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Quality Suites Laval

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122 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Laval, Canada
Reviewed May 18, 2013

My son reserved a room here for his wedding night. The air conditioning gas been broken for several days, but did they say anything? Oh no, that would have been too honest and would have cost then business. Money before reputation. Good job!

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Helpful?
1Thank mark_morin
Patricia A, Directeur général at Quality Suites Laval, responded to this review

As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Thank you for sharing the challenges that you unfortunately had to experience with the air conditioning during your stay, and for which I would like to apologize. Sincerely Patricia Alaouz General manager

Quebec City, Canada
Reviewed January 2, 2013

I stayed there for one night on a family trip. The property is old and it is showing, worn out and dirty. We had a small suite, with a king size bed, a double bed and a sofa bed. The sofa bed was sooo bad, just good to be put to trash. The mattress was 1inch thick and you could...

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Helpful?
1Thank SamuelChamplain
Patricia A, General Manager at Quality Suites Laval, responded to this review

These comments are very important because they help us pursue continuous improvement Through each comment we receive both positive and negative, we are able to seek knowledge and growth to better serve our business and leisure travellers We apologize for the inconveniences caused by the uncomfortable sofa bed and the old vinyl in your suite. Renovation is scheduled every year...

Toronto, Canada
Reviewed December 1, 2012

I stayed there in November 2012 for 2 nights during a business trip. The day i left, ii bent to tie my shoes and found old socks and a tampax (unopened) under my bed. That's absolutely disgusting. I will never go back to this hotel. I told the manager at the reception and the only thing he said was "sorry...

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Helpful?
Thank Capyvard
Patricia A, General Manager at Quality Suites Laval, responded to this review

From your comments, the level of cleaning was clearly not acceptable and we are most embarrassed by our performance. I would like to offer my apologies for your accommodation experience. I am disappointed that you were provided with a suite that was clearly not maintained to our standards. Our sincere apologies for checking you into this room and we will...

Montreal, Canada
Reviewed September 3, 2012

We stayed here for one night as we were attending a wedding in the area.. We had a nice suite with a king bed in the bedroom and a double bed with sofa bed in the living room.. Front desk staff are very nice..I had asked for a wake up call which I never got and almost missed breakfast...It was...

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Helpful?
2Thank Nancy J
Patricia A, General Manager at Quality Suites Laval, responded to this review

Thank you very much for your kind comments about the services, amenities and staff at the Quality Suites Laval. We are extremely happy to read that our property was clean and friendly.

Montreal, Canada
Reviewed August 19, 2012

The air conditioning units made so much noise even units from other rooms , there sounds could be heard . And have have poor hearing. The furnishings were many years old, bed was hard, pillows were cheap. Breakfast was all carbs, but they coupon to eat next door. Suggest u pay a little extra and stay some where else.

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Helpful?
Thank Jagmode
Patricia A, General Manager at Quality Suites Laval, responded to this review

I would like to express my gratitude for your suggestions regarding the in-suite amenities and furniture. With each guest comment received we strive to put into effect those suggestions that will make our guest’s stay with us a more pleasing and memorable one.

upstate NY, USA
Reviewed August 16, 2012

We just returned from a two night stay in Laval. Our king suite was spacious, clean, quiet and comfortable. The room is a bit dated, and the sofa bed was a bit worn, but the kids slept fine in it. I was dismayed that there was no mattress pad for it, just two sheets, the pillows and blanket. However, the...

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Helpful?
Thank siennao4
Patricia A, General Manager at Quality Suites Laval, responded to this review

Your feedback is very valuable to us and we will certainly be sharing it with our management team for consideration as we move forward. I am also pleased to note that you enjoyed your time with us and that you found the location quiet and safe.

Markham, Canada
Reviewed August 10, 2012

The location is next to the highway and a bit noisy. But the family suite was large and comfortable. The service was good and friendly. Will stay again if passing thru. Not somewhere I would stay if I was staying for a few days.

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Helpful?
Thank MarkhamTravel
Patricia A, General Manager at Quality Suites Laval, responded to this review

Thank you for your kind comments regarding suite size and our location and we look forward to hosting you again in the near future.

Rouyn-Noranda, Canada
Reviewed July 28, 2012

You can feel the springs through the mattress and don't expect extra sheets for your bed, they'll tell you they don't have some any more… I didn't even dare touch the duvet on top of the bed… AVERAGE!!!!

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Helpful?
Thank Carl5Nolet
Patricia A, General Manager at Quality Suites Laval, responded to this review

The Quality Suites Laval has indeed made a capital investment in a number of mattress and sofa bed replacements and we continue to earmark rooms for future upgrades. Please note our management takes each issue very seriously and customer comfort is a high priority. We appreciate you taking the time to review our property

Romulus, New York
Reviewed July 25, 2012

I was here on a short vacation to visit Montreal. The staff were very helpful and friendly. The suite was large and comfortable. Breakfast was fair, but the breakfast room is quite small. This hotels location makes it easy to get into Montreal, by car or on the metro. I enjoyed my time here..

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Helpful?
Thank Camelot34
Patricia A, General Manager at Quality Suites Laval, responded to this review

I would like to thank you for choosing the Quality Suites Laval for your recent trip to Laval and also for then taking the time to write a review of our property! We hope that you'll come back soon !

Ontario, Canada
Reviewed July 17, 2012

We only stayed overnight - 10:00pm to 8:00am but we were impressed by the large amount of space in the suite (two rooms with a dining table and chairs), and the reasonable charge for it. It was well maintained and clean. Breakfast was a very basic continental served in a small room. The staff was competent but not warm. There...

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Helpful?
Thank step_ott
Patricia A, General Manager at Quality Suites Laval, responded to this review

We appreciate that you took the time to recommend our property on TripAdvisor and we hope you will return again soon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
114 spacious one bedroom suite separated by two french doors to a living room area. In the suites you have iron and board, hair dryer and a coffee and tea maker. We offer free deluxe continental breakfast, free wireless high speed internet, free parking, free local calls and newspapers. If you are looking for a warm ambiance and a great customer service, the Quality suites is the place to be. Various restaurants, parks, shopping malls Carrefour Laval over 550 stores are situated a street away from our property. Downtown Montreal is only 20 minutes away from our hotel. ... more   less 

Additional Information about Quality Suites Laval

Address: 2035 Auto. des Laurentides, Laval, Quebec H7S 1Z6, Canada
Location: Canada > Quebec > Laval
Price Range: $77 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites Laval 2.5*
Number of rooms: 114
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Also Known As:
Quality Suites Laval Hotel Laval
Quality Inn Laval
Quality Suites Laval Quebec
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Questions & Answers

Here's what travelers have asked, with answers from Quality Suites Laval staff and other travelers.
2 questions
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Markham, Canada
29 days ago
Toronto, Canada

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Questions? Get answers from Quality Suites Laval staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you are looking for a spacious room, consider the Family Suite.”
 of 5 bubbles simonadelftblue51, May 31, 2016 | Read review
“rooms on 3rd floor nice and large and sunny. a/c was fine and no one complain about the hot water.”
 of 5 bubbles YogaAriaratnam, Aug 21, 2015 | Read review
“Choose somewhere else.”
 of 5 bubbles K3247LVkevink, Aug 21, 2015 | Read review
“get a suite”
 of 5 bubbles chagallvoyage, Apr 27, 2015 | Read review
“Rooms near the back are very quiet and there is a backdoor to the hotel if you have pets it's perfect.”
 of 5 bubbles jeanmarcb894, Dec 8, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question