Hotel William Gray
878 reviews
#13 of 176 Hotels in Montreal
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421 Rue St. Vincent, Montreal, Quebec H2Y 3A6 Canada
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Room & Suite (104)
Dining (37)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel William Gray
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 176 hotels in Montreal
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
William Gray is a new luxury boutique hotel located in the heart of Old Montreal. Overlooking the Place Jacques-Cartier, the hotel introduces a dynamic and singular experience with its world class hospitality, spectacular views and timeless style. The hotel features: a restaurant, 2 rooftops terraces, a luxury spa (with an outdoor pool) with an array of signature treatments and a thermal circuit, a state-of-the-art fitness centre, a green courtyard for lounging, and abundant spaces for small and large events. CITQ 293576
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Bicycles available
Billiards
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Books, DVDs, music for children
Children's television networks
Highchairs available
Strollers
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Light therapy
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
City View
Languages Spoken
English, French
Location
Full view
100Great for walkers
Grade: 100 out of 100
203Restaurantswithin 0.3 miles
70Attractionswithin 0.3 miles
Contact
421 Rue St. Vincent, Montreal, Quebec H2Y 3A6 Canada
Getting there
Champ-de-MarsMontreal Metro5 min
Place-d'ArmesMontreal Metro7 min
Rental CarsSee rental cars from $24/day
Nearby restaurants
Café Olimpico - Vieux-Montréal
151 reviews1 minCafe
Le Club Chasse Et Peche
1,109 reviews3 minFrench
Brasserie 701
1,656 reviews6 minFrench
Maggie Oakes
1,211 reviews1 minFrench
See all nearby restaurantsNearby attractions
Notre-Dame Basilica
19,889 reviews5 minPoints of Interest & Landmarks
Old Montreal
13,603 reviews6 minPoints of Interest & Landmarks
Notre-Dame-de-Bon-Secours Chapel
1,152 reviews4 minHistoric Sites
La Grande Roue de Montreal
439 reviews5 minPoints of Interest & Landmarks
See all nearby attractions878Reviews35Q+A100Room tips
Reviews
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Popular mentions
My husband and I enjoyed our stay very much. The room are nice and modern. Valet services were good and front desk was friendly and helpful. There are a few nice restaurants on site and many sights are within a short walking distance in Old Montreal.
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Date of stay: September 2021
Rooms
Location
Service
Room Tip: Entry level room is on the small side but I think this is common in Old Montreal. They are modern...
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I am going to stick to the facts, because the emotions were so overwhelmingly disappointing, that I can't even go there. I do not mind paying for a luxury brand if it backs its promises. At almost $900 per night for a small suite, one would expect a lot from this 4-star rated hotel. You would be wrong. I will go through the website details, and compare to the real world experience. "Custom plush pillow top mattress" I expected a king bed, because all other rooms have a King listed in the Deluxe category. This one is not a King. I have a king at home. My husband and I can barely find each other in it. This is probably a Queen. My mate and I were bashing each other in a tangle of limbs all night. And it is the most uncomfortable bed imaginable. It feels like a piece of plywood covered in Egyptian Cotton. You will need the multi-jet showerheads just to work the kinks out of your neck and back. The management should spend a night sleeping in this bed. I've had better in a Holiday Inn Express. "Robe and slippers" There are no robes. This is a lie. Robes were not in the room. There are hooks... you know where robes might go. But no robes. Expect to wrap yourself in a bath towel like you're back in your broke-a$$ college days. "bathtub" Yes, there is a tub. They don't give you any salts or bath bubbles for it, but it's there. You probably won't want to bathe in it though, because when you run your hand down the sides, you can feel the "ring around the tub" that indicates there is dirt there that hasn't been cleaned off from a prior guest's use of the tub. "heated towel rack" Broken. Doesn't work. Don't even bother trying. "double vanity" True. But the sinks have overflow drains that haven't been cleaned since the first books of the bible. They are disgusting. Full of black slime and mold that clearly is not cleaned between guests, if ever. Sanitation is a major issue with the housekeeping at this establishment. "outdoor pool" Probably true. But we were informed on check-in that we aren't allowed to use it as guests unless we 'book' it in the spa, and pay $45 each visit. I was absolutely speechless. Why even list it as a hotel amenity then? I'm not paying $45 each day to use the hotel swimming pool, at the hotel I AM STAYING AT!! "twice daily housekeeping service" Absolute lie. Housekeeping came twice during my 5 night stay. I assume the 'twice daily' refers to housekeeping and turndown service. Turndown never happened even once. Not once. Housekeeping never came on day one at