Me and my bf booked here to stay for our anniversary and to say it was the most horrific experience I've had at a hotel is an understatement. We booked a king suite with jacuzzi tub online through hotwire with my credit card. When we got to the hotel they needed my card again (I dont use it alot I dont know the pin) so i had to tap it. They dont have tap. I cant just pay the $250 deposit on my debit card. I cant type in the card number on the machine manually. We had to drive home and get my other credit card which also wouldnt work on there machine. I called my cc company and got them to reset my pin so I went to a bank machine and reset it so I could do the deposit. The while the attended (Vimmy) kept saying SEVERAL times if you dont pay by such a time I'll have to cancel the room. I finally get my pin changed and pay the deposit we get our keys and I ask about breakfast because it says on the website breakfast is included. No breakfast. Whatever this is about 2.5 hour affair by now so we go up to the room (NO ELEVATOR) and open the door to find the room was a MESS. It wasnt cleaned. Drag all our stuff back downstairs tell Vimmy and she goes to check to make sure we werent lying?? Gives us another room we go up trekking up the stairs again and I went to sit on the bed and I find HAIR ON THE PILLOWCASES. I then go into the bathroom and find hair in the sink and in the bathtub. By this time we are v upset and just wanted to start our night. This was disgusting especially during a pandemic they dont clean the rooms right? We trek back downstairs to desk and Vimmy "checks" the room and she finds NOTHING WRONG WITH IT. We get a refund and now this is about 3.5 of jerking us around. After we leave I got a room at the great George for $50 more dollars and got basically an apartment with a huge jacuzzi tub for 2, fresh cookies and the best customer service I've ever seen. Save your money and stay at the great george. This place is nasty. Also was supposed to be getting an email from the manager and it never happened. Vimmy needs to work on her customer service and what a clean room means.…
I've stayed here a few times, most recently in September. I try to get to Charlottetown a few times a year at least and usually end up here due to their great location and unbeatable price. It's nothing fancy, but the rooms are clean, safe and beds are comfy. Nice pool open in the summer. Also a restaurant and pub on site that is pretty good. I'll stay again for sure. Like I said, nothing fancy but also no issues, especially for the great price!
Cassie the manager is the nicest lady she made sure our stay was perfect.From the king sized bed to the jacuzzi.We've stay here twice once last month and again last nite best place to stay make you feel at home.Uptown Lounge food is absolutely delicious which are in the same building.Very reasonable rates will definitely be back😊😊
My husband and I stayed a few days with Canada's Best, and it was the greatest vaca we've had on this island! Our room was big, the a/c worked like a dream in the day time heat , the beds were oh so comfy, and the swimming pool was soooo cool! The front desk had plenty of pool towels ready for us anytime we wanted a dip. We were greeted by big smiles, and the folks were ready to accomodate any way they could. The small lounge offered cold drinks and yummy hot wings. We didnt want to leave! Which is why we are going back next week. This is really the place to be for your next vaca, its roomy, quiet, and very affordable.
My wife and I were traveling long hours and looking forward to getting some quality sleep. The hotel has a restaurant attached and I assume thats were they keep the large metal dumpsters that they have emptied at 3am and 6 am in the morning. We were awoken both times when the very large truck pulled up and the room felt like it actually shook when the driver lifted the dumpsters up,shook them and then dropped them down to the ground again! WHY would you have dumpsters emptied at 3am and 6am in the morning at a HOTEL, where people stay to SLEEP, can this not be done in the DAYTIME ???