My wife and I stayed for two nights. This hotel is very clean and the beds are comfortable. Staff are friendly and helpful. We both remarked that it is one of the quietest hotels we have ever stayed in. This hotel is conveniently located right on the water front in Charlottetown. Easy walking distance to a lot of great restaurants. Every night there was a free music presentation behind this hotel on the waterfront.
The Delta PEI was my most Accessible Hotel of 2019-20. Residence Inn Boston/Fenway was 2nd because the Delta had an accessible button in the room. I would recommend them both because they where both really spacious and they both had roll in showers.
Review may be a bit critical, but I work for a luxury hotel company and perhaps expect the same level of service - here’s what I thought about the stay — Pool is nice and appears well kept. Plenty of seating poolside. Lockers available. Didn’t use the fitness center but it looked well equipped. ‘Kiddie pool’ is really hot tub sized. Hot tub is also relatively small compared to the rest of the facilities. Room was ok. 2 queen sized beds and we had a nice window seat. Water view would be nice in the summer - winter was kind of meh as mostly everything is frozen. Bathroom is small but adequate. Housekeeping was great. Left fun animals made of towels for the kids. It was my sons 7th birthday the day we arrived and housekeeping had graciously put up a happy birthday banner and left a card - while this was much appreciated, I had talked to in room dining re- ordering a small cake in room upon arrival, and was told there was no need because they always provide a treat in the room for anyone celebrating a special occasion. This didn’t happen. Not a huge deal, but just another example of things I was told were happening or included and then not delivered. We chose this hotel because the Jack Frost festivities were happening in the attached convention center - but staff didn’t really know much about the events or inclusions of the package they offered. I called and confirmed that self parking was included in the rate - and was told it was, and that there was an up charge for valet. Upon arrival was told that no, they must have meant street parking (which was non existent due to the huge event happening). Paid an extra $19/day for parking. I also called prior to arrival because the package includes passes and breakfast for 4, and we had 5. Was told we would purchase an extra pass, but no need for additional breakfast as one of the children are under 5 and free - also not the case. So ended up paying $20/day for extra breakfast. The breakfast buffet was great though - lots of choices and well worth $20, just was an expense we didn’t expect. Took 25 mins both mornings to get a table, so be prepared to wait on busy weekends ! Overall, probably a good hotel for business clients - For family stays, you’re better off saving $100+/night and staying somewhere else local. Most places offer the same amenities (without cost) for almost everything.…
I was so pleased with the service we received. Stefan checked us in and was SO warm and gave us the true island welcome. He went above and beyond in his service. He checked us in and gave us an upgraded room, which was well needed because it was Jack Frost weekend and there were many Kids in the area. This allowed us to have our own private corner with a gorgeous view and distance ourselves away from too many children. The rooms were gorgeous and very clean. I would highly recommend staying here, wonderful service and great location and atmosphere. The restaurant was also amazing, many local favorites!
This hotel is in the perfect location. Close to many restaurants within walking distance. The rooms are very nice with water views. The restaurant is very good. The staff is helpful in every way. Great stay