all, even though we turned on our green light once we left our room for the afternoon. They came on day two once, made the bed, replaced shampoo. That was the only replenishment of the soap/shampoo/toilet paper in our entire visit. They don't even clean the sinks. They were still dirty with a few flecks of toothpaste and baby hairs from my husband shaving earlier in the day. Truly astounding. They made the bed the next day, and never replaced any used amenities. No shampoo, no coffee, no fresh glassware. I guess two cotton swabs and two miniature bottles of shampoo will get two grown adults through almost a week, right? And we never saw housekeeping again. The last 2 days, no one ever entered our room to clean, make the bed, or replace any used items. I have no idea why. None. Oh, except on the last day, when checkout was at noon, and the housekeeping person rang our "do not disturb" lit room at 10:45 to ask us when we were leaving. I've never experienced anything so rude in my life. "Do Not Disturb" exists for a reason, and we were nowhere near overstaying our 12 noon checkout time. "complimentary bottled water daily" Not true. There were two fresh bottles of water in the fridge on our arrival, and it was never stocked again. "fully stocked minibar with curated selection of snacks" Not true. No minibar. No snacks. Like, there is no minibar. I have no idea why it's legal to even advertise these features as being part of your room class when they don't even exist. There is no minibar. This is a complete fabrication. "Nespresso coffee maker" True. But they don't replace your used coffee pods and they don't change out your used glasses and cups. So, you can have coffee on the first morning, and that is all you are going to get. Hope you're not thirsty, because they ration the coffee and water like wartime. And if you enjoy drinking coffee on day two in your already dirty cup, this is where we have to part ways, friend. "24 hour in-room dining" Maybe. But there's no menu in the room, nor any information about how to access a menu. The informational booklet in the room said there was supposed to be a menu in it, but there wasn't. And the information in that booklet also said we would be left a card each evening in case we wanted to order room service breakfast for the next day. No cards at all. Nothing ever came of this. "large terrace with wonderful views of historic Old Montreal" This is a mighty fine S-T-R-E-T-C-H. What you see in the online website photo is what you get. Views into windows across the street. No street view at all. If you look out over the terrace walls, you can look at your neighbour's terrace. Or you can look at the cantilevered roof projecting from the building below. You can get sky and you can get the side of a building. No real views at all. This is a very liberal take on what most people would consider a view. Also, the terrace furniture is hazardous. There is no table like is shown in the advertising photos. There are 4 chairs and a footstool. The chairs bake in the mid-afternoon sun and become alarmingly hot. No umbrella. Some of the chairs are straight-up metal and heat up like one of those children's slides in the midday sun. I wouldn't sit on one unless I wanted to experience third degree burns on the backs of my thighs. There is no shade or cloth cushions or anything to protect you from harm. Don't bother to take your wineglass or coffee cup outside. There is nowhere to put it down. And it is a straight-up hazard trying to get out there. It's not like a normal sliding door. There is a massive threshold about 18" high and 18" wide that you have to somehow step over to get outside. My husband at 6 feet, 2 inches could manage it. Me? Not so much. I have bruises on all sides of my calves, front and back, from trying to get in and out. There should be a stair riser going out, and a stair riser coming back in. Unless you are athletic and nimble, this is just insane. I can't imagine this is to code. The good bits? Location is mint. Water pressure is excellent. Windows block noise really well. The porter who took our bags on arrival was excellent. The room was ready when we arrived, even though we were a bit early. And the gent who called us a cab and helped us get our bags into the taxi when leaving was an absolute gem. First person to offer us a bottle of water in a 5K five-day stay. This hotel has everything it needs to make someone's stay unimaginably excellent. But, they have a long way to go. Someone in upper-level management should go up the hill and stay at the Ritz Carlton for a night. Similar pricing, but those people know how to pamper a guest. They could learn a lot. I come to Montreal once a year for about a week on business, and some additional pleasure trips, as this one was. I will not be staying with this establishment again. The advertising cannot be trusted. It's an over-promise and under-deliver. Which is so sad, because the location of this one in Old Montreal is just divine.…
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Date of stay: September 2021
Value
Location
Service
2 Helpful votes
Helpful
We stayed here and thought it was fantastic. Location is central and rooms and facilities are very nice. Although we had a great time, I would say it isn't the most kid friendly hotel. It is more of a couples hotel.
