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Hotel Universel Quebec

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Hotel Universel Quebec
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343 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Hawkesbury
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 days ago NEW

Great location, very nice pool and spa area. We really enjoyed the massage therapy offered in the NeoVee spa located in the hotel. The room was clean and comfortable. However, the plumbing was really in poor condition. The hallways were dirty and need some updating. The check-in and check-out was excellent and the common areas are really nice. Parking is... More 

Helpful?
Thank francoisl309
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, we would like to thank you for taking the time to review us on Trip Advisor. We are truly happy to know that in overall your last stay with us has met your expectations. We are really sorry to read that you had some problem with the plumbing in your room. We would like to precise that... More 

Gatineau, QC
Level Contributor
343 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 2 weeks ago

Hotel is located right beside the Laval University and the PEPS centre which makes it convenient when attending events in that part of town. Hotel is not new but has been kept in order with some retrofit. Rooms are fairly large and well furnished. Prices are fair for location. My only negative point would be that room are not sound... More 

Helpful?
Thank Boutip
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, we would like to thank you for taking a moment to evaluate us on Trip Advisor. We are truly happy to know that your stay with us has met your expectations. In fact, our hotel has a great position right beside the Laval University and really close to public transportation. Also, our establishment is close to a... More 

Fairfax, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Plenty of free parking, not too far by car to downtown and accessible to highways for out of town trips. Located in college area with casual dining and shopping nearby. Nearby convenience store has ATM. Nearby small grocery had the best prices on maple syrup we found anywhere. Quiet neighborhood.

Helpful?
Thank Bob_C44
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you so much for taking the time to express your satisfaction. We are truly happy to know that you enjoyed your stay with us. In fact, our location gives you the opportunity to be close to several services such as restaurants, shops and public transportation. Also, our location enables us to offer free parking. It also gives you easy... More 

Whitby, Canada
1 review
Reviewed October 21, 2016

The staff was very friendly and very accommodating considering that I don't speak French. I only thing was we had to ask a few times for clean towels. But I would go back to the Hotel in a heart beat.

Review collected in partnership with Amoma.com

Helpful?
Thank margarethN1695DT
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We would like to thank you for taking the time to evaluate us on Trip Advisor. We are truly happy to know that overall you appreciated your stay with us. We are very sorry to learn that you asked many times to have new clean towels. It is not in our habits to offer this kind of service. All of... More 

Basingstoke, United Kingdom
Level Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 13, 2016

I stayed here for two nights, and had an experience that seems to differ from others. First, I booked through Hotels.com and didn't feel penalised for it. I was very happy with my room, which was spacious and away from any noise. It looks like a motel from the outside, but this is very much not the case. I was... More 

Helpful?
Thank Becca H
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, thank you for taking the time to review our hotel. We are truly happy to see that you fully enjoyed your stay with us! It is always a pleasure to receive such positive feedback from our guests! In fact, our hotel offers you a great opportunity to help you to relax. It is true that we are... More 

Memphis, Tennessee
Level Contributor
406 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed October 10, 2016

Very modern hotel with great amenities, pool, hot tub, sauna and more. The rooms are clean, adequate in size and décor. The bathroom was well appointed but small. Sleep comfort was OK. Minifridge but no microwave in the room. The rooms open to interior hallways but no security on exterior entries. Convenient to the university and about 6 k form... More 

Helpful?
Thank Thomas S
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, thank you for taking the time to review our hotel. We are truly happy to see that you enjoyed your stay with us! It is always a pleasure to receive such positive feedback from our guests! In fact, most of our rooms are equipped with a minifridge, but it is only our suites and economic rooms with... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2016

We were with a tour bus group and stayed there for one night. The hotel was updated. The bedding is comfortable and room in general is updated. However, the bathroom is small and there is not enough hooks/ rack to put the clothing. The wash basin was a raised one without much counter space.The hook on the door was removed... More 

Helpful?
Thank candy L
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share with us on Trip Advisor your satisfaction about your last stay at our hotel. We are truly happy to see that you enjoyed your stay with us! We are sorry to learn that you have not enough space to put your clothes. Your comments are really important to us and we take... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2016

Overall, I was satisfied with the hotel. The rooms were pretty ordinary and its also clean, I enjoyed the swimming pool and spa although it was overcrowded with children I also enjoyed the breakfast in the nearby restaurant but it would be better if they have their own restaurants where breakfast is included. Again not complaining just satisfied

Helpful?
Thank Hasan A
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you very much for taking time to review our hotel on Trip Advisor. We are truly happy to see that you enjoyed your stay with us. It pleases us to know that you appreciated your room and that its cleanliness has met your expectations! Moreover, we are glad to read that you spent a great time at our tropical... More 

Chelmsford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2016 via mobile

This place seems to be party central. I think there was a frat party in the room next door with drinking game chants and loud rap music. When we checked in the place seemed normal, but that had all changed when we returned around 9pm. Never again.

Helpful?
Thank Robert B
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are really sorry to read that you did not fully enjoy your stay with us. It is not in our habits to offer an experience like that and we thank you for sharing your impressions with us. In this kind of situation, do not hesitate to advise our front desk team about disturbing customers. Our staff we will do... More 

Travelers are raving about these Quebec City hotels

Ottawa, Canada
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 21, 2016

Our room was quite comfortable, we had a balcony overlooking the spa and pool which were well maintained, everything was clean. It was funny to wake up hearing the birds (caged) in the spa area asking to have their night cover taken off. I am awake early anyway but maybe late sleepers would not be amused by that. A good... More 

Helpful?
Thank ontherideau
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, we would like to thank you for leaving feedback about your experience at the Hotel Universel Québec on TripAdvisor. We are glad to read that you appreciated your stay with us and that you liked the sound of the birds in the atrium. We work hard to keep all the pool and spa area very clean and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Universel is located in front of the Laval University, aproximately a 15 minute drive to Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 

Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Price Range: $56 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universel Quebec 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hotel Universel Quebec Quebec City
Hotel Style:
#13 Spa Hotel in Quebec City
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Universel Quebec staff and other travelers.
6 questions
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Questions? Get answers from Hotel Universel Quebec staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“book ahead”
 of 5 bubbles Bob_C44, 4 weeks ago | Read review
“good Wi-Fi, great pool area, cable TV”
 of 5 bubbles Tomsteffek, Oct 10, 2016 | Read review
“apparently pay full price and don't look for deals otherwise expect to get horrible rooms”
 of 5 bubbles stastin, Aug 24, 2016 | Read review
“Book directly with hotel if you want a better room location.”
 of 5 bubbles , Aug 8, 2016 | Read review
“enjoyed the rooms adjacent to the pool but don't recommend it if you are looking for a quite room”
 of 5 bubbles CaroJeanReid, Jun 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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