1 Rue des Carrières, Quebec City, Quebec G1R 5J5 Canada
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#20 of 104 hotels in Quebec City
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.0
2022 Travelers' Choice Best of the Best
GreenLeaders Silver level
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Kids club
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
English, French
Location
100Great for walkers
Grade: 100 out of 100
115Restaurantswithin 0.3 miles
106Attractionswithin 0.3 miles
Contact
1 Rue des Carrières, Quebec City, Quebec G1R 5J5 Canada
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7529Reviews122Q+A100Room tips
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We upgraded to a lovely water-view room on the 17th floor, spectacular view. The room was very elegant-some water damage on the ceiling by the window but it’s an old hotel and that certainly didn’t bother us. The bathrooms are quite small and the shower door opens inward so if you’re a big person it can be difficult to get in and get the door closed again and if you’ve got broad shoulders you may have to sit a bit sideways on the toilet due to the glass shower wall being very close. That being said we managed fine and the design features they’ve used to make it all work in tight quarters are very smart. Be aware Fairmont hotels allow 2 dogs per room now and no requirement to stay with them. We did experience some barking from across the hall but when we told the hotel staff they were very good about making it right for us. The front desk people were wonderful, the hotel is beautiful and the location cannot be beat for exploring old Quebec.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
The chateau Frontenac is an elegant beautiful and well maintained luxury hotel in the heart of Old Town Quebec. Services agent for imperfect, rooms are small and prices are high. The $40 per day valet parking is hectic and not a peaceful experience thus I recommend self parking at the hotel de ville public parking lot just a 5-minute walk away. My wife and I arrived by car and parked nearby at the hotel de ville public parking lot which I learned about from another trip advisor reviewer. We walked the three blocks to the hotel and checked in at 1:00 p.m. with no line. The receptionist was charming and polite and gave us a small upgrade as part of the AmEx fhr program, and then successfully sold me an even better upgrade to a mini suite for $80 per night extra. It wasn't quite a hard Sell but she commented how she could do it for $80 instead of the regular $129. Since I had read about how small the rooms were and my best friend and his wife had already checked in to a tiny room the upgrade seems like a wonderful idea and it was. Oversized room included a small sitting area in the corner and a Keurig coffee machine. Tours: Since it was our friends first visit to Quebec City we took the city tour organized by the hotel which was more a history lesson and it was just okay. The tour guide was not a hotel employee but she was great. The next day we took a hotel tour which we hoped would give us access to hidden rooms and structures and Architectural insights. In fact it focused on the public rooms and was only fair. Our group was so large they had two guides one was charming and polite. Our groups guide was a bit impatient not charming and did not seem to really like his job. he did not enjoy questions. We went to the restaurant for cocktails and an outstanding cheese platter. The buffet breakfast was very good as was the service. Fresh fruit, cheese, omelettes, eggs benedict, salmon. Crepes and waffles also. Our five cocktails and cheese platter came to $180. Breakfast was included with our fhr stay, but our friends indicated it was pricey I think they said $50 a person. Le château was built in stages, and is huge with hundreds of rooms over 9 or more floors. Of the rooms are ship cabin size but the beds are comfortable and the shower only bathrooms are clean and efficient although small. It is a beautiful and magnificent Hotel and we spent many minutes exploring the different corners of our floor and others. The exercise room is adequate although small and the pool and jacuzzi are fine and functional. The in-room hotel bill tracking system was not working and we saw multiple charges that were not ours. This was corrected at the front desk but the final bill still had a major error and overcharge from our bar and restaurant night. Had I not caught it on the printed copy we would have been overcharged by $60. As a wonderful reputation and is quite lovelly. With only two nights in town we chose to eat elsewhere and I regret that decision. Our maid was Mexican and very polite and efficient. Was great to practice my Spanish. In summary The chateau Frontenac is well located elegant and charming with mostly excellent and polite staff. To stay if you can afford $500 plus per night rooms on your first visit. Quebec City is terribly touristic even if it is beautiful. Given the small rooms and super high prices I will likely stay elsewhere on my next visit. …
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
Helpful
This legendary hotel is a must-see, must-stay if you are traveling to Quebec City. Excellent valets, excellent front desk staff, excellent rooms, I could go on and on. Le Chateau Frontenac is the centerpiece in Quebec City, in my opinion. Beautiful rooms, nice views, and close to everything you want to see in Quebec City. We walked everywhere, I think most people do, and it was early March. The winter weather added to the magic and charm of this hotel and to the beautiful city. An absolute must-do is the toboggan slide, don't miss it.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was a great trip from the booking of our reservation to our departure. Staff is extremely professional and helpful. The city is charming and everything within walking distance. Beautiful views and lovely scenic 30 minute drive around the area if you want to see some sights along the river.
