We stay for two nights only. Location is really great if you want to walk around Old port and Old Montreal. Lots of restaurants and shops around. Staff was very friendly at checkin. You can have breakfast or dinner and the restaurant inside the hotel: Maggie Oaks. Be sure to make a reservation. You can also get a drink at the terrace although don’t expect a preferred sitting just because your are a hotel guest. The design of this hotel is very nice. Rooms are small but confortable.
We arrived at the hotel after 1 p.m. The parking valet gave us a warm reception, and throughout our stay the parking attendants were quick and pleasant. The location is about as good as you can get for Old Montreal, in the heart of the action, but easy enough to access by car. The desk clerk told us our room was not ready, but that we would be given a call on our mobile when it was. We left our baggage. We returned to the desk at 4 having received no call. Upon then being told our room was ready, I inquired why we had not received a call. First, I was told they were too busy, but then the clerk retracted that and said the room had just been made up. At the time there were three gentlemen manning the desk and I was the only guest being served. At comparable properties it is usually the practice to put the guest’s checked luggage in their room when it is ready, that did not occur here. We showed ourselves to our room, the luggage came later. Again, there was no communication from the bellman, no offer to bring ice, suggestions, etc. We had booked one of the rooms with the small outside terrace - as the hotel had warned, there was no view. Still the outside space with two lounge chairs and a small ottoman made the room feel larger. The room itself was medium sized, well designed, and nicely furnished. The bed was very comfortable, the HVAC quiet and powerful, so sleep quality was excellent. There were ample outlets and reading lamps. Frette robes were provided as well as slippers. The building is very solid, we heard almost no noise from other guests throughout our four night stay. There was a Bluetooth speaker which my phone identified as an Oliver Hemming – but I was unable to get it to pair. The bathroom was small but also well equipped. Amenities were Le Labo Santal, one of my favorites. The shower head had excellent pressure and there were body sprays. Towels were soft and refreshed every day - but the amenities were not until the last day of our stay. The in-room refrigerator appears to be a former minibar - it was not working on arrival, but was either fixed or replaced while we were at dinner. The hotel provides a Nespresso Pixie machine and two types of capsules - the Tokyo Lungo and a Ristretto -- both are good choices. We took coffee on the terrace each morning. Very enjoyable with open skies and singing birds. Housekeeping kept the room very clean, but the terrace could have used some TLC. Sometimes the bottles of water were replaced, sometimes not. Note that the small hotel pool is only for spa guests - although it is not inside the spa. I learned this after making my way to the pool for a swim. There are two terrasses - the "Perche" on the first floor and the main one on the eighth floor. The latter attracts a large number of guests from outside the hotel, and the hotel staffs a small reception desk in the street in the evenings to sort them out. We made the mistake of waiting until our last day to try the 8th floor venue (hoping to avoid the weekend crowds) only to learn it was closed for a private party. So we availed ourselves of the very pleasant Perche which has perfectly good views, and a pretty good crowd on an early Monday evening. On check out the clerk did not ask if I enjoyed my stay, nor did I receive a survey later. That about sums up the experience for me. If the staff had been as welcoming to us as the rooms themselves, this would have been a great stay.…
Our visit to Montreal was excellent by choosing Hotel William Gray. The hotel was clean, modern and had all we needed. The staff was accommodating and Mathew and Kaylin went over the top to assure our stay was comfortable and pleasant. Walking distance to everything we wanted to see in Montreal.
BEWARE!! I recently had the opportunity to stay at this beautiful hotel for a wedding that took place in mid/late July. I had three rooms (5 nights each) that were booked for my immediate family that had been reserved in advance by my father in law. Because of my travel plans, I had called and asked the hotel if I could ship my tuxedo along with my son's tuxedo in advance of my arrival, which I did by shipping in a box. I was put in touch with the concierge, Sabina, and she assured me that my shipment from the US would be handled with care. Upon arrival and checking in, I was given my box with no conflict or discussion about any charge. Two days after checking in, I was called down to the front desk and informed that the postal service charged the hotel $600 Canadian dollars for the shipment? I explained to Sabina that there would be no way that I would authorize this expense and told her she should have rejected the shipment. At that point she confirmed with me that I would not be charged. Long story short, the hotel has charged me anyway. Clearly there was an error of some kind with Customs/Shipment, and the easy solution for the hotel would have been to reject the package. The same situation happened to my daughter, the hotel rejected her's, and her box went to the postal center right down the street. We were given direction from the hotel on where her box went, went to the postal center, and paid a nominal fee ($40) for her dresses. I am beyond appalled that such a "high class" 4 Star hotel in downtown Montreal would "hang" that unauthorized expense upon me, especially because this is something I would never pay for or accept. I am in the process of disputing this unauthorized expense with my credit card company. I would advise all that plan on staying at this hotel to beware of your charges from this hotel!…
As always an enjoyable experience from the moment we arrived to the time we checked out. The hotel is beautifully located in Old Montreal. I always feel right at home when I stay at the William Gray, the rooms are comfortable and spacious and offer great view of the area. The staff is always very welcoming and eager to please making each stay a memorable experience.
Cost was "a little exorbitant". I paid $560.00 for a tiny room overlooking the air conditioners. Hotel is very well placed and charming. Staff is lovely. Food at Maggie Oakes was mediocre and although the staff was pleasant we had to ask for spoons and other utensils for the oatmeal breakfast and salt for the eggs. young staff and seem to be untrained for the quality of hotel. all that being said, I would try again. Spa was wonderful.
From the moment we pulled up to the William Gray valet, we received stellar service. Check in with Sabrina (I think) was wonderful, and although we were very early, our room was ready. We were given room 625 which has a great view of the Ferris wheel and other beautiful buildings. The room isn’t large but it’s not too small either. The shower, with multiple shower heads, was pure heaven! Frette towels and bathrobes further enhanced the experience. Dinner and cocktails on the top floor Terrace restaurant was a treat (Marlon was such an attentive and friendly server). Brunch in Maggie Oaks was delicious. This hotel is in the perfect location for a Montreal vacation. The Old city is delightful. We are already planning to book our next trip to stay at the Hotel William Gray.
Wonderful stay! The staff was amazing! Helpful, cheery and always responsive to any request. We felt like part of a family by the time we left. The manager, Ida, even drove us to a restaurant. The room was comfortable, particularly the beds--we overslept several days because of them! We had no trouble with noise. We had some minor issues--housekeeping (which generally was good) would fail to replace things that they removed, e.g., bathmats. Also, on our floor, there was an outer door to a small hallway leading to our room (and one other room) which required a room key. The outer door lock continually failed to take our key, even though it worked for our room. I had to go downstairs to get someone to open that outer door four times until the problem was identified and fixed. However, these were minor issues that did not get in the way of a great, great stay. We found several marvelous restaurants within walking distance of the hotel. We ate at Maggie Oaks--it was fine but nothing special compared to some of the other places in town. Also, in Old Montreal there are essentially no grocery stores or pharmacies, FYI. One needs to go a good distance to find one.…
Pros Great location if younplan on crusing old Montreal, friendly staff, nice rooms, huge water volume in shower. Cons They need to spend $ on fixing small items all around the hotel. Fixtures, hanger, handles etc. have taken a beating and need a refresh if they want to justify their price / night.
We stayed 2 nights in a room with the most beautiful view on the water. We loved the bathroom amenities Le labo. Eddy incredible. The roof top bar is a must. Èveryone made us feel at home. We cannot wait to be back soon! Thank you William gray!