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Clarion Hotel

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Clarion Hotel
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355 Reviews from our TripAdvisor Community

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Showing 198: English reviews
canada, ontario
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Check in times were brutal. Smelled a bit musty. What appeared to be blood stains on box spring. Most phone extensions imcluding lobby were unavailable when dialed and required multiple calls before recieving an answer. In house restaraunt was just ok, we wouldn't recommend the seafood lasagna.

Helpful?
Thank Ed B
Toronto,On Canada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Arrived to smelly washroom,shampoo, hair makeup on floor. The following was not cleaned. Stayed 4 nights. Bed never made, sink never washed but tip was taken. Towels were left and to replaced. didn't make beds at all.Worst hotel. Lobby was also mopped with smelly mop.

Helpful?
Thank Cheryl B
Raouf B, General Manager at Clarion Hotel, responded to this review

Dear Ms. Cheryl, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Travelers are raving about these Quebec City hotels

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a mediocre hotel. The worst part was seeing dried bloodstains on the white bedspread. How could housekeeping not noticed this? We also found someone's hair on the carpet in the bedroom. Doesn't anyone take pride in their work? The bathroom is old and dated but a good size. With the Clarion name, I expected much better than this.

Helpful?
Thank Sari C
Maggie L, Director of Sales at Clarion Hotel, responded to this review

Dear Sari, Thank you very much for taking the time to share your experience with us. We are truly sorry for the housekeeping issues in your room. Your comments have been forwarded to housekeeping manager to make sure your situation does not happen again to another guest. We take pride in our work and it should reflect by the quality... More 

Chorley, Lancs
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed there for 2 nights as part of a group booking, we were not impressed at all. Firstly we got into the room after dark only to find that it was actually impossible to close the curtains as they were not long enough. There was a 1ft gap in the centre as they were too short to meet in the... More 

Helpful?
1 Thank DaveChorleyLancs
Raouf B, General Manager at Clarion Hotel, responded to this review

Dear Guest, Dear, Thank you for taking the time to comment on TripAdvisor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Rotterdam, The Netherlands
Level Contributor
61 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel need an quick renovation, everything is old. The restaurant is a no go, only to drink a beer. Staff is friendly !!! My bed was broken and the shower not clean.. Like everybody say they must renovate. Really not anymore of this time..

Helpful?
1 Thank Ronald-on-Tour
DirectionClarion, Responsable de la réception at Clarion Hotel, responded to this review

Dear Ronald-on-Tour, Thank you for taking the time to write your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are in the process of renovation in order to offer a better product to our customer. Your satisfaction is important to us and... More 

Shoeburyness, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

I may not be the worlds greatest cocktail pianist but I have played the piano in many fine concert halls around the world and at Claridges Hotel in London. Alas, arriving at the Clarion Hotel to see in the lobby a fine looking grand piano, I asked if I could play the piano discreetly. I chose a moment after most... More 

Helpful?
Thank katharinefisher
Raouf B, General Manager at Clarion Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on TripAdvisor on your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More 

Ottawa, Canada
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The property is very, very dated and in a very lonely spot. While easy to get in and out of there is nothing much nearby. The bed (double) was ok, pillows too. Duvets were bare without covers. Walls are thin and talking neighbours are easily heard. Wallpaper is peeling and sink/vessel cracked. The carpet in the halls are dated dirty... More 

Helpful?
Thank Jason C
DirectionClarion, Responsable de la réception at Clarion Hotel, responded to this review

Dear Jason, It was disappointing to learn of the circumstances surrounding your comments on tripadvisor, but I wish to thank you for taking the time to let us know of these issues, since guest feedback is such an important part of the maintenance and improvement of our facilities and services. On behalf of our entire team, I would like to... More 

Boston, Massachusetts
Level Contributor
330 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 stars Reviewed 3 weeks ago

For this location of this hotel, it was 15 minutes away from the old city and was fairly comfortable. As a whole, I really only had 2 issues with this hotel. The first was that it took 20 minutes for the wait staff to seat us on a Thursday morning and a quick breakfast turned into a 1 hour ordeal.... More 

Helpful?
Thank Aram1121
DirectionClarion, Responsable de la réception at Clarion Hotel, responded to this review

Thank you for taking the time to share your experience regarding your recent stay at Clarion Hotel & Conference Centre. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the restaurant and "the spider" in your room. As you may understand, it is a concerning problem and we take it very seriously. Unfortunately,... More 

Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked this hotel on priceline. We had been at the via ferrata in Sagenay and traveled 3 hours to Québec city. All we wanted was a clean room with 2 beds and free wifi. We arrived at 1130pm and were given Room 115. Maintenance came to the room almost immediately, without being called, to check the air conditioner. He asked... More 

Helpful?
Thank pralln
DirectionClarion, Front Office Manager at Clarion Hotel, responded to this review

Dear Pralln, Thank you for taking the time to write a review of your recent stay at the Clarion Quebec Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room on your recent visit. I was most concerned to learn that you were disappointed with your stay with us and for that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located at the doorstep of Quebec City, the Clarion Hotel in Quebec, offers the well-appointed accommodations and generous amenities that make your stay cozy and enjoyable. Our ideal location allows for quick and easy access to the region's highway network and puts you steps from the area's most celebrated Quebec attractions and the best shopping and Quebec dining destinations. There are so many things to do in Quebec - this is just another reason why we are preferred among Quebec City hotels. ... more   less 

Additional Information about Clarion Hotel

Address: 3125 Hochelaga Boulevard | Sainte-Foy, Quebec City, Quebec G1W 2P9, Canada
Location: Canada > Quebec > Quebec City
Price Range: $82 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 231
Reservation Options:
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Also Known As:
Clarion Hotel Sainte Foy
Clarion Sainte Foy
Sainte Foy Clarion
Clarion Hotel Quebec/Quebec City
Hotel Style:
#14 Spa Hotel in Quebec City
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