities at Hotel Citadelle?
Some of the more popular amenities offered include free wifi, free parking, and baggage storage.
Is parking available at Hotel Citadelle?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Citadelle?
Conveniently located restaurants include Restaurant Rascal, Chez Victor, and Restaurant Normandin Henri IV.
Which languages are spoken by the staff at Hotel Citadelle?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel Citadelle?
Many travelers enjoy visiting Site Traditionnel Huron (4.7 miles), Maison Henry-Stuart (4.9 miles), and Cartier-Brebeuf National Historic Site (4.4 miles).