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Hotel Universel Quebec

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Traveler (144)
Room & Suite (69)
Pool & Beach (11)
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Overview
  • Excellent12%
  • Very good27%
  • Average30%
  • Poor17%
  • Terrible14%
Travelers talk about
“hot tub”(12 reviews)
“nice hotel”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Reviews (469)
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64
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36
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LanguageEnglish
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22
59
64
33
36
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All reviewsthe pool spa areahot tubnice hotelnice poolsauna
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1 - 5 of 214 reviews
Reviewed April 3, 2018 via mobile

I’m with a tour group so appreciated the quick no fuss check in. I had a large room, I liked the decor & while I struggled to work out the shower, everything else was fine. You can smell the chlorine of the pool because it’s...More

Thank Lisa H
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded April 5, 2018

Thank you for taking the time to review us on TripAdvisor. We are happy to read that you appreciated your room and the restaurant. We take note of your comments and will assure a follow-up with our team. Best regards, Jean-David R.

Reviewed April 2, 2018 via mobile

We chose this hotel for the pool area, which was nice. The girls thought the lights in it were cool. However, it was very small, crowded with 10 people, no room to swim. The hot tub was also small, and not accessable due to people...More

Thank TMM71
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded April 3, 2018

We would like to thank you for taking a few minutes to rate our hotel on Tripadvisor. However, we are disappointed to see that you did not fully enjoy your experience. As for our pool and spa area, it is indeed highly popular, especially in...More

Reviewed March 22, 2018

This is a tired hotel which is well located if you have business or events at Universite Laval. Although the beds were comfortable, the bathroom was ancient and dark. The room developed an unpleasant odor every day at a certain time and was almost impossible...More

Thank heatseeker94
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded March 23, 2018

First, we would like to thank you for taking the time to review us on TripAdvisor. We are truly sorry that your stay didn’t meet your expectations. Your comments are essential to improve our services and this is why we read all the reviews we...More

Reviewed February 24, 2018

Good location if you are doing business near Université Laval, a variety of restaurants nearby and conveniently located with a Boston Pizza attached. Feels like a bunch of hotels jammed together and centred around a weird pool grotto. Lots of families there and very busy...More

Thank Beach_cravers
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded February 25, 2018

Thank you for taking the time to review us on Google. We are sorry to read that did not fully appreciated your stay. If the room and its amenities do not suit your expectations, do not hesitate to communicate with the staff, they will be...More

Reviewed January 16, 2018

Was there January 12, Hotel was full. Looks like family sports weekend. So pool was too small, Kids running around, Spa too small too. We had room 250. Right over the Pub X that was playing loud music until 3AM (avoid room 248 to 256)....More

Thank danielmi517
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded January 19, 2018

We are truly sorry to read that your stay at our hotel has not fully met your expectations. It is not in our habits to offer an experience like the one you describe and we would like to inform you that at any moment you...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$87 - $205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$87 - $205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (144)
Room & Suite (69)
Pool & Beach (11)
Dining (7)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Caton D
December 8, 2017|
AnswerShow all 3 answers
Response from Geneviève M | Property representative |
Hi, to book a room, you must be over 18 and you will need a credit card. Thank you and have a great day!
0
Votes
Danika A
December 28, 2016|
Answer
Response from TommyBernier1 | Property representative |
Bonjour, il y a tout ce qu'il faut pour cuisiner, chaudron, poêlon, ustensiles et couverts ainsi que le nécessaire à vaisselle. Tommy, de l'Hôtel Universel Québec
0
Votes
Google Translation
Grnevieve
October 7, 2015|
AnswerShow all 2 answers
Response from TommyBernier1 | Property representative |
Thank you for your interest in our establishment! Unfortunately, we do not accept pets at our hotel. We apologize for the inconvenience. Do not hesitate, if you have other questions!
0
Votes
Room Tips
"Ask for a renovated room."
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"Avoid 248 to 256. Bar under"
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"There are floor level rooms and rooms with balconies that give a view on the pool area."
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"Ask for a room in the renovated section"
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