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Date of stay: September 2021
Helpful
+1
Stayed here for 3 nights. The hotel itself is very modern and beautiful. The location is also in a great spot! Check-in was easy. Our room was on the 2nd floor on a corner unit. The whole suite was surrounded with 3 huge windows facing out to the restaurants. It was large and spacious. The AC was broken so unfortunately we had to switch rooms. The disappointing part is at first we were told to “open the windows”. I think when you are paying $1200 for 3 nights the AC should work. It was also very loud at night with music and people so leaving the windows open that have no screens was not an option. We were moved to a much smaller room with a “view”. I called the desk to ask if there was a room the same as we had before and she said no, it was an upgrade. That was disappointing. No one called the next day to see if we were enjoying our “upgraded room”. I checked online and they weren’t fulky booked. Other than the room incident it was a nice stay. Everyone at the front desk was very polite. …
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
I chose this hotel based on the rave reviews of it's customer service. My experience was anything but. During our five night stay, we had to ask for 'everything' despite it being offered and not listed as 'upon request' on the website- robes, slippers, coffee cups, coffee pods, sugar, bottled water, towels and toiletries. I was made to feel like I was a hassle. The staff was very uninterested in the level of service provided and displayed no concern. Hoping things would improve, I sent an email addressed to management during our stay outlining my initial concerns and expected someone to respond during our stay but unfortunately I never heard back (email below). To date, I still have not heard a word. We requested use of the complimentary car several times but were unsuccessful. The first time we were told 'no' it is check in time and they were too busy (we saw no one else in the lobby but us). The next time we were told they only drive in the evening. The third time we were told the evening is too busy. To be honest, I am not sure if this service truly exists. The last time we asked, someone finally offered to call us a cab in lieu which we greatly appreciated. Times are extremely difficult for the service industry and am most appreciative of Jesse, who was very helpful to us on our last day. He went above and beyond to help us store our luggage and arrange for a cab to the airport. It felt as if the kids were running the show while the parents were away. It is unfortunate as the location and physical presence of the hotel is amazing. I truly hope your experience is better than ours. Email that was sent: Initial feedback for our stay I chose your hotel based not only on its beauty but on its reputation at being outstanding for its customer service. This is my experience so far… Check in: -Charged incidentals ($100/night) without explaining so you can imagine my surprise when I looked at my receipt. -had to inquire at the front desk Room: -no robes in room despite website stating my room comes with robe and slippers -had to inquire at the front desk; was told by front desk I had to request this item. -was told there are no slippers. -then told by a different person there are slippers. Mystery solved, got slippers -Stale/hard coffee bar items with crumbs in drawer -waited 45 minutes for fresh items. Had to call twice as they did not arrive -Was told drawer would be cleaned and items replaced; it was not -Asked for bottled water in my room as it was not replaced after the room had been cleaned. It never arrived. -Requested a ride (less than three km) Was told no, it was check in time and they only drive in the evening. Overall impression is a lack of attention to detail and customer service. Hopefully things improve.…
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Date of stay: August 2021
Rooms
Cleanliness
Service
Room Tip: Choose the 7th floor as it has an amazing view. This hotel has so much potential if only the...
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1 Helpful vote
Helpful
PRICE RANGE
$171 - $373 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecMontrealVieux-Montreal (Old Montreal) / Ville-Marie
NUMBER OF ROOMS
127
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Claim Your Listing Frequently Asked Questions about Hotel William Gray
Which popular attractions are close to Hotel William Gray?
Nearby attractions include Notre-Dame Basilica (0.2 miles), Old Montreal (0.3 miles), and Notre-Dame-de-Bon-Secours Chapel (0.2 miles).
What are some of the property amenities at Hotel William Gray?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel William Gray?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel William Gray?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel William Gray?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Hotel William Gray?
Conveniently located restaurants include Café Olimpico - Vieux-Montréal, Le Club Chasse Et Peche, and Brasserie 701.
Are there opportunities to exercise at Hotel William Gray?
Yes, guests have access to an outdoor pool and locker rooms available in the fitness center during their stay.
Is Hotel William Gray located near the city center?
Yes, it is 0.3 miles away from the center of Montreal.
Are any cleaning services offered at Hotel William Gray?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel William Gray offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel William Gray?
The staff speaks multiple languages, including English and French.