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Hotel Universel Quebec

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Hotel Universel Quebec
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317 Reviews from our TripAdvisor Community

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Showing 156: English reviews
ottawa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Unless you book through them u will not get any good rooms nor service. My husband and I booked through Hotwire just to see how things go well we got to the hotel and they gave us a room with broken air conditioner and no window, so we went down to request a new room but wow i dont know... More 

Helpful?
Thank stastin
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are sorry to read that your experience was not as pleasant as it should have been. We would like to start off by saying that we take very seriously all of our customers’ opinions as they help us point out what we do right and what needs to be improved. Let us start by saying that we do not... More 

Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Negatives: When you book a room through Expedia or Hotels.com you are automatically slated for the dank dungeon room near the boiler room. The old AC sounded like a jet engine taking off and kept us up all night. The floors were damp and the room smelled like mold and mildew. The facilities are outdated. Positives: the hotel is in... More 

Helpful?
Thank Ailin O
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are sorry to read that you did not fully appreciate your stay at our hotel. Let us assure you that we take all our guests’ reviews seriously, as they help us know what we have done right and what needs to be improved. To start off, we are glad that your children enjoyed the pool and spa. We are... More 

Travelers are raving about these Quebec City hotels

Ottawa, Canada
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We recently spent two nights at the hotel. It has its good and bad points. The rooms we had were very nice. The king one had a huge jetted bathtub and I instantly regretted bringing the kids. Beds were comfortable and a good assortment of pillows. However, room was not cleaned properly. Blood stains on sheet. Hair in bathtub. Stuff... More 

Helpful?
Thank Sanden M
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you very much for taking the time to review our hotel on Trip Advisor. We are glad to see that you enjoyed your stay with us. First of all, we are happy to read that your room has met your expectations and that you and your family enjoyed our tropical atrium with pool and Nordic spa. Moreover, it pleases... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Wish they had a fridge or micro for use, but besides that, kids loved the pool- in fact we had to make time for the pool daily even though there were so many things we had on our list to do! We didn't eat there-but plenty of options nearby- I recommend this place for a family- I can see it... More 

Helpful?
Thank Sabrina C
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for reviewing us on TripAdvisor. We are glad to read that you had a good time with your family at our hotel. Our pool and spa area is well appreciated by many of our guests. We are glad that your entire family enjoyed it! We would like to precise that our hotel is great for families as well... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

Clerk at front desk was very arrogant because we had not booked directly with them so no AAA or CAA discount and a room located in a semi-basement close to a conference room with no possibility of changing to a better room. Window was facing parking. The bed and bathroom were clean but the carpet and desk chair were dirty... More 

Helpful?
Thank Michele L
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are truly sorry to read that you did not receive a customer service up to your standards. Let us assure you that to offer a high-quality customer service is a priority for all our team and we will certainly follow-up our staff on that point. Moreover, since your reservation was made through an online travel agency, they already apply... More 

Montreal, Canada
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The room is old the carpet is dirty and all over the hotel it smell old and chlorine because of the pool. The pool way to small for the number of person. Plus there is no restaurant just Boston pizza....dont recommend it

Helpful?
Thank Helene4Jesus
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking some of your time to write this review. We were sorry to read that you did not enjoyed your stay with us. We do have a restaurant at the hotel which is a Boston Pizza and there is also a lot of other restaurant near the hotel. We are taking good note on every of your... More 

Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Large indoor pool and hot tub. Rundown fitness room. Average service. Quite rooms. No complementary breakfast offered, which was inconvenient. Right beside bus stops, easy to get to Old Quebec attractions .

Helpful?
Thank WaternEgg
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you very much for taking the time to write a review about your last stay with us. We are glad to see that you enjoyed your stay with us. It pleases us to read that your room has met your expectations and that you had a great time in our tropical atrium with pool and spa! Depending on the... More 

Taloyoak, Canada
2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

5 pm and they still have not made up our room. Hallways have not been cleaned/ vacuumed yet in the few days we have been here. Very loud guests, and next to no privacy. The spa/ pool area is a complete let down. Front desk has not been helpful yet. From afar the hotel looks to have been remodelled, but... More 

Helpful?
Thank Tamar P
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 21, 2016 via mobile

The hotel is very clean and has a new look! The room we had was clean and Well equiped! The WiFi from the hotel is good and very quick! We only used te room to sleep because we where always visiting Québec, but everything was good! The hotel is about 20 to 25min away from the centraal of the city... More 

Helpful?
Thank wibert p
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on Trip Advisor. We are truly happy to see that you fully enjoyed your stay with us. We are thrilled to know that the cleanliness of our establishment and our room has met your expectations! It is always great to have such positive feedback from our guests and we thank... More 

Gatineau, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2016

Great location as we needed to go the UL for rugby , and close to downtown. We enjoyed the pool and hot tub but was smaller then it looked like in the pictures. Room was clean and spacious and we were happy to get an automatic room upgrade. We would defiantly stay again and recommend it to friends

Helpful?
Thank CaroJeanReid
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on Trip Advisor about your last visit at our hotel! We are truly happy to see that you fully enjoyed your experience and to know that your room has met your expectations! It is true that we are perfectly located near the Universty Laval, at a walking distance and we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Universel is located in front of the Laval University, aproximately a 15 minute drive to Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 

Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Price Range: $73 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universel Quebec 3*
Number of rooms: 160
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, HotelTravel.com, Hotwire, Travelocity, Odigeo and Hotels.com so you can book your Hotel Universel Quebec reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Universel Quebec Quebec City
Hotel Style:
#13 Spa Hotel in Quebec City
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