Check-out was one of the worst experiences I have ever had at a hotel. The person working at the front desk was rude, hostile, and uncooperative. The issue centered around splitting the bill between two parties staying in the same room. We had clarified at the time of booking as well as during check-in that it would be possible to split the bill between two people. Upon checkout, this woman serving at the front desk attempted to charge the entire bill on my credit card, rather than splitting between two parties. I spent nearly an hour attempting to resolve this issue with her; at one point she yelled at me and called me a liar, accused me of fraud. After disappearing in the back room for 15 minutes, she returned with a completely different attitude and split my bill. I suppose some supervisor pointed out she had made a mistake and she was attempting to save face. All in all, a terrible experience. I will never be returning to the Fairmont and I will be advising my colleagues to stay away as well.…
We stayed for 6 nights this summer and had a lovely time at the hotel and enjoyed the superb location and convenience to the metro and downtown shopping. Hotel is in prime location - we live in a city without good transportation so always enjoy the metro system in Montreal. We took the 747 express bus from the airport which stops nearly at the hotel. Staff were friendly and very accommodating. Out daughter joined us for the last 2 nights and staff moved us to a room next door with 2 beds. We have stayed here multiple times over the last few years and always enjoy the Le Labo products, nespresso coffee, comfortable beds and views of the cathedral and downtown Montreal. Hours of Marche Artisans and Nacarat seemed to be much more limited than we remembered from past visits, though at least this year they had reopened. I am assuming the limited hours is part of staffing recovery from COVID. The pizzas from March Artisans were delicious - just be sure to go early as currently they close at 5. Nice selection of local craft beers. Looking forward to our next stay!…
If I could have stayed for longer I would. I would highly recommend this hotel and wouldn't hesitate to stay again if visiting Montreal. It was clean, modern with beautiful room and lobby, great service and staff and I loved the coffee shop. Nice artisan deli and bar terrace too. The swimming pool area is lovely.
As people have said it really is a good location, the rooms are comfortable – not that big but beds comfy and the room looks good. The hotel is also fairly buzzy. So why the 3 stars? It’s the small things, we went to connect to the internet and up comes a screen saying it will be $16/day!!!! The café next door charging $3 for a coffee can afford free WIFI so surely the Fairmont can, given the room pricing. I went and asked at reception about this and, to be fair, she was very good. I was a Fairmont loyalty card holder so she said the $16 would not appear on my bill and it didn’t. We then needed some more tea capsules for the coffee maker (why we can’t have a kettle I don’t know) and all of a sudden there is another $11 on the bill. Again, this disappeared after a conversation with the front desk. Minor niggles but all unnecessary. On the positive side the front desk staff were very good without fail. Very helpful and very efficient.…
Very tired Hotel- needs updating and lots of service miscues. Gold floor was a disappointment as suite needed upgrading. Front desk was not very accommodating considering that i am a diamond member. Overcharges at check out as well. Overall a disappointing Fairmont experience.
It’s a huge hotel and at first I worried it would be too crowded in public areas. But actually it was just fine! I loved the breakfast selection and the restaurant interior design. There are a few other options for the coffee and food in the hotel. The gym is quite large. Comfortable beds. There is a very nice lounge on the terrace with stunning views and fun vibes. Location of the hotel is superior. Would love to stay in this hotel again!
Accepted upgrade offer and had a much more comfortable room. Everything about the QE11 is a better buy than the much more expensive Frontenac where there holders for shampoo, conditioner, etc. dispensers were simply empty
The location is my only plus. I never give reviews, but, please read. Because we booked on Booking.com, we were treated to a subpar room on the 4th floor just above the nightclub. Our view was a gravel roof. There was a package of viagra left under the bed by prior guests. We were told we had to pay extra for the wifi since we booked 3rd party. You can't use the fridge because it is only used for Fairmont products you pay 5 times for. The phone was out of order. I could go on. But you get it. Stay anywhere else. We paid top dollar fir this mess. Montreal was amazing, so I take that win.
This hotel is always good. The location is between the streets of old Montreal and St. Catherine’s. The staff are super friendly and the rooms clean and tidy. The only thing to note is that the fridges are weight sensitive so be careful if you want to keep something cool. Overall, we like this hotel and will continue to stay with Fairmont.
I stayed on one of the gold floors at this hotel for four nights on business. The room was clean and spacious with all of the amenities you could ask for, including plush towels and robes. The service at the hotel was impeccable. The gold lounge on the 21 st floor was a nice addition with complementary appetizers between 5 pm and 7 pm, desserts later in the evening and of course a continental breakfast. A little belt Fairmont experience. My only complaint would be how busy the elevators are at peak times, but not the hotel’s fault. I think it’s probably a sign of their success! An amazing stay. I will be back.