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Quality Suites Downtown Windsor

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Quality Suites Downtown Windsor
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156 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Houston, Texas
Reviewed July 26, 2012

By far my favorite hotel in Windsor. The staff is friendly and welcoming, a restaurant on-site offers great food - especially the Eggsmart. My room was exceptionally large with a heavenly bed. Clean and fresh, centrally located, this hotel has all you need and more.

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Helpful?
Thank Shalinee M
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Many thanks for staying with us recently and for your very positive review of our hotel! I'll share your comments with our hotel and restaurant teams and look forward to your next visit.

London, Canada
Reviewed July 23, 2012

I have'nt stayed here in over 6 years and wondered during my recent booking if this hotel had deteriorated. It has not. I booked through and online discount site and was given a good rate. At checkin, I changed my room from smoking to non-smoking with no problem. The adjacent independent parking lot still charges the same $10 daily rate...

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Helpful?
Thank dcm997
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Thanks for returning as our guest after 6+ years! It's good to know you enjoyed your stay with us. The daily restaurant transition is smooth (Eggsmart uniformed servers, table top place mats & menus are replaced by Superstar Bar & Grill servers and menus) = the best of both worlds for our guests. Our Front Desk is staffed 24 hours...

Cleveland, Ohio
Reviewed June 29, 2012

My friends and I recently went back to Windsor for the first time since we were in our teens. We figured we would see what had changed in the last ten years. All of our previous trips, we stayed at the Quality Suites - and we loved it back then. Very clean, the rooms were spacious and the price was...

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Helpful?
Thank K S
Management response:

I'm very happy to hear you enjoyed your stay with us and will continue to make Quality Suites your hotel of choice when you return to Windsor! I'll share your positive comments with our team. See you next time!

Collingwood, Canada
Reviewed June 28, 2012

An ok place for a quick business or personal stay, but the hotel could use some attention to cleanliness in the rooms and rest of the building. Price is not bad, but it may be worth spending the extra for a bit nicer place. Staff was very friendly.

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Helpful?
Thank Bill P
Management response:

Thank you for staying with us recently and for taking the time to post your review. I'm glad you found our employees to be friendly. We do our best to make our guests feel at home. I'll share your comments with our team and want to let you know that we are planning updgrades to our hotel. I hope that...

Troy, Michigan
Reviewed June 16, 2012

My boyfriend and I stayed here for the June 9th weekend and were not impressed. The room was clean for a smoking room but I noticed a brown spot on the bed sheets it was disgusting. Also when I asked for a band aid at the desk she have me hand sanitizer and the girl seemed in interested. Maybe for...

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Helpful?
2Thank Dominique586942763
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us recently. I'm surprised and disappointed to read of the issues you experienced while our guests. This is certainly not indicative of our usual high standards of quality and service. Please accept my apologies for any inconvenience and kindly respond to the message I sent you requesting details so that I can follow-up. Thank you...

Toronto, Canada
Reviewed June 11, 2012

We visited Windosr for Mother's Day weekend and we stayed at this wonderful hotel again. We arrived early and when I called to inquire about an early check in we were told that our room was waiting for us, we checked in 3 hours early and had some time unwind and relax. All of the staff were very friendly and...

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Helpful?
Thank MrsMcBride
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for your wonderful review of our hotel! I will be happy to share your comments with our team and look forward to having you as our guests again!

Sacramento, California
Reviewed May 20, 2012

From the Manager, Christine Melnyk and front office staff, Jenn and cristi, we were taken care of beyond what most properties offer in guest needs. My wife and I cannot express how greatful we were fro the help that was given to us in our stay at this property. The restaurant too was attentive to our hungry for good food...

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Helpful?
Thank Bernard K
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you so much for the very positive review following your stay with us and for specifically mentioning a few of our team members who assisted you. Glad to know we helped make your stay in Windsor memorable! Hope to have you as our guests again!

Pickering, Canada
Reviewed April 23, 2012

I have been staying at this property since it was opened (Journey's End). This property was way ahead of it's time and offered suites before it was popular. The staff is always nice, the suites are spacious, and the location is close to everything. My disappointment with the property is that it is tired and needs to have a facelift....

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Helpful?
Thank Tempoman
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for posting your review here and for your loyalty throughout the years! I appreciate your positive comments and would like to let you know that we are introducing flat screen televisions this year and are also developing a more in-depth capital plan to address redecorating where needed. Superstar Bar & Grill is in its 3rd year of operation...

England
Reviewed April 22, 2012

This is my third stay in this good, basic hotel. The rooms are large (suite style), have everything you need and are reasonably clean. The staff are always very friendly. My room comprised a large bedroom (with a very comfortable Queen sized bed) a bathroom, with access from both the bedroom and a well sized lounge area. The latter containing...

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Helpful?
Thank apgaylard
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us again and for taking the time to post your comments. I appreciate your feedback on our staff service and WiFi. I'm sorry to hear that your breakfast in our independently operated restaurant was disappointing. Feedback on our new Eggsmart restaurant has generally been very positive. I will certainly share your comments with the restaurant...

Niagara Falls, Ontario, Canada
Reviewed April 14, 2012

We were greeted by a very friendly front desk representative. She told us a bunch of information we need to get across the border PRONTO to catch a hockey game! We had a JR suite room, which was spacious and very clean! We even forgot a few things and the staff was more than welcoming to bring it directly to...

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Helpful?
Thank Amanda A
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for your lovely comments following your stay last month! It's good to hear that service was great, as expected and I'll be happy to share your comments with the team. Looking forward to having you as our guests again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quality Suites is Windsor's only all-suites hotel, located in downtown Windsor, near riverfront walking trails with sculpture garden, dozens of restaurants and clubs, art gallery, theatres and Caesars Windsor casino. Spacious suites with french doors separating the bedroom from living room feature a wet bar, two televisions, phones & closets. Some suites sleep up to 6 guests and mini kitchen suites are perfect for longer stays. Enjoy free internet access, 24 hour lobby coffee, tea and chilled water. Our on-site restaurants feature two concepts: Eggsmart for delicious breakfast & lunch options and Superstar Bar & Grill for dinner and evening, with a spacious patio, bar area and several screens to watch the game. Why rent a standard hotel room when for the same price you can spoil yourself with a suite? ... more   less 

Additional Information about Quality Suites Downtown Windsor

Address: 250 Dougall Ave, Windsor, Ontario N9A 7C6, Canada
Location: Canada > Ontario > Windsor
Price Range: $106 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Suites Downtown Windsor 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Quality Suites Downtown Windsor Hotel Windsor
Quality Inn Windsor
Quality Hotel Downtown
Quality Suites Downtown Windsor Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Quality Suites Downtown Windsor staff and other travelers.
3 questions
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Questions? Get answers from Quality Suites Downtown Windsor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay on the first floor where you have quick access to friendly staff”
 of 5 bubbles haymanconstruction, 6 days ago | Read review
“our room faced the parking lot .. not great alot of fighting at night outside and we had a child with us.. but other wise it was ok..”
  • the couch bed
 of 5 bubbles , Jul 31, 2016 | Read review
“Book the "essential room"”
 of 5 bubbles 451arianer, Mar 21, 2016 | Read review
“Ask for room on west side looking at Ambassador Bridge”
 of 5 bubbles BridgetD710, Feb 15, 2016 | Read review
“Request river view on a higher floor”
 of 5 bubbles 763averys, Oct 30, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question