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Hotel Universel Quebec

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Hotel Universel Quebec
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296 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is very clean and has a new look! The room we had was clean and Well equiped! The WiFi from the hotel is good and very quick! We only used te room to sleep because we where always visiting Québec, but everything was good! The hotel is about 20 to 25min away from the centraal of the city... More 

Helpful?
Thank wibert p
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on Trip Advisor. We are truly happy to see that you fully enjoyed your stay with us. We are thrilled to know that the cleanliness of our establishment and our room has met your expectations! It is always great to have such positive feedback from our guests and we thank... More 

Gatineau, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location as we needed to go the UL for rugby , and close to downtown. We enjoyed the pool and hot tub but was smaller then it looked like in the pictures. Room was clean and spacious and we were happy to get an automatic room upgrade. We would defiantly stay again and recommend it to friends

Helpful?
Thank CaroJeanReid
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on Trip Advisor about your last visit at our hotel! We are truly happy to see that you fully enjoyed your experience and to know that your room has met your expectations! It is true that we are perfectly located near the Universty Laval, at a walking distance and we... More 

Ottawa
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After reading some of the reviews on Trip Advisor I was a bit concerned about my choice of hotels for my weekend in Quebec City but I decided to go ahead anyways. Well, I was quite surprised. This hotel was excellent ...and for the price would be hard to beat....except for some dust on the air conditioner filter which my... More 

Helpful?
Thank jacques1543
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking some of your time to write this review. We love to read our guest’s experience. We are glad to read that you had a great stay with us. Thank you for your good words on the room and the restaurant. We are happy that you also enjoyed the pool even though it was a little crowded.... More 

Brussels, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 24, 2016 via mobile

Location: Outside the City Center of Québec - easily accessible from the motorway. Staff: Nice however, some issues of communication between front desk and housekeeping during our stay. Room: #445: Big room with a King Size Bed. Noisy as next to the Air Co device of the Hotel. Bathroom: Small Bathroom with a bathtub. Other: Paking and Internet Free of... More 

Helpful?
Thank BN D
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking some of your time to write this review. We like to read our customer's feedback. We are glad to read that you appreciated the location of the hotel and our friendly staff. We take good note of your comment on the communication problem at the front desk. Thank you for your good words on your room.... More 

niagara falls
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 13, 2016

Well this was for a conference , lots of rooms everything is cozy , the rooms for the one i was inn had no View , and the cleaning was tight , felt very hard to breath but everthing ok , long walk to exit long hall's halway's the service is hard could not get good direction from staff to... More 

Helpful?
Thank Stephane H
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are truly sorry to see that you did not enjoyed your stay at our hotel, it does not represent a usual stay at our hotel. We take every customer’s comment very seriously and since we have our customers’ satisfaction to heart, if you would like to discuss about your experience, feel free to contact Mme. Sabrina Marion at smarion@hoteluniversel.qc.ca.... More 

Saint-Jérôme, Quebec, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 14, 2016

Nice clean hotel. Very polite staff. Comfortable king size bed. Very nice pool and spa environment. A Boston Pizza inside the hotel. Will go back again. We had a massage it was very nice. Nice massage room.

Helpful?
Thank Linda C
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on Trip advisor. We are glad to see that you fully enjoyed your stay at our hotel. It is always great to have positive feedback from our guest. We are happy to see that the cleanliness of our room and our tropical atrium with a pool and spa delighted you.... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 9, 2016 via mobile

I stayed here for 3 nights early April .I originally booked here after looking through their site seeing they have room without carpet and having a gym .Booking went smooth,room was very spacious and nice with a huge bathroom.Everything was clean in the room.I had the room #400. The gym was dirty,the towels were actually "bath mat" which isn't soft... More 

Helpful?
Thank HabsfanJezTimes2
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on Trip Advisor. We are glad to see that the size and the cleanliness of your room has met your expectations. It is true that we have rooms with wood floor, to the delight of many of our clients. It is possible to make a request while booking to have... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 16, 2016

This is a great hotel, very clean, lovely comfortable beds. The pool and spa area were a little small but it was fine, you just had to time when you wanted to use these facilities as there were alot of children staying at the same time, and even though there were signs stating no-one under 18 allowed in the spa... More 

Helpful?
Thank Ladypegasus_uk
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for sharing with us your last experience at our hotel. We are glad to see that you enjoyed your room and your bed. If some other customers disturbs you during your stay at the pool, do not hesitate to inform the reception. They will see what they can do to assure every customers’ satisfaction. Moreover, depending on the... More 

Halifax, Canada
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 15, 2016

Arrived near 5 pm to a lobby full of people. Many with drinks in hand meandering around. The poolside had many young people drinking and hanging out. Very noisy. Really felt like no one was in charge. Making my way to my room there were many room doors open with people drinking and partying inside. My room was dark and... More 

Helpful?
Thank BeachGlassGatherer
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on Trip Advisor. We are truly sorry to see that your experience did not meet your expectations. Next time, do not hesitate to inform the reception if some other customers disturb you, our team will do everything in their power to assure everybody’s satisfaction. We take every guest’s comments very... More 

Travelers are raving about these Quebec City hotels

1 review
3 of 5 stars Reviewed February 28, 2016 via mobile

I think it's safe to say that when looking for a hotel working Internet should not be something you worry about in 2016. But it happens time and time again that I go to a hotel for work and the Internet doesn't work or is super slow. Hotels, make the Internet work!!

Helpful?
Thank Jason B
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for your comments. We know how important a good internet connection is nowadays. Therefore, it is certain that we always want to offer a functional Internet service. We would love to discuss with you to know when this problem happened and see what we can do to ensure that it not going to happen again. If you a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Universel is located in front of the Laval University, aproximately a 15 minute drive to Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 

Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Price Range: $84 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universel Quebec 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hotel Universel Quebec Quebec City
Hotel Style:
#13 Spa Hotel in Quebec City
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