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Comfort Suites Downtown

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Comfort Suites Downtown
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132 Reviews from our TripAdvisor Community

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Showing 131: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Positive is the excellent customer service, cozy room, great breakfast, free parking and great location, very close to the casino. Constructive criticism is the room had a stale smoke smell at first, the toilet when flushed would make a loud bang every time and the bed frame would give out, making a noise. I would recommend it because the price... More 

Helpful?
Thank Sarah R
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Plymouth, MI
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friday visit to the Caesars Casino. This property is in great shape and only a direct five block walk to the casino. The hotel itself is nice and more than met our expectations. Pleasant desk person at check in , helpful staff, and nice hot breakfast the next day. Both a microwave and mini frig in a large size room... More 

Helpful?
1 Thank CoconutTelegraph
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your feedback, we are glad to hear that you enjoyed your stay with us and your visit to the Casino! More 

Hamilton, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

This was not my first choice for a hotel and after checking in I was trying to see if there were any other hotels available in the city. The staff is friendly and the beds are comfy but those are the only 2 positive things I have to say about this place. The wifi is absolutely terrible so be prepared... More 

Helpful?
Thank Token B
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your comments, we are glad that you found our beds extremely comfortable and that our staff was extremely helpful. We are presently working on renovation plans to be started this fall which will see a complete update of the hotel including a new wi-fi system. We look forward to welcoming you back to a new hotel in... More 

Buffalo
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 3, 2016

The good: Bed was comfortable, room was fairly clean, and Staff was friendly and helpful. I saw a response from the Hotel about renovations in the near future. These are long over due. I would bet the sofa-bed was original to the hotel from when it opened in the 70's?. We had parts of the bed falling off, duct tape... More 

Helpful?
Thank bclg
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your comments, we are glad to read that you had a good nights sleep. We are currently doing renovations and we look forward to try out our 'new' hotel once they are complete. More 

Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 18, 2016 via mobile

Well, there's a lot of "action" in this area...and it's not the hotels fault that the area is sketchy. The hotel is surrounded by "things"---that make it sketchy. If I were alone, I would not feel safe!!! There was a group of us staying here. But then you're also minutes away walking from this in lovely downtown or a few... More 

Helpful?
Thank Prgeek
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Dear Carey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Toronto, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 14, 2016

This hotel needs to be updated. Rooms were fine and beds were comfortable.10 minute walk to river. Breakfast was okay. They really need to improve their wifi...very slow in rooms! Other than that our stay was fine but nothing special.

Helpful?
Thank TorontoStarfish
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for staying at Comfort Suites Windsor. Thank you for letting us know of your recent stay. We are planning major renovations over the next few months which will certainly include upgrades to our wi-fi here at the hotel. I thank you for travelling and look forward to having you stay with us again. More 

Mississauga
Level Contributor
4 reviews
3 of 5 stars Reviewed May 18, 2016

The directions were misleading so got lost on way there as wyandotte does not go right to the road off the Ambassador Bridge, so have to make two turns to get to this, and this is not explained anywhere on the website, so went a good 15 minutes out of our way, and had to find a place to stop... More 

Helpful?
Thank Brian F
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Mississauga, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 20, 2016

The hotel is a bit tired but clean and comfortable. The rooms have a fridge, coffee maker, and microwave. Hot breakfast included, free parking and wifi. Bathroom was quite small but clean. I'd stay here again next time I'm in Windsor.

Helpful?
Thank Joanne K
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your comments. We are planning an extensive renovation this summer where all aspects of the hotel will be updated. We look forward to welcoming you back to the revitalized Comfort Suites. More 

Fonthill, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 4, 2016

Very friendly professional check in. Rooms are very dated though. Not the cleanest...the mirror in the bathroom had splash marks from the previous people. Very thin walls. We were 4 adults in our room. Around midnight, we were having a conversation when the phone rang. It was the front desk asking us to turn the tv down. We were having... More 

Helpful?
1 Thank 758celestem
Justin B, General Manager at Comfort Suites Downtown, responded to this review

thank you for taking the time to inform us of your recent stay. Plans are underway for a full renovation of the hotel. I apologize for our staff but they are just ensuring that other guests receive a restful night. Thank you again for your comments and we look forward to having you stay with us again. More 

Oakville, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 3, 2016

We were visiting Windsor for a swim meet. I booked here because it was the only downtown hotel that offered a suite with two beds and a sofa bed. The room was very tired, furniture very scuffed and very dated decor. The bathroom fan was really loud and seemed to make the room shake! Having said that it was very... More 

Helpful?
Thank Jo S
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your comments, I will certainly pass your concern onto our maintenance department for review. Plans are in place for a full renovation this summer and we look forward to having you stay with us again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Laundry Service
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We provide a home away from home experience to all our guests. We are located in the heart of beautiful Downtown Windsor offering you fast access to all the local attractions. Casino Windsor, Dance Clubs, Detroit Tunnel, WFCU Arena, Windsor Spitfires, Tiger Games, NEW ADVENTURE BAY WATER PARK, Shopping District and many local restaurants and wineries. All of our rooms come with fridge, microwave, coffeemaker, local calling, FREE WIFI and Hot Breakfast. We offer Guest Appreciation Nights throughout the week. Pets are welcome at a cost of $25.00 per pet/per stay. $5.00 per pet is donated to the Windsor Humane Society. Cash and Debit payments will require a $250.00 Deposit and Photo Identification. Hotel is Smoke Free. ... more   less 

Additional Information about Comfort Suites Downtown

Address: 500 Tuscarora St, Windsor, Ontario N9A 3M2, Canada
Location: Canada > Ontario > Windsor > City Centre
Price Range: $77 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Downtown 2*
Number of rooms: 45
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Also Known As:
Comfort Suites Downtown Hotel Windsor
Comfort Suites Windsor
Windsor Comfort Suites
Comfort Suites Downtown Windsor, Ontario
Hotel Style:
#2 Casino Hotel in Windsor
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