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Hotel Universel Quebec

454 reviews
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Traveler (139)
Room & Suite (54)
Pool & Beach (11)
Overview
  • Excellent11%
  • Very good27%
  • Average32%
  • Poor17%
  • Terrible13%
Travelers talk about
“spa area”(10 reviews)
“hot tub”(10 reviews)
“nice hotel”(10 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
Rooms
Feb 5Feb 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (454)Write a Review
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All reviewsspa areahot tubnice hotelnice poolsaunamontreal
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1 - 5 of 210 reviews
Reviewed 5 days ago

Was there January 12, Hotel was full. Looks like family sports weekend. So pool was too small, Kids running around, Spa too small too. We had room 250. Right over the Pub X that was playing loud music until 3AM (avoid room 248 to 256)....More

Thank danielmi517
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 2 days ago

We are truly sorry to read that your stay at our hotel has not fully met your expectations. It is not in our habits to offer an experience like the one you describe and we would like to inform you that at any moment you...More

Reviewed 6 days ago

I booked this hotel for our family Christmas vacation. I booked a regular room, it was very comfortable, however the bathroom was a bit small. The room also had a door which communicates to an adjacent room, so if you are travelling in a group...More

Thank Happytogotheway T
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 5 days ago

Thank you so much for taking a few minutes of your time to share with us your good words! We are really happy to read that you fully enjoyed your visit at our hotel! It pleases us to know that you received a courteous and...More

Reviewed 3 weeks ago

The good: Very well located. Easy to travel from the hotel to various points of interest including the old city. Check in was quick and staff is friendly and efficient. There is a restaurant and pub on site where you can get decent meals. Parking...More

Thank Derek A
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 3 weeks ago

Thank you for your review, we are happy to see that you liked our location as well as our amenities. As for our hotel, please note that our rooms and main areas have been renovated 2 years ago, but we will be happy to look...More

Reviewed 4 weeks ago via mobile

Nice hotel, but didn't get the room I reserved, but it was the "only" room they had. So, it wasn't great. We reserved a room that had a private balcony and ended having the entrance way to get to elevator balcony. That had 2 way...More

Thank Clarence Jr S
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 4 weeks ago

First of all, we would like to thank you for taking a few minutes of your time to review our hotel on Trip Advisor. We are happy to read that overall, you appreciated your experience with us. We would like to apologize for the misunderstanding...More

Reviewed December 7, 2017 via mobile

The rooms are big and the beds confortable. Everything was clean and nice bit the access to the pool is through coridors that pass in front of the doors that are verry drafty. You gotra walk through the loby in your bathing suit and towel...More

Thank Jean-Raymond D
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded December 8, 2017

Thank you for taking a few minutes to share your comments with us, we are happy to know that you appreciated our restaurant. However, we are sorry to see that you did not fully appreciate our atrium. Indeed, there are periods during the day that...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$69 - $182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$69 - $182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (139)
Room & Suite (54)
Pool & Beach (11)
Dining (7)
Hotel & Grounds (106)
Bathroom (15)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Caton D
December 8, 2017|
AnswerShow all 3 answers
Response from Geneviève M | Property representative |
Hi, to book a room, you must be over 18 and you will need a credit card. Thank you and have a great day!
0
Votes
Danika A
December 28, 2016|
Answer
Response from TommyBernier1 | Property representative |
Bonjour, il y a tout ce qu'il faut pour cuisiner, chaudron, poêlon, ustensiles et couverts ainsi que le nécessaire à vaisselle. Tommy, de l'Hôtel Universel Québec
0
Votes
Google Translation
Grnevieve
October 7, 2015|
AnswerShow all 2 answers
Response from TommyBernier1 | Property representative |
Thank you for your interest in our establishment! Unfortunately, we do not accept pets at our hotel. We apologize for the inconvenience. Do not hesitate, if you have other questions!
0
Votes
Room Tips
"Avoid 248 to 256. Bar under"
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"There are floor level rooms and rooms with balconies that give a view on the pool area."
Read review
"Ask for a room in the renovated section"
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"Stay above 1st floor for newer rooms"
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