Stayed in beginning of 02/2023. The management didn’t answer my email concerning a minor issue I had during my most recent stay but still sent me spam soliciting a review on various platforms. I’ve stayed here over six times and was surprised that St. Paul didn’t take the initiative to address my concerns or at the very least, replied to my email. It was as if I were speaking to their hand and they couldn’t be bothered. I understand the hotel is under new management and my conclusion from my stay is this hotel lost its personable touch as a boutique hotel and felt a tad institutional. Certainly a manager from a Hilton or Marriott property would respond quickly to a similar email and just charge me once for a pet instead of each night I stayed, which was why I emailed the manager. Further, I would earn points and get an upgrade based on loyalty at most competitors’ properties for my loyalty. However, not at the St. Paul anymore. In conclusion, I’m reminiscent of this hotel’s past grandeur and hospitality. …
St Paul hotel is strategically situated, staff is nice and welcoming and the rooms have all conforts to make your stay unforgettable. Special thanks to Gabriel who shared some insightful information about Montréal, the Canadian culture and gave us good recommendations. We traveled with one child and everything went beyond expectations. Highly recommended!
I am in love with the ambience of this sweet hotel. Right in the heart of Old Montreal, it’s perfect for tourists. Gabriel was the friendly face greeting me for breakfast. Loved our chats. He understands what customer service is and what it takes to elevate the experience for customers. Five stars to him.
Beautiful hotel and rooms! Close to everything. You can walk to most everything you would want to see here. So much character! Make sure to get acquainted with Gabriel as he is incredibly friendly and knowledgeable. Such a gem! 5 stars ⭐️
Since we arrived we were surprised by the look and style of the hotel, including the room. Very warm and stylish modern design. The service was very attentive and fast and they were available any time of the day. One of the highlights was their bar P.O.L. in the hotel. It has a very distinct decor with artworks around and the drinks were excellent and the food was top notch. The whole vibe of the hotel is very unique and so it made our experience! The location can't be better! Galleries, museums and restaurant at walking distance. Also loved how close to the Old Port it is! I totally recommend it
Great service received at your hotel, especially by Kaled. The location is very convenient. Also, the neighborhood is great for walking and exploration. There are many small galleries nearby which have unique artwork for sale. Would stay here again.
Our stay at the hotel was short but excellent. They treated us like home. The room is clean, spacious and cosy. The service is friendly and is willing to help you in whatever you need. The bar offers a great variaty of high quality products and a decortation that is a must see. Undoubtetly, one of the best hotels I personally have ever been in!
Lots of small things add up to the best imaginable hotel stay. The amazing hotel entrance. Someone always in the door with a smile waiting to help with the luggage. A staff that is always ready to help and can deal with problems rapidly and thoroughly. A room so nice that makes you feel like home. A restaurant that offers great food and cocktails that fill not only your stomach but also your joy. In conclusion, the best hotel in Montreal.
Very nice hotel in a great spot. Lorianne (SP) at the reception desk was very nice and helpful. I would love to come back and spend more time. Merci!!! On to Browmont to a ski resort for some fun there. I would recomend the St. Paul hotel to everyone I know
This is the PERFECT hotel to stay in for a getaway the in heart of Old Montreal. It is a gorgeous building and it only gets more breathtaking when you walk in (the warmest welcoming lobby with a fireplace and classy furniture). The front desk staff is extremely efficient, pleasant and helpful, and made the experience of staying at St Paul Hotel even more enjoyable by going above and beyond to make our stay comfortable. From the start the check-in was done extremely fast and they were more than happy to give us a list of recommendations to explore the city. The rooms were exceptional! Spotless, high-ceiling and with canopy beds. It really made our trip the best experience and would 100% recommend if you are looking to stay in Montreal.
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