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Valet parking easy. Wear your walking shoes.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had stayed at the hotel once prior but it was a long time ago. I love this hotel, it's just a feeling that you get when you are there. The rooms are very cute and the views are amazing. It is close to a lot of shopping as well as restaurants. We also ate at their restaurant and the food was amazing.
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Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: I selected a city view and it did not disappoint.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had booked the hotel as a luxury experience, as we are the children of immigrants who would have never been able to consider such a stay. This was a romantic couples getaway idea that we had. The hotel is well-kept and impressive. Upon our departure, I realized we had been charged an additional $25 per day (to a total of $50 plus tax) for an "experience fee". We had received the information package detailing available experiences due to it being March break, however, we did not participate in any of these, as we had our own plans, and many of the experiences seemed more family/children oriented. The brochure mentions that in order to participate registration is required at the front desk. At NO point during our stay, did we partake in these activities, so I was disappointed to see the additional charge. It is not about the $50, it's about an additional fee being tacked on to our bill, with experiences that really didn't fit into our plans. Had we known we would be charged regardless, we may have looked closer at the activities. It's not to take away from our overall experience, which was quite nice, but it did cast a bit of a shadow on some sneaky practices. Something to consider in the future.…
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Date of stay: March 2023
Value
Rooms
Service
Room Tip: Always go for city view instead of courtyard view, very cute view of old Quebec
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
My first time seeing the Chateau Frontenac in Old Quebec was as a 16 year old in 1993. Even as a teenager I was impressed by the majestic and imposing presence of this Castle atop the fortified city. Getting to stay at this hotel with my wife and kids 30 years later, was definitely a very special and memorable experience.
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Date of stay: March 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Superviseur Reception, Services aux clients/réception at Fairmont Le Château Frontenac
Responded 1 week ago
Dear Fernando B, We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in town for a family wedding. The hotel is a dream. The room, the restaurants and especially the wedding, which was on site, was amazing. Would absolutely stay here again but probably in the summer. February was very cold and we are from the southern US. The Old City is very fun to walk around but it was too cold to be out for very long
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Superviseur Reception, Services aux clients/réception at Fairmont Le Château Frontenac
Responded 1 week ago
Dear R8144NMginal, We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aside from its obvious magnificence, beauty and location, there is much left to be desired at the Chateau Frontenac. Service was okay, but not comparable to other hotels in its class. Our room had some maintenance issues, which were not permanently repaired during our stay. We had to call almost daily to ask for additional water, toiletries and coffee, which were not replaced by housekeeping. The lobby has very limited areas to sit and relax, and not even an open bar/snack bar at night to grab a bottle of water or a drink. There are no activities, although we did find a sad looking game room on our last night that was always packed. The high end boutiques are always vacant and more for show it appears.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Superviseur Reception, Services aux clients/réception at Fairmont Le Château Frontenac
Responded 1 week ago
Dear Nausheenkhan, Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, Nicolas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is elegant, well renovated & very clean. I always wanted to stay in this historical hotel & finally my husband surprised with a gift staying in this hotel with the high tea & dinner to the hotel restaurant over looking St. Lawrence river, I really love our stay here… ✌️♥️✌️. 5 ⭐️⭐️⭐️⭐️⭐️
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Check in early!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Superviseur Reception, Services aux clients/réception at Fairmont Le Château Frontenac
Responded 1 week ago
Dear Flare803, We very much appreciate your comments regarding your stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback and we will make sur to share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$252 - $435 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont le chateau frontenac hotel quebec city, fairmont hotel quebec city, fairmont quebec city, quebec city fairmont
LOCATION
CanadaQuebecQuebec CityDowntown Quebec City
NUMBER OF ROOMS
610
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Claim Your ListingFAIRMONT LE CHATEAU FRONTENAC $200 ($̶3̶3̶8̶) - Updated 2023 Prices & Hotel Reviews - Quebec/Quebec City
Frequently Asked Questions about Fairmont Le Château Frontenac
Which popular attractions are close to Fairmont Le Château Frontenac?
Nearby attractions include Old Quebec (0.07 miles), Quartier Petit Champlain (0.1 miles), and Upper Town (Haute-Ville) (0.09 miles).
What are some of the property amenities at Fairmont Le Château Frontenac?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Le Château Frontenac?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Le Château Frontenac?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Le Château Frontenac?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Fairmont Le Château Frontenac?
Conveniently located restaurants include Restaurant Taniere, Masaru Sushi, and Chez Boulay-bistro boreal.
Are there opportunities to exercise at Fairmont Le Château Frontenac?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Fairmont Le Château Frontenac have airport transportation?
Yes, Fairmont Le Château Frontenac offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Fairmont Le Château Frontenac located near the city center?
Yes, it is 0.4 miles away from the center of Quebec City.
Are any cleaning services offered at Fairmont Le Château Frontenac?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Le Château Frontenac?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.