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Hotel Citadelle

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4800 Boulevard Wilfrid-Hamel, Quebec City, Quebec G1P 2J9 Canada
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Traveler (85)
Room & Suite (35)
Dining (22)

About

#70 of 118 B&Bs / Inns in Quebec City
Location
Cleanliness
Service
Value

See why so many travelers make Hotel Citadelle their small hotel of choice when visiting Quebec City. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.

Site historique de la Visitation (2.1 mi), located nearby, makes Hotel Citadelle a great place to stay for those interested in visiting this popular Quebec City landmark.

You’ll enjoy relaxing rooms that offer air conditioning, and you can stay connected during your stay as Hotel Citadelle offers guests free wifi.

The small hotel features a 24 hour front desk and baggage storage. For guests with a vehicle, free parking is available.

While in Quebec City be sure to experience local shrimp favorites at Cochon Dingue Lebourgneuf.

Plus, during your trip, don’t forget to check out some of the popular art galleries, such as Three Crow Glass Studio, Sculpteur Flamand, and Galerie Art Inuit Brousseau et Brousseau.

At Hotel Citadelle, your comfort and satisfaction come first, and they look forward to welcoming you to Quebec City.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Vending machine
Fax / photocopying
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Allergy-free room
Air conditioning
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French
50Reviews0Q+A2Room tips

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NE_Hiker1990 wrote a review Apr 2019
12 contributions2 helpful votes
We stayed twice at this hotel, visiting friends in the area; our rooms were very similar. The interior of the hotel is quite charming; the halls have nice decorations, though it's a bit dimly lit. The front desk seems to be staffed 24 hours a day. Rooms are a bit small, but nicely appointed with a desk, chair, and comfortable beds. Bathrooms have separate baseboard heat. Staff during both our trips spoke fluent English as well as Quebecois, and were incredibly helpful. Our only difficulty lay in the thick sheet of ice that formed in the small parking lot. As the ice sheet thawed, it thinned, enabling our car's tire to crash through the ice and form a pothole. The car was stuck and had to be towed out; had we realized this, we'd have unloaded our luggage and parked in the lot just above the hotel. Hotel offers free WiFi and simple breakfasts; the breakfast room can become quite crowded at various times. Coffee is always available, as is ice. Charming, affordable, and friendly.
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Date of stay: March 2019
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Trip type: Traveled as a couple
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Emy121 wrote a review Aug 2017
Brooklyn, New York13 contributions7 helpful votes
Traveling all over Canada with my husband and three kids (12-15). We stayed in a Holiday Inn Express and Hampton Inn Suite which were great. We aren't super fancy so it's not like we need a lot of amenities. Traveling with 5 is tricky so we needed a place that would accommodate us all and this place seemed perfect because it was a suite. It's not in a great area, meaning there is NOTHING close where you can walk to or a short drive to. Old town was about 25-30 minutes away. The place is not nice. It's really dark and old and hasn't been updated in a LONG time. Lots of mold in the bathroom baseboards. I had to go and get toilet paper from the front desk bc we had 1/4 left and no replacement. Air conditioners are window units so our curtain didn't cover the window (unless we didn't use the air conditioner) and so I had to shove the curtain in the top of the air conditioner so people couldn't see us sleeping in our bed. The air conditioners are also VERY LOUD so it was like sleeping in the engine of an old car. The rooms are very dark and dingy and very old. The staff was nice. The rooms are fine in that we had what we needed, but we did not want to be there. We tried to stay out as long as we could so we could come home tired and just go to bed and not spend time in the room. It just wasn't very nice and we did not feel comfortable at all there. I don't think I would recommend this place to anyone I know. Not even my friends that really know how to "rough it". We got up and just left and didn't even take advantage of the breakfast. We were planning on spending the day in Quebec City but instead just wanted to leave and head to Montreal. I do not recommend this place at all.
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Date of stay: August 2017Trip type: Traveled with family
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Andre L wrote a review Aug 2016
Toronto, Canada38 contributions6 helpful votes
There was no lights when I got to the hotel. I was unlucky, but the staff didn't help neither. They were rude and didn't provide anything that could help getting into a dark room in the middle of the night. Internet was terrible and the location was not good as well.
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Date of stay: August 2016
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KarenE3A wrote a review Jun 2016
Fredericton, Canada103 contributions12 helpful votes
I found our rooms dark and dingy and in desperate need of updating. However, we needed a place for 6 of us on a recent trip for a funeral so this fit the bill. Definitely was not impressed with the free breakfast and probably would not go back again.
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Date of stay: July 2015
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Trip type: Traveled with family
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TorontoRaccoon wrote a review Jun 2016
1 contribution
We recently booked a room at Citadelle, but then had to cancel it. The whole process turned out to be unnecessarily difficult. What we learned through our (and our booking agent's) interactions with the hotel's personnel during those 3 days (!) was that none of them actually spoke any English and only when we called back after finding a person on our end who spoke proper French did we have a productive conversation. This was quite a surprise to see a level of customer service this low in such a popular tourist destination like Quebec City. Would not recommend this place unless you're fluent in French.
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Date of stay: June 2016Trip type: Traveled as a couple
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PRICE RANGE
$57 - $108 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecQuebec City
NUMBER OF ROOMS
35
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Frequently Asked Questions about Hotel Citadelle
Which popular attractions are close to Hotel Citadelle?
Nearby attractions include Bar Chez Stanley (0.5 miles) and Delire Escalade Sainte-Foy (0.3 miles).
What are some of the property amenities at Hotel Citadelle?
Some of the more popular amenities offered include free wifi, free parking, and baggage storage.
Is parking available at Hotel Citadelle?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Citadelle?
Conveniently located restaurants include Restaurant Rascal, Normandin, and Au Vieux Duluth.
Which languages are spoken by the staff at Hotel Citadelle?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel Citadelle?
Many travelers enjoy visiting Site Traditionnel Huron (4.7 miles), Maison Henry-Stuart (4.9 miles), and Cartier-Brebeuf National Historic Site (4.4 miles).