The rooftop bar is quite nice and has a great view of Montreal's vieux port. We ate one of the hotel's restaurants, Maggie Oakes, for dinner and breakfast each day and service/food was great, and they paid special attention to my wife's food allergies. Hotel also has a spa which was enjoyable as well.
The hotel is perfectly situated in old Montreal. The rooms were small but well thought out and the showers were fantastic. Staff at the hotel were top class and you can’t beat the views from the roof top bar.
Location couldn't be better, in the heart of old Montreal. Next to numerous high end restaurants, lounges, speak-easy, cafe's. 2 min walk to the water and entertainment, right in the heart of the history of the town. Hotel room was great, very comfortable. Conference facilities were good. Roof top restaurant was MUST SEE - views of the river/old montreal are great. The spa was very good too.
We had a lovely stay. Service was excellent, our room wasn't quite ready on time but they were very considerate and made sure we had some drink vouchers. "Adaptable" room (Canadian-style ADA) was comfortable and included expanded maneuvering clearance in bathrooms, a folding shower seat, and a 'grab bar' that also acts as towel bar. Awesome giant shower with lots of massage jets. The restaurants and drinks are on the pricier side, but everything was delicious!
The experience we had in this hotel was exceptionally bad: extremely low standards of service and of hygiene (yes, hygiene!), a very loud atmosphere, crowded (and not in a good way…) restaurant/ lounge/ reception areas, and also one extremely rude staff member. Definitely not the luxurious and prestigious establishment this hotel tries to be. We will not return and encourage everyone to stay away.
We stayed here in advance of a cruise out of Montreal. The location is perfect for getting to the cruise dock; the terrace restaurant is not to be missed; the hotel is immaculate; and the access to old Montreal is fabulous.
First and foremost, I don’t do reviews –in fact I’ve never done one. I just don’t have the time and energy after a trip as I’m usually scrambling to dig myself out from a massive heap of To Dos - so never get around to writing one. But in the case of William Gray, it will probably be the one and only exception. So for the record, I’m not some bot writing this or some dude somewhere getting paid pennies on the dollar to write reviews (I’m pretty they exist). On the day of my trip, my airline sent me a text that morning that my flight was cancelled. First thing I thought of was my hotel room which had gone non-refundable - so I was going to take it on the chin before even leaving. In any case, I called the hotel to see if there was anything that they could do – knowing that I would most likely swing and miss. I spoke to the front desk staff - whom quickly put me in touch with Sabrina who runs Reservations. She was very understanding. She asked me to send some proof of flight cancellation and basically told me that I had the option to defer the first night to add on to the back end of my stay or cancel it all together. She was too kind. I didn’t decide on the spot but when we were there - but in the end ending up staying an extra night. So on that positive not, we ended up taking the flight out the next night. The hotel is 25 minutes from the airport (C$48 flat rate) and in a super well placed in Old Montreal – very convenient walking to pretty much everything. The hotel itself is great – it’s luxurious, has a super helpful concierge who was super helpful in booking all of our restaurants, spas, etc. We even saw her at one (Shay) and she happened to be there that night and came by to check on us a few times. Honestly, it was exceptional service. The hotel is luxurious yet doesn’t break the bank like many do these days. It’s clean – has a great restaurant in it’s lobby and a few cool stores as well. The rooms are uber clean with all the high end accoutrement that you would expect from a luxury hotel (i.e. Nespresso pods, Santal 33 soaps/shampoo, etc). The shower is freaking awesome – I don’t know how else to describe it. It heats up instantaneously and has ridiculous power – I actually am looking into installing it in my home. You can hook the TV up to Google Chromecast and pretty much whatever you want off your own apps (i.e. Netflix, HBO Max, etc.) Ok, as far as the area goes, the coffee shop literally right next door to the hotel (same building) – Café Olimpico – has really, really good coffee – and I’m a coffee snob (i.e. didn’t start out as one just turned into one after working for an Italian company for a bunch of years – don’t regret a thing). I stuck to the Cortado with an double shot of espresso every morning to get things going! Right across the alley way is a fantastic Speakeasy called the Cold Room – like any speakeasy – they don’t make it easy – but just push on the little button and you get put on a waitlist for an awesome venue downstairs with super unique cocktails. We only went there one night but it was fun. Anyway, the hotel is walking distance from a bunch of cool galleries, restaurants, etc. You get great recs from the concierge. . Go to Montreal – it’s a great little get away for a few days – easy flight from the US and you really do feel like you’re in Europe without the jet lag. And if you’re going to go – stay at the William Gray – it’s a no-brainer. Ok, that’s enough – you do your own homework now!…
If you are looking for a hotel in Old Montreal, the location of this hotel is perfect. Even though the hotel is in a busy area of the city, the rooms are quiet, especially the rooms facing the inner courtyard.
Hotel is extremely overpriced considering the lack of service and condition of the rooms. Informed front desk staff of blood stained mattress cover and was told it would be changed while I was out for the day. Upon returning to the hotel 8 hours later, room had not been serviced. Took almost another 2 hours to get it changed because housekeeping couldn't locate a clean one. Was only offered a drink coupon as compensation. The following day hotel staff entered our room while we were out to address a flood which warped our floors. No one notified us and when we inquired why our belongings were moved around in the room and where the flooding came from, front desk staff was clueless and indifferent. Not the level of service expected for almost $400 a night. And on the morning of checkout discovered a bug in our stack of towels. Thankfully only spent 3 nights here. Only positive was the great location.…
After I had tried and tried to make reservations for a train the next day to Quebec, I went down to the front desk, and Matthieu took matters in his own hands and got it done—and even printed out the boarding passes for me. I got that kind of personal service from everyone here—from the door person when I arrived to the breakfast staff the next day. Thank you all for taking such good care of me!